Complaints

This profile includes complaints for Global Payments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Global Payments, Inc. has 20 locations, listed below.

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• 

  Global Payments, Inc.

  3550 Lenox Rd NE Ste 3000 Atlanta, GA 30326-4334

  
• 

  Heartland Payment Systems, LLC

  689 W Fisher Rd Post Falls, ID 83854-9427

• 

  TSYS

  1 Tsys Way Columbus, GA 31901-4222

  
• 

  Heartland Payment Systems, LLC

  3624 South Ave W Missoula, MT 59804

• 

  Heartland Payment Systems, LLC

  4706 Snowmountain Rd Yakima, WA 98908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use a company called ******** for my rental income. They use ProPay as their payment processor. I had requested a refund for my previous tenant's security deposit. ProPay sent out the $1,800 to my tenant's bank account and I received confirmation of this on May 13th, 2022. My tenant then tells me that the bank account the $1,800 was sent to is closed. I reached out to ******** who reached out to ProPay and their response was "if a refund is processed and the original account where the payment came from is closed, it will be up to the tenant and the tenant's financial institution to determine where to send the refund to." I notified my tenant of this and they reached out to their bank. The bank stated that if the money was sent to a closed bank account it would be returned to ProPay. It has now been three months and I have been reaching out to ******** daily about this. They keep saying that ProPay is "investigating" where the money went. It should not take 3 months to figure out where the $1,800 went.

  

  Business Response

  Date: 09/12/2022

  Better Business Bureau Inc.
  Case Number:17761000
  Consumer Name:***************
  
  Dear BBB Customer Relations Advocate,
  We don't have an account under the name, *************** listed as an account owner or as an authorized user. I called the number provided and was not able to reach ***************. ************************* called back with *************** and I spoke with ***********************************, he is the owner of the account. We work directly with ******** regarding their merchant ProPay accounts.  Im not able to provide any details regarding the concern to ***** directly.  We have notified ******** of the complaint.  ******** has contracted to handle all support for their merchants directly. They have a direct contact within ProPay for assistance for their merchant accounts.  I advised ***** to contact them directly for any updates or escalations regarding the account. ***** said he will open another BBB complaint under his name for ProPay and ******** and does not consider the issue resolved.
  
  

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on july 8th **************************** my PPI account from making direct deposits into my checking account to my savings account same bank same everything excecpt from checking to saving. i processed 4 payments; 7/15 $1.00,7/20- $300, 7/23 $700, 8/13 $99 I recevied the email receipts successful transactions but Never Received the Money into my account..i have called at least a dozen times and keep getting the same answer "your money will be in your account within ***** hrs...never happens then they said they would escalate the matter which they said twice I still don't have my money. the last call i was on I was on hold for over an hour and was told someone would call me back...i have not heard from anyone and i want my money...i have been a customer of this company for 18 years!

  

  Business Response

  Date: 09/12/2022

  Hi,

  I am still awaiting an official response to this complaint. I have sent a follow up email requesting it. Thanks!

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family business worked with this company, unfortunately due to their business mistake money has been taken out of our banking accounts. So we hired this company I believe back in 2013, till this day they have totally scammed our business. They worked with us to settle a debt with the **** but the business mistakenly put a wrong number on the *** number. As of today and many phone calls later nothing has been changed and still continue to repeatedly take out money. Spoken to many representatives and they all just say "you need to speak to the *** not us, good luck." ???? what kind of professionalism is that ? We finally decided to stop out business as of 2020 and still continue to take out money due to their mistake. Dealing with this issue for so long, not being able to pay my mortgage or my employees is tough. I need a resolution NOW, I cannot afford to have my bank accounts on negative due to this business taking out all my money.

  

  Business Response

  Date: 09/12/2022

  Hi,

  We are working to try and locate this account. If the customer is able to provide a merchant ID number or any additional identifying information to locate this account it would be very helpful.

   

  Thanks!

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Price gouging, charged fees I was explicitly told would not be incurred throughout the sale/integration process. I was lied to and what I'm currently being told contradicts the contract I signed and abided by.

  

  Business Response

  Date: 09/14/2022

  Better Business Bureau Inc.
  Case Number: 17693508 
  Consumer Name: *************************
  Merchant ID number: *************

  
  Dear BBB Customer Relations Advocate,

  I called and spoke with *************************, he explained the issue he had with the billing and the hardware.  He let me know he closed his account because the system was just not what they expected.  I offered to resend the hardware calltags and refund the last billed month.  He was very happy with that outcome and let me know that that was all he really wanted.  He was very glad I called and was able to resolve his issue with the resolution he wanted.

  
  ***************************
  Manager Client Care
  

  
  

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* have requested Global Payments *** reimburse for billable charges that were never legally approved by K.A.T.s (dba ********* *************************) for merchant services. Global Payments requires a legal addendum for all changes on an account to be approved to validate an owner or changes to billing. This was never done for charges that accumulated over 12 months at $4,596.95 However, if I was to validate an ecommerce website this legal addendum form was submitted ASAP for approval.Global Payments (TSYS) made two major errors oWrong bank account associated with my website stating it was ***************** vs Northrim, but were deducting fees from my account oDeducted monies for Ecommerce merchant payment fees without notification or approval I have written Global Payments and TSYS management. No result to date. Global Payments bought out CAYAN and TSYS.

  

  Business Response

  Date: 08/10/2022

  Better Business Bureau Inc.
  Case Number: 17627151
  Consumer Name: *************************
  Merchant ID **********************
  Dear BBB Customer Relations Advocate,
  Internal case number: 1958181
  
  ********************************* (Tier 2 customer support) spoke with the merchant on 8/9 and also sent a follow up email on 8/10.
  ***** informed the merchant that the charges are valid and also explained the merchant platform agreement and program guide. The merchant indicated that she did not want to discuss over the phone and was unwilling to have a discussion regarding this case over the phone. The merchant also indicated to ***** that the silk business is a side business and should not be a big deal, but was unwilling to discuss the matter over the phone.
  ***** sent a follow-up email to the merchant on 8/10 to see if she can assist further on this matter, but she has not received a reply at this point from the merchant.
  
  

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17627151
  
  I am rejecting this response because they are revising statements conversed.  I never received any documentation from GLOBAL PAYMENTS for the ******** stated in the attached document...nor did I authorize them.  Gravity Payments stated those charges should never have been issued on my account as my silk business is a sideline small business, and does not justify the charges and fees that Global Payments instituted on my account and billed without authorization.  My account billing with TSYS and CAYAN was approx. $50 at most a month.  Sometimes a little more with silk scarf sells.   GLOBAL PAYMENTS increased the charges to approx. $400 a month without notification or authorization.  2020 was the pandemic and I made very little money with the silk scarf sells that I design and produce by hand.

  I had a SWIPE SIMPLE payment processing system set up with CAYAN (CAYAN bought out TSYS).  The Engenica hand held processor for credit cards went defunct some time in 2016-2017.  SWIPE SIMPLE mobile or internet payment processing for credit cards worked effectively.  

  When I added my website to accept payments, CAYAN stated AUTHORIZE.net would charge a $10 fee to process via NETWORK SOLUTIONS for www.kats-silk.com  (formerly www.silks.tv)   www.silks.tv retains only the *** link that points to the new web page:  www.kats-silk.com.

  GLOBAL PAYMENTS is twisting all statements.   Angel from GLOBAL PAYMENTS sent a response that she wanted to communicate again.   They are horrible to converse with or do any type of business operation with.  CAYAN *************** was exceptional.  I have sent the attached issue to GLOBAL PAYMENTS in the recent past, and again to you today.

  I am requesting a refund of approx. $4,450 in ******** that were not approved.
  

  Sincerely,
  

  
  *************************

  

  Business Response

  Date: 08/30/2022

  Hi I am following up on the status of this complaint and will have have a response soon. 

  

  Business Response

  Date: 09/12/2022

  Better Business Bureau Inc.
  Case Number: 17627151
  Consumer Name: *************************
  Merchant ID **********************
  Dear BBB Customer Relations Advocate,
  Internal case number: 1958181

  
  This is resolved. Customer was disputing PCI, ARM and Security Plus fees and claimed we did not inform her of any of these fees, her original refund request was $4,596.95.
  
  *************************** in T2 was able to explain that we send out statement messages every month informing merchants of any fees that they are responsible for. As a good-will to the merchant and due to the escalated nature of her complaint to BBB, I approved that we refund her for 1-year of these fees. The total refund on this will be $2,462.85 which we will process today.