Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a subscriber to **** and wish to cancel my subscription. I've tried every avenue to do so but failed. On line through my TV and on my computer. I've chatted with AI and given sa m e directions which fail to correct my problem. Can not connect with human and there is know phone number that I can find to call ****. I've been charged now another months fees and need assistance in trying to resolve this please.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following the ***************** boys basketball tournament, the weekend of March 6-8th, I canceled by NFHS Network subscription, which automatically bills by card $11.99/month on the 19th of every month. I noticed on 5/19/2025, that NFHS Network continued to bill my account, despite the fact that I canceled by subscription and was no longer using the platform, since March of 2025. I went back through my bank statements and I was charged on 3/19/25, 4/19/25 and 5/19/25. On 5/19/25, I emailed NFHS Network with my concern. On 5/20/25, I received a response back that billing was done from ****** Play and I would have to cancel through them. When I log into my ****** Play, it does not show any active subscriptions, except my monthly fee for additional storage through ******. Additionally, my **** account does not show an active subscription. I know this, as my daughter tried to log into my **** account, to watch her boyfriend's baseball game last month, and it told her I did not have an active subscription and would have to renew to watch the game. Why is this, if **** is still collecting money from me monthly? I typically would not contact the BBB for an issue such as this; however, the company has given me no solution and does not have a phone number to actually call the company. Additionally, when I went onto ****** to try and find contact information, I was met with NFHS Network's 1.2 stars on ****** from 147 reviews. The only reason they have 1.2 stars, instead of 1, is because they received one 3 star review. Yes, you heard that correctly. Of the 147 reviews, only 1 is higher than 1 star. And a vast majority of these reviews are individuals complaining about the same thing I am filing a complaint for. To make matters worse, this is a company that is a national broadcast company/streaming service for high school athletics. This means they are ripping off families who pay for this service to watch their children play in games they aren't able to attend.

  Business Response

  Date: 05/22/2025

  Hi *******-

  Apologies over the frustration in cancelling your subscription.  We have some limitations on what we can do when the subscriptions are processed via 3rd parties like ****** but still hate that it was such a pain for you.  It looks like the support team was able to get some assistance from ****** and process refunds for the last 4 months of charges.  Hopefully you have the subscription successfully cancelled with ****** as well to prevent future charges but let us know if you need anything else.

• Initial Complaint

  Date:05/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has renewed a subscription that I did not renew. It has been billed to my **************** Account since ******** least 3 1/2 years. I did not authorize a renewal. I have not used this subscription--perhaps once as an initial trial or free one time viewing. It is possible for me to know what the letters and numbers show on my account. I unknowingly paid the bill. They just gave me a 3 month refund.

  Business Response

  Date: 05/19/2025

  Hi ********-

  We are sorry to hear about any confusion regarding your subscription.  Our records show that the subscription terms (***********************************************), including the automatic monthly renewal were clearly presented in multiple steps in the sign-up process and post-purchase confirmation email. We certainly want to make this information transparent so customers like yourself are fully informed at the time of purchase.  That said, we understand that these details can sometimes be missed so as a gesture of good faith, weve already issued refunds for 3 months of subscription charges and cancelled any future renewals.
  
  If you are concerned that someone may have fraudulently used your credit card and email address to create the account please check with your bank on the best next steps there.

   

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23345074
  
  I am rejecting this response because three months refund is a minuscule amount of what we were improperly charges. I believe it was over 3 1/2 years of mis-charging.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8th, 2025, I purchased a monthly subscription from **************************************** Associations on ************************************************ I could watch my local high school play basketball in the Varsity MD Boys State Basketball playoffs. The game was listed to come on 3/8/25 at 5:30pm. The game then said delayed and never came on. The game was never recorded or uploaded to watch on demand. I then began to look for other games to watch, like I did today, but the game said delayed and never came on. The game listings are misleading and there's no way to know whether you will see the game or not. I have not been able to catch a live game that I've wanted to watch. This is very predatory because sports lovers and those that want to support their high school can't watch the games and that's the majority of the people willing to spend $12! I'd like a full refund and a realistic live game schedule.

  Business Response

  Date: 03/17/2025

  Apologies none of the events you have attempted to watch have broadcast successfully, we'll check on the cameras at those schools to see if we can determine what is going on.  We would be happy to process a refund for you if could email us your account details at ****************************************************************?.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this to watch a boys high school basketball semifinal game. Terrible streaming, buffering and poor value for $12.00. Thankfully I only did a monthly subscription as opposed to the year. Very disappointed in the value proposition for it to offer a great service and not deliver. Waste of time and money.

  Business Response

  Date: 03/16/2025

  Hi *****-

  Sorry to hear you had issues with the broadcast, we know how frustrating that can be to miss those moments.  We would love to know more about which specific game you were trying to watch in order to determine if it was the broadcast or an issue with bandwidth that would be on the internet side.  If you could email us the details of the team you were watching, state, sport and date to ****************************************************************? that would be very helpful.  We can also look at extending your subscription for a free month for your trouble.

  Thanks!

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/25 I subscribed to the NFHS Network to watch my grandson wrestle in the state tournament. Since this was the last wrestling tournament of his high school career I clicked on the monthly subscription button. Instead I was automatically subscribed to a yearly subscription. I feel that this was very deceptive on ***** part. I have absolutely no reason to ever use this subscription again. In addition to the deceptive sign-up issue I am unable to talk to a person. I certainly dont have an issue paying for one month, but not for a year. I feel like I have been scammed.

  Business Response

  Date: 03/07/2025

  Hi ******-

  Apologies about that experience, the annual plan pricing is simply intended to highlight the savings on the annual plan compared to a monthly subscription.  We do have the annual pass price in large text before you check out in the purchase process in order to be as transparent as possible.  We are happy help you cancel your subscription, refund the annual pass and let you sign up for the monthly plan, just email our support team at ****************************************************************? and we'll be happy to help!

   

  Thanks!

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to watch my granddaughter's basketball team. I have filed at least four complaints with **** due to "technical difficulties" preventing games from being shown. They assure me they will work to avoid that problem in the future. Add in the games where the time and score are not shown or radically glitching and I maybe got three games out of more than 20, in more than a dozen different gyms. I checked other team streams and found the same thing. Meanwhile, I have yet to see a properly streamed game in the Ohio Girls BB state tournament. Do NOT pay for this service thinking you will get to see games. You may find a couple, but not enough to be worth the subscription. This site should make it clear up front how frequently purchased access will fail.

  Business Response

  Date: 02/28/2025

  Truly apologize for the technical difficulties youve experienced while trying to watch your granddaughters games. We understand how frustrating it is to miss those important moments, and we truly appreciate your feedback.
  
  We will actively reach out to those schools you had trouble with and work on improving the reliability of our equipment for future viewing. Additionally, our support team will reach out directly to discuss your experience and explore potential refund options.

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please do better. You would be providing a valuable service if it was reliable.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Erroneously billing us monthly for services we never signed up for!!!!They have an F rating with the BBB!!!!!A flipping F!

  Business Response

  Date: 02/23/2025

  Hi *******-

  It looks like your request to cancel the subscription was processed on 1/30/24 and refunds were issues for prior months (with the exception of 2 months that were disputed with your credit card company).  If you are still seeing charges it may be that they are associated to a different account, but the request you sent in today to support will allow us to figure that out with you.  Thanks in advance for your help.

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sick and could not go to my grandson's baseball game. I am am member of ********, and the named business had a link that said the game was being streamed, so I got a $79.99 annual subscription. It was not streamed, and no one will answer me. There is no evidence the games will ever be broadcast. Their automated system says they will not give a refund. This site is a scam.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $79.99 to watch a high school football game that was not streamed due to the sites technical difficulties. I have attempted multiple times to obtain a refund without success.