Reviews
This profile includes reviews for Global Payments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 87 Customer Reviews
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Review fromAndrew K
Date: 06/19/2025
1 starAndrew K
Date: 06/19/2025
Global Payments expropriated / stole $48,000 of our deposits, giving no reason whatsoever other than there was one Amex chargeback in the amount of $60!!!!!!. They then attempted to withdraw $100,000 from our operating account without any reason or excuse. Luckily our bank reversed the charges because Global was not authorized to steal money without justification from our account. We are now with Elavon thru Empyrean Merchant Services. Its been almost one year since, Global took the $48,000. According to the terms of service agreement they were suppose return those monies back to us after three months. We have called them repeatedly and have been given a dozen tickets.... stone ******* us. Our business almost went under because of them. A bunch of crooks!
Global Payments, Inc.
Date: 06/23/2025
We apologize for any inconvenience you've experienced. We have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.Review fromLarry B
Date: 06/12/2025
1 starLarry B
Date: 06/12/2025
If I could leave zero stars i would. I signed up for there services and have been active for 3 weeks and have charged multiple cards through there system. They are holding my funds for over 2 weeks. And will not give a reason or a resolution why. I recommend you not to use this company.Global Payments, Inc.
Date: 06/16/2025
Thank you for bringing this matter to our attention. Global Payments is committed to customer satisfaction, and we take all concerns and inquiries seriously.
We understand that the customer is stating that an account with our company was opened for him without his consent, despite a signed agreement being in place. After reviewing the account, we acknowledge that there was a misunderstanding regarding the initiation of the account.
In order to resolve this issue in good faith, we have closed the customer's account, waived the early termination fee, and refunded all additional charges associated with the account.
We regret any inconvenience or frustration this situation may have caused the customer, and hope the resolution meets the customer's expectations.Review fromAlbert C
Date: 06/11/2025
1 starAlbert C
Date: 06/11/2025
No one wants to help they are holding over $20,000 of our company money and they **** it off on other departments the old bait and switchGlobal Payments, Inc.
Date: 06/16/2025
We have escalated your review to someone who will reach out to you directly. Thank you for your time and patience while we look into this serious matter.Review fromEmily M
Date: 06/08/2025
1 starEmily M
Date: 06/08/2025
Ive had a horrific experience with Global Payments. Declines in CCs that I know are valid, charges for features that dont even work (decline minimized). Id take Stripe any day.Global Payments, Inc.
Date: 06/10/2025
We apologize for any inconvenience you've experienced. We have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.Review fromSascha B
Date: 06/03/2025
1 starSascha B
Date: 06/03/2025
This month our fees usually between $500 and $700 increased to $1086. When questioned advisor responded they had some recent rate changes. Almost double? If I signed a new contract he could bring it down to their minimum. There was no notice of rate changes and how do they justify almost 50% increase. Wont be resigning anything with them. So therefore theres nothing they can do. This is insane. Many other issues over the year and a half with them as well. Be very careful do not sign with themGlobal Payments, Inc.
Date: 06/04/2025
We apologize for any inconvenience you've experienced. We have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.Review fromDaniel R
Date: 06/03/2025
1 starDaniel R
Date: 06/03/2025
Beyond frustrating. I have almost $2000 on hold because some transactions were declined initially but then paid. For 3 weeks Ive been trying to resolve this only to get the run around. I keep getting a promise that its priority. Clearly ****** auction items were sold and taken away but I have not been paid for them.Global Payments had no issue taking $394 out of my account last night.I need this money to pay my bills, Id like the money I worked for.Global Payments, Inc.
Date: 06/04/2025
We apologize for any inconvenience you've experienced. We have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.Review fromCarlos R
Date: 05/21/2025
1 starCarlos R
Date: 05/21/2025
If I could give this company a zero, I would 100%. I am a small company who used Merchant Services initially and they were taken over eventually by Global Payments, Inc. Last month I received $800 on my statement in fees. $500 was a "Technology Fee" and $300 were for out of compliance and another I can't recall. I was not out of compliance and they were willing to credit after I provided proof. The $500 gauging technology fee is ridiculous and unexpected. I was told it was on my statement, but I do not review every statement. I asked to speak to a supervisor but none ever called. Instead I received a phone call from another *** who said they could not help me. I emailed several staff members all of whom ignored my email. I DO NOT RECOMMEND THIS COMPANY unless you are willing to pay for high fees and poor service. I have been with this same merchant account for over 15 years, but clearly they do not value loyalty. I am searching for a new company to use and will leave as soon as I have the ***lacement. This company does not cater to smaller companies. Till this day, no phone call from a supervisor nor email response. Horrible service!Global Payments, Inc.
Date: 05/22/2025
Hi there, we apologize for any inconvenience you've experienced. We have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.Review fromCandida M
Date: 05/20/2025
1 starCandida M
Date: 05/20/2025
As a small business owner, I relied on Ovation trademark of Global Payments, Inc. (in partnership with Truist Merchant Services) to provide dependable credit card processing. I initially used the C3 reader, which automatically closed out batches and deposited funds into my account. However, because the C3 didnt support Apple Pay, I upgraded to the C5 reader.What no one told me and what should have been clearly communicated is that the C5 reader does not automatically close batches. I had no idea I had to do this manually. As a result, nearly $500 was refunded to my customers, and I had no idea until it was too late.When I contacted customer support, I was told there was no way to recover the funds other than recharging my customers cards which I will not do, as it's unprofessional and unfair to them.This situation could have been entirely avoided with proper onboarding, device training, or even a simple alert or notification. The financial hit Ive taken is substantial for a small business like mine. I am extremely disappointed with how this was handled and want others to be aware before choosing this company.Global Payments, Inc.
Date: 05/21/2025
Hi there, we apologize for any inconvenience you've experienced. We have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.Review fromNathan P
Date: 05/07/2025
1 starNathan P
Date: 05/07/2025
Am shocked reading all of des reviews. I came here to find hope that my issue with Global payment was gonna be resolved. We had an auction on hibid and global payment is being integrated into the system. They just put a hold on our funds with no prior notice. None whatsoever. We found out on our own. And its alot of money. No valid reason why. Am hoping the issue gets resolved by tomorrow cause I don't like what I see on here at allGlobal Payments, Inc.
Date: 05/08/2025
Hi ******, we apologize for any inconvenience you've experienced. We have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.Review fromCassandra B
Date: 04/29/2025
1 starCassandra B
Date: 04/29/2025
Couldn't be a more shady company if they tried. They charge fee upon fee it got to be where we were paying almost 10% annually. **************** is terrible and never actual does anything. IF you want to pay a ton of money for a basic service and terrible support they are your guys. Run away as fast as you can.Global Payments, Inc.
Date: 04/30/2025
Hi *********, thank you for reaching out to us about your experience. We apologize for the inconvenience you've experienced and have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.
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