Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications

  102 Brookwood Rd Atmore, AL 36502-3513

• 

  Lingo Communications, LLC

  433 Las Colinas Blvd E STE 500 Irving, TX 75039-5654

• 

  Lingo Communications

  PO Box 791371 Baltimore, MD 21279-1371

• 

  Tempo Wireless

  9410 Bunsen Parkway Ste 250 Louisville, KY 40220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my invoice for my telephone service. The current invoice has adjustments totaling $96.12. I called to request an explanation from Lingo. The representative informed me that prior invoices had been incorrect and they were billing me for those charges. I printed my invoice and Lingo is charging me for charges going back to 2021. My total bill for this month is $197.84. My average telephone bill is around $78 for my small business. Lingo is charging me for 2021 items. How do I know this is correct? I have a small business and I make sure that my invoices are correct. It would be unfair if at a later date I told my customers that their invoices were incorrect and they owed additional fees for 2021 invoices. This is what Lingo is doing to me. I believe that Lingo is being unfair in charging me all these fees because they did not check their invoices. What is to stop Lingo from continually charging for incorrect invoices and how do I know that these charges are correct? My account with Lingo is under my business name *****************************, CPA.

  Business Response

  Date: 08/19/2022

  We did an audit which revealed that as a company we had paid taxes for over a year for the charges you recently received. In error, we had not passed the charges on to our customers. These taxes are billed to telecommunications providers and are then passed on to the customer. We have added charges back to February of this year to your statement for the month of August. This is a one-time occurrence. Going forward, you will see the charges only for the current month. Please review previous invoices to ensure the charges are not being double billed in the event you feel you have already paid these fees.

  Customer Answer

  Date: 08/22/2022

  I read Lingo's explanation and I still feel that it is unfair that they are charging me for charges going back to 2021 for errors that they made on their invoices.   In their response, they instruct me to go back to year old invoices to check if they are correct and I am not being charged twice for the current charges.  It is not my responsibility to ensure that their invoices are correct.  I believe that Lingo has the responsibility to ensure that their invoices are correct and because they failed to properly invoice for those charges I must pay for their errors.  I do not believe that I should pay for Lingo's error.  I do not think Lingo is acting fairly.

  Business Response

  Date: 09/02/2022

  We again apologize but unfortunately we are not able to credit the charges. This is a one time occurrence and will not have backdated charges going forward. We completely understand your frustration.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been customer since 6/25/************ number ********* We closed (6/8/22) our business We Grow Kids, ******************************************************** called LIngo on 6/6 and they said I was required to give a 30 day notice or a cancellation fee. I told them ok I was giving notice and would pay the next month (Ticket #***-060). I got billed on 7/18 again and I called again was told I had never given notice and they needed to make a ticket or I would be charged. The agent said she couldn't send me a confirmation email for closing and could not let me talk to a supervisor and than I was hung up on.8/16. This is the fourth time I have called myself and my office manager has called twice. Every time I call I am told the same thing. Today I talked to a supervisor and she says I never cancelled I only gave 30 day notice and had never cancelled. That I need to make a ticket that I want to cancel or would be charged $200 or continue to pay my monthly fee. We had great phone service but the cancellation system is a mess or a scam I can't decide which. I am 68 yrs and have dealt with a lot of companies and never had this problem.I disputed the charge with credit card and it was reversed. Today Lingo charged me for two months on auto charge. Could you get this account closed, in writing, and the $175.53 reversed.

  Business Response

  Date: 08/17/2022

  In reviewing, there is a request open to close the account. Once that has completed, I will follow up to ensure billing is corrected and account has a $0 balance. As I will have to do this after any invoicing generates, please disregard any billing received for 8/27/22. We apologize for your inconvenience.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone service has been out for approximately 3 weeks. I reported the problem about 14 days ago with no results to date. I called again today and was informed it will be another 10 to 14 days for a service appointment. I live alone and rely on my phone daily and in case of emergencies.

  Business Response

  Date: 09/14/2022

  Our records show this customer had an issue that was resolved on 8/29/22 and confirmed with the customer to be working. We have had not additional notifications of any issues since that time. We have also applied a credit of $93.96 for the time without service. Please let us know if there is still an issue with the service.

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received information that they made a billing error for more than a year. They now want me to pay, they said they are pass-through charges that cannot be adjusted. Also they continue to increase the bill monthly with something. I would like to know if this is legal and if I have to pay it. Are there any phone company's with landline service that are BBB accredited? Thank you.

  Business Response

  Date: 08/17/2022

  Good Afternoon,

  We did an audit which revealed that as a company we had paid taxes for over a year for the charges you recently received. In error, we had not passed the charges on to our customers. These taxes are billed to telecommunications providers and are then passed on to the customer. We have added charges back to February of this year to your statement for the month of August. This is a one-time occurrence. Going forward, you will see the charges only for the current month. 

  Customer Answer

  Date: 08/22/2022

  I would like to know if billing the consumer for their error is legal. If so I will not have a problem paying. Thank you, ***********************;

  Business Response

  Date: 09/02/2022

  Yes the charges are legal and would not appear on your invoice if that were not the case. Please review previous invoices to ensure that you were not charged for these fees previously to ease any doubt you may have regarding the charges. Again we apologize, but this will be a one time occurrence. 

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed our business at ******************************************************************** 5th of this year and contacted lingo that we needed our two phone lines turned off ,after two months and many phone calls the phones are still on ,on the phone and chat we can't get past customer service ,they either say the phones will be turned off in twenty four hours or they apologize and say they are working on it

  Business Response

  Date: 08/08/2022

  We have reviewed the account and see this customer did request to have the service disconnected in July. We have escalated the request to have the account closed and credited. We are working with the customer by phone to resolve her issue. 

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17677226
  
  I am rejecting this response because:phone service is still active, lingo has called and said billing has been stopped and now they say they are waiting for at&t to disconnect service  once again they say it is in process, we requested disconnect on June 8th and now it is August 12th 
   
  Sincerely,
  
  *******************

  Business Response

  Date: 08/12/2022

  Per my conversation with the customer yesterday, the billing has been end-dated and the account did close overnight. The line itself is still active but no longer billing. We are awaiting the completion of the order on AT&T's side as they are currently backlogged on orders. Our billing is automated. As I advised the customer during our conversation, the billing will automatically backdate to 6/24 when her August 23rd invoice generates and credits will be applied. The customer questioned that date and I advised that I would enter a manual credit to backdate to 6/07/22. Once the order completes with AT&T to disconnect the line, there will be no further action needed for resolution. I also advised that I would follow up once the 8/23/22 invoice generated to ensure billing was correct. 

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an invoice dated 01/23/22 showing that I am due a refund of $155.28 and I have called three times this year requesting it and each time they say they will send the refund and each time they have an excuse for why it was not done. This time they say it was because the account is still active. I terminated this account a long time ago - though not sure of the date - I think I started the termination process in the fall of 2020 and it ended in the winter of 2021. It most certainly has been terminated this entire year! I do not trust what they say and they say it takes 120 business days to get the refund. Thank you for your assistance.

  Business Response

  Date: 08/11/2022

  I apologize for the delay in responding. I have escalated your refund request and have been advised that your refund check will be mailed on Monday 8/15/22. Please allow 5-7 business days from that date ot receive your check. We apologize for the timeframe in resolution. 

  Customer Answer

  Date: 08/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is assuming that they will follow through with this agreement.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1/2022 upon canceling service land line phone service for phone number *************, account access code was advised of a "verbal" contract that began in 6/2021 for 1 year of service or there is a $200.00 penalty. The account/service has been active since 2016 and no knowledge, contact, or documentation occurred to discuss a contract. Our phone services were originally through **** that were switched over to LIngo. No persons have physically communicated with Lingo unless there was an outage or service problems. I am the only authorized user on the account. I am demanding this false contract fee be reversed or not charged at all, and to for the organization to notify all customers of any alleged contracts in writing.

  Business Response

  Date: 08/03/2022

  We do show this customer contacted us on 8/01/22 to request cancellation of their service. That request has been submitted and is in process. The customer has been a long time loyal customer so we will agree to waive the early termination fees. 

  We are sorry to lose your service but hope that you will contact us if we may be of service in the future.

  Customer Answer

  Date: 08/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a landline with Lingo, and have for a several years. We are in an area with poor cell phone and internet. We have a home based business, and depend on our landline for our credit card terminal and FAX machine. On July 11th we had service. On July 12th we did not. When we called they said our account had been suspended, but they could not tell us why. Our account was current, so they would send a technician in 3-5 business days. We told them we had a dial tone, but if we try to make a call we get a recorded message saying this number is suspended. On the 5th day, July 19th, the line rings and the technician tells me he is integrating us to a new number, and its a cell number. I told him that was unacceptable because all of our business contacts have our current number, and the reason we have a landline is because of our poor cell service. On July 20th I called Lingo again, and spoke to a supervisor. She told me that there was an outage in our are in May and we would have to have this integrated number until they could fix the problem. We personally have had no issues with our service prior to it being suspended. She had no idea how long it might take them to correct the situation. In desperation, I contacted some other carriers, they informed me that as long as Lingo has our phone number out of service it prevents us from switching to another carrier if we want to keep our original number. We have had that number over 40 years.

  Business Response

  Date: 07/25/2022

  We sincerely apologize for your inconvenience. We are in the process of getting your original number working. Our original underlying carrier dropped their service forcing us to move all customers to another platform. As this does take time, we are forwarding all numbers until we can get your original number back in service. If you would please email us at *************************************** and provide us with your number and a forwarding number, we will get that set up for you. Again we apologize for your inconvenience but are doing our best to get everyone's service back up as quickly as possible. 

  Customer Answer

  Date: 07/25/2022

  We really need some type of time frame for our original number to be restored. Until we have our original number we cannot receive any faxes. We have labs, online pharmacies, drug companies, patient referrals, and veterinary clinics that use that number. We do not want to give them a temporary number. 

   

  Business Response

  Date: 07/29/2022

  We are doing our best to have the service restored. We had a request for a tech to go out today but apparently there were none available in your area, so we will have to change the date if no one makes it out today. I sincerely apologize for the inconvenience but assure you we are trying our best to have the service restored. 

  Customer Answer

  Date: 08/01/2022

  I received a voicemail from ****** with Lingo on Thursday, July 28th. Her phone number is ************. She said there would be a technician at our house on Friday, July 29th at 1:00. My 87 year old father was in the hospital having heart catheterization, but I called her back on Friday morning at 8:19 AM central time. At that time she asked if we would like to reschedule, and I said no. We need this resolved ASAP. My husband at the residence by noon, and I was here by 12:30. I tried to call ****** three times, 1:45, 2:12, and 3:59, and my call went to voicemail each time. I waited for a technician that never arrived. I also told ****** that we needed a technician ASAP, and to please call me to let me know when I can expect them. I have not heard from her today. This is the reason I stated in my last response that we needed a time frame for this to be resolved. Otherwise, we feel this will not be handled in a timely matter.

  As I stated before, this is a home based business. A ************************** and we are not in the office all day, everyday. If we agree on an appointment time for the technician to come, one of us will be here, but we dont expect to wait for three hours for nothing. A phone call telling us the technician was unable to come should be common courtesy! 
  

  We are still waiting for an appointment! 

   

  Business Response

  Date: 08/12/2022

  I called and spoke with the customer today and confirmed the issue has been resolved. I have issued a total credit of $144.08 for the down time while awaiting resolution. We again apologize for the inconvenience and timeframe in resolution.

  Customer Answer

  Date: 08/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business phone ************ dba Succop Orchards.I was told my phone contract expires on 2/13/2022. I called 30 days prior to give notice that I wanted to cancel the line when contract runs out. I also called on 2/09/22 to make sure that the contract would be cancelled. All bills that I have paid have always been paid on time and also were for the time period forward of the current date. I stopped paying for service after my contract expired. I have continued to receive bills on a monthly basis with threats of sending it to collections. I know my credit is excellent and want to keep it that way.I have called and tried to talk with a customer service rep. on all of the following dates 1/14/22, 2/9/22, 3/1/22, 3/28/22, 4/5/22, 4/25/22, 5/23/22 and also on 6/29/22. The last two dates i have requested to speak with a rep in *****************. I'm sorry, but I am unable to understand the dialect of the rep that handles the calls. Both times I requested that, my call was terminated.Please try to get Lingo Communications to accept that I no longer wish to be their customer and damage my credit. Thank You *********************

  Business Response

  Date: 07/20/2022

  In reviewing the customer's account we do show he contacted us on 1/14/22 to stop the auto renewal of his contract which would occur on 2/13/22. That was completed. The customer did not call us back until 3/28/22 to close the account. The billing he is receiving is for the month of February and a partial month for March through 3/28/22. The charges are valid as the customer did not request to close the account initially, only to stop the contract from auto renewal. We apologize for any inconvenience, but the balance shown on the account is valid. We did close the account when it was requested to be closed. 

  Customer Answer

  Date: 07/21/2022

  Whenever I would make contact with a rep from Lingo, I would state that I wanted to cancel the contract when it reaches the expiration date, and close the account.  Why else would I want to cancel the contract?  I had inquired months before about canceling but did not feel it was worth the extra cost of early termination.  I made notes of the days I called Lingo.  I did speak to someone on each of the days.     1/14/2022      2/09/2022      3/01/2022    3/28/2022     4/05/2022     4/25/2022     5/23/2022    6/29/2022.  Most of the conversations after March 1 were regarding getting my **** corrected. Each time I was told they understood why I was calling and would take care of it, telling me my balance would show  $00.00.

  I was told that the account would be closed at the end of the contract period, which was 2/12/2022. If Lingo did not record that I had contacted them on those dates, what am I to do?  It is my word vs. theirs..

  Sincerely      *********************

  Business Response

  Date: 07/27/2022

  Since this customer has been a long time loyal customer, we have applied a credit for the remaining charges on the account. The account now shows a $0.00 balance. We hope this resolves the issue to the customer's satisfaction.

  Customer Answer

  Date: 07/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to thank the Better Business Bureau for helping resolve this issue
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem started on July 12,2022 I came into my office only to discover I didn't have any phone service,so I called the company and over a 3 day period of time all I received was promises and lies .I am unable to call my customers and they can no longer reach me because the company shutoff my ability to have my calls transfered to my phone the way it was setup almost 3 years ago. I decided to move on to another carrier and now they are refusing to port my number to the new carrier. It has been one lie after another, they stated the account number was Incorrect, but when I sent them a copy of the bill verifying the number was correct they would find something else.I would not recommend anyone doing business with Lingo Communications.

  Business Response

  Date: 07/20/2022

  We have reviewed the account and determined that the 911 address information has not been updated on the customer's account at the main local provider in his area. We are required to submit an order to correct that information in order to proceed with sending a technician out or making any changes to the customer's service. We have escalated the request to correct the address so that we may proceed with getting the customer's service working. We do apologize for the inconvenience, however we are currently at the mercy of the major carrier in that area until the address is corrected. We should have this completed soon and will then proceed with our original intent of restoring the service. We are also in contact with the customer by phone to make him aware of the issues regarding the restoral of service. We will issue a credit for the time the service has been down once we are able to reach a resolution.

  Customer Answer

  Date: 07/21/2022

   
  Complaint: 17574141
  
  I am rejecting this response because: I have been calling this Business everyday sometimes as much as 3 times per day, Each person I speak to give me a different reason as to why I don't have any phone service, but when I confront them with what I was told by someone else in there office they changed their tune.as I write my phone service for my business has been down for 10 days and has caused irrevocable harm.Also no one that I spoke to made any mention of a 911 problem in my area, I was told in the beginning that the phone system was being migrated to a different system. I would like to have my services back on Immediately. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/25/2022

  We again apologize for the issues you are experiencing, but must have the address information corrected so that we are able to proceed with any other changes or updates. All orders are submitted electronically and for some reason the address we show for this customer (which is the address he has stated it has always been) does not match what is in the AT&T system. They will not process any requests unless the information matches, so we are at this point awaiting confirmation that the address has been updated. Once that is completed, we will be able to resolve the original issues. We were completely unaware of the address mismatch until we attempted to submit requests on behalf of this customer. Again we apologize for the inconvenience, but are working diligently to have the issue corrected.

  Customer Answer

  Date: 07/25/2022

   
  Complaint: 17574141
  
  I am rejecting this response because:The response is all one big lie,my phone service was down for ************************************************* their system within 3 days.I have since moved my service to ******* and want nothing else to do with this company.
  
  Sincerely,
  
  ******* ********