Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for 8-days $505.69. Received email indicating our reservation was already paid and the pick-up location was at ***************. Once my sister and I arrived, for our surprise, we were told that the credit card used at the reservation did not meet **** criteria and we were not able to pick up the vehicle. We made several attempts to talk to a Manager, but the person helping, said that he was one of the manager in duty. We asked about the money that was already taken from the credit card. His response was: "They will have to reimburse the full amount since your credit card did not meet our guidelines" We asked him if he can contact the third party company so we can have a confirmation of total reimbursement, but he said "we are not allowed to do so, but I assured you will receive that money back" I asked him for some proof of such, he wrote in the Reservation Number from **** 15936513BR5, provided his name. We were already late for our first meeting in LA due to this issue. We asked if my sister will be able to pay with her credit card, and this was not an option, but he recommended to have a NEW reservation with her name. ONCE again we needed to be sure the first $505.69 and M... , supervisor GUARANTEED that the reservation will show as "never opened" all needed to process REFUND. New total for 8-days was outrageous over $1,400 this was out of our budget. He recommended to take the rental just for 3 day $586.80. Returning from this visit to LA I contacted this ********************* RentalCars and they think they are ENTITLE TO STEAL $505.69 from me. According to **** online, it is showing on my reservation "IS PAST THE PICK-UP TIME" this indicates to me that the paperwork from **** was never sent to the third party company. My sister called **** and they are claiming that nothing is needed from them and RentalCars should be able to issue the refund with no problem.Actions like this needed to be prevented and SCAM companies like this should not be in business. Isn't this the same as criminal activities that authorities or entities who governs businesses ALLOW them to continue with criminal activities. We, CONSUMERS, also can prevent these CRIMINALS to steal more money from others. DO NOT USE THIS COMPANY.This incident caused us a lot of problems since the time we arrived to **** office, we spent a lot of money for transportation for the other remaining days we stayed in LA.

• Initial Complaint

  Date:06/16/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to rent a car using rentalcars.com for 4 days in ********* June *****. I entered my credit card information but received a notification that the charge didnt get processed. I did online chat with rentalcars.com and they couldnt resolve the problem. So I decided to rent directly with the rental car company which was successful. Shortly thereafter I received an alert from my credit card company that a charge from rentalcars.com had posted to my account. This was confusing since I received no email stating a rental car was reserved for me by rentalcars.com. I called my CC company to dispute the charge and was informed I have to wait for the charge to go through which could be a few days. The amount is $235.48.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing this claim to express my serious dissatisfaction regarding the car and service I received from Rentacars.com.1. On April 30, 2023, I made a car reservation through Rentacars.com. The car was booked for the period from May 31, 2023, at 12:30 to June 3, 2023, at 18:00. The pick-up and drop-off location was *************, ********. Booking Number: ********* 2. I made a payment of ****** Euro + **** Euro for toddler seat, totaling ****** Euro.3. On the day of pick-up, May 31, at 12:35, I called the car company as instructed. They informed me to wait at the airport for 5 minutes until someone arrived to provide the car.4. However, after waiting for ************************************************************** to the car rental agency. We then had to wait additional 60 minutes until we received the car. Over 2 hours later than the scheduled pick-up time.5. The rental agreement included a toddler seat, which we requested an paid. However, upon receiving the seat, we discovered that it was completely soaked with water. We were forced to travel with a wet seat for 2 days. When I asked the car company about this issue, they simply ignored and left us with the wet seat. It is important to note that the rental agreement did not mention that the car seat availability was conditional.6. upon receiving the car I noticed that the gas tank of the car was only 1/4 full, despite the agreement stating it should be "full-to-full." Consequently, after the 2-hour delay, I had to search for a gas station before beginning my vacation.8. On June 6, upon returning home, I sent an email to Rentacars.com customer service, requesting a partial refund for all the inconveniences caused. Their response was dismissive, stating that they believed the issue was solely my fault and offered no solution or assistance.I kindly request your help in resolving this problem and finding a satisfactory solution.Thank you for your attention to this matter.Sincerely,

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used booking.com to book a vehicle for May 13 - May 15, 2023. Booking.com uses another third party, Rentalcars.com. When I booked the vehicle, I made my fiance the main driver. The amount I paid online for the reservation with my card was $221.57. We booked a trip in ******* for mother's day weekend. Rentalcars.com selected ** car rental in *******, *******. When we arrived at ** car rental, ********, the ** car rental representative told ** the rental that was selected for **, as a "Wild Card", was a minivan. We definitely did not need a minivan for this trip, so we asked if the rental could be modified for a different car. She said yes. We requested a dodge charger because that was initially offered online when I made the reservation. Once ******** totalled up the fees and insurance coverages, the total charged to his card was $624.80. It was explained to us that, that the amount included everything from the actual fees plus the deposit. Once that was stated, I asked what about the $221.57 I already paid? She told me, I would be refunded and that my fiance would be refunded his deposit as well. My fiance received his refund two days after returning the vehicle. I emailed Rentalcars.com several times about my refund and they stated they could not speak with me about my refund because my fianc was listed as the main driver. My fiance emailed them with the same information including attachments of his receipts for the rental. No one ever responded to the emails! We finally called Rentalcars.com, which was like pulling teeth just to speak to someone. ****** was their representative. He placed me on hold, stating he would call ** car rental to confirm my statement. He stated he could not reach anyone and gave up waiting. It was 6pm in ****** and 3pm in *******. Based on that weak attempt, he declared that he could not return my money, as promised by ** car rental. I am willing to take this to court because Rentalcars.com are obviously trying to pull a scam.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $300 renting a car from dollar rent a car in *********** ** on April 18 th thru the 22nd. I booked the rental from Rentalcars.comI picked up the first car and it wasnt running properly took it back to dollar at the airport. Got another car its wasnt working took it back to get a third car which broke down had to be towed. Finally after 2 days of wasted vacation time picked up the 4th car on the 19 th I had an appt in Redlands that I couldnt make. All I want is my money back and I cant resolve this because I keep getting transferred to *************** were nobody can help.

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, I have tried several times to resolve this issue at the lowest level, my rental was April03, through April 07, 2023 the price I paid was $226.08. I have tried to submit a claim through their website but each time it has diverted to an error, I am retired from the military and the treatment I have received form Rentalcars.com has been unsatisfactory. When I arrive to ******* on the 3rd of April the rental agency was closed, our flight was delayed we were told by Enterprise rental that ***** was the sister company and could assist us, the staff manager was rude, and with a non I don't care attitude they had no way to unlock Thrifty cars I told the manager I was from ********* ** and we were trying to get to ********** ** which was three hours away. We proceed back to Enterprise and again they stated previously ***** has been able to release Thrifty cars after hours. Enterprise then suggested to take an Uber to ********** ** which we had no other choice but to do costing us an additional $384.00. I call Thrifty the next morning they were not able to book a car for us in *************, and eventually we secured a rental through Enterprise in ********** **. costing ** an additional $220.00 I am requesting a full refund for all expenses occured.

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  rental cars.com promotes a no hidden charges at pickup all over their website. however when I got to my rental car place, they charged me an additional $350 and gave me a downgraded car with a check engine light on and no gas. I called customer service and was basically told to bad there's nothing we can or will do. This was so a bait and switch its disgusting and completely unfair. To lie about the charges knowing once I get there I'll be stuck with no choice is lower then low. Even worse the customer service would not lift one finger and was rude and just kept interrupting me. I want the amount I paid rental cars.com refunded.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled to ******** March 2-7, 2023. I arranged my flight, hotel and car rental at the airport 2/13/23. I thought I booked the car through Enterprise, but clicking through the website, I somehow got flipped to rentalcars.com. on 2/14/23, my debit card showed a deduction of $307.63. I hadn't received an email confirming it, but figured since they took the money out, I was OK. When my plane landed and no one could find the rental I reserved, I ordered another one through Enterprise. They told me it was odd that rentalcars.com deducted money from my account, as it usually done after the car is returned. I called my credit union and they could not find a number associated with the withdrawal. I waited until I got home to contact them and requested that they return my money, since I never picked up a car from them. They sent me an email wondering how I liked the car. After multiple emails back and forth, they told me they could not refund my money because I waited to long to call. I don't think they should be allowed to take over $300 of my money when they provided NO SERVICE. I would appreciate anything you can do to help. Thank you.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a simple matter of service not rendered and money that should be refunded without difficulty. I booked and fully paid $260.00 for a car rental through Booking.com for January 5 to 13th 2023. Easirent, an off site airport car rental, said they had no cars left in the category we had paid for and cancelled our reservation when we called for the shuttle. They said we could have a more expensive car for an added $25 a day. We could not afford this and had to hurriedly find another rental . I have tried to resolve this issue from the beginning through online chats many many times and then tried filing a claim many many times It is only of late that I realized that Rentalcars.com has my money. .I have unnecessarily wasted many hours and much effort. Trying to contact this conglomeration of companies is nearly impossible.How does a company cancel their service entirely paid for and then keep the money.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car rental through rentalcars.com a ********* C class or similiar" with group code "EXA". Get to the rental place (easirent) and the rental person states that their group code "EXA" does not include the ********* C class" so I was given a Dodge Charger 3.6L and I accepted since I needed a car. I've been going back and forth with rentalcars via email and they keep denying fault offering 10% from them and 10% or free upgrade from Easirent off on next rental. ********** says the charger is in the "Executive" rental that I purchased and they gave me a link to the website showing the cars. There is a Charger under the "Executive" class on the website, however it is described as a V8 5.7 liter going as far as describing it as the "Hellcat" version. This feels very much like a bait and switch. I've been pretty patient with them waiting 10+ days for responses