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Business Profile

Computer Hardware

Vendormate Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendormate policy requires that when you switch employers, you have to create a brand new account. This means compiling all vendor credentials and paying the exorbitant annual fee again even if you have plenty of time left.

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendormate is a credentialling company for Hospitals and IDN's to make companies (reps and sales) register to allow physical access into these institutions. The cost is enormous on an annual basis.I had to register for Vendormate while at ****** Oncology in order to accompany my sales team to their accounts. My tenure at ****** Oncology was Oct. 2019-Oct. 2022.I had registered through my company and was able to get ****** to reimburse me.Fast forward. After leaving ****** I didn't realize I was still registered.In 2023 I believe I was charged $395 for the year although I was no longer an employee of ****** or using Vendormate as my new role at Velsera did not require me to register.In late June of 2024, I looked at my Am Ex statement and noticed they charged me (which is when I realized they had most likely charged me for the year prior as well).As soon as I saw the charge, I called Vendormate. The rep said it would be no problem, they will reimburse me for 2024 or prorate me and also maybe give me a refund for 2023.I received an email on 7/8/2024 saying they don't reimburse or prorate.! I am disgusted as they know I have not been employed with ****** in over 1.5 years and have NO activity on my account.They got my money last year. Ok.This year, I believe I deserve to be reimbursed or prorated for the week I did not know I had been charged.Since I no longer have the ****** email, I don't know if they notified me and I would not have access to this email if they did.Please help me to get my 2024 money back as it's just good business to honor my request due to the timing of learning about the charge and they fact that they got my money in 2023.I have reached out twice to customer support to resolve with no way of lodging a complaint other than sending an email. I called Am Ex card to block any future charges and have asked to have them cancel my membership (with no response).

    Business Response

    Date: 07/17/2024

    The customer spoke with the ********************** ************* team initially on July 5 and at several other points, requesting a refund for her annual membership payment.The customer had been paying for the credentialing service even though she had not used the credentialing service since leaving her company in October 2022. Because the customer was no longer working for the company, she also did not receive the two renewal emails sent to her former work address on June 3 and June 18.
    The customer was initially denied a refund due to the acknowledgements signed when initially purchasing the product. The customer contacted a ********************** representative again on July 8 after receiving the email denying their refund request.
    Considering that the customer is no longer working for the company she signed up with, does not have access to her work email, and the payment is within the 45-day window,GHX made an exception and processed a refund as a one-time courtesy.
    As a trusted partner in healthcare credentialing, we greatly appreciate customer feedback and are always looking for ways to improve our service. We will review our refund process guidelines to ensure more flexibility for certain use cases. 

    Customer Answer

    Date: 07/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 28 2024 I sent an email to ****** Services for GHX/Vendormate stating that I was retiring and I did want to renew my membership. On April 12th I received a confirmation stating that my credit card would not be charged. On April 26, I received acknowledgement that my card had been charged.On April 29th I contacted customer service and they refused to issue credit for this billing. On April 29th I contacted my credit card company and reported the incident.

    Business Response

    Date: 05/07/2024

    This customer initially reached out to ***s ************* team on March 28 regarding their desire to deactivate their subscription and to remove a specific form of payment from their account. Despite removing this form of payment on April 12, charges were still posted on April 26. This was a result of a breakdown in the *** support process. The customer followed up to resolve the issue on April 29 and was issued a refund for the full amount in question on the same day. The customer received a confirmation email with a receipt and their account was deleted to prevent renewal. The issue was resolved within one business day. 


    As a trusted partner in healthcare credentialing, we greatly appreciate customers feedback and are always looking for ways to improve our service. We are conducting a thorough re-training of our team to learn from this specific instance and to help ensure all customers receive a consistent and positive experience. 

  • Initial Complaint

    Date:03/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022 I was made to pay for a new subscription with GHX Vendormate because of a system update making me pay for a new full year of service when I had paid for a year less than 6 months prior and no refund or pro rated rate was offered. In total more than $500 was paid to GHX Vendormate for a total of 24 months of subscription and less than 10 months of accessible services were provided. The idea behind this business model is to allow hospitals to lean on a 3rd party to adhere to **************** standards that a hospital must credential contractors to identical standards as they do their own employees but Vendormate is not doing this. I am not a vendor, I am a double board certified contracted registered healthcare provider with my own National Provider Identifier. My Vendormate account was suspended when I uploaded my actual *****(the national board that credentials and accredits neurodiagnostic labs and clinicians) board registrations for the 5th time. These certificates are the standards for national credentialing that I have used with every hospital I have worked at for more than 10 years and were also accepted by Vendormate from every other clinician in my field but for some reason were not accepted in my case after the system upgrade(these same credentials were accepted on my account from 2018-2022). Vendormate has provided no solution or attempt to remedy this situation even though I have spent many hours to resolve this problem. Vendormate has not provided the service they were hired to provide to me and certainly not to the hospitals that use this third party service. They are also not **************** compliant with credentialing and no real information on the security protocols used with protected Healthcare information provided by their clients is provided by the company. HIPPA protected PHI is uploaded on unsecure connections and contact is through non-encrypted email. Vendormate has made it so I either have to work without credentialing or deny care

    Business Response

    Date: 03/15/2023

    Vendormate provides credentialing services for a robust community of vendors that do business with more than ***** healthcare facilities throughout *****************. With the arrival of COVID-19, many healthcare providers are implementing additional credentialing requirements that now include new segments of vendors that previously may not have participated in credentialing protocols. This incremental volume of new vendors and evolving compliance requirements continues to increase the amount of inbound work to our call centers.

    This specific customer reached out to ********************** regarding payment information. An email was sent to the customer advising we can only see the first payment made for the profile under one of the emails. Additional information was requested but not received. The customer called to get payment information, but Vendormate does not have a record of a request for a refund at that time. Another profile for the customer was found under a different email, but Vendormate has no record of payment for that profile.

    As a trusted partner in healthcare credentialing, we greatly appreciate customers feedback and are always looking for ways to improve our service.

Vendormate Inc. is NOT a BBB Accredited Business.

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