Business Profile
Internet Services
Steady Platform Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 61 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/28/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed the Upgrade ($25) income booster and have still yet to receive payment. Upon contacting customer service, I did not receive a response for over 20 days. When I did, I was met with dismissal and told there was a 60 day wait for payouts. However, when I started and completed this booster there was no such warning about delayed payout. As I am at or at least very close to the 60 day ***** I still have not received my booster. When I view it through the app, it also now says 90 days. You cannot change the terms multiple times after the booster is completed. I would like my money. I have NEVER had issues with Steady before now, but it seems as I'm not the only one.Business Response
Date: 11/04/2022
Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible.
This user's rewards have been escalated and paid out on 10/31/2022. Please see the attached documents as a reference.Customer Answer
Date: 11/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:10/20/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i completed the webull booster 2 weeks ago hve reached out to customer service via email at least 20 times with no reply.customer service is seriously lacking and quiet ridiculous.Business Response
Date: 10/21/2022
At this time our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible.
This user's rewards have been escalatedCustomer Answer
Date: 10/22/2022
why offer them as boosters and quick money if it takes 2 monyhs to credit and having to file a bbb complaint before being able to get a reply.After trying for 2 weeks, whats the delay??Customer Answer
Date: 10/22/2022
why offer them as boosters and quick money if it takes 2 monyhs to credit and having to file a bbb complaint before being able to get a reply.After trying for 2 weeks, whats the delay??Business Response
Date: 10/25/2022
Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible.
This user's rewards have been escalated and paid out on 10/24/2022. Please see the attached documents as a reference.Initial Complaint
Date:10/19/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an issue concerning the INCOME BOOSTERS of the steady platform. I have attempted to reach out and hopefully come to a resolution with steady but although I have sent several emails, requesting assistance, I have had no success in doing so - as in no reply :-(. Currently, I am owed for completion of for income boosters VARO Bank $75 ASPIRATION Bank $50 UPGRADE Bank $25 and WEBULL$45. I BELIEVE THREE OF THE FOUR ARE BEYOND THE 60 DAY WAIT TIME FRAME. I HAVE BEEN EXTREMELY PATIENT AND I EXPECTED FOR STEADY TO HOLD THEIR WORD AND KEEP THEIR PROMISES AS WE COMMIT OUR EFFORTS AND TIME TO PARTICIPATE IN THE OFFERS IN HOPES TO ACQUIRE THESE INCENTIVES TO HELP WHILE STRUGGLING WITH OUR OWN PERSONAL FINANCES AND LIVING SITUATIONS. I LOVE THE STUDY PLATFORM HOWEVER IT IS COMPLETELY DISAPPOINTING BEING ABLE TO ADDRESS PROBLEMATIC SITUATIONS WHEN THEY ARISE DUE TO STEADYS LACK OF RESPONSE AND LIMITED MEANS OF CONTACT. I AM A FIRM BELIEVER THAT COMMUNICATION IS ALWAYS KEY! AND IF THERE WAS OR CURRENTLY IS A DELAY ON BOOSTER INCENTIVES, MAYBE THAT IS SOMETHING YOU SHOULD BANNER ON YOUR APP SO THAT EVERYONE WHO USES THE PLATFORMS IS AWARE OR SEND OUT AN EMAIL TO ALL THE ***** TO INFORM DIRECTLY. HONESTLY- I WOULD HAVE NEVER KNOWN IF I DIDN'T COME HERE TO MAKE THIS COMPLAINT... AS PREVIOUSLY STATED, WITH CURRENT FINANCIAL HARDSHIPS, I WOULD APPRECIATE RESOLUTION TO THIS MATTER AND I TRULY APPRECIATE YOUR TIME.Business Response
Date: 10/20/2022
At this time, our Income Boosters are experiencing a severe delay in incentive payments. Please know that we remain committed to our Steady Members and their effort. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days.
This user should be receiving their rewards within 5-7 days.
Customer Answer
Date: 10/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:10/18/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed the Webull income booster for $45 and the Experian income booster for $5 offered by Steady well over a month ago; however, I have yet to receive my reward for either of them. I have tried to contact Steady multiple times now, but they have been unresponsive. Needless to say, I am sorely disappointed.Business Response
Date: 10/20/2022
At this time, our Income Boosters are experiencing a severe delay in incentive payments. Please know that we remain committed to our Steady Members and their effort. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. The user has been updated about their rewards.Customer Answer
Date: 10/20/2022
Complaint: 18242878
I am rejecting this response because:
The Webull offer explicitly states "Steady will send you $45 once you have met the fund requirement within 30 days of account open," which is an incredibly misleading statement.Sincerely,
S*************************
Business Response
Date: 10/21/2022
This users $45 reward was initiated today, 10/21/2022 and is currently pending. It may take the financial institution 2-3 business days to fully process. We have attached a confirmation of the transaction as a reference.Customer Answer
Date: 10/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:09/27/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Steady app promises to pay you money for completing income boosters, so I signed up for Upside and my first receipt was on June 26, 2022. Steady promises to send you $15 up to 60 days after the first receipt, so it has been well over 60 days. I reached out to their customer support on 9/13/22 and never received a response. I forwarded the original email again on 9/22/22 and still have not received a reply.I am requesting Steady to send me the money they promised meBusiness Response
Date: 09/30/2022
Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible.
This user's rewards have been escalated and paid out on 09/28. Please see the attached documents as a reference.Customer Answer
Date: 09/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/27/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Never received my promised income booster payments for signing up for various things including $75 for Varo completion, $40 for Aspiration completion, $25 for Upgrade completion And $25 for Yotta completion. I even got an email saying, Expect to receive Upgrade booster payment Within 30 days, yet I got nothing. The entirety of the 30 days is up in 2 days, so it would be impossible to Receive a bank payment Within the next 2 days as bank transfers take longer then 2 days. I never received the other 3 emails that I should have received upon completion of the Varo, Aspiration and Yotta income boosters. And they never replied to multiple of my emails. I kindly ask for my promised $75 Varo income booster payment, my $40 Aspiration payment, My $25 Upgrade payment and my $25 Yotta payment.Business Response
Date: 09/29/2022
Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible.
This user's reward has been escalated and paid out on 09/27. There is one other booster pending for payment.Customer Answer
Date: 09/29/2022
Complaint: 18134686
I am rejecting this response because: I have not received payment for the Aspiration booster of $40, I have not received payment for the Upgrade booster of $25 and I have not received payment for the Yotta booster of 25$. That's 3 payments I have yet to receive, not just one. I did receive the Varo booster of $75 yesterday September 28th but not the other 3.
Sincerely,
*******************Business Response
Date: 09/30/2022
The user has been rewarded for the pending booster rewards and has been informed that boosters may take 60 days to payout for the time being. Attached you can find the payout confirmations.Customer Answer
Date: 09/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:09/27/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had applied to use ********** so far the income booster had yet to be applied. Every time I reached out to Steady I get I response. The email only states they will get to me shortly. However I never heard back from them. I just want my money. ImBusiness Response
Date: 09/29/2022
Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible.
This user's rewards have been escalated and paid out on 09/27/22.Initial Complaint
Date:09/21/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Urban league partnered with steady app to give stimulus money for the guaranteed income program been waiting on my money for 21 days and counting they do not answer emails I wish they would have chose a better platform because steady app isn't guaranteed to do anything there are a million reports of ppl not getting their boosters I have a 50 dollar booster as well not paid out. Disgusting there is nothing guaranteed about this appBusiness Response
Date: 09/23/2022
The user's account was experiencing technical difficulties with their linked bank account. Their account has now been corrected and their deposit was processed on 09/22/2022. See attached document as confirmation.
Steady is experiencing a severe delay in booster payments. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to our members fast, but that's not always possible. We're in communication with our payment team to get this reward squared away.
Initial Complaint
Date:09/06/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed one of their incentives and they refuse to pay. I invested my money into something based solely on their incentive and the do not want to pay.Business Response
Date: 09/15/2022
The payout timeline is listed in the Steady app. We want our members to receive their rewards as quickly as possible. Wed prefer them to get to them fast, but thats not always possible. The user was compensated for their efforts on 09/08/22. Their reward was sent as a deposit.Initial Complaint
Date:08/30/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I COMPLETED THE INCOME BOOSTER AND WAS PROMISED $75.00, I CONTACTED VARO BANK FIRST AND THEY SAY I NEED TO CONTACT the Steady App to get my refund.. I email them because Steady App has no phone I get a return email stating they are busy. No Phone???Business Response
Date: 08/31/2022
Our Income Boosters are experiencing a severe delay in incentive payments. Steady remains committed to our members and their efforts. We have confirmed that this members booster has been successfully completed. Delays such as these are why we ask in the booster terms that users please allow up to 60 days". We've communicated with the member and they have been paid for their endeavors as of 08/30/2022.
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