We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fast Food Restaurants

Chick-fil-A, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:

    Chick-Fil-A provided BBB with the following information
    for consumers seeking assistance: 

    To our customers to best resolve your concerns we
    recommend reaching out to our Customer CARES team directly for assistance with
    your issue. You can contact CARES either online at Chick-fil-A.com by navigating to our Customer Support page or you can call us for more
    immediate assistance at 1-866-232-2040 Monday thru Saturday 9am-10pm EST.

Complaints

This profile includes complaints for Chick-fil-A, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Chick-fil-A, Inc. has 369 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 116 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I CONTACTED MY BANK AS SOON AS I SAW I WAS CHARGED 6 TIMES $25 FOR A TOTAL OF $150 FROM THE CHICK FIL A APP ON SUNDAY 12/18/22. ON 12/19/22, I CALLED CHICK FILA CUSTOMER SERVICE TO REPORT THE ISSUE THAT I DID NOT AUTHORIZE THESE CHARGES FOR THE CHICK FIL A ONE ACCOUNT FROM MY DEBIT CARD WHICH TOOK PLACE IN GEORGIA. I AM NOT IN *******. I HAVE CHANGED MY PASSWORD TO THIS ACCOUNT OVER 5 TIMES AND CLEARLY ITS USELESS. THEY ACKNOWLEDGED SEEING THE **** AND SAID I WILL RECEIVE AN EMAIL WITH A FOLLOW UP. NO EMAIL RECIEVED. I REPORTED THE ISSUE AGAIN ON THEIR SITE ON 12/21/22, NO EMAIL RECIEVED THAT I REPORTED THIS. I CALLED TODAY 12/22/22 AT 9AM BECAUSE O SAW ON MY ACCOUNT THAT MONEY WAS USED TO PURCHASE FOOD IN A ***** DRIVE THRU. I AM NOT IN *****, I WAS TOLD AGAIN IT IS BEING LOOKED INTO AND I WOULD RECIEVE AN EMAIL. IN THE MEAN TIME THE MONEY $150 IS BEING USED AND NOT BY ME. I WANT MY MONEY BACK AS SOON AS POSSIBLE. I DIDNT AUTHORIZE THESE TRANSACTIONS. I WANT MY ***** BACK IMMEDIATELY. THEY ARE MOVING TOO SLOW. BELOW ARE SCREEN SHOTS OF THE ***** THEY TOOK AND THE FOOD THEY ORDERED YESTERDAY 12/21/22. I WANT THIS ACCOUNT CLOSED AND MY MONEY REFUNDED.

      Customer Answer

      Date: 01/06/2023

      Please see emails between Chick Fil A and I attached. They allege they attempted to refund my money but that my bank declined it. No bank declines a refund. 

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was incorrect I didnt get all that I ordered. When I called the service line she told me someone would contact me. I never heard from anyone. So I went to the restaurant and they could not correct my order but they also took my information down snd said someone would get in touch with me and again no one has. This is the second time my order has been incorrect and never received a refund nor a replacement. I want someone to either replace my item or refund my money. It is now the principal of the matter. I like their food but this practice of service is wrong. Also the Chik fila location is in ********* ****

    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the drive thru at Chik-fil-A in ****************, ******** on 12/20/22 at 5:25 p.m. I placed my order with the clerk outside, and then was prompted to insert my debit card for payment. The clerk was having difficulty with the machine that collected the payment, so she prompted me to insert my card again for the second time. She then told me to pull forward and then I received my food. When I got home, I checked my bank transactions, and I was charged for my order which was $10.58 and someone else's order which was $24.48. I immediately called up to the store and spoke with the manager (******). He said that he could reverse the transaction that wasn't mine, and I could expect to see a refund within a few days. A few days went by and I went inside the store and asked to speak with ******. He told me that it could take a few more days to receive my refund. I called up to the store on 12/26/22 and asked to speak to the manager on duty. This time I spoke with ***. She stated that she would look into the issue and would make sure my money would be refunded to my account. Today is 12/28/22, eight days later, and I have not received my money back. I want my money back. I was charged for an order that wasn't even mine. The store should have refunded my money when I came in there in person.

      Customer Answer

      Date: 01/06/2023

      The issue has been resolved. The store finally refunded my money. 

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with ****** (Manager) and **** ***************************** about the incident. I received a receipt that contained a miscellaneous charge. The charge for the ice and cup says zero dollars. I requested a refund for the charge. *************************** (Owner) contacted me to let me know that they will resolve the problem, but he will not provide a refund for the miscellaneous charge. My receipt copy shows that I was not charged for a cup of ice, and I received a copy of a miscellaneous charge. I request a refund for the miscellaneous charge.

    • Initial Complaint

      Date:12/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to online public records, Chick-fil-A had a data breach in the past. Im unsure if there is another unconfirmed data breach, however I had fraudulent activity from chick-fil-A in the amount of $150. My financial information has been compromised because of this business and used.

    • Initial Complaint

      Date:12/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone hacked into my Chick-fil-A account last week. They added $275 in gift cards to my account. I caught it, but they had changed all my info and screenshot the ** code. The hacker is using the ** code in the **/*** area. I have called now 4 times and no one seems to be able to help. They keep saying that their Tech team will email me, but i havent heard anything. I think its ridiculous that they dont seem to care about a fraud issue. Mind you, i live in TN. I have attached screenshots below.

    • Initial Complaint

      Date:12/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered a small and large fry and was given a medium instead of the large and i was wondering if there was anyway i could get the money back for not getting the large that i ordered

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My chickfila account was hacked into and 3 charges were debited from my saved payment method which is my debit card in the anount of $200 dollars and it was uploaded onto my chickfila ONE account! Cant get ahold of anyone to return my miney! Cancel the transactions and cancel my account. Here it is 4 days before Christmas and Im dealing with this bullcrap due to chickfilas por por por security features within there app. I have heard multiple complaints all over the US of this happening with this company and as much money as they make off everyone they cant put a better security in place to protect there customers accounts. It would not surprise me if this isnt chickfila doing this. Seems fishy money is stolen from my **** card and placed on a card that can only be used to make chickfila purchases! I want my money returned off that c*** one account and out back in my bank! This is a joke. Theft! Down right theft! I will close my chick fil a account and never visit this place again after this is handled if its not handled appropriately and timely.

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went around my lunch time 3:30pm and purchased a 8 piece nugget meal and an extra side Mac and cheese. When i got in the car i are one of my fries and they were drenched in salt. I tried one more because sometimes it could be just that fry. Every fry i tasted was drenched in nothing but salt. I didnt have time to go back because i was running late from my lunch break. I immediately called the restaurant no one picked up. So i settled for not having my fries.

    • Initial Complaint

      Date:12/17/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number ******* on 12/17/22.Store 02845.Paid for my order and did not get the whole order and customer care ******** and **** mgr at the store would not give me a refund

    Chick-fil-A, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.