Complaints

This profile includes complaints for Havertys Furniture Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Havertys Furniture Company has 92 locations, listed below.

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• 

  Havertys Furniture Company

  780 Johnson Ferry Rd NE Ste 800 Atlanta, GA 30342-1434

  
• 

  Havertys' Furniture

  6650 N. Federal Hwy Boca Raton, FL 33487

• 

  Havertys Furniture Company

  3679 Roosevelt Blvd Birmingham, AL 35235-3193

• 

  Haverty's Furniture

  2000 Tamiami Trl Unit 225 Port Charlotte, FL 33948-2135

• 

  Haverty's Furniture

  1906 W Brandon Blvd Brandon, FL 33511-4814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leather is coming off, furniture is cracking. Seams are coming apart. Color of leather is coming off. Havertys has refused to work or honor anything to resolve the problem.

  

  Business Response

  Date: 06/25/2025

  We will reach out to customer for resolution. 

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchased a double recliner in 2023 which we had to replace and now 2024 4 months after needs a new motor. We did purchase guardian extra insurance for $500.00! and they are telling us which we have waited a month it will be 6 to 8 weeks or more with having to being shipped internationally. We got this and paid over $3000.00 dollars and he has a bad back! How is this acceptable Havertys! Have Called customer service and get the run around and now trying to reach corporate .**** ****

  

  Business Response

  Date: 07/01/2025

  We will reach out to the customer for resolution.

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23461809, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Mary Dyal

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Beautyrest Black mattress from Havertys in February 2023. When I purchased the mattress the salesperson informed me if the mattress developed a dip of a half inch, it would be covered under the 10 year warranty. By the Fall of 2024. A significant *** had developed in the mattress. I called to make a warranty claim and was informed it had to have at least 1.5 inches of sag to be covered under warranty. They sent someone to my house to measure the sag. I received a phone call a few hours later informing me the sag in the mattress was only 1.25 inches deep and I would not be covered. Very Puzzled at this I measured the dip myself and found it was 2 inches deep. I requested they come back out and measure again. I was informed I had to wait 90 days before they would come back out. I waited a few months and requested they come measure again. Someone came to my house last week, pulled out a string and a block of wood and measured the dip from side to side in the middle of the bed. They claimed it was only 1 inch deep. I asked they measure it from the top to the bottom of the bed and the dip measured over 2 inches deep. Spanning over the block of wood entirely. I received a call a few hours later being denied again and told they cant measure it this way. I dont know who sleeps across the middle of a bed to cause the dip in the manner in which it would cause a warranty claim. This is definitely a scam of a warranty. I paid $4,300.00 for this mattress and it didnt last 2 years. I should be covered under their warranty or provided with some sort of compensation for such a defective product. My hips are a full 2 inches lower than my head and feet when sleeping, thus causing back pain. If you fold a sheet of paper in half, the ends will have 5+ inches of dip between them, yet the middle will be flat. Meanwhile if you were sleeping in it, your knees would be around your head!

  

  Business Response

  Date: 05/21/2025

  We will reach out to the customer for resolution.

  Customer Answer

  Date: 05/23/2025

  Havertys called to inform they are working on a claim with the manufacturer and will try to have an answer to me by mid-week next week. The 7 day timeline for resolution may pass, can I get this extended?

  

  Business Response

  Date: 05/27/2025

  We will reach out to the customer for resolution. 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. However, Havertys made it abundantly clear they in no way were responsible for the exchange of my mattress. The manufacturer accepted the exchange. I was told 3 times Havertys has no say in helping their customers seek resolution with faulty products or warranty claims. 
  
  Sincerely,
  
  ****** Money

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Memphis table and chairs set with protection plan on November 11th 2024. My grand total was $5,554.27 and I paid $600 down and financed $4,954.27 for 18months. I've had nothing but issues with the chairs. Its May 8th 2025 and I still have not received my last chair. I purchased 6 chairs total. I was supposed to have my last chair delivered May 7th 2025. I got a call the day before the scheduled delivery on May 6th 2025 at 3:05pm saying my chair was damaged and couldn't be delivered. They would have to reorder my chair and couldn't give me an estimated date on when they could have my final chair. This has happened with multiple chairs! A couple chairs was delivered broken I had to send back. I've had so many issues with these chairs. At this rate I'll have this paid for before they get my chair fixed. This is supposed to be Amish made furniture. I don't see these issues happening with the supplier of the chairs. This is happening after the chairs are being sent to Haverty's Warehouse. I've called the store to try and resolve this and it has not been resolved. For the amount of money I'm spending on all of this I expected a way better experience than I've received with all this.

  

  Business Response

  Date: 05/09/2025

  We will reach out to the customer for resolution. 

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23303256
  
  I am rejecting this response because:

  Mr. Hope or Hopewell (can't remember his name) called me yesterday to say sorry and try to expedite my chair but has not resolved my issue or given me any further information. ****** already said my chair was marked highest priority on my last chair order that was supposed to be delivered this last time and wasn't delivered. ****** the store manager offered me a temporary chair that wouldn't match my set but they have let me go this long already with out a chair so I declined the offer. A few months back during another chair issue I had ****** offered me a $200 credit to my account once my chair got delivered but like I said my final chair has still not been delivered. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 05/12/2025

  We will respond to customer for resolution. 

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23303256
  
  I am rejecting this response because:

  No one has reached out to offer a resolution.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with my recent purchase of two recliners in December 2023. I am disappointed to report that both are exhibiting excessive wear, which I believe is beyond normal wear and tear, especially considering we have no children and only use them for a few hours each day. Although we chose not to purchase the extended warranty I was informed by a store representative that the damage is likely caused by oil from our heads, and even with the additional coverage, it most likely would not have been covered and that this issue is not uncommon based on this material. I don't understand if this issue isn't uncommon why they would continue to utilize it in their furnishings. I understand that furniture has a lifespan, but I expected a higher level of quality and durability from the products we purchased. I'm hopeful that Haverty's will provide a credit for the two recliners that we originally purchased so we can replace them with something other than the bonded leather.

  

  Business Response

  Date: 04/30/2025

  We will reach out to this customer for resolution. 

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Havertys sold me an extended Warranty Gold Complete Plus Plan-Guardsman on a $4000 leather sofa I purchased. Within a year, the seams came out of the arm rest. I notified the Guardsman company immediately, and although it clearly says on what is covered section#7: Seam Separation, they refuse to replace the armrest! I moved here and have spent over $15,000+ to furniture my new home here in *******, and cant use the Gold complete, nor will Havertys make the replacement of the arm rest on the sofa. The arm rest has been punctured by pets, and unless it is ripped they wont replace it; however, they are advertising this extended service for pet punctures and stains. But unless the fabric is ripped open, they wont cover small threads being ripped out!!

  

  Business Response

  Date: 04/18/2025

  We will reach out to this customer for resolution. 

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haverty's Order 1091-0207100 never arrived.

  

  Business Response

  Date: 04/15/2025

  We will reach out to this customer for resolution. 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our leather furniture from Havertys in ************, ******* on 3-24-23 along with a Guardsman Gold Warranty Plan at the cost of $649.99. I tried to file a claim with Guardsman on 1-25-25 by calling their toll free number to which they refused to take my claim and referred me to their website. I then went to the website and filed a claim on the left love seat recliner pillow due to the pillow not holding up and needing to be ***aired. No ***ly from my claim so called on February 13. Guardsman *** advised claim received but no estimate on when they would get to it. They are backed up. I called Havertys corporate to make them aware of the lack of customer service. I was advised they no longer use Guardsman as a warranty company and they are hearing from others that Guardsman is not handing claims in an acceptable manner. If Guardsman doesnt handle, Havertys will take care of of the ***air. He would check on the claim and get back with me. I received a call back from another Haverts *** a few days later saying basically nothing they could do to make Guardsmen put me to the front of the line. Which is not what I requested, just some sort of timeline for the ***air, There has been no communication from Guardsmen or Havertys since February 2025. The furniture still needs to be ***aired. **** ********

  

  Business Response

  Date: 04/14/2025

  We will reach out to the customer for resolution. 

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Haverty truck driver almost created a car crash and honked at me while they were in the wrong. I have dashcam footage of this incident in ******, **.

  

  Business Response

  Date: 02/27/2025

  We will reach out to the customer for resolution. 

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $5,349 on 05/21/21 on two couches. Two Destinations sofas and a Guardsman warranty. The whole experience has been a nightmare. The warranty company only covered some parts and not all that was required to make a repair and they wanted me to pay for it. So Havertys said they would come out and get it, fix it, and then bring it back to me. When they came and got it, the delivery drivers put my cushions on the ground. Its a cream colored couch. Im scared to know what it looks like now that theyve had it. Theyve had it for weeks and tried to deliver it yesterday. My time window was between 5:30 and 7:30 and they didnt show up until after 9pm. Who is going to let strangers in their house after 9pm? They never contacted me to let me know that they were going to be late. They just kept me waiting and came after my family and I were asleep. I have been trying to get my couch fixed for over a year. I understand some of it is Guardsmans fault, but Havertys chooses these companies to complete the warranties and I paid for the warranty. When the warranty company cant fulfill their duties, Havertys needs to make it right. This company is so unprofessional and not helpful at all. My first encounter was wonderful and they promised a lot and I fell for it. I have been with a messed up couch or no couch since May of 2024. Havertys overcharges for their furniture then wont help you when something is wrong. My couch was pilling after having it 6 months and they told me that thats just normal wear and tear umm it wouldnt be considering how much we paid for it. I have been nice for almost a year and I have had alot of ***** but Im so overwhelmed and aggravated at this point as I think anyone would be. I dont know what to upload so I uploaded some screen shots (that show since May of last year) and a picture of my cushions on the ground.

  

  Business Response

  Date: 02/12/2025

  We will contact the customer for resolution. 

  Customer Answer

  Date: 02/12/2025

  Am I supposed to wait until Im contacted? I havent been contacted yet from them.

  

  Business Response

  Date: 02/17/2025

  We reached out to the customer for resolution. 

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22930907
  
  I am rejecting this response because:
  I still havent received a response from Havertys about a refund. I would like the agreement in writing. For some reason this form isnt allowing me to put the videos and pictures of the couch. It was finally delivered, but now it has water damage from being delivered. It had plastic on it, but they kept dropping the cushions on the ground and shoving them back in there so now there are water spots/damage on my couch. I cant attach the photos/videos because theyre too big but Ill be more than happy to share them with anyone who wants to see them via email.
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 02/18/2025

  We have been in contact with the customer via email and phone for resolution. We have provided this customer a refund check initiated on 2/13. 

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22930907
  
  I am rejecting this response because:

  the only refund they have responded to is the warranty refund (which isnt actually from them, its money I paid to Guardsman for the warranty). I need a refund for the 9ft couch that I purchased. It was ruined during recent delivery. The refund for the warranty wont be even half of the price of a new couch.
  
  Sincerely,
  
  ***** ********