Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lingo Communications, LLC has 42 locations, listed below.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

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  Lingo Communications, LLC

  101 Log Canoe Circle Stevensville, MD 21666

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  Lingo Communications, LLC

  Reston, VA 20190-5376

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  Lingo Communications, LLC

  216 Centerview Dr. Suite 250 Brentwood, TN 37027

• 

  Lingo Communications, LLC

  2323 Grand Blvd Ste 925 Kansas City, MO 64108-2675

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with Lingo and when you want to leave them they are a nightmare to deal with. When you have billing issues and need to speak with a supervisor the call agents are not willing to get one, they tell you one can call you, but they never do, tried 3 times, it's pulling teeth with them. When you deal with the first level call center person they are just rouge people working from home where you can hear dogs etc and they will not hesitate to yell at you and hangup the phone. There is zero accountability at this company. My Account #*********. In February, March, April 2022 I had several issues with their service where people would call me and just get busy signals. That is just the people I were able to reach me in other ways like email! I know I missed calls where they resulted in lost of opportunities for me, and her I was paying full price for unreliable service. Other times the phone calls would drop, other times calls had a lot of static were the call became embarrassing. I would complain to Lingo but the issues would continue. The call center would not be fair and reimburse me fairly for poor and unreliable service, they were so stingy it was unfair. They wouldn't properly reimburse for paying for bad service. After losing so many calls I had to find somewhere more reliable and not so high priced. They became a scam company when I tried to leave, tried to bill me $200 termination fee which I never agreed to when I signed up with Birch Communications which they bought, predatory stuff like that. Wasting my time dealing with that. On my last bill they have been trying to bilk me out of $32 for 8 days of service which is 40% of a $82 monthly bill. Nothing makes sense with these people, they are unfair. You pay full price for quality service but they give you poor quality service and expect you to be ok with having to pay the full price. I overpaid for unreaiable service I don't think I owe anything, I think I should be getting money back.

  Business Response

  Date: 07/14/2022

  We have reviewed the account and see that this customer's service has been canceled per his request. The customer's ETF fee was previously waived in May '22 and their final invoice for **** was prorated back to the date of their port out from Lingo leaving them with a balance of $32.64. This charge is valid as there have been no reports of issues with the service not working since December of 2021. That issue was resolved. There are numerous notes from agents who have spoken with this customer who have had to end the call due to profanity and rudeness of the customer in speaking with the agents. In pulling the recorded calls we have confirmed this to be the case. 

  I do apologize but we have credited all amounts due credit on this account as well as waiving the **** The customer will be responsible for the remaining $32.64 balance. 

  Customer Answer

  Date: 07/15/2022

   
  Complaint: 17539605
  
  I am rejecting this response because:
  

  That is not true, I had many instances of sporadic call quality issues since  Dec 2021, how many different times do you expect someone to call you and complain about your service I would be on the phone all the time. Your customer service are erratic people, here you are doubling down attacking me, this feels like bullying to me. When you talk to your ill trained customer service people they escalate everything, they won't do anything, you can't speak to a supervisor, they block everything, they out right lie to you. How do you expect people to react when your employees do this and do not do anything fair and ignite you. Why do you think I left, YOU HAVE BAD QUALITY OF SERVICE AND YOUR CUSTOMER SERVICE IS HORRIBLE. You guys are back stabbing people that stab your customers in the back when they want to leave, double down and attacking me on a public forum go ahead, I bet you will get more customers that way. This where you overcharged me for basic service for so long, you're welcome, I am elderly and your company takes advantage of elderly people by over charging people for basic things. It was not until a relative saw that your company was taking advantage me that  this stopped.  $200 termination fee is a joke, I never agreed to that, it another method where your company back stabs your customers when they want to flee that you pop that up, no where did I agree to that, no where is it even mention on the bill, it's straight up predatory, so please get it out of your head that you gave me a break, that was never happening or would file with FTC automatically. 

  The last bill shows that you are a predatory company where you inflate bills that make no mathematical sense. Here you are trying to scrape a few dollars off an elder person as they try to flee your company, anyone that will read this in the public will realize your company is not something people should get involved with. Cent wise, dollar foolishness, you will lose multiples more in revenue by continuing to double down on me. If I have a monthly bill usually for $82 and you divide that by 30 days you get, $2.73 per day. I had only 8 days of full service before I was ported out. 8 times $2.73 = $21.86  These are the facts. Throwing me a final bill of $32 clearly makes no sense mathematical and practically makes no sense because you are trying to get me to pay for 40% of my typical monthly bill amount for only 8 days of service basically one week. Makes zero sense, you guys don't want to accept reality and you're intent to rip me off and blame your stupid computers. And when i am not ok with your nonsense you come at me, call me nasty, when in fact you guys are not fair and nasty trying to rip me off. You guys are the  circus and roll coaster. 

   

  Business Response

  Date: 07/19/2022

  We do apologize that you feel that way. We can only repair issues that we are made aware of. The last issue reported for this account was in December 2021 which was 7 months ago. That ticket was opened on 12/13/21 and closed on 12/16/21 with the customer confirming that the service was working. We have not been contacted regarding any service related issues since that time. Again we have waived the *** fee associated with the account and prorated the service back to the date the customer left our platform. We apologize for your inconvenience but we do consider this case to be closed as there is no further credit due on this account. 

   

  Customer Answer

  Date: 07/20/2022

   
  Complaint: 17539605
  
  I am rejecting this response because:
  
  Show me how you calculated a bill for $32.64. If I have a full monthly bill for $82 and you divide that by 30 days you get, $2.73 per day. I had only 8 days of full service before I was ported out. 8 times $2.73 = $21.86  

  Business Response

  Date: 09/14/2022

  Please remit payment for $21.86 as soon as possible.