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Intown Suites Hotel (all locations)

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Complaints

Name: Intown Suites Hotel (all locations)
Address: 980 Hammond Dr Ste 500, Atlanta, GA, 30328-8186, USA

This profile includes complaints for Intown Suites Hotel (all locations)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

237 total complaints in the last 3 years.
79 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are not accommodating for persons under the Americans with Disabilities Act and are discriminating against people with Emotional Support Animals.The Manager ****** yelled at me for requesting accommodations for myself and my ********** told me, if Im not happy with how she runs her business then check out.Essentially threatening to kick me out for requesting accommodations for my Generalized Anxiety Disorder and my right to privacy. They also make false claims to Super Fast Wi-Fi which is the opposite of the truth as well. I cant even load the ********* Store on my Xbox, most guests have their own internet set up and still have to pay a daily tech fee for use of the Super Fast Wi-Fi
Business Response
Date: 12/21/2022
Good Afternoon. Thank you for giving us the opportunity to respond to this guest concern. Per further communication with upper management, due to the excessive amount of dog hair on the ****************** informed the guest that she was going to need to clean up the hair. Management was not discriminating against her for having an *** as many other rooms housing a service animal are often checked to make sure the room is being properly cared for. Refusal to comply tot he safety inspections is a violation of the guest agreement signed at the time of check in.

Customer Answer
Date: 12/27/2022

Complaint: 18568716

I am rejecting this response because:
I have no complaint towards the dogs hair that I vacuum everyday, my complaint is that she comes in and searches the room in areas that have nothing to do with my *** as she is in her Crate majority of the time.
(She checks inside the closet, looks behind the shower curtain and opens the cabinets) My dog cant reach the cabinets and she doesnt go into the bathroom, there is no reason for her to check those every week.
My problem is when I asked if she could just continue with the every other week check since housekeeping shows up right before she gets there because the extra visits cause me undue stress with my already Mild Agoraphobia, Generalized Anxiety and Panic Disorder. I made a reasonable accommodation request for my anxiety and I was told that if I dont like the way she does her job then I can check out, just a week before Christmas which caused me to have a full blown panic attack while alone with my 4 year old daughter.
I want an apology from her for speaking to me in that manner when I made a reasonable request considering I vacuum the room myself everyday. The Housekeeping Lady was witness to this and she agrees with me that ****** shouldnt have spoke to me that way. The housekeeper watched me cry.
****** makes this place feel like a halfway house.
Nobody wants to pay for no privacy and to be treated like a criminal

Sincerely,

*********************************
Business Response
Date: 01/09/2023
Good Afternoon. Thank you for giving us the opportunity to respond to this guest concern. Per further communication with upper management, management was not discriminating against her for having an *** as many other rooms housing a service animal are often checked to make sure the room is being properly cared for. Refusal to comply tot he safety inspections is a violation of the guest agreement signed at the time of check in.

Customer Answer
Date: 01/10/2023

Complaint: 18568716

I am rejecting this response because:
She doesnt not have the right to search my belongings though. She states policies to me and when I asked her to provide me these policies so I know what I can and cant do, she called my room phone and read something to me and I still have not been provided with the Policies in Regards to ESAs. Every policy she has said is in place, I cannot find any evidence to back it up on your website nor have a been provided the policies since I asked for them a month ago.
This isnt going to be resolved until I have the policies printed in front of my face. Not read to me over the phone.
You are not open and honest about your policies and what my rights are. ****** doesnt provide any rules in print to guests and then threatens to kick them out when they break a rule that they didnt know existed.
I still require an apology from ****** for how she spoke to me causing me to have a panic attack.

Sincerely,

*********************************
Business Response
Date: 01/11/2023
Thank you for choosing InTown Suites. Per the signed guest agreement, " Per your guest service agreement, Housekeeping: each guest room receives free weekly or daily housekeeping, depending on length of stay. ************ is required and not optional. For the safety of our personnel, you must vacate the room during cleaning, maintenance, and wellness checks."
Customer Answer
Date: 01/12/2023

Complaint: 18568716

I am rejecting this response because:

I need the policies provided to me on the Companys Letterhead.

Sincerely,

*********************************
Initial Complaint
Date:12/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 3rd 2022. WITH NO knowledge of why we my daughter was forced to check out. Manager appeared to have personal bias towards me. He became irate rude with obnoxious behavior filming with personal cell phone from the door. While I asked can my room door to be opened to start departure after he locked the door manually. He threatened to call law enforcement when there were no reason to do so. I questioned reason of check out. He stating that I was a problem. I had full intentions of paying the entire rent amount for week. I pulled out payment with intent to make payment in full & He declined to take my payment. The conversation quickly escalated from his negative energy eruption. The concerns I had previously was ***** infestation in which I asked to address to be able to have a comfortable stay. Guest living on property aggressively approaching other guests. Drug activity marijuana usage fumigation of the entire walkway same floor while children near There were absolutely no other incidents that included me prior to me being forced out my room. There were no language or behavior exhibited for situation to have resulted in forcing me and my 13year old daughter out on the weekend left to find somewhere else to stay. We stayed 5 weeks paying 347 weekly +tax. Our intent of staying longer that close in date to start receiving the cheaper rate following 6th week of 270 weekly. I would like to receive the same rate 270 weekly even that we moved to another Intown Suites down the street, left with no other choice. We are demanding that 270 price is honored. Or some credit adjustment. We had no intention moving out but to get our cheaper discounted rate. We were treated so horribly & retaliated against when I had right to speak up against (*****) activity NOT shown at the time viewed as well for of unusual drug activity that were occuring on the property in which ******* daughter was beyond uncomfortable. I attempted feedback from corporate but continued to kickback generic responses.
Business Response
Date: 12/19/2022
Thank you for giving us the opportunity to respond to this entry. Per further communication with upper management, This Guest was put on DNR List due to being hostile with employees & guest multiple weeks refusing to pay late fees after being late multiple weeks recorded on front office camera footage beating on glass door trying to break office window a incident report was made in our system.

Customer Answer
Date: 12/20/2022
Staff member ****** stated I was upper class and need to go find another place to stay. No acknowledgement of severe ***** activity. Retaliation is proven. Phone conversations were recorded with Staff approving my few minutes running behind due to work. Never once declined late payment. Paid 1 late fee in the past. All previous allegations from previous response are truly false and would like to prompt investigation due to the turmoil exhibited. Drug task force as well as employee training due to rude awful way treatment of consumers as well as ***** and other bug infestation. This cannot and shall not continue with the way consumers are treated ************** anguish.
Business Response
Date: 12/21/2022
Thank you for giving us the opportunity to respond to this entry. Per further communication with upper management, This Guest was put on DNR List due to being hostile with employees & guest multiple weeks refusing to pay late fees after being late multiple weeks recorded on front office camera footage beating on glass door trying to break office window a incident report was made in our system.
Initial Complaint
Date:12/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I arrived from ******* on 11/30/22 booed a reservation online to be told there was no vacancies at 11am on 12/122@ the location in ********. I checked in on E. Independence 12/01/22 - 12/22/2022.I payed my room in full. It was not an up graded room and the room was dirty it has Lots and lot of roaches. I decided on Monday that I couldn't live in these conditions, because now there was roaches in the refrigerator. I was shown another room which was filthy as well.I told the front desk that I was going to checkout which I did in about 20 mins. I went to the front desk and was told that I would receive my money back for the 2 weeks between **** business day and that the receipt would be emailed to me once the system updated. I was charged a total of $1081.71 for the ************************************** the room to make calls. The stove had not been cleaned caked on food even under the burner. I did not sit on the toilet because roaches were crawling on it.12/6/22. I called to obtain my receipt from my checkout on 12/5/22@ 12 pm I was told I would not be reimbursed for my days of 12/5/22 - 12/7/22, but I would receive the 2 weeks that were paid in advance until December 22. That my receipt would be emailed to me today. I waited 5 mins and no receipt. So I called back and the front desk stated it was nothing she could do until manager came in on 12/7/22 from *******. In which she lied when she said she emailed me the receipt. I would like To be reimbursed for my 3 days, my money on trying to combat the roaches $19.69 and the remaining 2 weeks stay.
Business Response
Date: 12/07/2022
Thank you for choosing InTown Suites. This refund has been requested. The card was invalid and could not be refunded. Management spoke with the guest this morning, and she states her card is fine and there is no lock on it.

Customer Answer
Date: 12/07/2022

Complaint: 18533013

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:12/06/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After seeing signage advertising a rate at the location at ************************************************************************************, I navigated to the website and accepted that rate. They issued me confirmation number 3T5AQABVE.Within an hour of arriving for my stay, the manager at the location sent me a text informing me my room was unavailable but I could 'upgrade' (at more than 25% increased rate) to preserve my reservation. I went to the location, further spoke to the manager, who 1) acknowledged my reservation 2) acknowledged a room was available 3) refused to give me that room unless I paid the higher rate and 4) indicated this was company policy. I called the corporate reservation line and was unable to resolve my dispute with ******, and my reservation was canceled because I wouldn't pay the higher rate.This is a classic example of fraud by means of bait and switch, and it cost me a great deal personally in time and resources to find suitable accommodation.I have filed a complaint with the **************** as well as FTC Report number: ********* for fraud by means of bait and switch.
Business Response
Date: 12/06/2022
Thank you for choosing Intown Suites. We apologize that you did not have a pleasant experience. Please reply with the name of the manager as well as the guest folio number for further assistance regarding your concerns.
Customer Answer
Date: 12/06/2022
*********************-manager
I dont know what a folio number is but he said I would need *** as the identifier for the property. The property address is ***************************************************************************** 30047.
Business Response
Date: 12/08/2022
Thank you for choosing InTown Suites. We apologize that you did not have a pleasant experience. At Intown Suites, our reservations are based upon availability. When you arrived we did not have the room you wanted, but we did offer other accommodations.
Customer Answer
Date: 12/12/2022

Complaint: 18530178

I am rejecting this response because:
This is classic bait and switch, which is considered fraud under ** and GA law. You offered a rate. I accepted your rate. You confirmed that deal over 2 weeks in advance of the stay, giving you plenty of notice to provide sufficient quantities of rooms. You had a room available but would not honor the rate you confirmed. You attempted to upcharge me over 30% to obtain lodging at the establishment. Normally people wouldn't have another option and would be forced to accept your higher rate. This is blatant fraud and damages your brand.

Sincerely,

***********************
Business Response
Date: 12/13/2022
Thank you for choosing InTown Suites. We apologize that you did not have a pleasant experience. At Intown Suites, our reservations are based upon availability. Reservations are not a guarantee for specifics, but accommodations. We attempt to honor specific request but its also depending on availability at the time guest physically register on the property.
Customer Answer
Date: 12/13/2022

Complaint: 18530178

I am rejecting this response because:
You are ignoring the specific facts. 1) You are *************** in bait and switch fraud by enticing customers to the site without providing sufficient quantities and in fact assuring them there will be sufficient quantities by issuing them a confirmation number 2) You are engaging in fraud you know will likely turn into a more lucrative deal because most people have no backup plan to avoid the extra charge when they aren't informed until arrival 3) You had a room available sufficient to meet my needs but would not honor the confirmed price you agreed to in advance. 4) A manager, on a voice recording, says this is company policy. 5) All of these facts together indicate ongoing and intentional fraud on your part.
Everything about this is a classic bait and switch scheme. You are not going to weasel out of it with a form letter about room availability. You had 2 full weeks to get a room available for me, and you had a room available and unrented on the day of my arrival. You should escalate this to your boss' boss.

Sincerely,

***********************
Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged 529 during check in upon moving into my room the sink was hanging off the wall blood on the sheets I'm traveling with my service animal and manager told me that if my service animal is in fact a service animal he should be able to pet him I'm blind my animal is just for me to get around he's not for anyone else to play with my husband was told if he was smoking in front the door or in the parking lot we would have to check out the room had bed bugs blood on the sheets worst hotel stay by far I spoke to another person who was staying there he said he only pays 420$ weekly the sign out front says 343 weekly I feel as though I've been ripped off I'm out on the street because when I went to front desk to renew mind you I asked last week he said my room has been reserved by someone else so I had to take two Uber's to the other side of town to another hotel room one for me and one for my husband and service animal
Business Response
Date: 12/06/2022
Thank you for choosing InTown Suites. Please reply with the registered guest folio account number and the name of the employee who your concern is regarding for further assistance.
Customer Answer
Date: 12/06/2022
My folio number was ***** and the person I'm trying to complain about is ******, the general manager on the property. Like I said before, I feel like I was overcharged for my room. I'm blind and I was traveling with my service dog. He made us check out while I was trying to pay for my room again. He had a very nasty attitude about my service animal. The room had bed bugs, blood on the sheets, and the sink was hanging off the wall.
Business Response
Date: 12/08/2022
Thank you for giving us the opportunity to respond to this guest concern. Per further investigation, ******************** checked in on 28 Nov 2022 and was charged the correct price for her room. She was also given our Service and Companion Animal Guidelines sheet because the notes on the reservation said that she had a service animal. Management witnessed ******************** on serval different occasions in person walking without her service animal to and from the front office. The service animal that she has is a 60 to 80lbs Pitbull that was very hyper or aggressive and barking. ******************** never mention that she had bed bugs or blood on the sheet to see if we can correct the issues which there were none to accommodate her better. The gentlemen that was staying with her did say that the sink was hanging down a little from the wall but did not want maintenance to come in the room to fix it because of the dog. ******************** was ask to leave due to none payment.

Customer Answer
Date: 12/08/2022
First of all the only reason why I was not walking with my service animal was because the front office management told me that if he saw me with my dog that I would be put out when I came to the office on Monday to renew and to pay the 504 for the following week I was told that someone had reserved my room online maintenance never tried to come to my room and that doesn't take away the fact that you have a nasty employer working for you I will never stay at the InTown suites again I've never had this issue my dog was not barking and my dog never was seen because the manager told me that if he saw my dog he would put me out I did come to the office and tell them about the bed bugs and the blood on the sheets so basically what you guys are telling me is that he took my $50 and I was made to check out like I said I came to the office to pay and he told me that someone else had reserved my room online which I thought was funny because I was already in the room second of all the room was nasty as h*** after I left I had to catch two Ubers one for my service animal and my husband and one for me and my belonging to which total over $100 cuz the Uber for the pet Uber was $50 and my Uber was 35 so all in total I paid about $85 in transportation and then I had to spend $500 on another room that I could have spent there when I didn't have to move really the money was not an issue I had my money to pay my room I was told that I could not pay please stop lying

Business Response
Date: 12/13/2022
Thank you for giving us the opportunity to respond to this guest concern. Per further correspondence with upper management, ******************** was charged the correct price for their stay. She was also given our Service and Companion Animal Guidelines sheet because the notes on the reservation said that she had a service animal. Management has noted that **************************** is very hyper or aggressive and barking. ******************** never mention that she had bed bugs or blood on the sheet to see if we can correct the issues which there was none to accommodate her better. The gentlemen that was staying with her did say that the sink was hanging down a little from the wall but did not want maintenance to come in the room to fix it because of the dog. ******************** was ask to leave due to none payment.

Customer Answer
Date: 12/13/2022
Like I was saying before I did tell the management *************** about the sheets I also explained to him about the bed bugs he said in the nasty manner there was nothing that he could do about it I couldn't change rooms I also could not maneuver with my animal because I was told that I would have to check out if I was seeing walking with my dog I have bed bug bites and he made me check out when I came to the office to pay like I said before I had to catch two different Ubers one for my stuff and me and another one for my service animal and for my husband *************** had a nasty attitude as soon as I checked in this whole situation was a terrible one I thought that me coming to the city would bring me closer with my family but instead I had to get another hotel by the airport and he kept my security deposit because he said my husband wasn't out of the room by 1:00 how could he be and I had to check out with the room full of stuff and a service animal and mind you I'm blind and I did come to the office several times complaining about the bed bugs I wish you guys would rectify the situation
Initial Complaint
Date:11/23/2022
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The room had bed bugs in it
Business Response
Date: 11/28/2022
Thank you for choosing InTown Suites. The safety and comfort of our guests is of utmost importance. If a bed bug issue occurs in a guest room, we must address the matter as quickly as possible to minimize inconvenience to the guest. Once the existence of bed bugs is verified, we will refund the current weeks charges. Unfortunately, bed bugs can be moved from place-to-place easily. To ensure that bugs are not transferred to other locations, the guest is not allowed to remain on the property. We apologize for the inconvenience this concerns have caused you.
Customer Answer
Date: 12/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Customer Answer
Date: 12/14/2022

Complaint: 18457234

I am rejecting this response because:

I would like to reopen case. They still haven't refunded me my money.
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been staying at Intown suites ****** for a month now . Today I noticed a bed bug and reported it to the front office . The front office told me that their location does not have bed bugs and that it was me that brought it in . She told me I would have to check out and they would not give me a refund . I just paid 465$ for the week . I have no money and now nowhere to stay . I would like my money back .
Business Response
Date: 11/23/2022
Thank you for choosing InTown Suites. The safety and comfort of our guests is of utmost importance. If a bed bug issue occurs in a guest room, we must address the matter as quickly as possible to minimize inconvenience to the guest. Once the existence of bed bugs is verified, we will refund the current weeks charges. Unfortunately, bed bugs can be moved from place-to-place easily. To ensure that bugs are not transferred to other locations, the guest is not allowed to remain on the property. We apologize for the inconvenience this concerns have caused you.
Initial Complaint
Date:11/21/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/11/22 I sent customer service email through the ********************** website as they request and have heard nothing back. It has been 10 days. I have been staying here for 10 weeks for work. I have 2 rooms rented. I spend about $800 or more per week here. There were several times my key quit working and no one was available to help me get in. For HOURS the emergency line wasnt answered. This was problem number one. We resolved it and moved passed it. The last 2 weeks I have been in a what seems like a power struggle with the manger. A little over a week ago I was deliberately locked out of my room so the manager could speak with *** have a phone, I have an email, he could have called me and reached out to me, but no, he deactivates my key instead. I go to the office and ***** says the manager, *****, wants to speak with meApparently my stove was dirty. Also, I have a shotgun in my room, which is my home, my place of residence, for the time being. He tells me I need to remove my shotgun from my room. I tell him Im not doing that. He says you can have a handgun in your room but the shotgun needs to go in your truck. To which I reply, No, my shotgun stays in my room and my handgun stays in my car. We also have a disagreement on masks, he says wear a mask to which I reply Im not doing that. All of this to say he has decided to kick me out. He is losing 2 rooms at weekly rates over masks and the items I keep in MY room I PAY FOR! Read your reviews of this hotel on Yelp and ******* This company as a whole seems to be swimming in so much money that its impossible to reach anyone in corporate to get some resolve and give some feedback. Why is it impossible to reach anyone.
Business Response
Date: 12/08/2022
Thank you for choosing Intown Suites. Per your signed guest agreement, "The following acts are strictly prohibited and will result in termination of occupancy, removal from the property and forfeiture of deposit: Firearm or weapon possession on property".
Initial Complaint
Date:11/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Intown suites at bellevue , ********* ** area.... Rented room 126 online and checked in on the 23rd of september , 2022 and was charged $525.09 and was told (on receipt) the next week I would pay $407.22 and would be called to get verification to pull the the amount off my debit card. She called me (9/30/2022) to verify and i did but kept checking mobile bank ap to see what was pulled and my balance and it showed $469.27 was pulled from my account. I called the office several times and couldn't get an answer so i called the corporate office and spoke with a lady in the corporate office and she submitted a ticket to ********************** cause i couldn't reach anyone to answer the questions I had about my account. When I got off work that evening the office was closed but the onsite lady that works there came to my room saying ******* needed me to sign a receipt agreeing of the charges and i declined to and asked about being overcharged and she went back and called her. ******* had that lady print me a new receipt showing I was overcharged in taxes to show where the money went she took and it shows I wasnt chaged the 7% tax or any flat rate tax . I was charged on *********************************** a total of $55.00 that I have no clue what it is , Techology fee of $1.71 , special county fee of $2.50 , state sales tax of $5.25 and a county sales tax of $3.41. This did include my deposit i got back after checking out of $50.00. When I finally confronted her she wrote on attatched documents the rate of the room that had been changed and told me she didnt remember why she told me the rate was $407.22 for 9/23/22. 9/30/22 wkly rate $379.99, tech fee $12.00, special co. tax $2.50, state sales tax $36.26, co. sales tax $23.52. I have attatched all receipts from her of overcharges and want a 50% refund of what I paid given her stealing from me, if thats so. Either way I want itemized statement of everything so I understand. thanks
Business Response
Date: 11/08/2022
Thank you for choosing InTown Suites. Tax credits vary by states, once the state issues the tax credit it will be reflected on your folio. InTown Suites does not control the state tax refunds.
Customer Answer
Date: 11/10/2022

Complaint: 18334814

I am rejecting this response because: she was very deceitful and purposely took our money knowing she over charged us

Sincerely,

*****************************
Business Response
Date: 11/16/2022
Thank you for choosing InTown Suites. Please contact the front desk for that specific on-sight need. Our property offices are generally open 11 a.m. to 7 p.m., Monday through Saturday. ******************* will be able to further discuss your bill and any outstanding concerns you may have.
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Manager *********************** and unprofessional accusing me without any proof I have removed tape from the door.She will find any reason to come banging on my door,screaming from the top of her lungs .Behavior borders on harassment Headquarters needs to remove her from that position. Intown Suites,*******************,**********,**
Business Response
Date: 11/08/2022
Thank you for choosing InTown Suites. Per further investigation, the guest had removed the blue tape off her door that she had put up there for painting purposes. Management knocked on the guest door asking her if she removed the tape and not to do so if she did.

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Intown Suites Hotel (all locations) is NOT a BBB Accredited Business.