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Business Profile

Garbage Removal

A1 Valet Trash LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been residing at The Flats at ************ for 8 months. Valet trash service has been great, up until September. Whoever is responsible for picking up the trash, has not been doing so for weeks. I pay for this service through my apartments, which is now feeling like theft since Ive been taking my own trash out this month. I have attempted to contact this business twice, but to no avail, I have not received any response. Myself and other neighbors have been complaining about this issue for several weeks now. This is becoming a huge inconvenience.

  • Initial Complaint

    Date:11/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have lived in a apartment community for almost 3 years. I pay a $25 monthly fee that is included in my rental fees and this trash service was a service that I could not opt out of. My trash wasn't picked up the entire first year. I would make calls to ***************** and they would say they would call the company and put a tracker on their employee and pick my trash up. That never happened.! Now its going on year three and my trash has never been picked up consecutively. At one point they had children picking up trash and sad to say, that was the only time that my trash was picked up Sunday- Thursday. I have spoken to someone from the company and he assured me that my trash would be picked up each scheduled day. That lasted about two weeks. I have asked for a refund multiple times from ***************** and the A1 trash company. No one has gotten back to me with an answer. At this point I'm going to call the news station to have them come out and report a fraudulent business that's operating and scamming thousands of people out of their money.

A1 Valet Trash LLC is NOT a BBB Accredited Business.

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