Complaints

This profile includes complaints for PeakMade Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PeakMade Real Estate

  2970 Clairmont Rd NE STE 310 Atlanta, GA 30329-4514

• 

  PeakMade Real Estate

  4010 N Lois Ave Tampa, FL 33614-7818

• 

  Student Quarters Murfreesboro - Hazelwood

  1350 Hazelwood Dr Murfreesboro, TN 37130-1846

• 

  The Clubhouse

  2330 Crittenden Dr Louisville, KY 40217-1887

• 

  PeakMade Real Estate

  800 Hovey Ave STE 100 Normal, IL 61761-4488

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of Campus Circle in ******, Champaign, ********. I signed 2022-2023 lease with them, and I also signed early move-in contract with them and paid the early move-in fee. The early move-in contract said they should totally clean the apartment, but they didn't. I upload all the evidence I have, including the disgusting refrigerator, dirty floor and carpet. The manager here said they dont have time and staffs to help me to clean it for me and refuse to refund. Now I want to the superior of ***** to help me figure it out, they should clean it for me and give me the refund, and apologize.

  Business Response

  Date: 08/23/2022

  Hi Shuyuan - 

  We appreciate you reaching out to our Customer Experience team via the ******************** and apologize for the issues you experienced at one of our communities. We've connected with the property team to address. Our records indicate that the site team and manager have addressed the issues at hand at the local level - the refrigerator was cleaned along with other cleanliness issues addressed when the Leasing Manager and one of our Leasing Consultants walked the unit to review and clean. We are glad that these escalated issues were handled and hope you enjoy the rest of your stay at our property.

  - ******************, Customer Experience Manager

• Initial Complaint

  Date:08/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2022, ********** was vacated from The ****** Apartments. On August 5, 2022, an Outstanding Balance of $90 was received for cleaning fees (Vanity, Toilet, Light Fixtures, Cabinets, Microwave, Oven/Stove, Refrigerator). Before the Unit was vacated, I spoke with four former tenants from my university (The ****** is rented mainly by college students). I was informed to document the move as The ****** had charged them for bogus Cleaning Fees. Ironically, they were charged for the same items as me. Like a *********** standard charges they are using. Since moving into The ****** in 2020, numerous repair requests went unanswered. Furthermore, the Unit was delivered extremely dirty, to include all the appliances, bathroom, cabinets. Basically all the items which I am being charged. I documented the move via a video as I was expecting to be charge for the standard cleaning fees as the prior four renters.

  Business Response

  Date: 08/17/2022

  Hello,

  Thank you for contacting us. We did not manage this property at the time of move out and we did not assess this fee. You will need to contact the new management company to further dispute.

  Thank you 

  Customer Answer

  Date: 08/17/2022

  New Management Company- 

  ***********************
  Area Assistant Manager,
  Berkeley House
  Cherry Street
  ****************
  ***************, **
  ****************************

  Business Response

  Date: 08/17/2022

  Hello,

  We no longer manage this property. The complaint will need to be filed with the new management company 

  Customer Answer

  Date: 08/17/2022

  The new management information provided is correct. Here is an email between us dated August 12:

  From: ***************************** <**********************>
  Sent: Friday, August 12, 2022 5:49 AM
  To: *********************** <****************************>
  Subject: Re: FMO Dispute: The ****** - 509-A
  
  Angel,
  
  We agree to disagree. I also have pictures and videos of the condition of the apartment as I knew this would happen. I have provided them to the ***** Better Business Bureau and will let them decide. Its not the $90; Its the principal. The ****** has been the worst experience we have ever had. 
  
  When will The ****** release my security deposit? We can decide on the $90 later. I want my security deposit back ASAP!
  
  Thank You 

  Business Response

  Date: 08/23/2022

  Hello,  

  Thank you for reaching out. Unfortunately, we no longer manage this property and we did not manage this property at the time of move out. You will need to reach out to the new management company to further resolve you inquiry.

  Customer Answer

  Date: 08/30/2022

  As previous provided. This is the new owner:

  ***********************
  Area Assistant Manager,
  Berkeley House
  Cherry Street
  ****************
  ***************, **
  ****************************

   

  Business Response

  Date: 08/31/2022

  Hello,

  We no longer manage this property and were not managing it at the times that these fees were assessed. You will need to contact the new management company to further dispute these charges.

   

  Thank you

  Customer Answer

  Date: 09/01/2022

  NEW OWNER OF THE ******-

  ***********************
  Area Assistant Manager,
  Berkeley House
  Cherry Street
  ****************
  ***************, **

  Hi *******,
  
  I apologize that *****'s move in was everything but exceptional in 2020. I would assume you had notified the management staff at the time of ***** moving in, if it was not in the condition, you would have liked. Even if you moved into a unit that was not up to your standards, we sent out emails/communication about how the apartment should be cleaned at move-out and it is also stated in the lease under move-out procedures. The unit was not clean, per the move-out inspection. I can make this visible and you should be able to log onto the resident portal and see this!
  
  We are governed by Fair Housing to treat everyone the same - so everyone was charged for the same items if found dirty and not cleaned by the move-out procedures.
  If you would like to see the inspection - you can go online ot the resident portal -> my apartment -> inspections -> move-out inspection.
  
  If you have any troubles or questions, please don't hesitate to reach out again.
  
  Sincerely,
  
  ***********************
  Area Assistant Manager,
  Berkeley House
  Cherry Street
  ****************
  ***************, **
  ****************************
  
  
  howdystudentliving.com

  Business Response

  Date: 09/02/2022

  Thank you for assisting with this matter

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peakmade is absolutely terrible. They are scammers and no one should ever lease with them. They are unfair to student tenants such as myself. They dont care and discriminate and do things that are unlawful. I am going to proceed with court. I have also reported them to the Hud. They have a roommate match where I stated that I cant live with pets. They then purposely allowed for a snake and a dog to come to the apartment I have allergies to the dog where Im always sneezing. I am terribly scared and afraid of the snake. Its my worst fear and nightmare that Im living. The people at the office laugh in my face about it as Im crying and complaining to them. This is emotional damage and I wish this on no one. This leasing company needs to be shutdown

  Business Response

  Date: 08/15/2022

  ************ appreciate you reaching out. Unfortunately, ********** is not managed by PeakMade Real Estate. Based on their website, they are managed by *************** - https://**********************/. For assistance, we recommend you reach out to them via their website contact information. Thanks! - ******************, Customer Experience Manager

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is *********************, my daughter, *********************, is a resident at ************* in ******, **. My daughters account was overcharged by almost ***** in which we paid. After asking for the money back, a check was sent to us for $7,041.66 which was $940 less than what it was supposed to be. The check was issued by BVK ****** Property Owner LLC dba ************* Sec Dep Acct *******************************************************************************. My daughter then deposited the check into her Chase checking account, however, the check was flagged by Chase fraud department because they were not able to connect a phone number to the business that issued the check. Weve contacted the apartment complex manager through email, and asked them to review my daughters account as the check was $940 less, and to provide us with a phone number that ********** can use to verify the check. However, we have not received a phone number, and instead, received a reply that the check was cleared on their part on June 21, 2022, and that they could not further assist us. Weve spoken to Chase fraud department numerous times where we were told that Chase would be holding the funds until the company that issued the check could verify the phone number or recall the check and issue a new one with the business and phone number on it. The apartment management refused to further assist us, after emailing and calling countless amounts of times, and even asking them in person. We need assistance in verifying their address, the name, and the phone number that this business is registered to, so that Chase is able to release the funds to us. Also, an investigation is needed to oversee the numerous overcharges to the residents. For example, upon moving in my daughter was wrongfully charged with a $65 cleaning fee which we later found out was charged to both the previous tenant and my daughter. Weve also written a ****** review where they replied that they would work with us on this issue, but nothing has been done.

  Business Response

  Date: 08/14/2022

  Hello,

  Thank you for bringing this matter to our attention. We have reached out to our accounting department to verify the address and phone number associated with the check. You should have also received a phone call from the Property Manager providing you with this information. Please see below:

  Phone: ************

  Address:

  2970 **************************************

  Suite 310

  *******, ** 30329

• Initial Complaint

  Date:07/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2018 my ******* signed a lease for the Grandmarc. We gave them a $6000 deposit. We notified them in July that my son did not get into ** and would not be staying in ******. The person I spoke to agreed they could cancel lease. They emailed me again after we spoke and stated they couldnt cancel ********** had to find someone to sublet. They would assist on their part as well. They never advertise space as available and had it blocked so any new apartment seekers could not see that this room was available. They refused to refund any of our $6000 deposit and proceeded to charge my son every months rent , insurance , electricity , water & other miscellaneous fees. They also sent a balance owed to a collection agency which has impacted my sons credit. He was 18 years old at the time we both signed the lease.I have reached out yo the property 3 times and have had no responses. They misinformed us about our ability to cancel the lease and then reinstated the no cancellation after we spoke.

  Business Response

  Date: 07/22/2022

  Hello *************,

  As outlined in the lease agreement, we can only cancel a lease within the first 72 hours of signing. We do apologize for any miscommunication you may have experienced. If your son did not find someone to take over his lease, he was still financially responsible. Due to him not fulfilling his financial obligations, the deposit was non refundable. He will need to work with the collection agency to resolve this debt.

  Thank you 

  Customer Answer

  Date: 07/22/2022

   
  Complaint: 17600688
  
  I am rejecting this response because:
  
  GrandMarc noted to us that the lease cancellation was accepted. I have internal notes from GrandMarc stating we spoke and they accepted lease cancellation.

  Grandmarc never showed apartment and showed space as occupied not allowing for it to be leased . I also have internal documentation of this. 
  

  We notified GrandMarc in July of cancellation of lease, it was accepted & they reactivated lease and all associated fees for the apartment like insurance, electricity , water , etc starting in August. 
  

  ***** never moved in or stayed in this unit and it was marked a skip. 
  

  Ive reached out to the property several times for a copy of the lease. My next step will be to get a lawyer. We pre paid $6000 for a unit we cancelled in July. That was never shown or made available for new tenants by the GrandMarc . I expect a refund of our deposit and a letter terminating any outstanding debt owed. 

  Sincerely,
  
  *******************************

  Business Response

  Date: 07/22/2022

  Hello,

  The collection agency will be able to provide with the copy of the lease. The lease does outline our lease termination policy. Again, you will need to work with the collections agency to resolve this account as we no longer have possession.

   

  Thank you

  Customer Answer

  Date: 07/22/2022

   
  Complaint: 17600688
  
  I am rejecting this response because:

  Obviously, customer service is not what Peak properties is known for. Im reaching out to your group because you kept our $6000 deposit, falsely claimed to allow the apartment to be seen by other interested students. You also falsely sent this claim to the collection agency. I know you are not a decision maker but I will continue to reach out to the parent company until these false charges and claims are resolved.  

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************************