We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Steady Platform Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the safelink wireless booster and than I received an email stating it will take 90 days to get my money however it clearly says steady will pay me as soon as my application is approved so why the 90 days??

    Business Response

    Date: 08/08/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated and paid.

    Customer Answer

    Date: 08/14/2023

     
    Complaint: 20422452

    I am rejecting this response because: I haven't been paid 

    Sincerely,

    ***********************

    Business Response

    Date: 08/16/2023

    A confirmation of the payment has been attached 

    Customer Answer

    Date: 08/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't received my booster rewards. One for $25.00 and the other for $20.00 and I have contacted customer service and have received no reply and quite frankly I'm furious.

    Business Response

    Date: 08/08/2023

    We were not able to locate this user. Please provide the email address associated with their Steady profile. 

    Customer Answer

    Date: 08/09/2023

     
    Complaint: 20406566

    I am rejecting this response because: the email provided on here is the same email on my steady account. So how do you not know who I am? And I provided the proof of me completing both boosters. But I haven't received any payment.  


    Sincerely,

    *****************************

    Business Response

    Date: 08/16/2023

    Account was retrieved and the rewards have been issued 

    Customer Answer

    Date: 08/16/2023

     
    Complaint: 20406566

    I am rejecting this response because: I haven't received theses issued rewards though that's the problem.


    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed 2 income booster's on steady app 2 month ago and received emails saying I completed them upgrade and webull, but still no deposits in my account. One was a $20 and the other $45. I have used the app previously and received payment promptly. Idk what is going on but the boosters don't do much when your waiting months and months for them to be sent, especially because you have a time limit to complete your end of the booster.

    Business Response

    Date: 07/27/2023

    We were not able to locate a Steady account with this email. Please provide us with the email address used to sign up with Steady.

  • Initial Complaint

    Date:07/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completed 3 steady boosters, have not received money even though in paid status.

    Business Response

    Date: 07/11/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated and paid out.

  • Initial Complaint

    Date:06/20/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello...my name is ***********************. Steady notified me twice that they paid me 20 bucks for completing 2 income boosters. I was suppose to be paid out on June 17th. Please email me back asap. Thanks

    Business Response

    Date: 06/22/2023

    Our records confirm three rewards have been deposited to the users linked account. We have reached out to the user for more details. 

  • Initial Complaint

    Date:06/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cometed a booster incentive on there app to earn some extra money and so read up and complete the booster and it says payments are usually **** business days I've contacted the company and it take days on days for them to reply and its now a reply saying its going to take ***** days!? How do they advertise that they can help with extra finances needed for daily life and unexpected bills if they can't even pay you for what they are advertising until a 1/4 of a year down the Road? If you needed the money for daily life and unexpected bills, the payment you finally do receive if you do is only going to cover the late fees : (

    Business Response

    Date: 06/20/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's reward has been escalated and pending for payment. 

  • Initial Complaint

    Date:06/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the webull booster April 25th 2023. I received a notification from steady that I got paid for it June 12th but they never deposited the $45 into my bank account.

    Business Response

    Date: 06/14/2023

    We can confirm the user completed the Webull booster. Unfortunately, there was a technical error when the reward was issued. We have manually paid out the user and the deposit should appear within 2-3 business days.

  • Initial Complaint

    Date:06/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been following up on Boosters for $65 since April, waited 90 days and have emailed them over 10+ times now. They sent some vague email that the reward was either direct deposited or sent as virtual gift card?!? They didn't specify which. When I asked for clarity on which one and when I have received only what appears to be automated messages indicating that my reward was sent. I check with my bank listed with Steady for direct deposits. MY bank stated unequivocally and in email correspondence [black and white/in writing[ that they confirmed that no funds had been sent or attempted by Steady. They are straight--up lying and sending out fraudulent and vague, uninterrupatable emails saying "this or that" was already done with no details and no response when asked for clarification.

    Business Response

    Date: 06/12/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated and paid out on.

  • Initial Complaint

    Date:05/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am completely outraged and disappointed by this app. I completed not one but TWO income boosters within the past 90 days and have yet to get paid for either one. I tried to get in contact with this company via email which seems like the only way to get a hold of them considering their phone number goes straight to voicemail. **************** says a lot about a business. I explained in my initial email to them that funds delivery was highly highly necessary considering Im a single mother going through a really tough time in this recession as well as a person with disabilities. This is straight lack of care at this point. I spent money to make money on these income boosters, but the timing for payout is outrageous. Then I go to read reviews and see people are getting paid after one week??? But Ive been sitting here for 2+ months? Its ridiculous. Theres no consistency in that. I just want to be consulted like a real human being in a timely manner. Thats all Im asking for. It should not be that difficult. Its been very hard to even survive these last few weeks so every ***** has counted.

    Business Response

    Date: 06/02/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated and paid out. 

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed an UPGRADE booster for 20$ incentive after 45 days I emailed to ask when I will be receiving this I got the response Our report does confirm the Safelink Booster was completed on 2/26. While Booster rewards are typically issued within **** business days, they will take ***** days during this time, depending on the Booster. It has been 85 days and still have not been paid. Why is this company offering incentives it does not plan to pay? Why are the lying saying it typically takes **** days when clearly based on other reviews that is not typical. If they are so busy why not hire more people? When will I get my money? Thanks

    Business Response

    Date: 05/23/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated and paid out. 

Steady Platform Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.