We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Fraud Lawyers

Guidestone Law Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Fraud Lawyers.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Guidestone Law Firm did not provide any service of value to me after paying them heaps of money. I received a letter in 2023 from *************** who claimed to help with credit card debt. They connected me with **** who fed me misinformation at best, lies at worst about how the debt consolidation works. I was told that not only would I likely "get to keep my cards", but that is was highly unlikely that the creditors would file suit against me for the amounts. He told me that the law firm (Guidestone) would negotiate on my behalf to get the total debt owed to a more manageable amount and even negotiate the removal of late fees and interest added on during the program. I was instructed to entirely stop paying the three credit cards I enroll in the program: *********** ***** ****** and ****************(AmEx). Instead I would put money into an account and the creditors would be paid out of that account after settling. The initial enrolled debt was over $18,000 and Guidestone did absolutely nothing to reduce the amount of debt owed to any of the banks. *I* negotiated with **** after being in the program for nearly a year out of fear of losing that credit card. Due to following Guidestone's guidance I ended up paying $700 more to **** due to late fees and interest. I kept the other two cards in the program and continued to make payments. *************** ended up suing me for the debt and only after calling my Guidestone lawyer directly did they finally help. I was submitting documents the way they told me too and he was not getting any of them. ***** was suing for $9280 and the deal they "negotiated" was $9280. The "35%" they said they would negotiate to in the contract I signed wasn't adhered to. Then, due to a lawsuit a vendor of theirs is facing, Guidestone dropped me as a client entirely. Now, ** is suing me and they won't represent me. I want ALL the money I paid in back for providing no service and leaving borderline financially ruined if not actually ruined.

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Guidestone Law Group to help obtain counsel in regard to debt relief. They set up draft payments to ensure any litigation issues and debt collection that arise would be dealt with. I have now been summoned to court as well as multiple debts now in collection. They have dropped all clients without notice and have left me in the middle of litigation. They are still drafting money out of my account despite dropping me as a client. I can still not obtain my money in escrow which amounts to over $4,400.

  • Initial Complaint

    Date:11/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with them back in august 2023. Been paying $615 since then. They was able to resolve 2 of my accounts. After 2 months of being with them. They have over $10,000 in savings. I been taken to court by 2 accounts they are controlling. I settled 2 other accounts on my own. Leaving them with $3,000 left to pay in debt collection. Remind you they have $10,000 in a savings account. When I call in to ask they said the *** is down and cant resolve any debt at this time. But will take my $615 payments. But charge no fees. My contract wont end till august 2025. Meaning I still have to pay $615 every month. For no reason at all they cant resolve my debt. And since Im in a contract, if I cancel the contract. I will be charged %25 of the savings account and $2,300 in cancellation fees. So I would lose most of my money for no reason. I wouldnt recommend them to my worst enemies.

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    debit release program that they didnt hold up the terns and also took extra money to debit to Global of ****** of my ******* money.i thought some was already supposed to be settled and it not.They also left 2 account off from the begin they had to start from scrape

    Business Response

    Date: 07/16/2024

    We are reaching out to our client in an attempt to address her concerns.

    Business Response

    Date: 07/16/2024

    this has been resolved to the client's satisfaction

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying them on time and creditors filed a law suit against me and they left me alone even though I sent them in a timely manner copies of the notification and spent two hours on the phone they never replied

    Business Response

    Date: 07/26/2024

    We will reach out to the client in an effort to address his concerns.

    Customer Answer

    Date: 07/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August/Sept ****************************************************************** 2023. I paid all payment on time and ended up being offered a loan to roll everything into one payment and get all my debts paid off immediately. I took that loan and made those payments. I paid everything! There was a settlement agreement reached with my Barclays Gap credit account in Aug 2023 and 3 payments were made to fullfill that settlement. I have copies of those checcks. Barclays is now reporting that I still owe them money over $5k and reporting to the credit bureaus that I am 90+ days late on payments and owe that money. I do not! I have sent copies of these notifications to Guidestone asking for their help, asking for a copy of the settlement agreement for months and have gotten zero help! That was part of my agreement that if I was sued or if any creditor came after me they would represent me. I called Barclays myself and they have now sent the account to collections and won't even talk to me about it. I just need Guidetone to do what they said they would do. They arranged this settlement and they need to enforce it and have them recall my account from collections and **** it as settled. That is what I need done as soon as possible because they are still dinging my credit every month now.

    Business Response

    Date: 02/05/2024

    We are in the process of reviewing this and we hope to resolve it with the consumer.

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After many conversations, with both the client services team, and the lawyer assigned to me on recorded calls, I was repetedly reassured that nothing being handled on my account would have an effect on my husbands credit. That turned out not to be true, and my husbands credit was affected. I called on January 8th and cancelled services and was told to keep watch for emails confirming that that money would be deposited back into my account. I was reasurred multiple times that no payments would be taken beyond this time.On January 16th, I emailed to check in, as I had not received the promised emails, and no money had been returned as promised. On January 17th, a payment of ****** was withdrawn from my account, making my account negative. I tried to call and could not get through. I also emailed and was promised a call within a timeframe. That timeframe has passed and I have receieved no call.Another payment of ****** was attempted on my account 1/24 after being told they would not be taking any more money.I have called repetedly since then, and have not gotten through. At this point. Based on their repeted promises and no follow through or contact as they also promised, I need at minimum ******** deposited back into my account.

    Business Response

    Date: 02/05/2024

    We are in the process of reviewing this complaint and hope to resolve it with the consumer.

    Customer Answer

    Date: 02/05/2024

    Thank you so much for your help with this matter. My message states that the business is going to contact me in an attempt to solve this matter. As of this moment, they have not yet contacted me, but I will be sure to message back here if they handle the issue.  Thank you again.

    Business Response

    Date: 02/05/2024

    We are in the process of reviewing this and we hope to resolve it with the consumer.

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5 Aug 2021, I entered into an agreement with Guidestone Law Group to be my debt settlement company. Guidestone sent a notary to my house, and we went over the paperwork. The notary assured me that all the questions of debt settlement and late payments would be handled. I attended all the meetings and phone calls that Guidestone set up for me. I paid Guidestone monthly, even when they were taking twice the amount that we agreed upon. For over 12 months, Guidestone kept taking double payments out of my account, and told me repeatedly that they had the issue corrected. My account lawyer never returned my call from 7 calls and 12 emails left for her review. Under Guidestone's program, I was advised not to speak with any creditors, and not make any payments to them directly. Guidestone did not enter into an agreement with my first account for 14 months. Now, I have been sued twice by 2 of the lenders, and Guidestone has not been to court with me or tried to help. I settled those 2 accounts myself. I am now being sued for 1 account, that ******************** says has an agreement for 1212$, and I have paid $909.00 of that amount, but the lender has not received any payments, and *************** says they sent that money to another company that is not even related to any of my cases. I am left paying that lender $1572 due to their fees added to the $1212 payment. What is my recourse?

    Business Response

    Date: 02/05/2024

    We are in the process of reviewing this and we hope to resolve it with the consumer.

    Customer Answer

    Date: 02/05/2024

     
    Complaint: 21179742

    I am rejecting this response because: no one has contacted me. I have been calling and emailing for 2 weeks. No response. 

    Sincerely,

    *********************

    Business Response

    Date: 02/06/2024

    We have spoken with the client and resolved the matter to his satisfaction.

    Customer Answer

    Date: 02/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2023, I had a consultation with a Guidestone Law Group rep. about their process extensively. A notary then came to the house and went over all the documents thoroughly with **** understood that late payments play a significant portion of the credit score. When I asked during the consultation if the late payments would be part of the negotiation of the settlement, they said that it would be. Specifically, they stated that part of the creditor accepting the settlement is for the late payments to be removed from my credit. I agreed and went through their process. I paid all my payments on time and had all the conversations/meetings they requested of me. In November 2023, they presented a debt settlement loan which I took to settle all of the debt I had enrolled which was over 100 dollars higher than what my payment was for a year. I had a conversation about the the late payments on my credit report, I was told that I would have to contact the creditor myself and get the late payments removed. I responded with "that was part of the agreement I signed, Guidestone said that when the debt is negotiated, part of the creditor accepting it would include them taking the late payments off). They also resolved and paid off one of 4 of my credit cards. Lending Club was supposedly paid off, but they have not received anything when I contacted them and are still showing negative credit on my report. *********** still is stated as pre-settlement and when I called them neither credit card knows anything about Gladstone law group or any other credit consolidation program. Guidestone has not keep their entire agreement. They advised that as a part of their process, they told me not to pay my bills as they would use this as leverage. Now, even though some of my debts have been settled, I am left with late payments, a loan in passing on that hasn't been concluded, and no one return emails or corresponding. Guidestone needs to fulfill the legal contract we signed and get this resolved entirely.

    Business Response

    Date: 12/11/2023

    We believe we have resolved this matter to the clients satisfaction. 

    Customer Answer

    Date: 12/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a debt resolution in March 2023 with ****** a month for six months at a total of ********. At 4 months i began to call to see when they would start negotiating my debt. I always got customer service and they always told me soon. My assigned lawyer never returned my calls. In August i sent them a offer from one of the credit card companies that was asking around 500 dollars. I told Guidestone. *************************** rolled around and they had not resolved not one debt. NOT ONE,I called ******************** and cancelled Guidestone and in two months ******************** has already resolved three accounts with less money. When i asked Guidestone for my money back, they sent me a check for ******. **************** which got very indignant when i asked them what fees they were charging me. He told one fee was a service fee which was 300 something a month and that they were taking their fees upfront which they never mentioned in their sales pitch. I'm still trying to figure out what service they did every month. So stay away from them....What a rip off

    Business Response

    Date: 11/28/2023

    We left the client a voicemail yesterday to discuss a satisfactory resolution. 

Guidestone Law Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.