Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pulte Group

  3350 Peachtree Rd NE STE 150 Atlanta, GA 30326-1424

• 

  Centex Construction LLC

  109 Michael Ave Apt D Madison, AL 35758-8449

• 

  CTX Mortgage Company

  2301 N. 4th Street Flagstaff, AZ 86004

• 

  CTX Mortgage Company

  4645 N. 12th Street #100 Phoenix, AZ 85014-4006

• 

  PulteGroup Inc

  21246 N 260th Ln Buckeye, AZ 85396-2065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PulteGroup has not fixed a warranty issue with my home at **************************************************************. The resolution involves tearing up my master shower to fix a water leak and mold, re-tiling the shower after fixing the leak and re-installing the shower fixture and shower door. They were notified of the warranty issue in October 2022. The deadline to fix the issue and provide a working shower was December 22, 2022. Its a month later and I still do not have a working shower! Pulte has not fixed an issue that is under warranty and seems not to care.

  Business Response

  Date: 01/24/2023

  Hello,

  We have new shower doors on order and should be available for installation on the week of 1/30.  We are also ordering new plumbing fixtures to replace the pieces that have gone missing.  We will work diligently to complete this repair as fast as the market will allow us.  We do not intend these repairs to take longer than they need to.

  Customer Answer

  Date: 01/24/2023

  This response is the same type of response that weve received since mid-December.  Something is always on order or the plumber/installer/fabricator is not available.  Why did Pulte not purchase a shower head from a local store, thereby eliminating additional, undisclosed weeks of waiting?  What is the expected receipt date for the ordered parts?  What date is Pulte willing to commit to a resolution?  Were asking for hard dates and not more unspecific promises. 

  Business Response

  Date: 01/27/2023

  The shower glass for the shower was installed today, 1/27.  The remaining shower fixtures are on order and set to be installed on 1/31

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my 1 year built to last check point for my new town home, I identified 3 tiles on the floor in the small basement bathroom that cracked due to settling of the town house. I sent a letter to Pulte in September 2022 asking them to replace all of the tiles in the small bathroom, if the 3 replacement tiles werent going to match the rest of the tile in this small bathroom. Pulte could not find replacement tile that matched the tile in my small basement bathroom. As a result, this past November 2022 Pulte replaced the 3 cracked tiles with similar tiles, but not matching tiles. Now, we keep the 3 replacement tiles covered with a bath rug to hide the mismatched tile. It doesnt seem right to me that we have to accept mismatched tile in a brand new house because Pulte isnt standing behind its high quality new construction home. The right thing to do is to ensure that all of the tiles match.

  Business Response

  Date: 01/24/2023

  I have reached out to the homeowner by phone and email to review their concerns and provide feedback.  

  Customer Answer

  Date: 01/24/2023

  I spoke to a Division Manager of ************* for **********************.  I also sent him the before and after pictures of the tile that was replaced in my bathroom.  A follow up phone conversation is scheduled for tomorrow.  

  Business Response

  Date: 01/27/2023

  I have reached out to the homeowner to discuss his concerns and have reviewed our files to understand the complaint.  After review I have communicated to the homeowner the tile used for the repair would be considered an acceptable match to his existing tile.  However, as a courtesy I will plan to perform a nationwide search with our tile vendor to see if we can locate a supply of his existing tile's dye lot.  I will communicate back to the homeowner if the search is successful, and we will replace the tiles if a better match is found.  However, if the search is unsuccessful no further action would be taken on this matter.

   

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to purchase a home from Pulte. In the middle of the contract, they sent me a notice that say that my loan documents weren't received and if I continued my deposit would be non-refundable. I made them aware that I didn't agree with my deposit being nonrefundable and I had turned in the documents. I went to visit the property because I had not seen it and realized a swap was behind the house when I was told that I would be on the opposite side of the street. I wouldn't be able to get a fence that would ensure the safety of my family I could only get a 4 ft iron fence which to me is easily climbable for children. I requested a lot change. I was told that it was an easy thing to do by Pulte Mortgage as it was the same community and my realtor confirmed with the salesperson. I finished turning in my loan paperwork and was approved. The loan officer asked me to contact sales so that they can move the loan to the new lot and have them move the ******* money. He stated that they called and he told them that I was approved for the new house. Sales never did the paperwork for the lot change instead said I defaulted on my loan and take my deposit. I am a Veteran and using VA loan funding. The Pulte salesperson told my realtor I would have to pay 3% of the house as ******* money for the lot when I was able to secure the first house with $5000 and no other veteran was required to pay this amount as it is a finance charge Pulte mortgage stated can go into the loan. I contact the assigned attorney ****** and College that we both were assigned to as a part of their incentive program. You have to use their mortgage company, attorney, insurance, appraisal, etc. to receive closing cost money. ******************************* told me that she doesn't represent me. This has been a nightmare and as a veteran, I am disappointed in the customer service I experienced from ********************** sales staff and attorney.

  Business Response

  Date: 01/20/2023

  Please provide the city/state that you were interested in building so I can get this over to the correct Pulte team. Thank you!

  Customer Answer

  Date: 01/20/2023

  Property: ********* ******** **

  Business Response

  Date: 02/09/2023

  GSM has called and emailed this Buyer many times before and after this complaint to discuss but hasn't received a response.  Left another message and sent an email on 1/24 with no return call to date. Please close this case as answered. Thank you!

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18826178
  
  I am rejecting this response because: I have not been contacted. *** has not stated how this matter was resolved. Nor have my complaints been addressed.
  
  My complaint is about the *** handling of this matter. 

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/13/2023

  Tell us why here...February 13, 2023
  
  *********************************
  Customer Experience Specialist
  ********************** of *******
  
  RE: Case ID: ********
  
  Dear ******************,
  
  We are in receipt of the above captioned case regarding Home Purchase Agreement obligations for this home located in our ******************** Market area.
  
  This complaint stems from a contract dispute involving Ms. *********** purchase of a home in our ********* neighborhood in ********.  ************************ entered into a contract to purchase a home in September of 2022.  The home was scheduled to close in December of 2022.  Two weeks prior to closing *********************** requested to cancel her existing contract and contract for the purchase of a different home.  Under the clauses of the original contract, this request was denied. 
  
  ************************ became in default of the purchase agreement when she failed to close on the originally contracted home in December of 2022.  ************************ was non-responsive to attempts by our General Sales Manager, ******************************  Per the home purchase agreement, her contract was terminated and the deposit was retained.
  
  ********************* contacted ************************ multiple times by telephone and email asking for a return call. ************************ has not responded to any of the requests for contact.  Additionally, ************************ contacted our closing attorney, who gave ************************ contact information for *********************. To date ************************ has yet to make contact. 
  
  Pulte Home Company, LLC maintains an excellent reputation for building quality homes and providing excellent service before, during and after closing in the ******************** Market area.  Pulte Home Company, LLC has provided multiple avenues for discussion of this contract dispute with ************************, whom has not responded to any attempts to discuss.
  
  Sincerely,
  ****************************
  Division Claims Manager Coastal Carolinas Division
  ****************************************************
  ************

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 18826178
  
  I am rejecting this response because the business agreed to a lot change and then refused to make the change then terminated the contract and kept my deposit dispute me letting them know that I was not on agreement with it being non refundable after receiving the financing deficiency notice. My realtor spoke with these individuals on numerous occasions and no documents were sent so the lot could be changed. Instead Pulte used unfair tactics because Im a veteran. I have proved documentation of this business misleading sales practices towards veterans.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/22/2023

  The Pulte Division VP of Sales has been attempting to connect with this buyer for over a week. There have been numerous calls made, and multiple emails sent already. We will continue to reach out to try to connect with the customer to resolve these concerns. 

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home in September 2021. It has be an exhausting experience with so many problems due to Pulte. Before closing Pulte installed 2 damaged impact sliding glass doors. It was part of our list that they were to repair at closing and again listed at our 1 year anniversary to be replaced. They replaced one of the doors just recently. It is now January 2023 and the other door still has not been replaced. We have emailed and called at least 50 times. They have given us every excuse in the world. The subcontractor Pulte used called Monogram Doors no longer works for Pulte so they will not return our phone calls. Pulte has no answers for us when the door will be replaced. Supposedly, the door has been ordered and they have the door but don't want to pay someone else to install it. They have closed on at least 30 other homes in our neighborhood since I closed and all have the same doors.

  Business Response

  Date: 01/25/2023

  I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.
  
  I will be contacting the Southeast ******* division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.
  
  For your convenience, please use the local Southeast ******* team contact information below to address your home concerns.
  *******************************************
  **************

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18831153
  
  I am rejecting this response because:  NO ONE HAS CONTACTED US AS EXPECTED.  SEE DOOR DAMAGE PHOTOS ATTACHED.  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/09/2023

  I have forwarded this communication to the Southeast ** team for any follow up that is necessary. They will be the best avenue to work with, as they are working with the details of your concern.

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18831153
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/10/2023

  Please provide the details of your rejection. Thank you!

  Customer Answer

  Date: 02/12/2023

   
  Complaint: 18831153
  
  I am rejecting this response because:  Pulte contacted me and still say it will be fixed.  They have told me that for 1 1/2 years.   I have no appointment scheduled.  I will reject claim until they complete the work.  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed the contract for Park at ********** with Pulte Group on June 26th 2022 when we were reassured by ********************* that we would be given our ******* money back if we are not qualified for Pulte mortgage within the next 30 days of signing contract.We were really excited about closing our house with Pulte but the loan was denied by the preferred lender (Pulte Mortgage) after the 30 day period from signing. We signed the contract and submitted our loan application within 3 days of signing the contract. The conditional approval from Pulte mortgage was to provide lease agreement of our current primary residence. We did not agree to renting our current primary residence before closing orally/written during the 30 Day Financing Contingency period. We have email proof stating that we never agreed to rent the current exit house within the 30 day contingency period.We got denials from Pulte mortgage after the 30 day contingency period (attached is the loan denial letter from Pulte Mortagage loan and underwriting), stating that we will need to rent the current residence. We got denials from all other outside lenders as well so we were unable to buy the house.We want to file a court case and approach a lawyer as we have all the required documents but wanted to talk in good terms before lodging a case against Pulte. We kindly request Pulte to give back our ******* money ($45K) and have a good faith with the buyer/investor community throughout the buying process.

  Business Response

  Date: 02/06/2023

  We have cancelled this sales agreement per the buyers request and in accordance with our sales agreement, we have retained the deposits.  This is our final decision on this matter and we will not be reconsidering.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $6,000 ******* money on 11/18/2022 for a "ready to move in" home. On 1/13/2023, my friend who is local to the area, met with ********************* (building supervisor) at Pulte Homes to do a walk-through. What she found was that the foundation was significantly cracked (finger size gaps), the framing was rotted and peeling away, black and green mold visible in several areas, and termite damage. The angles of the framing do not meet TREC guidelines, yet she was told by ***** it is compliant. The wrong size nails were used in areas and were not flush and she was advised that would not be corrected either or perhaps be bent to make them flush. When questioned about the mold (black and green) she was told that was normal. When asked about the gaping cracks, broken pieces and large drill marks in the foundation, she was told that was normal too. On 1/14/2023 I called ******************************** (sales) and he said they havent had an inspection of the house yet, but they do use 3rd party inspectors. I asked for the county inspector contact information who came out and approved the foundation, frame, electrical, and plumbing and he said they havent had the frame inspected yet. He refused to give me any details of who has inspected the house this far in the building process nor would he answer questions regarding any country inspections done thus far. He instead talked with his manager (no name given) and they said they would pay for me to have my own 3rd party inspector come out and review the property and they will fix any issues found. I told them I dont want anything fixed/patched/treated, its uninhabitable and they need to start new or refund my ******* money. I told him Im not buying a home with a severely cracked foundation, rotting frame, and black mold which is likely in the pipes by now. He said neither I nor my friends are allowed to contact him going forward, his manager will advise me of next steps if we decide to seek legal advice.

  Business Response

  Date: 01/19/2023

  We have contacted **************** to discuss her concerns with the home. Our Construction Manager and Area Construction Manager have inspected the concerns with the foundation and discolored framing, and they did not see anything that was alarming about the construction of the home.  We offered to pay for a 3rd party inspector of her choosing to come out to the home to review our construction standards as we are confident in the quality of home being built.  We have also contacted a structural engineer, Strand Engineers, and asked them to visit the home to inspect the foundation and offered to pass that report on to ***************** In addition, we offered to terminate the purchase agreement and refund the ******* money deposit. **************** chose to terminate the purchase agreement and receive her ******* money deposit back.  We are currently processing the Termination agreement and will mail the ******* money back as quickly as possible. 

  Customer Answer

  Date: 01/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. However, they have made false statements in their response. They refused to provide me the names and contact information of any professional inspector who reviewed the property, rather they claim it has been inspected. I refused a third-party inspector of my choosing UNTIL they gave me details of who had already inspected, and they refused.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our new home with Pulte September, 2022. Since moving in, we have had MULTIPLE issues with the workmanship, craftsmanship, and safety of our home. Some concerns include, but are not limited to, our breaker box exploding shortly after moving, the internal construction never being completed, and the quality of the work being unacceptable and disastrous. Since closing, we have had workers here every week fixing items that should have been addressed prior to closing. In fact, many of the flaws inside our home had been brought to the attention of our construction manager via e-mail months prior to closing, as I had noticed many of the defects myself. Additionally, many of the contracted workers have been inappropriate, rude, and unsanitary. This includes a 6-hour interaction I spent with a painter, independently as a young female, while this man discussed his difficulties with erectile dysfunction and being inappropriately touched by a female nurse at his doctors office recently and enjoying the encounter. As a season ticket holder with our local hockey team, the Columbus Blue Jackets, I have missed several games this season in order to have different workers in my home to make corrections to our home. Furthermore, I had to turn down an exceedingly great employment opportunity with a new hospital because I cannot work 5-days per week (I currently work 4 days per week) while there is still a long list of items needing attention in my home. I HAVE to be here when workers are in my home which means I HAVE to keep a 4-day per week work schedule. Moving forward, to avoid taking this conversation to court with my lawyer, I want Pulte to finish all of the repairs in my house within the next 60 days and I would like compensated for the emotional distress we have had to endure these last 4 months and counting. The implied warranty of our home is far below the standard that we reasonably expected as buyers.

  Business Response

  Date: 01/17/2023

  Hello,

  We apologize that you are having issues with your new home. We are dedicated to making it right and will have our local ******** warranty team reach out directly to you. They will work with you on a plan to resolve the outstanding repairs. I do apologize for any inconveniences this has caused you and want you to know we are committed to getting these items repaired.

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18728072
  
  I am rejecting this response because:

   

  I do not find this response sincere given the hardships we have already endured with Pulte. This complaint will not be closed until we are treated respectfully, which includes immediate action to rectify the poor craftsmanship and workmanship of our new build home. The public needs to be fully aware of the bad business Pulte is bringing to ************. Its unfortunate we have to be the ones to alert them. Again, I am rejection the response from the business because we have not heard from a warranty department with Pulte nor have we received any communication from Pulte directly about our situation. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/20/2023

  Good morning, ********,

  This is ************************* from the Pulte ********, ** division, we spoke on the phone on Friday 1/13/23 and have had email correspondence earlier this week. I wanted to follow up as all home build and repair concerns are handled locally at the division level. Your customer care manager, *************** and I will be involved in seeing the repairs to final completion. 

  AJ and I met yesterday and completed an action plan to complete the list of repairs you sent to me on Monday 1/16/23. You should have received a spreadsheet from AJ that details the repairs we are going to complete and the timeline of completion. Our goal is to be finished by 2/27/23 based on dates you provided with availability.

  Our home office is very much concerned about making sure your home is complete and they are as committed to resolving these outstanding issues as much as we are locally. You have both commitments from our local division and our home office in ******* that these items will be resolved within 60 days. Our home office can see all the local metrics and track any customer concerns and will be sure to hold my team and myself accountable to follow through. 

  Thank you,

  *************************

  Division Manager of Customer Care

  ********, ** **********************

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  ***** and ** have both reached out to me in regards to moving forward with the necessary repairs of the home. I am hopeful with their response and mutual concerns that we can find resolution to this matter ASAP. I appreciate their assistance and hope this is the final steps of ending our frustrations with Pulte. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed building plans so that I could get an estimate for some construction work we're considering for our home. Contacted Pulte customer support, was routed to *************************. She stated they won't provide building plans but advised to go through the city to obtain them. Her email on December 8th, 2021 stated "Regarding the prints of your home, you call the city for them.".We contacted the city, they advised us "The plans are copyrighted by Pulte Builders. You will need to get written authorization from Pulte in order to get copies of the plans. If you are able to get authorization from Pulte, please email it to me, and I will email the plans to you.". I forwarded the email request that the city sent me directly to ***** and have followed up numerous times on phone and email without a response. It has been over a month since this communication with ***** has commenced I am at a loss on how to proceed.

  Business Response

  Date: 01/25/2023

  I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.
  
  I will be contacting the Michigan division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.
  
  For your convenience, please use the local ******** team contact information below to address your home concerns.
  ******************************************
  **************

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Pulse Home in Festival Foothills of *******, **.The contractor's rep, named *********, began making repairs in 2022, but never finished the one year guarantee repairs to the home.Evidently, he quit or was fired.Still have unresolved items to be repaired.

  Business Response

  Date: 01/18/2023

  Dear BBB,
  Thank you for forwarding the recent correspondence from the ****** residence.  We are aware of the items of concern in the home and have been in communication regarding them. Pulte has reached out to the customer to discuss their warrantable items and are working to view them and assess coverage.  
  
  We appreciate you making us aware of this customer contact. 

  Sincerely,
  
  ***************************
  Division Director of Customer Care
  *********************************************

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18718665
  
  I am rejecting this response because:
  I have text messages from 2021 from then **** and in 2022, then ********* sending floor tiles and 6 times sending electricians 
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/25/2023

  Dear BBB-

  Thank you for making us aware of this response.  Our service representative met at the home on 1/20/2023 at 3pm to address all items reported.  It was determined and advised that Pulte will work to schedule the appropriate vendors to investigate further the inoperable couch light.  Additionally, the customer was to send any further notes or communication regarding the master bedroom closet door. We will review and address that matter upon receipt of the information. All other items were not covered under the warranty and will not be scheduled for repair. An offer was made to provide a replacement tile for their chipped tile for the customers to install at their discretion,  as this claim is not covered by their protection plan.

  Thank you,

  ***************************
  Division Director of Customer Care
  *********************************************

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18718665
  
  I am rejecting this response because:  I have sent the text from July 2021 and updated my email to them.  The work has not been completed or given a date to accomplish.  Individuals from Pulte were kind, but until work is complete to include hole in wall, I will with hold closing
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tax bill ************* - unsecured 2020 sent to pulte and they have not paid .It was sent to them and the clowns refuse to pay the tax bill they owe, possibly having a tax lien on my property filed.I did not close on my property till sept ***** , have paid all my tax bills i am responsible for but the tax bill sent to pulte for 2020 of which they are responsible for now has a penalty on it and riverside county said it was sent to pulte and if they do not pay i may have tax lien filed on my property address.

  Business Response

  Date: 01/20/2023

  Per Finance payment for this unsecured bill was submitted on 1/13. It may have not been processed by the County yet, but it should be resolved any day now. This should be resolved ASAP. 

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18715299
  
  I am rejecting this response because: the payment still has not posted to tax account and shows not paid as of 1/23/23. I will be checking daily and as soon as payment posts i will close out complaint. The pulte rep says he believes it was paid on 1/13/23- i suggest he check with his office to make sure payment has posted- it does not take 10 days to post a payment. I  suggest pulte just pay the tax bill .

  thank you
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/23/2023

  ********************,

  Thank you for your response, as mentioned in my message sent via email this morning, I want to assure you that your request is being escalated.The check for payment is in process from our home office and is scheduled to be mailed to the County. Once received they will post the payment to your address.It is likely to show paid at the beginning of February. Lets stay in contact to ensure that this is resolved.
  
  Thank you for your understanding and patience,
  *************************

   

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18715299
  
  I am rejecting this response because:

  again, when payment posts ,i will accept response .

  typical pulte customer service, last week it was forwarded and should post anyday, now not even sent out! Lol

  again ,i am check tax site everyday and when payment posts , i will close complaint . Not before 

  and thank goodness for the bbb, otherwise pulte would do nothing- just blow me off!
  
  Sincerely,
  
  ***************************