Complaints

This profile includes complaints for Romanoff Renovations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Romanoff Renovations has 47 locations, listed below.

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  Romanoff Renovations

  2300 Windy Ridge Pkwy SE Ste 325 Atlanta, GA 30339-5665

• 

  Romanoff Renovations

  1639 Green St STE A Raleigh, NC 27603-2459

• 

  Romanoff Renovations

  2279 Toledo Dr Albany, GA 31705-3822

• 

  Romanoff Renovations

  2550 E Belle Ter STE 302 Bakersfield, CA 93307-6967

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  Romanoff Renovations

  4025 Abbey Ln STE 3 Unit 405 Astoria, OR 97103-2236

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered carpet through **********. They sent a person to our home to measure and quote the carpet to be installed. We gave the person our carpet color of choice and she entered it into a iPad. She was having technical difficulties with the iPad resetting several times. We were finally given the quote. Paid, and upon installation, then we saw the wrong carpet was installed. We called the Romanoff, who looked into it from their end and said we were never given a confirmation of color and they followed up with *********** It was found that we signed off on the initial quote. However, the error falls with the fact that we gave the correct color to the associate and showed them the physical sample of carpet we wanted. With that we had faith it was entered correctly. We were not shown a confirmation of color. Nor was the color confirmed later. I called the company after one week to follow up, and they returned my call with a text with an install time. They confirmed that they could install as it would be difficult for us to be home on short notice. They will not replace our carpet due to the fact that we did sign the original quote, but there was negligence on their part due to the fact that the company itself never confirmed the color. Due to another person's error in clicking the incorrect color, this company refused to take any ownership that appropriate processes were not in followed to ensure the correct product was installed for such a large order. Now we are stuck with a very light carpet that is unreasonable for our life and home, which we will have to replace far sooner than would be expected. We no doubt will make sure to do our homework on how certain businesses are run and will choose a reputable company next time.

  Business Response

  Date: 11/04/2024

  Thank you for reaching out - I apologize for the issues with your carpet choice.  Unfortunately, this is something you'll need to work with ********** on directly.  Romanoff Renovations is an installation company, we do not order mateials for residential projects.  Thank you.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased flooring from ********** and they contracted this company to install the flooring and they caused damage to my home. They caused damage to my refrigerator, my screen door, a window sill, and my bedroom set. So far they have offered to pay for the damages to my refrigerator but not my window sill and bedroom set. I have asked for insurance information to file a claim and they refuse to provide it.

  Business Response

  Date: 10/03/2024

  I apologize for the issues with your installation. I will reach out to the local office so they can contact you to provide resolution.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved; my old residence was completely vacant ask of January 11th, 2024. From January - March I was preparing the house to be listed on the market this Spring. I ordered carpet from **********, set to be installed on March 8. I recently, listed the home and it closed on April 18th. When the new owners went by the home they were horrified to find bed bugs. As I stated the house was completely vacant as of January 11th. The only external thing brought into the home was the carpet. I contacted Romanoff Renovations seeking compensation for a pest service to remove the bed bugs. I spoke with the local manager ****, who told me repeatedly that he, Didnt think they caused the bed bugs. He also said, You that if it was them then they would have had more complaints about bed bugs by now. Im guessing they have had experience with this issue in the past given his adamant statements that others would have had infected carpet too. **** continued to disregard the fact that the home was completely empty with nothing to host a bed bug, and I have all the furniture that was moved out of the home which isnt nor has it ever been infested with bed bugs. So I can confidently say theyre were no bed bugs in the home in January. Because the house was vacant there is no way there could have been an infestation. There is no other way that the house became infested with bed bugs other then the carpet. This company removes & installs the carpet. So my brand new carpet delivered to my home in the same truck that they use to discard of other peoples carpet could easily been infected in transport. Per **** the vans arent cleaned in between installs, & even checked to see if my carpet install could have been later in the day where it could have got infected by a previous customers carpet.Then he continued to tell me, Didnt think they caused the bed bugs. its obvious they are responsible. I was denied contact info for an owner. Im just want payment for a pest service.

  Business Response

  Date: 04/22/2024

  Thank you for contacting us. I have spoken with our local Manager and our claims department and the installation of the new carpet did not cause bed bugs. We do not remove heavily soiled or place contaminated carpet into our vans. 

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The install was done from this company from carpet i bought from ***************** DO NOT USE THEM. i had two kids come install while both smoking pot in their car for their breaks. They did not know how to do waterfall down the stairs and i feel still to this day a year later all the nails and lumps going down my stairs. I am afraid to have my stairs cleaned because such a awful install.They came out before and even one of their guys stated they should not of done it the way they did.He tried to fix their mistake by nailing down stairs carpeting. Crazy. My opinion on stairs it should be new and re laid and paid for by this crappy installation company. NEVER EVER USE THEM AGAIN>

  Business Response

  Date: 04/18/2024

  I am sorry to hear you are unhappy with the installation.  I have contacted the local manager to see if there is anything we can do to assist with your concerns.  The local office will reach out with an update. Thank you.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1/2023, I purchased tile/supplies and installation services (total installation charges $1584.00) through *********** Within minutes I received a text message from Romanoff Renovations identifying themself as company responsible for installation, however due to poor communication on Romanoff's part throughout, I called ********** and tried to arrange for an alternative contractor unsuccessfully. After many calls to ********** and Romanoff Renovations (most of my calls were not returned) over 5 weeks, I finally received an install date of 11/13/23. Work order 1382748.On install day, I spoke with lead craftsman, ******* *************************** regarding the job. One of my concerns was the transition from my wood floor to the tile (approx 10 ft in length) and how that would be handled. With carpet removed, he pointed out the tile with backerboard was higher than the existing wood floor. I was presented with a few options for remedy and settled on a thinner backerboard and wood look transition piece in "only brown available," but still not a good match. He glued the piece down and duct taped it in place, advising we stay off and wait 2 days to move furniture back. I inspected the tile floor which looked ok, but later that day had time to check more thoroughly and was dismayed with the finish work where the transition piece adjoins the wall and quarter round. I called Romanoff on 11/14 and explained. Followed directions to take pictures and send so they could be uploaded. By the end of day 11/15, glue was leaking out from under the transition piece. Photos and text sent on 11/16. ****** (from Romanoff) called on 11/17 for information and assured me they would be in touch. Since then I have contacted Romanoff twice (11/28, 11/30) to express my dissatisfaction and request remedy for this unsatisfactory work. I was again assured my concerns were being forwarded to a manager and I would get a response by end of day 12/1. To date they have not responded.

  Business Response

  Date: 12/13/2023

  Thank you for reaching out about your installation issue. I have contacted the local office Manager and asked them to contact you in regard to resolving your concerns.  

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installer said floor wasn't level. Management blindly believes and defends them to the point my carpets have been waiting to be hauled for a week as they sit in my neighbors parking spot.Instead of resolving issue. *************************** and ***************************** waste time and drag ********** out.All because they ate so arrogant they can't admit their installer LIED or is incompetent.And the flooring for my bedrooms and occupy my entire kitchen, making the entire house unusable.

  Business Response

  Date: 10/19/2023

  We initial went out the customer's home on 10/11/2023. Upon arrival the installer noticed that the carpet that was being taken up was severely soiled with f**** and other bio-materials. The installer took pictures and it was determined that we could not haul away that carpet because we use the vans to carry new carpet in and we cannot contaminate the vans. The installer stated that there was particle board down in some areas of the home and it swelled from moisture (urine). The smell was also very offensive and my installers had to keep walking out side. The installer also stated that the customer insisted that he help him haul furniture out to the dumpster. At some point the installer let us know that he could not move forward with the install. He let the site. My associate ******** spoke with the customer to give him insight on what was going on. The customer wanted it in writing so the following was sent to the customer:
  
  
  As we discussed on the phone the installer was not able to complete your install at this time due to the condition of your subfloor. The Subfloor upstairs and on the stairs is *************** When particle board gets wet it swells and causes humps and unlevel conditions. In order to complete your install you will need to hire a General contractor to replace your subfloors upstairs with new Plywood or OSB and make sure everything is level. We will also need the particle board on your steps to be replaced as well due to the glue that is used to install the cap a treads. The glue will cause the particle board to swell which is why we needs it changed to Plywood or osb as well. LVP flooring requires subfloors to be nearly perfectly level. We recommend using a 6ft level to determine the levelness. I spoke with the installer about downstairs and he said he is able to install downstairs with some moderate floor prep that he can do himself. If there are any strong odors coming from the subfloor downstairs we recommend putting kills down to seal out moisture and odor but this is up to you.  We can have him return tomorrow to complete downstairs. We have notified ********** and asked them to reach out to you with referral for General Contractor. If you did not want to change out stairs the only other option is carpet. We also have a few questions regarding your steps as the installer noted you have 22 Steps and 4 landings but we only have cap a treads and labor to install 15 steps and 4 landings. What are we doing on the bottom 7 steps that are open on left side? Once your subfloors are fixed please give us a call and we will get the installer scheduled for your completion. Please give us a call or reply to this email with any questions or concerns you may have.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased laminate flooring from ********** which contracted with Romanoff Renovations for install. Laminate flooring was installed in my family room, kitchen and hallways. A few days after they finished the install we began noticing several spots that are lifting. I called and asked if someone could come out and fix it since it was just installed. Nobody has called me back. *** called and talked to a rep on 4 separate occasions over 3 weeks requesting someone come out. The rep told me that have relayed the info to the local office. Still nobody has contacted me to fix my floors. The rep just tells me to keep calling back. This is terrible customer service. I feel as they collected my money and did not care about the quality of work. We spent our savings on replacing our old worn out floors. Now we are stuck with boards lifting up everywhere. The problem seems to be getting worse as more and more areas are lifting. I feel like this business is just ignoring me since they already got paid. Please help before my floors are ruined.

  Business Response

  Date: 05/22/2023

  Good Morning, **************,  I apologize that you've struggled to reach someone in the local office to address your concerns. I have contacted the Manager and the Regional Manager; you will receive a call today.  Should you have any further issues, please feel free to contact me directly: *****************, Romanoff ***************** *********************************************  Thank you.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Carpet through ********** in April of 2022 Romanoff renovations is the installer for them they showed up on site to install let the carpet loose in the hallway was messed up, got in contact with them to have them come out and fix it they sent out two of the representatives. We had an agreement on redoing the hallway closet, and re-stretching two bedrooms, staining a threshold and it took 2 months for them to find carpet and bring it out in the mean time I have had to take time off work and move all my stuff for them to come in to work in the house, when the installer showed up, they redid the hallway, but did not do the closet, now carpet cannot be found for that closet, and the threshold never got stand, it has been about nine months of dealing with ********** and Romanoff renovations, now the carpet is not available I propose that they pay me $1500 and I will go away. They will not do that. I really do not want to pursue legal action because of the time and effort it takes and they will not re-install new carpet in my house theyre very very difficult to work with they are not very professional and do not answer phones. I would like to have some thing resolved. I hope you can help me out. Thank you. Horrible company to deal with.

  Business Response

  Date: 01/26/2023

  Good ****************** I am so sorry to hear about your experience with Romanoff.  I am traveling today, but I will follow up with the local office to get you a satisfactory solution to the issues you mentioned.  I will call you once I speak with the Manager and have more information. Should you need anything in the meantime, I can be reached at *************************************

• Initial Complaint

  Date:12/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought flooring and molding, and Romanoff Renovations was supposed to install it. Originally scheduled for December 5 and 6th, 2022, an error in scheduling (confirmed by District Manager ****** in a subsequent call), caused only flooring persons to be scheduled. Another day, December 7, 2022, was scheduled for molding installation. The flooring workers were supposed to pull 64 ft of molding (which was the only molding in the house being worked on) and install the flooring boards. After watching the workers for about 6.5 hours, we left as there was one room left. During this time, they cut the flooring too short leaving large gaps and left molding on the wall. We realized this error on December 7, 2022, when that worker tried to double-layer molding on top of what was there to cover the gapping flooring holes. We called ******, the Salem Manager, the same day to correct this by ripping out the erroneously cut flooring and doing the job in the bid (remove/install molding and install flooring). She failed to assist and the matter was escalated to ******. She immediately purchased new flooring and molding, and had it delivered on December 8, 2022. ****** advised the same day as the delivery that the fix would occur on December 14, 2022, from 8 am to 11 am. We followed up multiple times to confirm up until the day of the re-installation. On December 14, 2022, we continued to follow up on when the installers would arrive. At 10:50 am, ****** called us and stated the workers were not coming and the fix had to be pushed to December 15, 2022. ****** agreed that we would be compensated at our professional rates for taking yet another day of our time to fix this error. I advised ****** of this but have had no direct contact from her. To clarify, we are only asking for repayment of three hours of our time, in addition to any further time spent waiting for installation or watching the worker do the installation to correct any immediate errors. And molding/floor complete.

  Business Response

  Date: 12/15/2022

  Thank you for your email. I apologize for the issues with your installation. I will follow up with the local office to ensure the agreed upon amount is reimbursed. The Manager will contact you with next steps.  Thanks.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* was hired through ********** for flooring services. Installation occurred Mar 2022 and the installer damaged my walls and installed flooring improperly. Romanoff sent another contractor out in Sep to repair but they installed a wood piece incorrectly. I would like my door frames repaired and wood flooring repaired.

  Business Response

  Date: 11/21/2022

  The floor was installed properly. The door jambs were cut too high by another company that did work in the home.  The complaint was denied by the insurance carrier.  No further action is being taken on this project.

  Customer Answer

  Date: 11/21/2022

  The flooring was not installed properly(does properly include wood pieces stick up out of the floor where children are present) refer to photo. Flooring shouldve been cut evenly across and if you refer to the photograph they werent. The door jams where chipped upon flooring removing from Romanoff and some not all were cut by a crew member to get the wood underneath.  If they dont want to take ownership for the wood pieces cut they should definitely take ownership for the ones chipped on each door jam this has been a process going on for almost a year and it seems the only way to resolve is bedding to look like through ligation.

  Business Response

  Date: 11/29/2022

  We did not damage any part of the customer's walls or install the ******************** incorrectly. We removed 3/4" hardwood and installed LVP.  This claim has been denied by the insurance carrier and no further action is required.

  Customer Answer

  Date: 11/29/2022

  This is not installing the flooring correctly please refer to photographs. Company has stated they would come repair the flooring but no longer responding to calls and when I ask to speak to ****** or ******** they are always on a call. Romanoff informed Home deport they were going to repair this part of my flooring but has not scheduled. 

  Business Response

  Date: 12/05/2022

  Thank you for the updated information; I will follow up with ****** at the local office and have her contact you with next steps.  Should you need to reach me directly, my email is *************************************