Complaints

This profile includes complaints for Chick-fil-A, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chick-fil-A, Inc. has 369 locations, listed below.

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• 

  Chick-fil-A, Inc.

  5200 Buffington Rd Atlanta, GA 30349-2945

  
• 

  Chick-fil-A

  4620 Highway 280 Birmingham, AL 35242-5028

• 

  Chick-fil-A

  5260 Stockdale Hwy Bakersfield, CA 93309-2646

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  Chick-Fil-A

  401 N Tyndall Pkwy Panama City, FL 32404-6126

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  Chick-fil-A, Inc.

  3250 Airport Boulevard Springdale Mall Mobile, AL 36606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON JAN 3RD 2023 I PLACED A MOBILE ORDER FOR 2 CHIK-FIL-A-MEALS (ONE REGULAR CHICKEN SANDWICH, ONE SPICY, 2 FRIES AND 2 DRINKS. THE SYSTEM TOOK MY ORDER, CHARGED MY CREDIT CARD AND THEN 2 DAYS LATER ON JAN 5TH WHEN I GO TO PICK UP THE SANDWICHES FROM THE MOBILE TRUCK IN ******* **, THEY TELL ME THEY DON'T HAVE AN ORDER FOR ME. THEN I HAVE TO REORDER EVERYTHING AND WAIT IN A LINE FOR 35 MINUTES. THEN THEY FORGET TO INCLUDE MY 2 DRINKS WITH THE MEALS!I PLACED A CALL TO CUSTOMER SEWRVICE THE NEXT DAY TO EXPLAIN THE SITUATION AND WAS TOLD "WE'LL GET BACK TO YOU, WHICH TO DATE HAS NEVER HAPPENED.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased food online through the chick fil a website. Upon placing the order somehow the pickup address changed to the chick fil a in *********************** Mall. I am over 30 miles from this location so I tried calling the restaurant @ ************ right after placing the order so that I could cancel it but there was no answer. Tried calling several times and still no answer. After about 2 hours someone finally came on so I explained what happened and I was told that I should have called right when the order was placed. I explained that I tried but no one answered the phone. Whomever I was speaking with checked with a manager and came back to say that they would not correct a mistake that I made. I advised I had no way of picking up the order due to the distance and the worker advised that it was still my fault so manager would not give refund.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unresolved issue with money being taken from my account and transferred to my Chik Fil A app, which resulted in them freezing the account. Called my bank and they asked for proof that this money was not available for me to use since it was on my app. When calling Chik Fil A , they said since my account was frozen they cant view my history . To sum it up the money was taken and Chik Fil A cant prove it was me, or get me someone from the " digital team" to confirm and now my bank cant refund me.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had a data breach and charged me 22 time totalling over $1000.00! I called twice and the first agent said it would be dealt with within 24 hours but the call disconnected. When I called back the next agent said they will take 7 to 10 business days to resolve the issue. I asked to speak to a supervisor whose name is **** and he was very rude and refused to give me any information besides talk yo your bank which I had already stated I did. This is very poor practice considering they know they had a data breach.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/11/2023 at and prior to 4:31pm, *** has partially refused me service and is denying me access to my *** Gift Card balance in my mobile app. I loaded money from Gift Cards into my *** mobile app/account. I could not log in, and then instead of simply allowing me to log in, *** asked me exceedingly stupid questions such as having me put a dot on the end of a stationary car's path where it is theorized the car would smash into a building along a path and continue as a ghastly presence. After I answered these stupid questions, *** then stated "We are having a problem serving you." and did not allow me to access my gift card balance in the app/website to pay for my food, giving the same "We are having a problem serving you." message each time. Therefore *** is stating they have a problem with giving me access to my funds. I demand access to my funds. None of this is the fault of the *** human team member who was in front of me on Jan 11, as it would be unreasonable to expect her to have magical powers to emit gamma rays into Chick Fil A servers and mobile applications to allow me access to my own balance. This is *** (the company's) wrongdoing.

• Initial Complaint

  Date:01/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2nd my Chick Fil A One Account was logged out unexpectedly by the company not me. I never had a issue, no suspicious activity nothing. I proceed to try and log back in only to be told there was an error. When I try to reset my password no email ever came. I create a new one and try to merge only to be told to call the customer number and then from there it directs me to a form that I have filled out before. No one answers the calls on the CARES hotline, you dont received any type of confirmation that your email was received and my old account had funds and points. This is unacceptable mediocre customer service.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30, 2022, between 8 & 9AM, I decided to do an online order at Chick Fil A for the first time. I signed up for an account and the Chick Fil A app gave me two locations: Pentagon **** and Crystal ***** Although, I was physically at ************ when I started my order, the app suggested Crystal ****** Chick Fil A because it was 0.1 miles away and it told me Pentagon was 1.4 miles away. I was confused but I figured that there must be a Chick Fil A inside the mall's food court and another one outside of the mall, across the street. I waited for 15 minutes inside what I thought was the Crystal **** location until I inquired to a clerk about my meal. That's when they figured out I was at the wrong location. I was short on time and too far away from Crystal **** with no form of transportation. I called ******* **** Chick Fil A, The manager immediately denied my refund because the food was already made. I immediately called Chick Fila Corporate and they were of no help. They said they would notify the Crystal **** Chick Fil A to process my refund. I knew that wasn't going to happen so here I am 6-7 days later filing a complaint. For such a *********** ******** you all are so stingy! Not very ******-like is it? Sheep in wolves clothing! I am seeking a refund of **** back to card ending in **** via ****** Pay to *************************** ******.

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23, 2022 I bought some food for my family through the Chick Fil-a app. Less than an hour later, I got a notification from my credit card company that three charges of $75, $50, and $50 were made through the Chick Fil-a app, but these were fraudulent charges. I immediately locked my credit card and tried to log in to the Chick Fil-a app but whoever hacked my account had changed my email address to and I was not able to log in. I called Chick Fil-a's ************* number and waited online for 30 minutes. When I was finally connected with an agent, I asked them to change my email address back on my account so that I could remove this payment method. They told me they were not able to do so, but that they would report the issue and get back to me the next day. I did not hear back from them so on December 25, I called them again and asked them to terminate my account. They said that they would send in the request, but that it was handled by another department. On December 27, the person who hacked my account tried to make and additional purchase through the app, but my card was blocked, so the charge was declined. That same day, I called Chick Fil-a again to report that the Fraud was ongoing and to repeat my request that my account be deactivated. I talked to the manager who expressed frustration that the **************** was not doing their job, but I was told there was no one else I could talk to because all they can do is send an email. On January 4, 2023 I called again because i have not received any confirmation that my account has been deactivated. I talked to a manager and they confirmed that the account was still active. They told me there is nothing that I can do except wait for the fraud department to do their job. Very frustrating, and at this point, Chick Fil-a is complicit in the fraud because they have not deactivated the account like I have requested on multiple occasions,. I have spent almost 3 hours on the phone so far . . . waiting!

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/2/22 I went to Chick-fil-A at **************************************************************** and got a breakfast meal with a vanilla iced coffee. Everything was fine until I almost swallowed a fingernail through my straw. I was disgusted and traumatized. The area manager contacted me and tried to say all she can do is offer me coupons which is an insult to the fact I almost swallowed someones fingernail. So she sent me to their insurance claim company, ******** ****************** which is just as horrible. Took them almost a month to say my claim was denied and that they couldnt find out how it could have happened. Then they said it may have been a lemonade seed and it might have gotten into my coffee. I know for a fact that it was a fingernail and even have pictures to prove it.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday 12/28/22, I had visited the Chick-fil-A @ *********************************** @10:26am. I had ordered a kids meal with 5ct and Mac. Once reaching my destination I opened the meal and noticed instead of a 5ct I received a hash rounds instead. Right away I attempted to call the establishment with no answer. Later on finally got a hold of someone and informed them about the situation. They request me to bring it in for them to fix it. Which I had no problem with. I informed them I was currently working and wasnt able to bring it in until the following morning. The next day I called to speak with a manager and was told theyre was nothing they can after a wasted the whole meal to bring it back as told to. Afterwards I requested for higher manager to give me a call. After waiting a few days. I called back and was told they could only send me coupons to replace the nuggets not the whole meal. After I was told to save it show it for proof. Im very dissatisfied with the outcome of a establishment error. I wasted 20 minutes in gas to get to the establishment and was still left with no lunch.