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Business Profile

Collections Agencies

Lazega & Johanson, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lazega & Johanson, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lazega & Johanson, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint against Lazega & Johanson LLC (herein "Firm") for their role in engaging in unethical debt collection practices on behalf of ****************** Phase 3 ********************** (***). Specifically, the Firms failure to address disputed charges, inflate my alleged debt, and obstruct my attempts to resolve the matter has caused significant *********** November 2023, I contacted the Firm to dispute the fraudulent charges added to my account. Despite repeated communication and a request for verification of the charges, I received no response until March 2024, at which point the Firm sent an increased balance with additional, unsubstantiated fees. The Firm continued to send threatening letters, insisting on payment without providing the necessary itemization or verification of the charges. In fact, the Firm refused to allow me to pay just the legitimate HOA fees, instead inflating the total debt and redirecting it to collections without any transparency.The Firm's actions, including threats of legal action and obstructing communication with the ********** constitute a clear violation of consumer protection laws. I am requesting the BBBs assistance in addressing this matter and ensuring that the Firm ceases these unlawful debt collection practices and provides me with proper documentation for the charges.

    • Initial Complaint

      Date:05/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I missed 2 months payments for my *** due to the fact my bank accounts was compromised. I was in the hospital and our street mailbox was broken into twice. That being said, my file was sent to Lazega & Johanson LLC for failure to pay the ***************. Once I was out of the hospital- I went through my mail- I noticed a letter from the Law Firm stating they would tow any cars in my driveway and block access to the entry gate. They also said I owed a balance of over $8k. I immediately- called the *** and spoke with DJ. I told her my situation and advised it had to be a mistake. I owed for 2 months and we were approaching a 3rd month that I would soon owe for, which made 3 months. With the late fees, interest and the $25 leasing fee because I have a tenant... I owed the *** $1099.85 They charged me a fee of $2,548.00 and another fee in the amount $248.00. DJ asked me to call them directly. I did and left a message. A few hours passed. I had not received a call from the law firm so I went ahead and called ****************** per the advice of DJ- from ********************************** to stop the automatic withdrawal. I also the balance of my *************** in the amount $1225.00. It is my understanding the law firm has placed a property lien on my property. I am filing this complaint because I will not be bullied into paying something I don't owe. My account with the *** is current. The only balance now reflecting on my ledger is the fee that was added from the law firm. To date- I don't know why I was sent to the law firm. It's been almost two months- I still haven't not heard from anyone. I never received a warning notice saying a lien would be placed on my property. No one from the *** can tell me why my file was sent to the law firm. I have own my property since 2005, when it was first built. We have had at least 10 different property manager companies- this has never happened to me before. I am requested the lien be removed from my *********** removed from my account.

    Lazega & Johanson, LLC is NOT a BBB Accredited Business.

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