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Business Profile

Housing Consultants

Interiors by Lamar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housing Consultants.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2021 I applied for the Second Chance program and moved into my new apartment. I have recently moved out of that apartment and I cannot get my $455.00 security deposit back because the landlord is saying that the financial records that were given to them shows as ***************** Now, all emails and phone calls made to ************************* is going unanswered and the apartment complex is bound by law to hold onto the money because the check needed to be made out to **************** and not my name which I am the one that paid for the deposit

    Business Response

    Date: 12/19/2023

    Hi ******, 

    Please feel free to email us directly at ********************************* Our website is currently being redesigned to make it more user friendly. Please let us know how we can help to get you taken care of 

    Customer Answer

    Date: 12/19/2023

     
    Complaint: 20980229

    I am rejecting this response because:

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told this was a second chance program helping people like myself who has mediocre credit to get an apartment. Unfortunately I was lied to several times and I was never refunded my $450 move in fee. Nor was I refunded two applications fees of $75 each.

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am forced to file another complaint against Luxe Corporate Living/Interiors by Lamar and Mr. ************************** I filed a complaint on February 9, 2023, and heard from ************** on February 10, 2023. I obtained their services for an apartment in ********, ** that I moved into in September 2020. I paid him $1880 in August of 2020 and then another $1880 in August 2021. The last communication that I received from ************** was May 2022. When I tried to correspond in October 2022, all emails bounced back. When I tried to call, the phone number was no longer in service. According to the apartment complex that I was living in, all final paperwork and the return of my security deposit is required to be returned to the company. However, that $1870 security deposit came out of my pocket, along with the funds I had previously sent to **************, and my monthly rent. After my first complaint, ************** contacted me and when I explained the situation, he said he understood and would send me the refund upon receipt. I have since sent ************** 7 emails with no response. The law in CA is that security deposits be returned within 21 days of leaving the property. That means that my security deposit was sent to ************** on February 3, 2023. I have given ample time for the check to be forwarded to ************** from his old address and have given him ample warning that I would be having an attorney contact him, as this is a substantial amount of money and is causing me extreme grief and multiple sclerosis flare **** I had to take out a loan to move and now I am in arrears because I didn't receive my money back and ************** refuses to respond or provide me with further information. I have no further course of action other than a lawsuit, since he has officially branded himself a thief.

  • Initial Complaint

    Date:02/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Luxe Corporate Living as a means to acquire a lease on an apartment in September 2020. I stopped receiving communication from them May 6, 2022. I then moved out of the apartment on January 14, 2023. Since I used their service, my apartment complex sent any paperwork and my security deposit refund to them. I have yet to hear back, all of their emails bounce back and the phone numbers that I was provided are no longer in service.

Interiors by Lamar is NOT a BBB Accredited Business.

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