Complaints
This profile includes complaints for REPAY's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I own an electric Smart Car. Part of the requirements to buy this is to pay a monthly fee $84.80 per month for the battery assurance plan. Around two or three years ago I called up and arranged to have my payment automatically deducted from my checking account. In order for this to happen, you had to pay The full amount owed which I recalled I did but I dont have the date for me to research my checking account. They say I owe $169.60. I want to contest this. When I call, or leave a message, the business is ALWAYS closed and to leave a message. They have never returned my calls in the two months of calling.
Business Response
Date: 10/24/2022
Hello,
We emailed this individual on Wednesday, 10/19/2022 and called on Monday, 10/24/2022 requesting more information, including the business name. We could not leave a voicemail because the voicemail had not been set up and we cannot locate any account information in our system. It appears the issue may be related to a company that has no relation to REPAY, but we need additional information to confirm and/or to assist.
Please contact us at ******************************** Thank you.
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