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Business Profile

Letterpress Printing

Anna Griffin Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Letterpress Printing.

Reviews

Customer Review Ratings

2/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromCzarina A

    Date: 03/28/2025

    2 stars
    Anna Griffin sells beautiful paper crafting products. Her products are pricey and can be well worth the price, however, her delays in shipping and bad or lack of customer service is subpar. I have spent thousands of dollars over the past 3 months on her products because of its high quality and aesthetic, but the company's handle on customer service is unacceptable. I live in ****** and know that more often then not we are not privy to the same shipping privileges as those living on the continental US - no free shipping and long shipping times. Nonetheless, I still get my packages. Not with Anna Griffin. Twice my packages have been lost by the shipping company they use. Another shipment was missing items. I reported it on Feb 19, and it was not shipped out until Mar 19th. Correction - to this day, only the label has been printed but it is not yet with the shipping carrier. This is 1 month after I reported it. I offered to settle for a refund instead as I knew it would be the most expeditious way to handle the issue, but they insisted to ship the missing items. In fact, if I had not followed up with them again on the status, it probably would have fallen through the cracks, again. Furthermore, I am still waiting on a package that was shipped on Feb 26.I have no problems with other companies I order online from - domestic AND international. Some may put the blame on the shipping company, but this is a recurring issue, and only with Anna Griffin. I would assume a company of its caliber would attempt to rectify the issue especially with loyal customers. Seemingly, this is not the case. I really want to continue to order from Anna Griffin, but her handle on customer service and poor shipping processes are huge deterrents. If you live outside of the continental **, buyer beware. It may take a long while before you receive your products. You might as well forget you ordered from her to lessen the anticipation. ***************** Don't count on it.

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