Reviews
This profile includes reviews for Delta Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNaomi Y
Date: 12/21/2023
1 starNaomi Y
Date: 12/21/2023
Delta Community is full of crap! And if Im able to *** I will! I had to do a dispute for transactions that was beyond my control! They reimburse me which was over $300 on November 2nd! I receive an email December 21 at 7pm saying that a large withdrawal was deducted from my account, and it was the reversed reimbursement! Them taking the money back out my account! I sent over documents they asked for, printed and faxed out what they said they needed! And almost 2 months later they pull this crap! And when I call they tell me the disbursement department is closed! They never sent over anything saying they needed additional information! Its clear as day I have NO MESSAGES! Im reporting everything! And I pray they shut down! They better be *********** a man named *****! But I will be contacting anyone I can to get them together! This is TRASH CUSTOMER SERVICE!
Delta Community Credit Union
Date: 12/22/2023
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value.
Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area ********************** directly on any formal complaint or negative review. As such, one of our senior leaders spoke with ************* by phone on December 22 to address her concerns by both apologizing for the customer service she received as well as assisting her with the completion of her claim file for full review in accordance with the **** merchant rules. Please know that in the interim, we have provided provisional credit to ************** and will remain in contact with her as the claim is reviewed.
We truly appreciate **************** patronage and appreciate the opportunity to address her concerns. Our members can be assured of our openness to feedback and commitment to responsiveness.
Sincerely,
Delta CommunityReview fromAnn M
Date: 12/03/2023
1 starAnn M
Date: 12/03/2023
I'm here having horns blowing at me one because one out of teo ATM machines are working with the other one in ******* out of order! Trying to withdraw money and couldn't get five dollars and the atm machine say try again later??? I need my money now ! The foreigner who could speak hardly any English could notbtell me why and to wait for a call. This bank gives me problems all the time concerning my funds in their bank. It's Disparaging and racist! Yes, I said it!Delta Community Credit Union
Date: 12/04/2023
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value.
Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area ********************** directly on any formal complaint or negative review received, which we have done in this instance.
We are sorry to hear ************** was disappointed with her experience when attempting to use one of our *** machines.We have followed up on this issue to both confirm that Ms. ****** card and the *** in question are working properly.
We truly appreciate Ms. ****** patronage and look forward to serving her in the near future. Members can be assured of our openness to feedback and commitment to responsiveness.
Sincerely,
Delta CommunityReview fromIbukunoluwa O
Date: 12/01/2023
1 starIbukunoluwa O
Date: 12/01/2023
Dont ever believe this bank when they say they work for you, all they specialize in is taking your hard earn money ,they took almost $500 in overdraft fee from my account despite my reaching out to them about my predicament and all they say is Im sorry we cant do anything at this time , Im definitely going to close all my accounts with them not because they took my hard earned money, but because they lack empathyDelta Community Credit Union
Date: 12/06/2023
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value.
Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area ********************** directly on any formal complaint or negative review. As such, we have attempted to reach Mr. ******** by phone on several occasions to address his concerns by both clarifying our overdraft/Courtesy Pay programs as well as discussing the fees in question for potential reimbursement.
We truly appreciate Mr. ********* patronage and look forward to speaking with him at his earliest convenience. Members can be assured of our openness to feedback and commitment to responsiveness.
Sincerely,
Delta Community
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.