Business Profile

Building Materials

The Home Depot

Headquarters

Complaints

This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,701 total complaints in the last 3 years.
3,585 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our business purchased a fridge for selling a new product. The fridge showed up damaged. I called Home Depot and they said it wasnt their problem it was the shipper and I need to contact them. I asked why I cant return this because this is where I purchased the fridge. They avoided the question and again said contact shipper. The shipper gave me info to file claim and stated this could take 120 days . The broken fridge is sitting outside our building and we are in need of a fridge or replacement. I cant return it and this is costing us money! This is not acceptable
Business Response
Date: 04/22/2025
April 22, 2025

Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
********************** 311
*****************

RE: ****** ****** / BBB Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted by the online resolutions team, and they have provided the following information. We emailed the store and requested assistance with a jobsite pick-up. The store emailed us and advised that they picked up and refunded the original order, and a new order was placed for the refrigerator. The customer emailed us and advised that they are satisfied with the store's actions and will consider this matter closed.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.

Please contact me should you have any additional questions or concerns.

Sincerely

********* *.
Executive Escalations
Phone: ************************
Reference Number: ********
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory as long as I have proof this has been done. I only have verbal proof and nothing else so far.

Sincerely,

****** ******
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# WG86487472 I placed an order for a cold water electric pressure cleaner in the amount of $212.93. I Never received the package. When you track the package it's showing delivered to a different city than what is my address. It's clearly delivered to the wrong place. I contacted the customer ********************** and she agrees it was delivered to the wrong place. I asked her to give me a reshipment she says she can't I ask for a refund she says I need to dispute with my bank. What type of nonsense is this. It shows it's clearly delivered to the wrong place so work with the customer to resolve the matter. They failed in their customer **********************. I want my money back I can take my business to Lowes instead. I want a refund back to my original form of payment.
Business Response
Date: 04/22/2025

April 22, 2025,

Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
**********************;

RE: ****** ******/BBB Case #********
Dear Ms. ******

We acknowledge the receipt of the *************** Consumer Complaint #********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.

The Home Depot has carefully reviewed all information pertaining to the matter. Our Online Executive Escalation team reached out to the customer to apologize for any inconvenience caused. The team informed the customer that their refund was completed on April 17, 2025. We sincerely apologized and thanked the customer for their valuable feedback, as it helps The Home Depot improve the overall customer experience. At this time, ********************** considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:04/16/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a lawnmower on 4/5/2025. The delivery date was to be between 4/10 to 4/16/2025. The tracking for this lawnmower is approximately 20 miles from me. They now say my delivery has changed to 4/21. I've asked to be refunded my money where I could purchase another one from somewhere else. They will not cancel my order.
Business Response
Date: 04/17/2025
April 17,2025

Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
************************************************
*****************

RE: ****** ******* / BBB Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase riding lawn mower with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer contacted the store yesterday April 16th to find that the lawn mower was being held up at the delivery terminal 30 miles from there Home. The Customer drove to the faculty to pick up the mower The Home Depot was supposed to have delivered 21 days ago. The Home Depot Executive Escalations has contacted store management and we have ordered a Corporate Home Depot Gift card that will be mailed to her because of this inconvenience and lack of logistic coordination she experienced with this order.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.

Please contact me should you have any additional questions or concerns.

Sincerely
******* Head
The Home Depot
Executive Escalations
Customer Solutions
*************************
Reference Number: 38323617

Customer Answer
Date: 04/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:04/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/9 my washer and dryer was delivered, not installed. I purchased the appliances with all the pieces and installation, which was paid prior to receipt. They delivery persons just came, and left my washer and dryer, no installation. All the parts were left inside the dryer and they left. I assumed they were coming back or another person was coming to complete the job. 4/11 I went into the local Home Depot location and was advised that there was no pending service request and if I was unhappy to initiate a return online since I did not purchase it in store. Saturday morning I reached out to customer ********************** and was advised that I could not initiate a return outside on M-F. 4/14 I reached out to initiate the return as I was instructed and after much back and forth was advised that the items would be picked up by 5 pm on Wednesday 4/16.4/16 because I received no call only to be told "Thank you for your patience ******. It seems this visit for today was cancelled yesterday, as authorization was not received from the vendor, *******, directly, due to it being set up outside of the first 48 hours of the delivery. However, please rest assured, I am doing my best to get this taken care of. I am on hold with the vendor, *******, now, to see about getting the authorization for this pickup return, and will let you know what they say. :)" when I asked why I did not receive any notice of this concern the response was "I understand your frustration, and agree that you should have been contacted. I will pass along that feedback to the appropriate team." This situation is a nightmare and I just want them to take their appliances back so I never have to deal with them or their poor customer ********************** again. All photos have been sent to Home Depot and receipt was confirmed.
Business Response
Date: 04/23/2025
April 23,2025

Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
************************************************
*****************

RE: ****** ********/ BBB Consumer Complaint #******** / WN12635935

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted and Home ********************** Online Appliances Executive Escalations arranged to have the appliances picked up April 18th and once the appliances are returned to the store The Home Depot will refund both units.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.

Please contact me should you have any additional questions or concerns.

Sincerely
******* Head
Executive Escalations
Customer Solutions
Reference Number: ********

Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a whirlpool washer from Home Depot In August of 2023, the machine completely stopped working on April 2, 2025. I contacted whirlpool to get service. ********* notified me that the washer was manufactured in 2007. I asked her to verify if that was accurate and she did. I asked how do I get a washer that is 16 years old now 18 years old and I made the purchase in August 2023. I went to Home Depot (**********, **) and was not given a resolution. I believe that I am being taken advantage of by a multi billion dollar corporation over a 500 dollar washer. This is shameful. I dont want to believe that this is a normal business practice. If so Home Depot needs to be held accountable. If this is an error.. No harm no foul. All I am seeking is a replacement (2023 model). This is more than fair.
Business Response
Date: 04/17/2025
April 17, 2025

Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
****************** 900 311
*****************

RE: ****** ********* / BBB Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted by the online resolutions team who provided the following information. We contacted the manufacturer, *********, to further assist, and they agreed to fix the washer free of charge. A ********* representative will be visiting the customer on Monday, April 21st.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.

Please contact me should you have any additional questions or concerns.

Sincerely

********* *.
Executive Escalations
Phone: ************************
Reference Number: ********
Customer Answer
Date: 04/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved and paid $500 in advance to rent a skid steer on 04/13 for 04/14. I also hired 2 workers for that day. When I arrived to pick up equipment as I was in line waiting they rented it to somebody else. As a result I incurred a loss forced to pay workers for lost day of wages and travel expenses. I also lost on my own travel expenses. I attempted to inform corporate about the breach of contract and there only recourse was to return me $500 in 5 to 7 business days. I believe they should reimburse my expenses for the laborers and travel expenses I incurred due to their breach of contract. Or offer something comparable.
Business Response
Date: 04/21/2025
April 21, 2025

Attn: ****** *****
Customer Experience Specialist
**********************
******************************************************************
Atlanta, GA 30303

RE: ******* *******/ BBB Complaint # ********

Dear Kaylee,

We acknowledge the receipt of the BBB Complaint ******** filed by ******* ******* regarding utilizing our website to rent a tool. On behalf of The Home Depot, I apologize for any inconvenience our valued customer has experienced regarding renting a skid steer from The Home Depot ****** Store #****.

The Home Depot has reviewed this case and reached out to all parties involved. Our store leadership confirmed the refund from the system automatically cancelling the reservation was being processed. We have offered the customer compensation for the inconvenience in the form of a gift card. Customer will also reach out on her next rental, so we can assure the rental goes smoothly. With that said, The Home Depot has addressed our customers complaint and considers this matter resolved.

Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Best regards,
***** F. *****
The Home Depot -Customer Solutions
Resolution Expeditor- Executive Escalations
P: *********************
F: ************
SF#: 38299368
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:04/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 4, 2025 I placed order # WG83189092 with Home Depot online for a suite of appliances including a Refrigerator, Gas Range, Microwave and Dishwasher. The order was delivered on March 19, 2025. We are remodeling our home and weren't ready to install the appliances at that time. About two weeks later, before unboxing the appliances for install we realized that although our kitchen had a gas line run to it the previous owners had removed the gas services and meter from our home. We contacted the gas service provider and were told that it would be a large expense and at least 6 months before the gas could be reconnected. We needed to return the unopened Gas Range we had purchased and exchange it for an Electric Range. I contacted Home Depot online and was told that there is a clearly stated 48 hour return policy for all major appliances and they can do nothing for me. I was told that I should contact my local store and beg the local store manager to have mercy on me and maybe he can buy the range back from me at a reduced price and sell it at his store as an open box item. I spoke to my local store manager explaining my situation. He said he cannot help me because we were outside of their clearly stated 48hour return period and he doesn't know why Home Depot online would suggest I come to him because he has nothing more he can do to help me. I pointed out that the supposed "clearly stated" return policy states exactly this " 48 Hours All ***** Appliances (Refrigeration Appliances, Washers, Dryers, Ranges, Dishwashers and some Microwaves) for damages and defects." I did not take this statement to mean that no returns were possible for any reason, ever, at all after 48 hours. I thought this applied to visible damage from transit. We wanted to exchange an unopened, undamaged product.He told me that my only option is to sell it myself because he can't do anything for me. If this is true the return policy should state "No returns for any reason after 48 hours"
Business Response
Date: 04/22/2025
April 22, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** & **********************;
*****************************************************************************************
*****************

RE: ******* *****/ BBB Complaint # ********

Dear Mrs. ******

On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.

The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot has reached out to the customer to connect over their complaint details. The team has assisted the customer with a return and refund for her defective merchandise.

The Home Depot does consider this matter closed.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,

***** ******
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: ********
Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:04/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought a cabinet from Home Depot. The item came damaged. They were supposed to deliver a new cabinet on April 5th. On April 5th they lied and said the delivery was missed. When I called, they found out, they never delivered the cabinet to my house. Eventually the new cabinet came on April 5th. The pickup from the old cabinet was rescheduled for April 12th between 6am-8pm. I waited all day and no one came. I sent a message at 1:30pm inquiring about the pickup. They said it was still being picked up and I would be given a 30 minute notice. I at 6pm I reached out because no one still picked up the item. When I called, I was informed the pick up window was between 4pm-6pm. I was lied to and inconvenienced. When I finally spoke to the Manager, I was informed they came to my house at 9:30am to pick up the cabinet, which was another lie. I was present and no one came. I requested they come pick up the cabinet (at this point by 6:45pm) and the manager stated no one was there to pick it up and they did not do deliveries this late. This company has given me nothing but the run around since delivering a damaged cabinet on April 3rd.
Business Response
Date: 04/17/2025
Apr. 17, 2025

Attn: ***************************************** Specialist
**********************
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;

RE: ******* ***** / BBB complaint # ********

Dear Ms. **************************** acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.

On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with a cabinet purchased from The Home Depot.

The Home Depot has carefully reviewed all information pertaining to this matter. Our online support team contacted the customer and ensured that the item was picked up. They also provided the customer with a gift card as a customer ********************** gesture.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,

***** *.
Executive Escalations
Reference Number: 38295117

Customer Answer
Date: 04/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:04/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
items were stolen off of porch on busy road items were not left out of sight stated in description of delivery contacted police and will have police report on store manager at ************* Depot for harassment over the phone and I will be suing and pressing charges have pics of person walking away with items will not let me upload
Business Response
Date: 04/14/2025
Apr. 14, 2025

Attn: ***************************************** Specialist
**********************
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;

RE: ***** ****** / BBB complaint # ********

Dear Ms. **************************** acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.

On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with an online order from The Home Depot.

The Home Depot has carefully reviewed all information pertaining to this matter. Our online support team advised the customer of the one-time no-cost order but the customer must go to the store to pick up and the customer agreed to it.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,

***** *.
Executive Escalations
Reference Number: 38290614
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The *************** in ********** (#****) is charging the wrong sales tax amount. It is the store registers charging the incorrect amount, if you buy online and pick up in store it charges the correct amount. I called the store and spoke with the manager, who said they couldn't help me. They gave me a number to the corporate head quarters, I called and the man was quite rude stating it is all automatic and there is nothing he could do about it. When I asked if there was another person I could speak to, he stated that he was as high as I could go. I was trying to help them so they don't get in trouble for over charging customers. Plus my company shops there all the time and I do not want to continue to pay the higher sales tax. I asked for an email and was told that there wasn't one. I tried everything so now I am here trying to report it. Hopefully corporate responds.
Business Response
Date: 04/21/2025
April 21, 2025

Attn: ****** *****
Customer Experience Specialist
**********************
******************************************************************
Atlanta, GA 30303

RE: ***** *******/ BBB Complaint # ********

Dear Kaylee,

We acknowledge the receipt of the BBB Complaint ******** filed by ***** ******* regarding taxes charged on purchases during the month of April,2025. On behalf of The Home Depot, I apologize for any inconvenience our valued customer has experienced regarding making purchases at The Home Depot ********* Store #****.

The Home Depot has reviewed this case and reached out to all parties involved. Our Tax Manager advised effective April 1, 2025, the tax rate in ****************** was updated from 9.5% to 9.75%. Upon investigation,we identified an error in our tax engine update. This error will be corrected by May 1, 2025. In the interim, we have implemented a temporary fix to update the rate asap and prevent any further issues. This temporary fix should update the change overnight, so there shouldn't be any issues from 4/19/2025 onwards. For affected customers, we have a process in place to expedite a sales tax refund for orders from April 1 to 4/19/25. With that said, The Home Depot has addressed our customers complaint and considers this matter resolved.

Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Best regards,
***** F. *****
The Home Depot -Customer Solutions
Resolution Expeditor- Executive Escalations
P: *********************
F: ************
SF#: 38288469
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. *** was very helpful in resolving the matter.

Sincerely,

***** *******

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