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Business Profile

Home Schooling Materials

Pearson Education, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Schooling Materials.

Complaints

This profile includes complaints for Pearson Education, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pearson Education, Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/28/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an erroneous charge on my credit card from AWL*PEARSON EDUCATION on Sept 26 for USD$157.49. I am certain that I have not purchased anything from Pearson since 2015. I would like this charge reversed.

      Business Response

      Date: 10/03/2024

      Hello,  We are sorry you fraudulent charges from Pearson Education.   We have issued a full refund on credit number 4115606  in the amount of ****** USD.  We have also notified our fraud team of this incident do that it will not happen again.   Please let us know if you have any questions.  Thank you.

    • Initial Complaint

      Date:09/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged on my debit card from AWL Pearson Education 09/17 Purchase ********** NJ for *****. I have never made this transaction.

      Business Response

      Date: 09/24/2024

      Hello  Thank you for bringing the issue to our attention.  We were able to contact  the customer and discovered the 09/17/2024 charge of $85.27 was for an order placed on September 1st.  We had a system issue and could not finalize the pending authorization.    The issue was resolved and we were able to complete the transaction on September 17th.    We are sorry about  the confusion this delay has caused and we will make sure this does not happen again.  Thank you. 

      Customer Answer

      Date: 09/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:09/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was fraudulently charged 119.99usd/167.30 cad on Aug 29th (charge showed up on my mastercard Sept 14). I have never heard of Pearson Education and I did not make a purchase.

      Business Response

      Date: 09/24/2024

      Hello,  we apologize for the fraudulent charges issued on August 29, 2024.  We have issued a full refund in the amount of  $119.99 USD / $167.30 CAD and the refund was applied to the credit card on Thursday the 19th .  If there are any questions please let me know.  Thank you.

    • Initial Complaint

      Date:09/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a charge of $160.49 from AWL*Pearsonsoncs on 9/12/2024 despite having already fully paid for the book in full in august

      Business Response

      Date: 09/17/2024

      Hello, I'm sorry about the confusion with the customer's ********************** order.  I did further research and confirm that the charge  September 12 is for their August 27th order WEBE70000053926337.   At the time of the order, there was a system issue and the charge that the customer saw on their statement was a pending authorization hold.   This hold was never finalized.    The issue was recently fixed, the authorization hold was reversed and the charge was able to be placed.   

      They should see that  the August authorization hold has now been removed from their statement.   We apologize for the inconvenience.  Please let us know if there is any questions. 

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never heard of this company and certainly have not made a purchase from them. My mastercard shows a charge of $104.99 charged by 'Pearson_Education' on Sept 6, 2024 This is all the information I have and would like a full refund of $104.99 from this company.

      Business Response

      Date: 09/20/2024

      I apologize that the customer received fraudulent charge on their credit card.   The charge that they are seeing was a pending authorization hold but we were able to confirm that the order failed.    Our Credit Card team has reversed the authorization hold in our system.  It may take a day or two for it to reflect on their statement.  If the customer is still seeing the authorization hold on their statement by Monday September 23, 2024 they should  reach out to their bank.  Their bank  will be able to update the account to reflect the reversal.  

      Customer Answer

      Date: 09/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

      I appreciate your quick response and help with this issue, and very impressed with your service.

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like many others I received an erroneous charge from "AWL*PEARSON EDUCATION PRSONCS.COM NJ" for $100.93 on my credit card despite not buying anything from this vendor. The charge is from 05/09/2024.

      Business Response

      Date: 05/20/2024

      Hello,  I'm sorry about the issues regarding the charges the customer is seeing on their account.    We were able to confirm that the charge issued on May 8, 2024 is for their MyLab Statistics subscription ordered on January 27, 2024.  We has a system issue at that time and their transaction could not be completed.  The issue has been corrected and the customer's credit card was retied on May 8th.   We are not seeing any duplications or fraudulent charges.  We are sorry about the confusion, please let me know if you have any questions.  Thank you. 

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't know why I was charged $85.59 from AWL*PEARSON on my credit card today May8,24

      Business Response

      Date: 05/16/2024

      Hello,  we apologize for any inconvenience.  The charge the customer was seeing was for an order placed on January 26, 2024.  Due to a system issue the order was never charged to the customer.  When the issue was resolved we were able to successfully complete the transaction on May 7, 2024.  We were able to confirm that there was no duplication or fraudulent charge.  We were just completing  order number WEBE70000051378692.   Please let us know if you have any questions.  Thank you, 

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an access code for a book for $84.99. More than FOUR months later, and conveniently right before the next semester (when students might not notice a charge among the purchases they're making for the next semester), Pearson tried to charge me again for the same amount. I provided proof of the transaction, and then they tried to claim there was a "system error" that prevented them from "collecting payment originally." This must be some kind of scam if not a very unethical business practice - double charging students and calling it a "system error???"

      Business Response

      Date: 05/13/2024

      Hello,  We are so sorry about the inconvenience.  The $84.99 charge that is showing on the customer's credit card is for the subscription order placed on order# WEBE70000051389157  on January 26, 2024.   This order was for their REVEL subscription  access for Art ************** During their order, we had system issues and your order was never completed.  The charge the customer saw on their statement was actually an authorization hold.   The system issue was recently corrected and we were able to properly charge their credit card.  Once the charge was complete,  the authorization hold was removed.   If the customer checks their credit card account and goes back to their January charges they should see that the January authorization hold for $84.99 is no longer on their statement.  The only charge for order# WEBE70000051389157 is the one applied on May 7, 2024.  If you have any questions please let me know.   I am very sorry about the confusion the issue has caused and we are working hard to make sure this never happens again.   

    • Initial Complaint

      Date:05/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $94.99 by AWL Pearson Education. I have no idea how they got my credit card information and have never made a purchase from this company using this card. I had to close my cc account and have a new card issued to me.

      Business Response

      Date: 05/14/2024

      Hello we are sorry about the inconvenience, the charge $94.99 that showed on the customer's May statement belong to an order placed on January 27, 2024.  Due to a system issue we were not able to complete the transaction at that time.  The issue was recently corrected and we were able to successfully charge order number WEBE70000051394479.   There are no record of any duplicate charges.  Please let me know if you have any questions and thank you for your Patience.  

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 15 February 2024, my credit card was charged $79.99 for AWL PEARSON ** and I have no idea what that is or what it was for, but I have never heard of this entity nor did I authorize the purchase. I disputed the charge with the card provider and it was reversed. In April 2024, I received an invoice in the mail for the $79.99 saying it is 45 days late. I am not paying this as I did not authorize it. I request that the company remove the charge (trans ref ********) and delete the account (#********* that has been opened in my name.

      Business Response

      Date: 04/26/2024

      Hello,
      A credit has been issued to ensure the invoice is closed. I am currently working on closing out the account completely as well. 

    Pearson Education, Inc is NOT a BBB Accredited Business.

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