Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply concerned about the mishandling of my hours and credits during my enrollment at Elaine Sterling Institute. I attended the esthetician program from 12/2020 to 7/14/21, with exceptional attendance and passing grades. However, upon my return on 8/29/22, I discovered a significant loss of my hard-earned hours and credits. Despite my efforts to resolve this issue, the school has been unresponsive. The missing hours and credits, along with false claims regarding my payment, undermine the program's integrity and my ability to obtain certification. I urge ESI to investigate and rectify this matter promptly, ensuring a fair evaluation of my progress and addressing the financial discrepancies.

  Business Response

  Date: 06/29/2023

  Dear ****************,
  
  Thank you for bringing this matter to our attention. We apologize for any frustration and inconvenience that you have experienced. We strive for accurate reporting and will do everything we can to investigate and provide clarification or resolution to you as quickly as possible.
  
  If you have any further questions or concerns, please to not hesitate to contact us. Once we review and do our due diligence, we will contact you via the number within your original communication.
  
  Sincerely,
  
  The Elaine Sterling Institute

• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To begin, Ive been attending the Elaine Sterling Institute for 9 months now and I am almost at the end of the coarse. Ive paid ****** to attend this school in hopes to retain the education I need as well as work along side a lot of experienced professionals. Well in this case, *** barely gotten either of the things I have so extensively longed for. The students are bullies and the educators are just as bad. I have been bullied through out my whole 4 years in high school so it really saddens me to think that Ive put that in the past, just to still receive the same treatment in ************** There are plenty of amazing & professional educators in the school but there is one in particular *************** who has been using the educational system Elaine Sterling has set in place to BULLY students. She builds personal relationships with students which makes students feel as if they have the right to say and do what they want to other students. Its unfair when people threaten you and you run to administration and they dont handle the situation. Its almost like all of the staff in the building cover for each other and never listen to the students concerns especially when an educator is a part of the problem. When you express your issues and concerns with the school director ****, the only thing he will do is treat you as if you are lying and explain to you that if he feels as though he can not control the situation he will expel you. My thing is, if Im the one being bullied why am I at risk of expulsion. If Im the one who is following protocol and reporting my problems to the school admin, why am I at fault or being treated as if I should not have said anything? This school needs to implement some new rules and regulations for bullying or any type of threats/abuse. Im scared every time I walk in the parking lot because I have been threatened so many times and no one seems to care. Something has to be done. I send emails to admin and get no response. This is unethical.

  Business Response

  Date: 05/10/2023

  The Elaine Sterling Institute is committed to student success in the classroom and in their chosen field. Our school has a zero bullying policy and we strive in having a safe space for our students, instructors and staff. All students voices are valued and heard. I always believe in intention and I will use your comments and concerns as a ********* opportunity to install more processes and policies for conflict resolution. Everyone in administration and education will continue to strive for excellence and will support you in school beyond your graduation.

  We have spoken to all parties, heard each story and have determined that the Institute reacted expeditiously, equally and fairly with all involved parties. Each left with the instruction to assist ** in upholding our zero tolerance policy and to build upon the professional training they have received in order to be successful in the industry. 

   

  Elaine Sterling

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************