Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2024 Porsche Panamera new in May of 2025. The day after I purchased the vehicle I noticed a lag in power from a stop to rolling forward, after acceleration the vehicle would lunge forward. This happens inconstantly and almost like the vehicle is starting in the incorrect gear. I also noticed the horrible tinny rattle in the right rear speaker, when isolating sound to that area its speaker is clearly muffled and not operating as it should. Both issues have been brought up to the dealership. They were not able to replicate the lunge I notice as i only notice it in stop and go traffic, my concern with this is I could hit something due to decreased power that spools up and accelerates forward. The door speaker is still not delivered and has no eta. This is of no fault of the dealership, but I feel like a brand new car should not have the issues it has. I have never had a car that is an automatic transmission feel like a manual car starting in the wrong gear and a high end sound system that rattles and is in need of a replacement speaker in a brand new car.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I purchased a Porsche Taycan from Porsche ************ on 8/23/2024. The Porsche branded mobile charger was meant to be included as part of the vehicle but was not provided at delivery nor at multiple service visits to the same dealer. There are multiple ***** recalls for this vehicle that Porsche service is unable to perform and complete without the mobile charger present. Im concerned that these ***** recalls compromise my and my familys safety while they remain unresolved despite my attempts to have these completed. Im requesting BBBs help and assistance to have Porsche provide the Porsche mobile charger that remains outstanding and in order to keep the vehicle operating safely per ***** standards. Thank you. Regards,****** ********* ************************* ************

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last 2 years or so, I have had recurring problems with my 2019 **************** this time, the local dealer has tried to fix various issues, which often recur. The local tech manager thinks the issues are electrical. The car has been in 26 times over the last few years. The local Porsche dealer we use has bent over backward to try to fix the problems, but each time something else would occur, or an old problem would re-occur. I have taken videos of many of the issues as they come up, and shown them to the local techs. However, the national Porsche center told the local techs that unless the exact issue is reproduced in their facility, our videos do not count. Recently, after yet another issue, the local manager told us that in order to get farther along regarding resolution, to call National Porsche to open an investigation, at which point the local dealer would be able to share all our records with National.On April 27, I contacted Porsche customer service, and spoke to Aijah S. She told me it would take about 1 week to look into the complaint. I had to call a second time to check in as I did not hear from her as expected.On May 8, she got back to us asking for proof of purchase, and she would then get information from the dealer. On May 13, she called back to say there was nothing they could do except offer $1500. They would not offer a buyback or replacement.That same day I asked for escalation of the complaint to her superiors but she told me there was nobody else to speak to, and this decision by Porsche National was final. There was no other offer made.I told her that was not acceptable and asked again for a superior to look over the case, as I would not accept their offer. She emailed me 3 times regarding our acceptance of the offer, and I responded that we wanted to escalate the case since we were not happy with offer.Her most recent email states that she must close the case since we are not accepting their offer.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new 911s from their woodland hills dealership . Dealership fell for a scammer who picked the car up bs the transport company. Dealership is behaving horrible so I called Porsche North America. The treatment that I got from a ******** and a ***** was not appropriate, supervisor contacts were refused. I have to say that for a 170k purchase the company does not value their customers. Their behaviour is unacceptable. No I have to go and resolve this with an attorney. The attorney general of Minnesota is informed as well

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Porsche Cars North America (PCNA) for assistance after I leased a 2023 Porsche Macan that was delivered to me in damaged condition by Porsche ***********. The vehicle had a chipped and scratched windshield, wheel damage, and interior gouges, none of which were disclosed prior to delivery.Despite clear evidence, **** refused to assist beyond deferring responsibility to the local dealer. Their representative repeatedly stated that they stand by the dealer and refused to escalate my case to a manager, even after I made multiple formal requests.Their responses ignored the fact that:The vehicle was delivered with undisclosed damage, including a windshield that impairs visibility,The dealership refused to authorize local repair, forcing me to either pay out of pocket or drive over 2 hours away, and Im now left with an unsafe vehicle and a risk of lease-end penalties.PCNAs we dont get involved stance is unacceptable given that I purchased a vehicle under the Porsche brand and expected a basic level of support and accountability.Desired Resolution:That PCNA intervene to ensure the vehicle is repaired locally or reimburse me for my repair costs (estimated at ~$3,600).

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Complaint Against: Porsche Cars North America, ****Complainant: ***** **** VIN: ***************** Vehicle: 2020 Porsche Cayenne (Certified Pre-Owned)Purchase Date: January 11, 2025 Purchase Location: Porsche North ******* Purchase Price: $51,754.92 (after tax)Warranty: 2-Year *** Warranty (through January 10, 2027)Nature of Complaint: Ongoing Mechanical Failure and Unjust Denial of Vehicle Replacement I am filing this formal complaint against Porsche Cars North America, **** for their failure to resolve a persistent, dangerous defect in my Certified Pre-Owned (***) 2020 Porsche Cayenne, and for unjustly denying my request for a vehicle replacement despite overwhelming evidence of repeated mechanical failure under warranty.Issue Summary:Since February 2025, the vehicle has experienced five separate incidents where the engine fails to start without warning. Each breakdown has required the vehicle to be towed and left at the dealership (Porsche North ******) for repairs, amounting to a total of 61 days (and counting) in service. Despite replacing the battery, low and high fuel pumps, all six fuel injectors, and the *** system, the vehicle continues to fail unpredictably.Most concerning, the root cause has never been identified, and Porsche has not provided assurance that this issue will be resolved permanently.Attempts to Resolve:On May 1, 2025, I submitted a formal request for vehicle repurchase or replacement under warranty. This request was denied on May 7 by Porsche Cars North America, with the vague justification that we are confident that your vehicle will perform as designeddespite the continued mechanical failure and lack of identified root cause.Requested Resolution:I am formally requesting that Porsche Cars North America, **** provide a replacement vehicle of comparable model, value, and condition, under the terms of the *** warranty

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a new 2025 Porsche Taycan Dec 28, 2024 at Porsche Grapevine (*****). The car was purchased with a pre-paid 2 year lease (the entire 2 year lease was paid upfront). I was able to drive the car for about ***** miles until it developed a problem that rendered it non-drivable. The car is electric and would not charge. I took it to Porsche Plano (*****) for repair and it has been there continuously since. It's been in for repair 65 days as of today. They have been unable to get parts they need to attempt repair and do not yet even have a diagnosis of the exact problem (they don't know for sure the parts on order will repair it).My complaint is not with either dealer but with Porsche corporate. I contacted them in early April to ask them to buy back the vehicle. After escalating and considering the case, they declined. They did offer $5,000 as a "goodwill" gesture but I declined their offer, since $5,000 would not even pay for the two months of lease I've lost (and paid for) while the car is in for repair. I would like for them to repurchase the vehicle. According to Texas Lemon Law, it is defined as a lemon after 30 continuous days in the dealer for repair of a warranted problem, but they have still refused to make the problem right. I would also like them to compensate me for the money that I spent on the vehicle after it was purchased. These purchases were made in anticipation of being able to keep the car at least two years of the lease. Those costs were $603 to have the wheels powder coated, $541 for window tint, and $8,200 to have a sound system removed from the first car and put into a replacement vehicle. I expect to pay for the time I used the vehicle. Using Texas Lemon Law lease calculator, that value is $2768. Desired resolution = buy back vehicle for cost paid for 2 yr lease $72,086, minus usage of $2768, plus the above expenses = $79,000.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 Porsche Taycan 4S with ~6500 miles on it died and had to be towed in by Porsche. It is an EV and the battery died. It took Porsche 9 months to get the car fixed and back to me, which during that time i kept getting the run around about what is wrong and when i would get it back. In comparison when i had a similar battery issue with my 6 year old Tesla Model X, Tesla replaced my entire battery and had my car back to me in 3 days. For a car that i paid $125,000 for, both the fact that it died with 6500 miles on it and then took 9 months to get my car back is unacceptable. As a result, when i got my car my car back, I asked Porsche for compensation given the car payments i still had to make, the depreciation of the car while it was out of service and not useable, and the inconvenience it caused me for 9 months. All Porsche offered me was $8,000 in compensation despite the data pointing to $15,000+ of depreciation during that time based on ************* I find this offer unacceptable and a luxury brand like Porsche should be embarrassed by both the poor quality of its product and poor customer service without genuine intent to make it right

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Porsche North America regarding my 2021 Porsche Taycan (VIN *****************), which consistently delivers less than 100 miles per full chargefar below the advertised ***-estimated range. This defect has rendered the vehicle nearly unusable for normal driving. Despite bringing the car to the dealership three separate times, over the past 6 months, totaling over three months out of service, the issue remains unresolved. On a recent drive from **********, ** to **********, ** (approx. 960 miles), I was forced to stop and charge the vehicle 11 times one way, an unacceptable inconvenience and significant cost (when I should have only had to charge 3-4 times). This problem has caused major disruption, with no adequate fix from Porsche. I am aware of multiple class action lawsuits, including one filed in July 2023 in the **** District Court (Central District of **********), alleging Porsche misrepresented the Taycans range and knowingly failed to correct battery issues. These lawsuits claim breach of warranty and deceptive trade practicesclaims consistent with my experience. I relied on Porsches marketing and brand reputation, but the reality has been a failure in performance, transparency, and customer care. I am requesting a complete replacement of the defective battery with one that delivers the advertised range, and complimentary unlimited fast charging at Electrify America stations until a permanent fix is provided (Im not going to pay for your flaw, I justifiably relied on your range estimates, Id be better off driving a ******* at 6 miles per gallon). Porsches delays and inaction are costing me time, money, and confidence in the brand. I expect resolution or will pursue further legal avenues.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03.08.25, I spoke with **** and established a case #******** regarding to tow of vehicle and other details. After speaking with **** I spoke with **** at dealership whom assisted with transaction and servicing of vehicle. Contacted Roadside regarding an "arrangement" for transportation. Additionally, ,****** supervisor was exceptionally patient and knowledgeable. I mentioned this is not my usual area of residence. However, transportation accommodations for consumers in rural areas should not be uncommon. As there are fewer dealerships than there are consumers and locations of convenience which is not always ideal. . Upon being given the ************ for ************************************** ****** nor ******** was able to get clarity to provide assistance. Both stated manager was NOT available. Though ******** refused to assist. I found it odd as I spoke with ****** and **** (Roadside Assistance). I simply wanted to speak with Recertified/ Pre-Certified about the fact if I am not eligible for pick up Then what should I do. As this was not something I was aware of. As with previous tows I was sent a car for pick up. This has been the case since I have had the vehicle. I wanted to know what change since. Not to mention, I had spoke with a other location of which was readily aware and would send the link for Lyft. , it is temporary. As for my case, I should have been notified of the fact of arranging my own transportation. This has put me in a financial bind as it is unexpected. I definitely think I should have been made aware of this prior. Honestly, I have ALWAYS received superior service and I would have never thought I would writing this letter regarding and issue of transpiration. Yet here I am --perplex an baffled. Truly disappointed with Porsche.Would like to find out why I no longer receive he Lyft link for pick up of vehicle.