Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pulte Group

  3350 Peachtree Rd NE STE 150 Atlanta, GA 30326-1424

• 

  PulteGroup Inc

  20145 W Jackson St Buckeye, AZ 85326-5091

• 

  PulteGroup Inc

  21246 N 260th Ln Buckeye, AZ 85396-2065

• 

  Del Webb Communities

  19726 N. Remington Drive Surprise, AZ 85374

• 

  PulteGroup Inc

  16767 N. Perimeter Drive Ste 100 Scottsdale, AZ 85260-1064

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background: We closed our house on 2022/02/02, and got the email about one-year build-to-last checkpoint on 2022/11/22. Conclusion: It took me forever to schedule a fixing appointment. Pulte has one-year build-to-last checkpoint service, it tool me three months (4 emails on 2023/01/31, 2023/02/02, 2023/02/20, and 2023/03/31) to schedule that. Each time the customer service team just forwarded my email to warranty manager, and manager had never replied. Finally, they scheduled the meeting on 2023/04/24, and promised they will fix all issues on my concern list in that meeting. However, only painters came on 2023/07/10 to fixed some minor paint issues. Manager has never contacted us to schedule any other fixing appointment for the rest of the problem. I contacted Pulte on 2023/09/11 and 2023/11/30, and same thing happened again. **************** team just forwarded our email to warranty manager, and hed never replied our email. Finally, customer service coordinator scheduled a fixing appointment on 2024/02/01, but no one showed up on that date. I contacted Pulte again on 2024/02/07, 2024/02/26, 2024/03/08, 2024/04/03, 2024/04/05, and 2024/05/03, and all they did just forward emails to warranty managers. The warranty manager did replied my email on 2024/04/05 and 2024/05/03. And in the email, he said:Unfortunately its one of several lists Im waiting on. Once I have them Ill be scheduling immediately. - on 2024/05/03 I believed that Pulte will contact me one day when they are available, but Ive never gotten any replies since then. My husband was diagnosed with Stage 4 lung cancer in Aug 2024, and I have a three years old son to take care of. I didnt have any time to contact them. After a year, I contact Pulte again on 2025/05/09 for updates, and they refused to fix all my issues since I didn't contact them since a year ago.More detailed information is in the attached PDF file.Thank you.

  Business Response

  Date: 05/13/2025

  Good afternoon,

  Please accept our apology for not previously fulfilling our commitment to provide you with your 1 year built to last service. While there may have been a breakdown in the process on both sides, Pulte owns the root cause of the delays. We further apologies that your most recent attempt to request this service was denied without proper research or authorization.

  As such, we are willing to perform a late 1 year built to last service for you and our senior customer care manager ** ***** will be contacting you to start the process. This will most likely be given to the community assigned customer care manager, ***** ******** with oversight by Mr. ****** Again, we apology and look forward to completing the service repairs in accordance with our warranty guidelines and performance standards

  Sincerely,

  **** ********

  Division Manager Customer Care

  Columbus Division. 

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your help!

  For Pulte Group, Mr. ********************** for prompt replies and help. I'm satisfied to your response and offer. Your customer care coordinator, ******, replied my email today. Will you communicate with her to transfer my case to Mr. ****** Or should I reply her email and mention that?

  Few things I would like to mention, and hope it helps to improve the system and no more customers have same experience. 

  1. I was really frustrated and upset for whole scheduling process. It took me 2.5 months (with 4 emails) to schedule a Build-to-Last appointment, and 13 months (with 8 emails) to schedule a fixing appointment (unsuccessfully). I really hope you and your team can have a better way to make the scheduling process more efficient and transparent.

  2. No one answer customer service call. I'm not the only one complain about it. One of my friend also had the same experience.

  Sincerely,
  
  Ting-** ****

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against:Pulte Corporation, *************************************** **************, and ***************************** ************** PO Box ****** of *********, *** 34749.These two companies control our ********* and as such have defrauded the homeowners of Sunset Preserve by continuing to take our monthly fees and not enforcing any of the Covenants, we signed allowing this neighborhood to fall into disarray. They refuse to take any action against homeowners and also target the protected senior class through adverse selection by fining only those that speak out against them. The two entities blatantly continue to purposely choose to not enforce the Covenants as witnessed and told to our one homeowner that is a designee for all homeowners, ***** ******. I ask that you look into this case and vigorously prosecute these two companies for fraud, misrepresentation, theft, negligence, and adverse selection of seniors.

  Business Response

  Date: 05/08/2025

  Our local team is working with the management company to ensure all community guidelines are enforced.  There are dozens of records showing the enforcement of the community guidelines throughout the entire community dating back to its inception.    

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My close of escrow was July 2023. April 18, 2025 my garage door completely broke. I am told garage doors should last between ***** yrs. When I called a garage repair company to come fix it, they told me the reason for the break was due to the garage being put together with wrong parts. The parts used were too small for my garage door size. In addition, one side of the top cable was shorter than the other. Instead of a simple repair, I had to pay for new parts totaling $1,100.00. I kept the old parts for investigation. Pulte never came to inspect my house after the 1 yr ***** The inspector had to cancel due to a death in their family but said he would reschedule...he did not. I assumed that the garage door was put together correctly so never knew it wasn't until it broke. Neither Pulte or ****** Garage Door (Pulte advised they're the garage door company) will reimburse me. Pulte says their warranty was for a year and that has passed. ****** said it's impossible for the door to be put together wrong and require $130 to come inspect. The issue is not a warranty issue. The issue is that the garage door was not put together correctly so it broke. Pulte was responsible for quality inspection at the time the house was built and should have made sure it was put together correctly. I am requesting reimbursement of the $1,100.00 paid to fix this issue.

  Business Response

  Date: 05/02/2025

  Dear BBB-

  We appreciate you making us aware of this customer contact. We do regret to inform you that the garage door is no longer covered by the warranty. The garage door is covered for 1 year from the close of escrow date (7/24/2023).  It is required to report construction defects within the warranty period.

  Pulte considers this matter closed. 

  
  We continue to encourage the customer to contact our **************** team in the future should they experience any warrantable concerns as outlined in the Pulte Home Warranty.
  
  Respectfully,

  Pulte Customer Care

  *********************************************

  ************

   

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into contract on my home in July, 2023 & at that time, I was told by my Realtor, *******, that the back hill (common area) would be landscaped exactly like my neighbor to the left of me and have beautiful pine trees and pine straw. I closed in Sept, 2023 & was assured the landscaping would be done. I continue to follow up numerous times. I was eventually told they would do nothing. Rain has caused erosion, so I contacted my local town property engineers to report this. The engineers contacted Pulte. Nothing happened. I noticed other properties on my cul-de-sac had trees planted on their unsightly (smaller) hills. I started to contact Pulte & was told they would do nothing. Yesterday, they planted a single row of trees with pine straw as I threatened this complaint. My back view remains unsigntly & is eroding with every rain storm. I can't let my grandchildren play out there due to the mud. I can not correct this myself, as it's not my property, it's "common" area. I've was baited & swapped, only to be ignored. I need help.

  Business Response

  Date: 04/30/2025

  Given this present concern, we have scheduled the installation of sod in the common area which should help the erosion.

  Customer Answer

  Date: 05/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the property closing for the house I purchased from Pulte an inspection of the property found spots on the sidewalk in front of the house.. In other words it was still Pulte property when the spots on the sidewalk were first discussed. It was a Pulte representative that said the spots on the sidewalk would be removed. This was agreed to before I closed on the property. Therefore it is Pultes responsibility to repair this problem as they agreed to do before I closed on this property. This has to do with Pulte honoring what they agreed to do at closing not anything to do with warranty. Pulte took ownership of this problem before I agreed to close on this property and I expect them to keep their word. It is now more than a year since I closed on this property. The spots issue was always on a problem list that I kept attached to my email correspondence. However, the spots on the sidewalk were discussed at closing and Pulte did agree to fix them before I purchased the property and I expect them to honor this agreement. I am now told by the home warranty agent ***** ********* that this is an *********************** problem. ***** ***** the *** representative, says they are not responsible for promises made by a Pulte representative. The sidewalk has been professionally cleaned 3 times and the spots remain. I want to have these spots removed or this section of sidewalk replaced.

  Business Response

  Date: 04/30/2025

  Upon in person review of Mr. ********* concern relative to the staining on the sidewalks, we validate and agree the affected areas of sidewalk require replacement.  We anticipate replacement will be complete by Friday, 5/16/2025.  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new buold home April 2023. Punch list during final walk through identified severe back yard wash outs that grew in excess of 2ft deep and 16in wide. In 5 locations.Pulte send sod farm staff to fix by adding dirt, compactong and recording.This was done during thunderstorm season (outside my rewuested repair window as i forcasted that issue) so immediately faced additional issues. Pulte said multiple times they are working on more permanent solution and can readdress in 2024 or 2025. They said they had multiple meetings as well including with structural engineers. I emailed twice in 2025 to schedule service to either repair or just compact more dirt outside of weather season and see if that allowed enough time for roots to grow and secure the slope. They responded saying they repaired this within the warranty period and wouod not be assisting further. I advised them the repair was unsuccessful and thus the ticket should not be closed.

  Business Response

  Date: 05/06/2025

  Hello,
  Thank you for bringing this to our attention, and I sincerely apologize for the frustration youve experienced.
  Please know that we take your concerns seriously. I am reaching out to the Northeast ***************************************** immediately. They will review the matter thoroughly, and the appropriate person will follow up with you as soon as possible.
  Thank you for your patience, and have a great day.
  Best regards,
  PulteGroup *************

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23245117
  
  I am rejecting this response because:

  While leadership dod reach out and investigate, they failed to adequately address the issue. It was so bad I was forced to make temporary repairs. They saw the current condition, which they deemed acceptable but failed to acknowledge that it was a temporary fix and I expect more repairs will be needed until they compact the dirt
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/08/2025

  
  After a thorough inspection of the erosion issue you reported, our team has determined that no further action is required from our side. The erosion appears to be related to regular homeowner maintenance.
  We recommend that you perform routine maintenance to manage and prevent erosion effectively. This may include measures such as planting vegetation or top dressing to ensure proper water drainage to minimize soil displacement. Additionally, it is important to fill in small divots as they appear to prevent further erosion and maintain the integrity of your landscape.
  Thank you for allowing our team to conduct the inspection and if you should need any recommendations, please feel free to contact our office.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23245117
  
  I am rejecting this response because: This is not a warranty issue but was identified as a punch list item prior to close. I have been doing significant maintenance to keep the issue manageable but do not have the resources to compact the dirt effectively.

   

  That was the initial mitigation strategy but due to wx, was delayed a week which allowed erosion so the final product still had wash outs.

   

  My request was to compact the dirt one additional time as now the grass has better rooted, and the landscape would look how it was supposed to look upon delivery.

   

  This request was rejected so the punch list item remains open and unresolved. 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in on 12/20/24 and we were told by Pulte Corp. construction manager that we had to sign a weather statement at the time since they could not give us an asphalt driveway, grade the lot and put sod down, or any sidewalks in front of the house or to the front porch until weather permits. Now they are constructing more homes that are unoccupied and putting in sidewalks and landscape in order to close and make more money while us poor suckers that closed in the winter are last on the list even though they got all the money at closing. Also we had to sign this weather statement in order for us to close. Otherwise they would charge us $300 a day if we did not close on date they provided to us. Also we asked to hold money back on escrow but we were ignored. Now we feel there is no leverage and we are stuck without any driveway, graded lot or sidewalks. There debris (nails, plastic, pieces of wood, etc) surrounding the house and very uneven hazardous dirt area. Hard to let pets out or elderly visitors walk up to our gravel driveway and front door. This is very disappointing to a new home owner that paid good money for a home.

  Business Response

  Date: 05/06/2025

  Hello,
  Thank you for bringing this to our attention, and I sincerely apologize for the frustration youve experienced.
  Please know that we take your concerns seriously. I am reaching out to the *********************************************** immediately. They will review the matter thoroughly, and the appropriate person will follow up with you as soon as possible.
  Thank you for your patience, and have a great day.
  Best regards,
  PulteGroup *************

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the repeated attempts to repair the roof leak in my home, which remains unresolved despite four repair attempts. Each repair has been inadequate, consisting of temporary fixes that fail to address the underlying issue. As a result, my walls and insulation continue to get wet, raising concerns about potential mold growth.I am requesting the following actions to be taken immediately:Professional Inspection and Diagnosis: A thorough inspection by a qualified professional to accurately diagnose the source of the leak.Proper Repair: Comprehensive repair of the roof leak using new, high-quality materials to ensure the issue is permanently resolved.Mold Analysis: An assessment to determine if mold is present due to the ongoing water damage.Restoration: Restoration of any damaged walls and insulation to their original ************ has come to my attention that the builder is attempting to charge back contractors who are unwilling to perform quality work or use new materials. This practice is unacceptable and further exacerbates the problem.I expect these issues to be addressed promptly and professionally, in accordance with the warranty provided. Failure to do so will leave me no choice but to pursue further action to protect my rights as a homeowner.Please contact me at your earliest convenience to confirm receipt of this letter and to schedule the necessary inspections and repairs.Thank you for your immediate attention to this matter.Sincerely,***** ********

  Business Response

  Date: 04/16/2025

  The Georgia Division is in communication with this homeowner.  The repairs have been ongoing and we are committed to completing our warrantable obligations.  We are committed to repairing the roof and conducting a professional diagnosis of the roof and the root cause of the leak.  We will be conducting a mold test to ensure there is no mold present in the affected areas.  After the testing, we will restore these areas to its original condition.  We have scheduled the mold inspection and mitigation service.  We will continue to work with our homeowner to schedule the remaining work with the homeowner's present and the trade partners will be accompanied by Pulte representatives.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The builder Pulte Homes buiit my housing community Lakeshore Homes which included my house. About 3 years into owning the new built house, the siding on the whole left side of the house started to melt. I called and had Pulte field officer come out and later Pulte Manager come out to look at my siding. They both said that the melted of my siding was due to low e- windows reflecting from the neighboring house, which are the windows that they installed on all the houses in the community. Pulte has refused to fix the siding and to provide a fix for the neighboring windows that are causing the melting. Builders have been aware of the low e-windows melting siding and especially when building homes very close together less than 12 feet apart. Siding contractors have said that Pulte should have used either Hardi-Plank siding or more robust higher quality vinyl siding to prevent melting with the low e-window. No new home buyer should expect to be replace siding within 3 years of purchase due to melting. Pulte has refused to help fix/replace the siding and help with window remediation A proper builder should correct this issue as the issue was due to the builder using subpar /incompatible material. They built homes with close to zero lot, where they installed low-e windows that have no where to reflect but to the side of the neighboring house and hen they installed cheap vinyl siding which melts when exposed to heat from the reflected window light.I am hoping that Pulte steps up and does the right thing to repair the melted vinyl siding and remediate the windows. No new home buyer should be expected to go through this, when it should have been the responsibility of the builder to ensure that they provide a quality build which include ensuring the siding doesn't melt within 3 years due to their building negligence. Pulte is aware of low e-windows melting siding per customer complaints since 2010 but continued to build homes without regard for this issue.

  Business Response

  Date: 04/18/2025

  Distortion of siding is caused by the style of windows required by building codes. We use a high-quality vinyl siding when building our homes and should be noted that such damage can happen to other similar materials that are not on homes such as lawn chairs, garden hoses, components on the exteriors of cars and so on. It is a concern for builders but unfortunately, the building industry as a whole is still working through a practical solution to the issue that still allows us to satisfy building code requirements. 

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint against Pulte Homes regarding a garage door defect that has persisted since shortly after I purchased my new home from them three years ago.Shortly after moving into the homewhich was newly constructedI began experiencing issues with the garage door. It made unusual noises during operation and frequently failed to close all the way, often reversing halfway down. I reported this problem to Pulte Homes multiple times while the home was still under warranty. However, each time I called, I was told that the problem could be resolved by applying oil to the wheels. No technician was ever sent to inspect the door despite my complaints.Over time, the problem worsened. A few days ago, I discovered that the issue is due to a broken hinge and bracketa mechanical failure that should have been covered under the original warranty if Pulte had properly investigated the issue when it was first reported.When I contacted Pulte Homes again to request repair, I was informed that the warranty has expired and that I would need to pay out of pocket. I find this response unacceptable given that the issue was clearly reported during the warranty period but never properly addressed.I am requesting that the BBB assist me in seeking a fair resolution from Pulte Homes. I believe they should take responsibility for this ongoing issue and cover the necessary repair costs, given the defect was reported in a timely manner and mishandled by their customer service.I have supporting documentation and a detailed timeline of events and am happy to provide it upon request.Thank you for your attention to this matter.Sincerely,********************************* ************************************************ ********** ************

  Business Response

  Date: 04/15/2025

  From: ***** ***** <*********************************************************************>
  Sent: Tuesday, April 15, 2025 11:10 AM
  To: ***** ***** <*********************************************************************>
  Subject: RE:
  
  
  
  On April 14, I contacted homeowner ***********, ***** regarding his concern with the garage door. The homes Close of Escrow was June 7, 2021, making it 3 years, 10 months, and 7 days since closingwell beyond the one-year warranty period.
  
  I scheduled an appointment to meet the homeowner on April 14 at 2:00 PM to assess the issue. Upon inspection, I found damage at one of the hinges. Additionally, the garage door opener appeared to either require a pressure sensor adjustment or had misaligned electric eyes. There was no visible indication that the garage door had been maintained, lubricated, or serviced since closing.
  
  I explained the findings to the homeowner and, as a courtesy, offered to Have a technician come out and make the best repair on the damaged hinge we could do to the damage we would not be able to replace the garage door panel due to homeowner damage, adjust the opener, and lubricate the tracks and wheels. The homeowner agreed to these terms and confirmed that he would dismiss the Better Business Bureau claim.
  
  I scheduled and completed the service at 7:00 AM on April 15. I also provided the homeowner with my business card and contact information, and assured him of our continued willingness to assist where possible.
  
  I followed up with the homeowner this morning April 15.  After our technicians completed the service. They observed the damage at the hinge screws Homeowner had made a repair to the hinge with some type of adhesive or glue at the screws, which did not hold , consistent with forceful impact or misuse, suggesting the issue was a result of homeowner-related damage.
  
  The technicians re-fastened the screws to the best of their ability. One s**** had been pulled out in a way that prevented it from securing properly, but they were able to stabilize it as much as possible given the condition of the material.
  
  We communicated to the homeowner that this repair represents the best possible outcome given the existing damage. He was understanding of the situation.
  
  Below is a documented timeline of all garage door-related concerns submitted by the homeowner:
  
               July 22, 2021: The homeowner submitted a list of multiple warranty concerns,one of which included a missing garage door rubber seal. A work order was created, and a garage door technician was dispatched to evaluate and address the issue.
               August 20, 2021: A replacement panel was ordered.
               August 30, 2021: The panel was installed, and the issue was resolved. No additional garage door concerns were submitted during the remainder of the homeowners one-year warranty period.
               November 20, 2023: The homeowner submitted a request stating that the garage door opener was intermittently not closing. A response was provided, informing the homeowner that the home was beyond its warranty period and advising them to contact a local garage door contractor for maintenance.
               April 7, 2025: The homeowner reported a broken wheel brace and damage to the garage door. We responded, once again advising the homeowner to contact a licensed garage door professional, as this concern was nearly three years outside of the one-year limited warranty and the damage reported was not covered.
  
  
  From: *** <***********************>
  Sent: Thursday, July 22, 2021 9:37 AM
  To: Socalservice <*****************************************************************>
  Subject: 203 Sawbuck
  
  External Sender
  To whom it may concern,
  
  The followings are the problems that it were when we moved in:
  
  1. Toilet and bathtub clogging the same time anytime we use the both. 
  2. Laundry cabinets are turn yellow
  3. Kitchen cabinets are peeled paint on corners 
  4. Garage floor has black spots all over it
  5. Frontyard wall and gate has cements spot. 
  6. Garage door has rubber missing 
  7. Kitchen fridge goe out of power once every 2 weeks

  
  Saman bakhtiarian 
  203 Sawbuck 

  
  Please let me know if any further information is needed.

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********