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Business Profile

Internet Services

Steady Platform Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive completed a booster on Steady app platform late July, 2023. *** reached out to them And too an additional 30 days plus to reach in regards of the email Ive sent them. The reason for my complaint, steady said once completed then $25 will be deposit in your account thats linked with your profile On the Steady App platform. Well its going on 60 plus days and I have yet to receive my boost reward.

    Business Response

    Date: 09/26/2023

    We see your emails and will have someone from Member Loyalty reach out and assist. We would love to help ensure you receive your reward well within the time frame listed right there in the Steady app, but the turnaround time might not be as immediate as you're expecting. Were here to help.

  • Initial Complaint

    Date:09/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have signed up and completed the required tasks on Steadys app and its been months and havent been paid out and I have attempted to contact the company on multiple occasions and have yet to even receive a response back.

    Business Response

    Date: 09/18/2023

    We see their email and will have someone from Member Loyalty reach out and assist. We would love to help ensure you receive your reward well within the time frame listed right there in the Steady app, but the turnaround time might not be as immediate as you're expecting. Were here to help.

  • Initial Complaint

    Date:09/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a month ago I completed a "booster" incentive on the Steady app for FreeCash after cashing out $10+ for a matching $** payment from Steady. A few days after completing the payout action in my freecash account I noticed that the booster incentive in my steady account had been marked "completed." I waited a couple of weeks and there was no #** payment to my account from ********************. Over the past two + weeks I have emailed them at least 4 times with absolutely no response, which is what triggered this complaint.There is at least 1 other $** payment from months ago that they also have not paid out.It is disgusting that I have to do this to get my money and I am already dealing with all kinds of financial stress!

    Business Response

    Date: 09/18/2023

    We see their email and will have someone from Member Loyalty reach out and assist. We would love to help ensure you receive your reward well within the time frame listed right there in the Steady app, but the turnaround time might not be as immediate as you're expecting. Were here to help.

    Customer Answer

    Date: 09/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I received the deposit in my bank account today.


    Sincerely,

    Keidron Flakes

  • Initial Complaint

    Date:09/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11, 2023 I completed a Webull booster with Steady for a compensation amount of $45. I email them the same day requesting a confirmation email that the booster was completed. I didn't receive that email until July 26th 2023, at which time I noticed the email states it will take up to 90 days to receive the payment. Although, it hasn't been quite 90 days, I am frustrated that I have yet to receive payment and get no response from support about the status of my deposit. The compensation receipt dates advertised with this app are contradictory. On one section of the platform it indicated a prompt payment but it wasn't until I got the completion email that I learned of such a ridiculously long wait time.

    Business Response

    Date: 09/22/2023

    This user's rewards have been escalated and paid out on 9.20.23.

    Customer Answer

    Date: 09/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have completed 3 boosters.SafeLink, ************* and free cash. In all is a total of $50 dollars that I have not received from steady.

    Business Response

    Date: 09/08/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 


    This user's rewards have been escalated and paid out.

    Customer Answer

    Date: 09/08/2023

     
    Complaint: 20546973

    I am rejecting this response because: I still have not received my pay out like they said I did.

    Sincerely, 



    *****************************

    Business Response

    Date: 09/08/2023

    Please see the attached documents as a reference. 

    Customer Answer

    Date: 09/08/2023

     
    Complaint: 20546973

    I am rejecting this response because: I did not get my payout in the original payout method set with steady, plus they did not say anything about the $15 dollar payout for completing *************. I will not accept a virtual **** rewards card since it can not be used in stores or have it transferred to my bank account. I would like my pay out in the method we had agreed on to my bank account. Thank you 



    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed two boosters one for 15 dollars ************* and the other 45 dollars webull. I still haven't got the payment and it's been 3 months.

    Business Response

    Date: 09/08/2023

    This user's rewards have been escalated and paid out on 09/08/23

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok I have completed several boosters and have NOT been compensated I feel like I was screwed this is not right I talk to company via email and they said they would fix and they did nothing

    Business Response

    Date: 09/08/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 


    This user's rewards have been escalated and paid out. Please see the attached documents as a reference. 

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have stopped receiving boost from steady.

    Business Response

    Date: 08/31/2023

    This user's rewards have been escalated and paid.

  • Initial Complaint

    Date:08/15/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed one of the Income Boosters well over 1.5-2 months ago now and still have yet to receive any form of compensation at all! I'm very frustrated with this and I haven't been able to get ahold of anyone either which only has frustrated me more... I had completed the income booster and even had received an email confirming so.

    Business Response

    Date: 08/22/2023

    This member's account has been reviewed and an update has been provided. 

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed 3 income boosters (actuslly more than 3, but I can only prove 3 right off hand) Freecash, ************************ I still haven't gotten any response regarding the freecash offer not showing as completed & even emailed them screenshots of the completed offer where I had to withdrawal $2 or more l, and then I was told to contact ************* to obtain proof & date of sign up. I reached out to ************* but no one has responded just yet. Why do we have to keep providing high amounts of proof then for them to tell me I need more proof?! Tired of this. I never was paid for InboxDollars from months ago, never was paid for Novo either. I don't have any other proof for the last two mentioned, although they should be getting notified by these offer companies of our *************** but it isn't so with this app. We have to do the legwork. And if we don't come up with the proof they asked for, it's our tough luck I guess right? Not a happy camper, here.

    Business Response

    Date: 08/22/2023

    This member's account is being reviewed and an update will be provided this week.

Steady Platform Inc. is NOT a BBB Accredited Business.

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