We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Materials

The Home Depot
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Home Depot has 1644 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.13

    Average of 2,144 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Robert T

      Date: 07/19/2025

      Purchasing an appliance at Home Depot in ****, ** has been a nightmare. The Home Depot staff locally and nationally have not delivered on their promises or provided even basic Customer **********************. Home ********************** has cancelled two deliveries, on the 3rd attempt delivered a broken washing machine that flooded the laundry room and caused water damage to my first floor ceiling. Now I get to spend a great deal of time with an insurance claim with their insurer. I've already been forced to provide their insurer with the same information in two different formats. Given all I've been through (I live 45 min from this rental property), I simply asked for just a little help with getting an exact time for a replacement delivery and all I get is excuses as to why the third party hauler won't do that despite the fact they work for a large company like Home Depot. I have a time window, but they haven't provided me with a truck tracker this time so I have to sit around and wait there and have no ability to see if there are delays, etc.We've had discussions with the ***** NC acting store manager the Assistant Store Manager, many people at their 800 number, and lastly the *********************** They're all full of excuses but no assistance

    • Michael K

      Date: 07/19/2025

      Home Depot Credit Services erroneously took two statement balance payments on the same day (7/14/2025) totaling $28,130.32. This amount is more than the balance owed and surpassed the credit limit of $20,000. Customer ********************** stated ***** hours of a return of less than the additional ACH and the money wasn't returned. Customer ********************** manager ******** said, "it should be there tomorrow" (7/17/2025) and it did not get returned to the business account. Calling again on 7/18/2025, ******* stated it would take 10 business days and ******** was unavailable or unable to be transferred to my calls. As of 7/19/2025, the additional funds have not been received. Home Depot Credit Services, in my mind, have stolen funds from my business bank account and have held it without regard to their stated return timelines.

    • Tali L

      Date: 07/18/2025

      Just spent over 6k in the fall and recently bought an oven for 3k that has been a nightmare for delivery and service. Forced to reschedule my delivery date, I had to call the day before to say I had yet to get a confirmation, only to be told that they actually were not coming because the date they gave me was a mistake, and they were booked up. I would have wasted a day at work if I had just sat and waited for them, since no one called to warn me that I was not getting my delivery as promised. I finally got my oven delivered and realized the door was not lined up properly, and something was off. The delivery guys told me they couldn't handle it and that I would have to call Home Depot to get a tech out. The tech called me on the wrong date and told me he was on the way to our house. When I explained he messed up, he AGREED that he called in error and would see me tomorrow. BOTH my husband and I stayed home ALL DAY on the right day, and he NEVER showed or called. When I called the cell number he called me on the day prior he answered and said he took care of it and spoke with my husband. I apologized and hung up, thinking that while I was in my bedroom on a call, I must have missed him, although I saw no one on my security camera. When I asked my husband, who was downstairs also working, he said no one came. Called the guy back, thinking he must have gotten me mixed up with another customer, and he refused to answer his phone. We both stayed home all day just for no one to show and to be LIED to! When I called customer **********************, they agreed that all of what I said was right, but refused to accommodate, knowing that their tech had screwed up and lied about visiting and that they had the wrong date in the system, seeing that I had proof since it was scheduled through the customer support chat. This was a constant back and forth pleading them to come out same day or sooner, seeing that they had screwed up one too many times.

    • Robert S

      Date: 07/18/2025

      Ordered a Hampton ********** 6/26/2025. It was delivered 7/01/2025 and the container (box) was destroyed with parts hanging out in several places. I used bad judgment and accepted it. Pulling parts of the broken cardboard back it revealed badly bent parts of the frame. My wife and I started the return request the next day and it was a nightmare. The number of "Verification codes" alone will drive you crazy. We were told the Return Process has started but we had to schedule a pick-up time with ********* and they would contact us within 1-2 business days. This didn't happen. After quite a few calls and days a truck arrived to pick it up, however they said they couldn't take it because the box was coming apart and they will have to send another truck with a pallet to pick it up. This is July 18 and no one has contacted us. My wife contacted them to get an idea of when a pick might be and they didn't know. Side note: About a month before this I ordered a picnic table (LifeTime)and received an email about a week and a half later that it had arrived at our Baytown H.D. store. I was told all that was required for pick-up was Name address and phone number. I was at the store at 8 AM and they could not find the table or the order. Wasted time, wasted trip. At one time Home Depot was a good store but things for some reason have changed. H.D. is no longer on my go-to store.

    • Gertie G

      Date: 07/18/2025

      I purchased a washer and a warranty in April 2025 having problems with it tried calling customers ********************** not getting anything but the run around and being lied to

    • Lilja R

      Date: 07/17/2025

      I ordered flooring online from Home Depot and paid extra for special delivery expected July 15th. Im 9 months pregnant, my husband just had surgery, and I had contractors scheduled the next day to begin installationeverything was coordinated around this delivery.Instead, I spent two full days chasing down answers. I called six times, was given inaccurate delivery windows, and never received clear updates. On July 16th, I was told I was next in line and that Id get a call from the driver. The app even showed real-time tracking. Then it suddenly switched to missed delivery with no call, no attempt, and no explanation.Ive spent hours on hold, had multiple calls dropped when asking for a supervisor, and still received no follow-upeven after being told the issue was escalated. I was promised discounts (which barely cover the added stress and wasted time), but no one seems to actually be able to resolve anything.This has caused major delays, financial inconvenience, and emotional stress during an already vulnerable time. Home Depots delivery coordination and communication systems are broken. I will never order from them again and wouldnt recommend anyone else do either

    • AMBER C

      Date: 07/17/2025

      ARS/Rescue Rooter (HVAC Installer) are partnered with The Home Depot. *** admitted installed too small of units and the only remedy they are offering, after MONTHS of trying to get in contact with ***************************** is to increase the units by 0.5 tons. Which, according to other experts in the area, IS NOT enough. *** refuses to answer my questions. I have to email and call and call MANY times before I get a half @ss response. The Home Depot - Customer Solutions refuses to return my call or emails. Period.

    • Jill D

      Date: 07/16/2025

      Bought a fridge online...they took funds very promptly.Actually NO STAR RATING is warranted. It is beyond words how bad the service is. Incompetent, unreliable etc etc etc. Was sent inaccurate tracking info. I am a senior, had a fridge left on my front lawn! After requesting assistance and a call prior to delivery. Was told on customer support line with ****, a live agent that they had sent an email to ********** requesting assistance and call 30 mins prior to delivery the delivery company . Over all disgusting, disappointing customer ********************** from both companies. Quoting another disappointed customer. "Just look at all the reviews online and you will see that the vast majority of reviews are 1 star and have extremely similar stories including the ones on the Better Business Bureau website, who gave ********** a letter grade of F." Plus total disapproval of Home Depot who choose to use ********** for delivery service!!!

    • James B

      Date: 07/15/2025

      I used the Home Depot Concierge Service to schedule a flooring install for my new home. The installation team did an outstanding job, but the overall experience has been poor because the organization used by Home Depot is Certified Flooring Installations, or CFI failed to procure all of the proper material for original installation. Specifically, they failed to order the correct material for 2 of my rooms and did not have any of the transition pieces available. I had to wait an extra 2 weeks for the transition pieces to arrive only to discover the transitions pieces for the master bathroom were not the correct ones. I called *** and they stated they would correct the problem, but the Miamisburg store did not have have the correct material on hand. I went to the store and discovered they had 3 pieces available. However, *** stated they would have to order the material. So I am waiting another period of time before my flooring installation will be complete. There does not appear to be organization or proper supervision/leadership over this group and I do not recommend *** due to their inability to complete my project in a timely manner with the correct material. Unfortunately, this looks bad on their installers who actually do a fantastic job.

    • Jeanalyse M

      Date: 07/14/2025

      I had windows installed by Home Depot in December of 2024 and currently 7 months later I am still waiting on the windows to be installed correctly. I paid over 22k and they do not care.

    The Home Depot is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.