Business Profile

Home Builders

Pulte Group

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Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

560 total complaints in the last 3 years.
152 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- lied about upgrades to get us to sign contract.- 4/05/25 went to design center nothing he stated was available.- informed management kept our 15k deposit even though the design center could not meet with us for 3 weeks in meantime went into contingency then find out all the lies at the design center from sales center Will not refund our 15k even though we were promised items and manipulated into signing by making false promises
Business Response
Date: 04/19/2025
Pulte Homes will refund the deposit paid by the buyer.
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Breach of contract. On November 28th 2023, did a walk through with one of Pulte group representatives to go over the house and to point out issues that needed to be fixed. I pointed out a few, one being the **** not cooling or heating. The representative made note to have the **** come out and fix the problem. I notified Pulte via messages in January and Feb 2024 that no one has come to fix the problem. I also called and left voicemail. 2025 March. I called the hvac company because of the ** not heating or cooling. I was informed of a Freon leak due to manufacturer defect. And the charge to fix was 1300USD. Informed Pulte of the charge, they offered 375$ but would not take full responsibility because my warranty ended. All through the time we have lived at Pulte home. The electricity bill has been extremely high. Pulte did not fulfill their contract with me.
Business Response
Date: 04/09/2025
Homeowner called us to report her AC was not working at 2 years, 3 1/2 months. (Warranty coverage ends at 2 years) The **** was inspected by the company who installed the unit and found a faulty TXV valve. Although the unit is beyond warranty coverage for labor, the valve is still covered under the parts warranty.Despite no reports of any **** concerns since January, 2024, the homeowner believed the current failure was related to an **** imbalance she experienced over a year ago. Pulte requested a second opinion from a third party **** installer who agreed with the original company that the current failure does not appear to be related to the concern from over a year ago. Even though this failure happened beyond the warranty coverage period, Pulte offered $375 as a courtesy gesture to help with **** labor expenses, in addition to noting the ****** parts warranty is still in effect which will cover the expense of the part.
Customer Answer
Date: 04/10/2025

Complaint: 23175529

I am rejecting this response because:

Sincerely,

****** ********
Time frame: November 28th 2023 home inspection with *****
January 14 2024: reached in regards to AC not heating or cooling but blowing cool air when the heat is on no mention of inflow of air or imbalance.
February 12 2024: reached out to ***** regarding the hvac company not showing up.

Multiple phone calls with voice messages left for *****.
Two of the ********* service technicians agreed that the Freon leak is associated with our AC not cooling. We were solely relying on emergency fan.
All through 2023, 2024 and 2025. We have paid extremely high electricity bills ranging 600 to 900 dollars. All evidence pointing the Freon leak. Im asking a fair resolution. 375$ Pulte is offering does not come close to the cost of fixing the **** which is 1300$.
Pulte in their own account, acknowledged no Hvac ticket was put in.
My dispute is, was I within the warranty period when I requested the **** to be Fixed yes I was.
Was the **** fixed or a diagnostic done to determine if the current issue is related to the previous issue? That was not the case.
did I make multiple attempts to have Pulte fix my ****, yes I did.
Business Response
Date: 04/11/2025
The text messages that were provided by the customer in the last message perfectly tell the story and our position. It begins with a text message to ***** submitted as evidence that the request for service was sent during the warranty period, but ************ is a landline, not a cell phone, so it never would have received those messages. All of the messages with ************ are with a manager of the customer care team and the points he reiterates still represent our position. Namely, there are numerous ways to contact our team that would have been communicated to the customer throughout their home ownership journey. And, as stated, the current refrigerant leak that occurred after the warranty period expired has nothing to do with the air balance issue that the customer claims we never took action on during the warranty period. The $350 offer is truly out of goodwill in trying to help with the situation, even though there is nothing PulteGroup could have done differently to produce a different outcome.
Initial Complaint
Date:04/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a home built by Pulte in 2021. In the past year, we have had flooring issues that are now throughout the entire house. We came home this weekend to the flooring in our main hallway buckled all the way across. Prior to the floor buckling we contacted Pulte two weeks ago, due to other cracks, lifted tile and grout missing in our floors. We were only given the option for a virtual meeting with a Pulte representative who quickly shut down my husband and told him that the issue was through the tile company and tile installation company. I have reached out to several other people within the neighborhood and they have had their floors replaced and the issues solved by Pulte. One family, was even told by a Pulte representative that they were aware of a defective batch of tile. We were told similar but were not given an option for Pulte to handle the repairs. We were given information to contact a tile company and an installation company that Pulte contracted. The flooring installation company has many bad reviews, including ones that "do not recommend them to come out and fix repairs made by them. Their issues are worse than when they started." I would like for Pulte to take responsibility for their poor choices in contractors and I would like my flooring in my less than 5 year old home replaced and installed properly.
Business Response
Date: 04/11/2025
Good Morning,
Thank you for the opportunity to respond. At PulteGroup, we take warranty concerns very seriously and are committed to conducting a thorough investigation, taking into account all relevant factors and any special circumstances.
We have already reached out to the customer and have arranged to investigate the matter in person on Monday, April 14. Following this investigation, we will carefully review the findings and determine what offers, if any, are both fair and legitimate.
Thank you for your understanding, and please dont hesitate to contact us if you require any further information or assistance.
Initial Complaint
Date:04/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We believe defective tile was laid by a subcontractor in our house. We also believe that lax oversight of subcontractors here (something we have witnessed over and over with this house, and we would be glad to provide examples and discuss further with you if you like) allowed these subcontractors to also install the defective tiles improperly (we have over 65% of our tiles with hollow sounds when a golf ball is dropped upon them, something experts have told us is very bad).We also know that the floors were not properly cleaned prior to use moving in (Glue and caulking stains across broad areas of the floor) and that the contracted flooring cleaner was sent in by your warranty department and they chipped our tiles over 80+ times (review attachments for photos). We have discussed this with the warranty department and with Pulte personnel for some time with no explanation as to why this has occurred and as to a remedy that is fair. We went though the mediation process hoping to find Pulte realizing the harm this has caused us and hoping for a resolution that would be aimable. They continue to offer this Akime epoxy touch up repair (not permanent and not aesthetically a good solution). We had this process done to a wall tile in our bathroom (again, unsupervised subcontractors installed chipped tiles in our guest bathroom) and it looks like a five-year-old was given crayons to color on the tile. This solution would be akin to me handing you a bottle of touch up paint after I scratched your car 80 times and telling you it will be OK.
Business Response
Date: 04/09/2025
Due diligence was conducted throughout the process to ensure the existing tile in the residence is not defective. A third party inspection company was administered to examine the specifics and the outcome is that all tile was laid appropriately with no defects in the material. The builder also investigated the homeowner's claim of post-closing cleaners damaging the floors with cleaning equipment. There is nothing in the equipment that would cause harm to tiles as all components of the cleaning apparatus are solely manufactured to not cause topical damages. Inspection report from third-party vendor noted that chips throughout the residence are largely in high traffic areas which is common to occur due to wear and tear over time. Case in point, the homeowner brought ***** chips into question initially with now a different count of double the amount of chips throughout the residence. The builder initially offered an epoxy repair process as courtesy in the spirit of customer service to address the cosmetic concerns, which the homeowner is not choosing to pursue. As that was the only offer on behalf of Pulte homes, with refusal by the customer on multiple occasions, there will be no further action taken in regards to the homeowners concerns. This is the final decision on behalf of PulteGroup.
Customer Answer
Date: 04/09/2025

Complaint: 23161503

I am rejecting this response because:
The cleaning company caused the over 80 chips and scrapes in our tiles. This was brought to the builder's attention immediately. The "third party tile inspector" was hired by the tile manufacturer and did not inspect the tiles whatsoever, only found that over 65% of the tiles were hollow sounding which he indicated was not positive and possibly an install issue. The epoxy fix, which we had tested on bathroom tiles looks like a child drew on the tiles with a crayon, so who would want this with over 80+ chips/scrapes caused by the cleaner Pulte sent in. The indication that this is in "high traffic" areas is completely false and again, Pulte manipulating the script. Many are under rugs and carpets that were laid in over 30% of the flooring space and are still there. Pulte did felony level damage to our home and will not address the damage they caused. Lack of supervised subcontractors, failure to address the damage, this is indicitive of Pulte's handling of these issues.

Sincerely,

***** ********
Business Response
Date: 04/09/2025
The process was conducted to thoroughly assess the condition of the existing tile in the residence, ensuring it is free from defects. A third-party inspection company was engaged to review the details, and their findings confirm that all tiles were properly installed with no material defects. Additionally, the builder investigated the homeowners claim that post-closing cleaning equipment may have caused damage to the floors. The inspection determined that the cleaning equipment used is specifically designed to prevent any harm to the tiles.
The third-party inspection report indicated that the chips observed throughout the residence are primarily located in high-traffic areas, which is typical of normal wear and tear over time. Initially, the homeowner identified ***** chips, but the current count has increased to double that amount. In an effort to address the cosmetic concerns, the builder offered an epoxy repair process as a courtesy; however, the homeowner chose not to pursue this offer. Given that this was the only resolution provided by Pulte Homes and the homeowner has declined it on multiple occasions, no further action will be taken regarding these concerns. This is the final decision on behalf of PulteGroup.
Should you still feel that the proposed solutions are not acceptable or do not align with industry standards, I encourage you to refer to Section 7 of the warranty guidelines on page 17 of the attached warranty. You have the option to request mediation of your warranty claim by providing written notice to ***************************************** (****). Their contact information is provided on page 17 of the warranty for your convenience.
We remain confident in our decision regarding this matter. Thank you.
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seeking reimbursement from Pulte for multiple cleaning services that were necessary following warranty repairs in my residence. Initially, ***** ****, Division Manager customer care, indicated that he would reimburse for the cleanings. However, when I provided him with the different amounts, he requested additional details. After forwarding him each invoice, he replied that he had never agreed to reimburse for more than one carpet cleaning.
Business Response
Date: 04/17/2025
Greetings-
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.

I will be contacting the Pulte, Southeast FL division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.

For your convenience,please use the local Southeast ******* contact information below to address your home concerns.
*********************************************************************
**************

Have a good day.
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a newly built home from Pulte group. Few months into the home, i started noticing the hardwood floor popping out. I called to get an explanation and was told this is should not be happening and they will send a contractor to come fix. In our second year into the house, similar the problem is resurfacing. Now the entire flooring in the living room, the kitchen and the laundry room is come out.I have been in contact with Pulte so they can remedy the issue. To my surprise the lady in charge of the warranty issues in my community is completely refusing to do the work. She has sent contractors in my home 2 times to assess the issue, but never sent them to fix it. We've been calling her for the last 6 months in without responses. The flooring is so bad that my children are getting hurt from it.
Business Response
Date: 04/03/2025
Subject: Response to BBB Complaint Flooring Warranty Concern

Thank you for bringing this matter to our attention. We take customer concerns very seriously and appreciate the opportunity to respond to the complaint filed by the homeowner.

Background:

The customers home was purchased on July 27, 2022, and the 1-year warranty covering the flooring installation and materials was in effect until July 27, 2023. As outlined in our warranty agreement, the flooring warranty provides coverage for a period of one year from the date of closing. Therefore,the warranty for the flooring expired on July 27, 2023.

Customer Communication:

On June 20, 2024, the customer contacted ********************** ************* regarding concerns that the flooring in the living room and laundry room was "popping out." In our response to the customer (please see attached), we informed them that the warranty had expired, as the homes closing date occurred in July 2022.However, we still aimed to assist the customer by providing a referral to ***************** of *****, a reputable flooring company, and offered additional assistance by suggesting they contact any licensed flooring repair company of their choice.

Courtesy Inspection:

Following further outreach from the customer directly to the local ************* Manager, we arranged a courtesy inspection with ***************** in November 2024. This inspection found no defect or installation error with the flooring, and ***************** confirmed that the warranty had expired due to the age of the home. This finding was communicated to the customer verbally during the inspection.

Conclusion:

While we acknowledge the customers concern, we must emphasize that the 1-year flooring warranty expired on July 27, 2023, and as such, the issue is not covered under warranty. However, we have taken steps to assist the customer beyond our warranty obligations by arranging for a professional inspection at no cost to the homeowner.
At Pulte, we are committed to customer satisfaction, and we believe we have addressed the customers concerns in good faith, within the limits of the warranty agreement.
We respectfully stand by our position that the flooring issue raised by the customer is not covered under the warranty, and we have provided all reasonable assistance in this matter.
Thank you for your understanding and the opportunity to clarify the situation.

Sincerely,
**** *******
Director of Build Quality, PulteGroup Houston

Customer Answer
Date: 04/03/2025

Complaint: 23146431

I am rejecting this response because:
Flooring issues started well before the warranty expired. You should be able to see that in your record. When we initially contacted Pulte to fix address the flooring issues, a contractor was sent over to glue the areas that were popping out. Not even a year later, these same area along with almost all the flooring in the house have popped. If this is not a construction defect, how would you explain that newly built home to have flooring issues in just 2 years?

When I contacted Pulte last year in July 2024, Ms. *****, who is or was the warranty point of contact, came in my house to inspect the premise and confirmed to my wife and I that they will be sending someone to remedy the issue. She then disappeared after her own inspection. All attempts to reached her was unsuccessful until early 2025 when she finally re-appeared starting she was sick and/or out of office for a while and had lost all the notes that she took. As a result, she decided to send someone to come inspect the house again.
Three or four months later, after insistance from me, a contractor came to inspect and provided a report to the same *****. Do you care to share the findings that a communicated by the contractor? If this wasn't a construction defect, then why would ***** agree to send someone to remedy these issues?

Sincerely,

****** ******
Business Response
Date: 04/08/2025
While we understand the homeowners concerns, the 1-year flooring warranty expired on July 27, 2023. Despite this, we made efforts to support the homeowner beyond our warranty obligations by facilitating a professional inspection at no cost.
At Pulte, we remain committed to customer satisfaction and transparency. We believe we have responded appropriately and in good faith in this matter.
If you continue to feel that the solutions offered are not acceptable or do not align with industry standards, I would like to refer you to Section 7 of the warranty guidelines, located on page 17 of the attached warranty document.
As outlined, you have the option to request mediation of your warranty concern by submitting a written notice to ***************************************** (****). Their contact information is provided on page 17 for your convenience.
We remain confident in the decision made regarding this matter and believe it is consistent with the terms of your warranty and industry standards.
Thank you.
Customer Answer
Date: 04/09/2025

Complaint: 23146431

I am rejecting this response because: you have not responded to the questions I asked in my previous response. You said you've assisted us with a professional inspection at no cost. What was the conclusion of that inspection? Why can't you provide a copy of the last inspection that was also ordered by Ms. ****** You have not assisted us in any way, shape or form on this matter as your initial response was to decline my warranty claim even though the flooring issue started within the warranty period. I still expect you to repair my floor.

Sincerely,

****** ******
Business Response
Date: 04/10/2025
Subject: Response Regarding Flooring Warranty and Inspections
Good day,
Thank you once again for giving me the opportunity to respond.
Background:
The home was purchased on July *******, and the 1-year warranty covering the flooring installation and materials was effective until July 27, 2023. As per our warranty agreement, the flooring warranty provided coverage for one year from the date of closing, meaning that the warranty expired on July 27, 2023.
Inspections:
The customer had an independent third-party inspection of the home on June 9, 2023. This inspection did not raise any concerns regarding the flooring. This inspection was later incorporated into our Built to Last (1-year follow-up) inspection, which took place on June 30, 2023. With the work being completed on 8/9/23. Again, no mention of any concerns with the flooring was noted.
Additionally, the customer had a recall replacement for their bathtub on October 11, 2023. Once again, no mention of any flooring issues was made during this process.
On 6/20/24, the customer submitted a request regarding the flooring. This request was thoroughly reviewed, but due to the age of the home (1 year and 11 months), the warranty coverage had expired, and as such, the request was declined. Please see below for that request.
Modified on: 6/20/2024 12:20 PM
Note
Note modified by
*****, *********
Good Afternoon,

Thank you for contacting Pulte ************** We are sorry to hear of the concerns you are experiencing at your home. However, we must inform that the flooring is covered for the period of 1 year per the warranty agreement. The age of your home does exceed this coverage as the closing date of the home was 7/27/2022.We would still like to provide you with a reference to a flooring company in which you can contact that would be willing to assist you and answer any questions you may have or you may contact any licensed flooring repair company of your choosing to make any repairs if needed. Please see below their contact information:

***************** of *****: **************

Best ****************************************************** ******* **********************

From: *********************************************************************** <***********************************************************************>
Sent: Thursday, June 20, 2024 11:07 AM
To: (List) NCSL - ******* <****************************************************************>
Subject: Service Request
External Sender

The following service request has been submitted:
Email:*********************************
Name:****** ******
Address:**********************,
State:*****
Postal Code: 77493
Phone:**********
Service Community: ********
Service Item: Hardwood
Service Room: Living Room
Question,Request, or Comment:
Hardwood floor in the living room and laundry room keep popping out. I need someone to take a look at this.
Follow-Up:
On 6/26/24, the customer inquired about issues with the sheetrock in the ceiling. We took pictures during our visit and informed the customer that the sheetrock issue was not covered under warranty. During this visit, the customer once again raised concerns about the flooring. We verbally communicated that our position regarding the warranty coverage for the flooring remained unchanged.
Following further communication from the customer directly to the local ************* Manager, we arranged a courtesy inspection with ***************** in November 2024. This inspection found no defects or installation errors with the flooring, and ***************** confirmed that the warranty had expired due to the age of the home.This finding was communicated to the customer verbally during the inspection.
Conclusion:
We acknowledge that there were flooring issues during the warranty period, and these were appropriately addressed. However, please note that our warranty period does not extend beyond its original term due to previous issues being resolved during the warranty period. The warranty for the flooring expired on July 27, 2023, and we stand by our decision regarding the expired coverage.
We appreciate your understanding and are happy to assist with any further questions.
Customer Answer
Date: 04/17/2025

Complaint: 23146431

I am rejecting this response because: You have not provided the inspector's report.
Glad you're at least acknowledging that this issues arose during warranty period. However, the issues were poorly addressed which is why the same areas have popped again not even 1 year after the reparation. Also, you did not communicate to me either verbally or in writing that they was no defect found. When the inspector came to visit the house, he basically said that I will send his report back to warranty and they will contact us for repairs. You have not done that either nor communicated in anyway.
I do demand that you repair my floor.

Sincerely,

****** ******
Business Response
Date: 04/21/2025
Subject: Response to Flooring Warranty Concern
Good morning,
Thank you for the opportunity to respond to the flooring issue raised by the homeowner.
For context, PulteGroup and the homeowner entered into a contractual agreement at the time of purchase, which included specific terms regarding warranty coverage. As outlined in the agreement, flooring was covered under a one-year limited warranty from the date of closing, which occurred on July *******. Therefore, the warranty for flooring concluded on July 27, 2023.
The homeowner contacted the Pulte ************* Manager on June 20, ************** concerns that sections of the flooring were "popping out."At that time, we informed the homeowner that the warranty period had expired and reiterated the terms of the original agreement. Nevertheless, in an effort to assist, we offered a referral to ***************** of Texasa trusted and reputable flooring contractorand also encouraged the homeowner to consult with any licensed flooring repair professional of their choosing.
Despite these efforts, the homeowner remained dissatisfied and continued to escalate the matter. As a gesture of goodwill, PulteGroup arranged for a courtesy inspection to be conducted by ***************** of ***** in November 2024.This inspection was provided at no cost to the homeowner, and while no formal report was issued, the findings were communicated verbally during the inspection.
At PulteGroup, we remain committed to providing a high level of customer service and believe we have acted in good faith and within the terms of the warranty. Based on the expiration of the coverage and the efforts already made to assist, we respectfully maintain our position that the flooring concerns are outside the scope of warranty coverage.
We continue to recommend that the homeowner contact ***************** of ***** or another licensed flooring specialist for further evaluation and resolution of this issue.
Sincerely,
**** *******
Director of Build Quality
PulteGroup Houston
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased our home with Pulte in January 2024 with a 12 month warranty. Upon closing, we noted many issues, with the most significant being water intrusion coming from a wall electrical outlet in our living room. The builder attempted to cover this up and said it was paint dripping and took no further steps to investigate. Unfortunately, we found out that there was significant moisture intrusion caused by poor insulation and condensation forming in the outlet. After 4 appointments where we took around 12 hours off of work to accommodate, Pulte FINALLY listened to me and agreed that this was the issue. They cut a roughly 2x2 ft hole in our wall and left exposed electrical wires for a month before finally finishing the "repair" today 3/25. This was a huge safety risk that was completely ignored. The reason I have "repair" in quotations is that, after now 7 appointments, the only "repair" they completed was to send an ELECTRICIAN with a $3 can of expanding foam to spray it around the area. Insulation and moisture intrusion repair are NOT standard duties within the scope of an electrician.Unfortunately, this is just one issue. - We had a representative of Pulte come to our house unscheduled and with no communication. He jumped our fence and then unlocked it from the inside and let himself in. - A section of our gutters broke off, but we were told gutters are only covered under warranty if they are leaking. So if a section falls off, then technically its not leaking.- Our driveway has significant pitting and chalking due to being poured during rain, yet we are told its not going to be covered. - 2 repairs were never completed, despite scheduled appointments which has left me to complete them myself I estimate to have lost at least 24 hours of work time to accommodate Pulte. Lastly, as a simple request, I have asked multiple times for someone from Pulte with construction experience to review to ensure quality, but have continually been ignored.
Business Response
Date: 04/08/2025
The Pulte Central *********************** has met with the homeowner to ensure all pending repair items were addressed. Were pleased to report that everything has been resolved successfully.
Customer Answer
Date: 04/09/2025

Complaint: 23113250

I am rejecting this response as the items were NOT completed and I have not been given any opportunity to speak with Pulte leadership.

Sincerely,

****** ****
Business Response
Date: 05/14/2025
The local Pulte Central ************ had the homeowners driveway professionally evaluated by both the concrete supplier and the installation company. Following their assessment, it was determined that there are no defects or issues with the current driveway.

--

We appreciate the homeowners perspective; however, we maintain that this matter is closed.

If the explanation provided is still deemed unsatisfactory or outside of industry standards, we refer the homeowner to Section 6.2 of the warranty guidelines (page 16 of the attached warranty document). They may pursue mediation of their warranty request by submitting written notice to the ***************************************** (****). ***** contact information is also provided on page 16 for their reference.

We remain confident in our assessment and resolution of this matter. Thank you.

Customer Answer
Date: 05/14/2025

Complaint: 23113250

I am rejecting this response.
I have email trails which clearly state that Pulte leadership would be following up with me. That never occurred and now you are suggesting mediation.
I am shocked and disappointed that this is how Pulte would choose to operate.

Sincerely,

****** ****
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau (BBB) Team,I am filing a complaint against Pulte Group regarding defective carpet installation in my Brand new home. Within one to two weeks of moving in, the carpet across both floors began bubbling and making noises. An installed inspector confirmed the entire house is having issues , but Pulte later insisted on replacing only the carpet pad not carpet.During replacement, workers mishandled the carpet, causing visible damage (10-20%) and potential internal degradation. Despite photo evidence, Pulte representatives denied any damage and refused to replace the carpet.This ongoing issue has caused major inconvenience:We had to delay furniture deliveries because heavy items would make future repairs ************ family has been sleeping on the floor for weeks.Ive spent countless hours coordinating with Pulte and rescheduling deliveries.I continue to make mortgage payments on a home I cannot fully use.The stress of dealing with this issue has significantly impacted our daily lives.Resolution Requested 1.Full replacement of carpet and pad as initially recommended.2.Compensation for financial and emotional distress due to delays and inability to use my home.3.Escalation to Pultes senior leadership, including the CEO, to address these concerns ************** Consideration If Pulte fails to resolve this fairly, I will pursue legal action for breach of quality standards and customer neglect. I request ********************* assistance in holding Pulte accountable.I have photo evidence supporting my claims and can provide it upon request. I look forward to your swift ************* Regards,********* ********* ************************************************************************ Email: ***************************** Phone: ***************
Business Response
Date: 04/03/2025
Greetings-
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.

I will be contacting the ********** division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you asap.

For your convenience, please use the local Central TX team contact information below to address your home concerns.
************************************************************************
***************

Have a good day.
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new built home from Pulte homes and I am very disappointed on their building quality and the warranty representatives ****** and *****.I cannot recall the exact date but after I moved into my home in 2023 a service request was submitted to have an electric outlet repaired due to a bump on the wall located on the second floor outside the bathroom, they sent someone to fix it at that time. A few weeks ago I noticed the outlet is coming lose and I submitted a service request for it to get fixed, the response I received from ***** was a NO because Im past the warranty time frame. I purchased a house of over $350,000 and I cant believe that she refused to send someone to fix something that was not fixed the way it was supposed to the first time they came.Pulte gives a one year warranty from the date of closing, I had mine done in 7/2024 which doesnt make sense since my closing was in 8/16/23. After speaking with a neighbor who had their one year warranty inspection on 10/2024 mentioned Pulte is still doing repairs after being past their one year warranty which is making me think ***** is violating Pulte's warranty policies by addressing some homeowners service requests and denying others when it should be the same for everyone past the one year warranty period. I had requested a repaired for something they failed at the first visit. I feel discriminated and the emotional distress she has caused is not something Pulte should do to the homeowners who they tricked by offering quality homes. I am also complaining about a service request on 7/17/24 where I had squeaking padding issues on my carpet upstairs, the guy from just floors refused to do the repairs because God knows why. That repaired was never done and now the squeaking noise got worse.I am very disappointed on Pulte's malpractices and I would like to know why ***** is making exceptions with certain homeowners past the one year warranty and violating the warranty policies.
Business Response
Date: 04/03/2025
Greetings-
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.
I will be contacting the Central FL division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you asap.

For your convenience, please use the local Central ******* contact information below to address your home concerns.
**************************************************************************
*************

Have a good day.
Customer Answer
Date: 04/07/2025

Complaint: 23110059

I am rejecting this response because:
No one has contacted me to go over the issues. I have tried to contact ***** via email but she no longer replies to me.
I will be more than happy to provide the emails that were sent to her.

Sincerely,

****** *******
Business Response
Date: 04/08/2025
Thank you. We are dedicated to providing high levels of service for our customers. We look at each individual case to determine root cause, warranty timelines and history of claims. If the home warranty expires for certain areas, there may be no coverage. In this case the home is out of warranty and clearly a new issue different than the original electrical location. It has been determined, because of these facts, that the warranty issue is denied for lack of coverage.
We are more than happy to introduce any/all customers to the original vendor in an attempt to rectify the issue that has been denied for being outside the expired warranty coverage period. Thank you.
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Pulte Homes due to their denial of a valid warranty claim under their 5-year water intrusion warranty. My home, built by Pulte, has suffered water damage in the shower wall due to missing or improperly installed barrier stripping at the base of the shower frame, as confirmed by a third-party plumber who inspected and evaluated the issue.A Pulte customer care specialist visited my home, conducted an initial assessment, and arranged for a third-party plumbing company to inspect the issue. On March 13th, the plumber completed his assessment and determined that the water infiltration was caused by an improperly fitted seal strip at the bottom of the shower frame. This is a structural issue related to the original installation, not a maintenance issue such as caulking deterioration. The improperly installed seal strip allowed water to leak over time, leading to damage that should be covered under Pultes 5-year warranty for water intrusion.1. Warranty Coverage Terms According to Pultes National Warranty Book, Section 24.4 (Plumbing Leaks), the builder warrants repairs for water leaks in supply lines, drain lines, piping, faucets, bathtubs, or showers that cause damage to the home for five years. My case falls under this provision, yet Pulte has refused to honor their warranty.2. Attempts to Resolve the Issue I have contacted Pultes warranty representative multiple times, but they continue to deny coverage based on incorrect information regarding the cause of the damage.I have requested a reconsideration based on the plumbers findings, but my request has been dismissed.3. Desired Resolution - I request that Pulte Homes:Honor their 5-year warranty and cover the necessary repairs for the water damage caused by the improperly installed shower frame.- Provide a written explanation if they continue to deny coverage, citing the exact warranty provision that excludes this issue.
Business Response
Date: 03/27/2025
Greetings-
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.

I will be contacting the Pulte, Central FL division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you asap.

For your convenience, please use the local Central ******* contact information below to address your home concerns.
**************************************************************************
*************

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Pulte Group is NOT a BBB Accredited Business.