We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Care Referral

Cotiviti LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care Referral.

Complaints

This profile includes complaints for Cotiviti LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cotiviti LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cotiviti representatives nationwide have been calling me for several years because they have the wrong number and think they are calling **************** center. At first I would tell them the mistake and provide the correct number, only for the same rep to call me again. If I didn't answer, they left messages with confidential patient information. I started blocking their numbers, only to get calls from different numbers. I changed my VM message to say I'm not **** AND PROVIDING THE CORRECT NUMBER TWICE IN SPANISH AND ENGLISH only to get messages for "USC". Haha, joke's on me I guess. This company does not care about accuracy or confidentiality.

    • Initial Complaint

      Date:12/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case where claim paid clean, more than a year later- in violation of the ******************* Act, Cotivity sets the entire case to patient deductible, sends overpayment request for entire balance of claim. Completely unacceptable. This case needs to be addressed. please get in touch by email.

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cotiviti has treated me completely unfairly and displays favoritism to anyone who is not relatable to them or a single mother of a child with a disability and will make disgusting remarks and threaten you with job loss. Prior to being hired I disclosed the information that I have a toddler on the autism spectrum and from time to time I will be attending to him. The attending will take no longer than 3-5 minutes. During training there are other parents with children in the background and they will attend to them with no issues. When it comes to my child to be attended to I get reported and accused of running a day care stating I have multiple kids in the background running around. I only have one child and this is simply not true. I was told I need to provide day care for my son within a day while I'm working or I will be fired. This choice was not offered to any other person during training. I was fired for attending to my autistic son needs. During training the video camera is required to be on the entire time which is very uncomfortable and used to spy on the trainees household. The disrespect is completely unnecessary and I was refused any other option other than provide a day care for my son even though this is a work from home job. My son was not crying, my son was not disrupting training, he simply went to me while I was working and wanted some food. 5 seconds away from the video camera to attend to my son is not an offense worth being fired over especially when you demonstrate that you are fully competent and able to perform job function.

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This collection agency will not stop. We have had our pt's parents involved and have been working with Cigna and United Healthcare numerous times. This collection agency does not have the correct information and will not stop. Cigna is the primary carrier, I have talked to **************** requested that this stop and contact Cigna for the information regarding who is the primary. It was determined in July of 2020 again in 2021 and again 2022 that Cigna is primary and UHC is the secondary. This harassment and confusion with Cotivity is inappropriate. Attached is the most recent documents rec'd, although we have rec'd stacks of attempts for this - These letters have been sent to our office approximately every 3 weeks since fall of 2020. The parents are very upset as we are also.

    Cotiviti LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.