Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pulte Group

  3350 Peachtree Rd NE STE 150 Atlanta, GA 30326-1424

• 

  PulteGroup Inc

  20145 W Jackson St Buckeye, AZ 85326-5091

• 

  PulteGroup Inc

  21246 N 260th Ln Buckeye, AZ 85396-2065

• 

  Del Webb Communities

  19726 N. Remington Drive Surprise, AZ 85374

• 

  PulteGroup Inc

  16767 N. Perimeter Drive Ste 100 Scottsdale, AZ 85260-1064

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have brought this several times to their attention (sales manager, construction manager, project manager) and it still has not been resolved. The countertop had and still have issues prior to closing, they sold me two different slabs, theres also a seam issue, it has a dirty seam and a bad seam. I was told that this is their standard, the Ctop is perfectly fine and that theres no issues with the Ctop and I had no choice but to accept this and gave me $3500. I was forced to take the credit because theyre were going to be some penalties to hold the closing process. I spoke with Vice President of Sales ****** ******* about this issue and has not been resolved. I would like the **** replace. This house has several other issues that has not been resolved I also have a burn ctop at the second bath..they tried to clean it but you still can see it. The house have several other issues but it will be too long to address but attached is the pending items list to be fixed. This house has poor craftsmanship all over. For the amount of money paid for this home is not worth the hassle. I also been in contact with **** the service manager whos been scheduling the service but the workers shows up with no materials to do the work, making me waste time from work. I would like for all of the issues to be addressed but maintainly the Ctop issues at bath and kitchen.

  Business Response

  Date: 05/27/2025

  Our team has spoken with homeowner on multiple occasions in regards to her kitchen countertop concerns. We reviewed the design guidelines addendum that references a seam that buyer signed at time of design appointment. We have explained that there was no promise noted during the build process of a jumbo slab being used to avoid this, along with variances in the natural state of the style selected that can have it vary from the samples provided in the design center at time of selection. Despite our discussion that the countertop met our standards, we agreed to offer a $3,500 credit to offset the frustrations for buyer. 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23373869
  
  I am rejecting this response because:

  its not giving me a solution to the problems I currently have with the home. 
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/27/2025

  Good Afternoon,
  Thank you for sharing your perspective on this matter. After careful consideration, we maintain that the countertop concern is closed, and no further action will be taken on our part.
  To our understanding, ****** ******* has been in touch with you regarding this issue. As previously noted, compensation was provided at the time of closing to allow you to address the matter with the top at your discretion.
  If you continue to find the explanation or resolution unsatisfactory or believe it falls outside of industry standards, please refer to Section 6.2 of the warranty guidelines (page 16 of the attached document). You may pursue mediation of your warranty request by submitting written notice to the ***************************************** (****). Their contact information is also available on page 16 for your reference.
  We remain confident in both our assessment and the resolution provided.
  Thank you for your understanding.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23373869
  
  I am rejecting this response because: They have not provided a solution to all of the issues with the Ctop. A tech is schedule to come on 6/3 to try to clean up the seam and stains on the Ctop. That doesnt mean that the issue with the Ctop has been resolved. Along with the rest of the other issues on the check list. I also explained that you guys did not gave me any other options but to accept that credit on closing day. You were holding the process. I never said I was happy with the **** or agreed that the Ctop was in good condition. I request that this case stays open until all of the issues has been resolved. Thanks 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The quality inspector of my home did not do their job. I was blackmailed into signing and closing on a house that was not complete and did not have everything I paid for by threats if charging me daily. Warranty claims have not been fulfilled over 1yr later. There are many things wrong with the house, poor build quality, broken things, and items that don't work. Pulte has not adequately fixed most of the issues and continue to make errors, mistakes, cause further damage to my home, and incapable of getting things done.

  Business Response

  Date: 05/29/2025

  We have made contact and had a great conversation with our customer.  We were able to establish very good lines of communication to insure this does not continue to happen.  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into our home in June 2023, we have submitted several warranty claims. One of the primary concerns is that we never received the final walkthrough of the property, which was promised as part of the new build warranty process. Despite sending multiple emails regarding this and other unresolved issuesincluding ongoing electrical problems present since move-inmany of these concerns remain unaddressed.

  Business Response

  Date: 05/29/2025

  Dear BBB-

   

  Thank you for alerting us to this customer concern. Our team has reached out to the customer directly to address any issues that are covered under their Home Protection Plan. 

  Respectfully,

  Arizona Division Customer Care

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Pulte home expecting quality and service. Instead, Ive spent over a year dealing with drainage issues and repeated contractor mistakes. Water pools along the fence line after heavy rainconfirmed by two independent inspections. Pulte insists it meets standards but sent zoomed-in photos (from a light rain) that ignore the actual problemand even included a photo of the wrong side of the house.Weve had multiple trades back 23 times for the same fixes, from a leaking disposal to mismatched ceiling paint. I didnt buy a new house to fight for basic workmanship.Buyer beware.

  Business Response

  Date: 05/23/2025

  Good afternoon,

  Our team has evaluated this drainage swale multiple times and not found standing water within 48 hours of rainfall/watering.  Our Customer Care Manager, ****** *****, has been attempting to schedule an appointment with Mr. ******* to evaluate in person without success.  Another manager, ******* ******* has reached out to Mr. ******* to attempt to schedule an in person meeting so this can be further evaluated.

  Respectfully,

  **** *****

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customers purchasing ********************************************* should be aware of the extremely poor customer service after closing has been finalized. I had a simple down spout drain issue that I was told would be fixed and still is not. The customer service *** told me it would be complete by 5/8/25. No one came out and I reached out and informed customer service. In the response there was no apology and I was told it would be put back on the schedule.

  Business Response

  Date: 05/27/2025

  To Whom it may concern, 

  Please let this serve as our office response to the concern about the downspout. After confirming with the community ************* Manager this item is believed to be resolved. 

  Should this not be resolved, please contact the Cleveland ************* Team at *********************************************************************.

   

  Sincerely:

  Pulte Homes of ****: Cleveland Division

   

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home in the **************** neighborhood in ***********, **. The home was not completed by construction manager ***** *****. On December 23, 2024, ***** threatended and bullied us into closing saying we would be fined $250 a day for not closing. Pulte was made aware of ******* unfinished work and antics through a negative survey sent to us by Pulte. *** **** and ****** ******* visited the home in late December 2024. They both agreed ***** dropped the ball and Pulte would come back and finish the work. Over the next four months, ******* was in charge of getting the work completed. Pulte can look up the work orders on their end for our address that ******* submitted. This will show them what was completed. In April 2025, I was told *** **** and ****** ******* have left the company. In April 2025, the trim ***** was installed on the home. The raw material was sitting in the garage the entire time. ***** never had it put on the home. This is four months after closing. A crew hired by Pulte came out to install the trim *****. Their ladder slipped, fell, and broke our ADT security camera and garage light. ****** ******* came to the home within the hour and saw the damage. He took photos and said he would get it fixed and Pulte would pay for it. We have not heard from Pulte or ****** since. Our emails to ****** have gone ignored. Also, we have a dent in our front door that was mentioned to both ****** and *** during our walk through in late December. It was also mentioned to ***** before closing. We were told this would be taken care of, but pulte would have to wait until it gets warmer. It hasn't been taken care of. I've called the Pulte neighborhood in ********** and spoke to someone named ***** to try to get help. I've spoken to ***** ***** at the ********************************** neighborhood to get help. I've exhausted all my options.

  Business Response

  Date: 05/28/2025

  Greetings,
  I apologize for the frustration you have experienced and appreciate you bringing this matter to our attention. Please be assured that our team is committed to reviewing your concern thoroughly and promptly.
  I will be reaching out to the leadership team of the Pulte, ************-********** Division regarding your concerns. They will evaluate the matter and ensure that the appropriate person follows up with you within two business days.
  Thank you for your patience and understanding.
  Best regards,

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our townhome community started the build process in 2018 and I believe completed sometime in 2020. We have 16 buildings and 82 units. There have been a number of quality issues that the *** has had to pay for on the exterior with regard to water leaks from the windows, and also resulting in homeowners having to pay for interior repair costs. There also have been dozens of units where a defective pipe has caused water leaks and damage inside the utility closet, mine included. I have saved the defective piece and the plumber who was out said he has replaced many of these, with the same problem. There are also 2 very expensive, additional problems: 1) Inadequate water in the retainage pond that was supposed to always have enough water to adequately water all our green space (lawns) and 2) a badly deteriorating rock wall that needs full on replacement (along with a firepit that has repairs that have to be made). Item 1) we had to pay $30,000 + to resolve by hooking up to the City of Chanhassen's water when the pond got to a low level and no longer could be relied on to water the lawns and item 2) the rock wall and firepit (parts of it) needs to be replaced at the cost of $40,000. It is unsettling that these type of repairs have to be made. Pulte should be responsible for the cost to hook into the city water because the retainage pond never was enough water to keep the sprinklers going, and the rock walls (there are 2 of them) that have to be replaced after 6 years of being constructed. From the beginning when Pulte turned over the property to be professionally managed, the pond never had enough water and for a couple of ******* we were able to call the city and fill the pond at the cost of $2,500 a time (had to do this 3 times each year). Then the city stopped providing this and we had to go down the route of the $30k spend to hook into the city and refill the pond when it reached a certain point.

  Business Response

  Date: 05/14/2025

  
  

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The builder has failed to make repairs and provide a home that is in a safe condition. The builder left construction debris in my air handler and that has caused microbial growth in my air handler. The builder has refused to remove the construction debris. The builder has provided a defective gutter and refused to replace it. The builder has failed to construct the home in a safe condition. The builder has provided a home with faulty construction of the subfloor upstairs. The builder has failed to provide a driveway that is constructed in good working order. The driveway is uneven with loose pavers.

  Business Response

  Date: 05/28/2025

  Thank you for bringing your concerns to our attention. I sincerely apologize for any frustration youve experienced.
  Please rest assured that the team is taking your concerns seriously and will work diligently to review the matter.
  I will be contacting the leadership team of the Pulte Southeast Florida Division immediately. They will evaluate your concerns and ensure that the appropriate person follows up with you within two business days.
  We appreciate your patience and the opportunity to address this.

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23326843
  
  I am rejecting this response because: there are several pending work orders and I have no idea when they will get done. The shower installer installed my shower incorrectly and as a result, the shower door is not aligned properly and water escapes. The installer told me this week that it is impossible to align the shower door (which is nonsense). He came and made the door worse. See picture.  This is poor workmanship. My dishwasher leaked and flooded in my kitchen. Contractors either dont show up or show up at all these different times that are not on the schedule. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/04/2025

  I have escalated your ongoing concerns to the Pulte, Southeast ****************************************** and am actively working to get a status update. You can expect that the local team will be following up with you asap. Thank you!
  

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23326843
  
  I am rejecting this response because: I keep emailing Pulte about the work orders that were never address or are unfinished and I have not received a response.  Pulte has failed to repair the defects in my home and my emails are being ignored by Pulte. Pulte has breached the warranty and also has provided very poor customer service. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new Pulte Home in 2022. Since then, we have had 4 significant electrical issues. The most recent one involves the 220-volt wiring to our microwave/oven. The wires are all burned out and fortunately we came close but did not have a fire. This also smoked our microwave/oven to an estimated cost of $500. We cannot continue very much longer without this appliance. Pulte says our 2 yr. warranty is up, but this type of poor electrical construction is hidden in the walls and junction boxes and has no obvious sign of being a big-time fire danger until you have a wire meltdown/fire. Please help.

  Business Response

  Date: 05/28/2025

  To Whom It May Concern: 
  We are writing to confirm receipt of the customers concern about the electric and appliance. Currently, we are confirming the appliance that was installed and the path forward for installation and correction of the concern.
  Based on the pictures, we believe this to be a potential installation issue vs. electrical issue. We will continue to work through the issue until resolution has been achieved. 
  Sincerely:
  Pulte Home of ****: ********* Division

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a Pulte home in August 2023. Since move-in, we have encountered multiple issues, including:Ongoing sewer system malfunction ********************** Deteriorating driveway These are not isolated problems but symptoms of poor initial construction and ineffective or incomplete repairs.From day one we experienced persistent sewer problems. Pulte performed a partial repair on the main trunk, the root issuea faulty pitch between two bathswas never corrected. We consulted five licensed plumbers to obtain a less destructive solution. All concluded a destructive repair was needed to resolve the frequent clogs and persistent sewer odors. We submitted a cost-effective repair plan.The driveway continues to crack and degrade post a re-pour. We proposed a structurally sound repair to avoid further deterioration and received no response.Regarding the foundation, a licensed foundation specialist recommended targeted reinforcement. Instead of addressing the underlying issue, Pulte completed a cosmetic drywall patch which does not solve the actual problem.Despite commitments from Pultes local team to complete further evaluations, we have received no follow-up for over a month. This lack of communication and inaction continues even after multiple written requests for updates.We have been patient, cooperative, and proactive, even performing many warranty repairs ourselves and sharing documentation with Pulte for training purposes. However, it is clear that the oversight and quality assurance processes at Pulte have failed, both in the build and in the warranty service process.The unresolved sewer issue is especially concerning, as the recurring odor and waste exposure present a serious health risk. I suffer from autoimmune disorders, and the prolonged stress and exposure to these defects are now affecting both my physical health and my familys wellbeing.

  Business Response

  Date: 05/20/2025

  Thank you for providing the information pertaining to Ms. ****** concerns.  Our local team has been in contact with the Lami family and have a scheduled meeting on 5/28 with plumbing trade partner to identify exactly where the issue is.  Once identified, proper schedule and corrections will be made.

  Thank you