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Business Profile

Auto Warranty Plans

National Dealer Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They robo dial me 6 times a day and when I went through thier funnel I told the sales rep to have them stop calling me he proceeded to cuss me out and try to intimidate me

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    National Dealer Services calls me 5-6 times daily for the last 6 months. They spoof their number so it looks like a new number every time. I have repeatedly asked the agents to take me off the call list and cited CAN SPAM and other laws to no avail. I finally found out it was this company that kept calling me after I decided to go through their sales funnel to get more information. Agents hang up on me when I ask to be taken off the list, they usually dont give me the name of the company so I cant file a complaint (they say there are hundreds of companies like ours who could be calling, but I know its this company.

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps harassing me via phone call and U.S mail. I keep requesting to be put on a do not call list. I block countless numbers they disguise as a local number to me. They have been calling me way more the last 2 weeks... Upwards of 5x's a day!!!

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling and harassing me. Told them over ******************************************** from their call listing. They continue to call and have called, on one occasion, three times is one day. Last guy I spoke to to advise yet again to remove me and not to call, kept going on about how I should take time to listen to him so he can save me money on my warranty. I do no own the vehicle they are trying to sell me warranty for and my vehicle I do own is over 14 years old, so no I do not wish to purchase a warranty.

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received over 2 dozen phone calls in the past 48 hours from National Dealer Services asking me for information regarding my car that I lease, my personal information such as emails and addresses. I have answered 4 of those calls and asked them to take me off whatever call list they have, but I continue to receive calls while Im at work, while Im sleeping, while Im spending time with my family.

  • Initial Complaint

    Date:08/25/2022

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last 2 months they have been calling me ~5 times a week trying to get me to buy their extended warranty. I have tried numerous times to be put on the do not call list. The number is different every time so I cannot block them.

  • Initial Complaint

    Date:07/22/2022

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not stop calling me, sometimes in the middle of the night! They will not give me their real phone number, this is harassment

National Dealer Services is NOT a BBB Accredited Business.

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