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Business Profile

Live Streaming

NFHS Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Complaints

Customer Complaints Summary

  • 119 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** makes it virtually impossible to cancel charges. Ive wasted too much time trying to cancel TWO charges per month. They cant seem to find accounts under any of our email addresses. Ridiculous and fraudulent.

  • Initial Complaint

    Date:01/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past year we have contacted NFHS Network multiple times to end our subscription, we ended up subscription online multiple times, I spoke directly to a representative of the company and was told my subscription was canceled, I contacted our bank to halt payment to the company, and yet we have continued to be billed. This has been going on for months and we have not accessed this network for almost a year.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has continued to charge me after cancelling my subscription back in June or July. I removed my subscription online and it clearly says no active subscriptions and I removed my credit card info but they are still charging me. I went to call and thier website says they dont accept phone calls so email or chat. I emailed months ago with no response and today I chatted with a bot that at the end told me they would contact me and hung up. They need to refund my subscription fees since June.

  • Initial Complaint

    Date:01/01/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account subscription is associated with the email, ************************ I login to the app automatically, and it says I have a monthly subscription, which is being charged $12.98 monthly. The app wont allow me to cancel, it makes me go to the website.The website says my password is incorrect. Then it says the email address isnt found, which is a lie. **** wont allow me to cancel, its impossible. I need this canceled and $12.98 refunded, immediately. Ive been trying to cancel for two weeks. Ive tried multiple ways, and **** continues to operate in bad faith.

  • Initial Complaint

    Date:12/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to this network on December 6, 2024 I pay $12 per month and when I tune into games there is always an issue! The score is either not on the screen or blacked out for one team! I email the service team and they always use a general response. we are working on the issue but nothing is being done and the entire game no one could see the score! I called other customers and they had the same issue! So its not just my account! The score board has been an issue even when I subscribed in March! I have emails to prove I complained them. How are you charging $12 a month and not delivering the service you promised!!

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** frequently simply wont work. We have missed numerous gamesbasketball, football and baseballthat our grandsons have played in because, according to ****, they are experiencing a technical issue. They experience these technical issues on a very regular basis.

  • Initial Complaint

    Date:12/13/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NFHS Network advertises games then requires you get a subscription. Once subscription is paid you will receive an error that due to technical difficulties the game will not be streamed. I tried multiple games to be sure it was just an isolated issue. After trying multiple games I couldnt get any to stream. I requested a refund and cancellation but there is just a Bot that spins you in circles. Dont waste your money on this you will be disappointed.

  • Initial Complaint

    Date:12/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for their service and we get a report they are having technical difficulties and they will not be steaming the game. It was working for a game just before then 5 minutes later no service and no one to talk to. They only give an email address and how quickly will they respond. Guarantee it wont be before the game is over. NFHS Network wanted the business of the schools now they cant deliver.

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendor took my money and promised to deliver streaming to a football game. Like everyone else filing complaints here against this company, I did not receive the product. They immediately put up a message about technical difficulties and then 15 minute later said they weren't going to stream the game. Total fraudulent outfit. I don't believe they had any intention of providing this service. Total scam - give me my money back you frauds!

    Business Response

    Date: 11/11/2024

    Hello, 

    Were truly sorry that you missed the game due to technical issues. We understand how frustrating it is when a game you were looking forward to isnt available, and while a refund cant make up for the missed experience, we hope it helps to show our commitment to addressing your concerns.

    Weve processed a full refund for your recent charge, and were actively working on improvements to prevent this from happening again. If theres anything more we can do for you, please dont hesitate to reach out to our support team at: ****************************************************************

    Thank you for your understanding,
    **** *.
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $11.99 to stream a high school boys soccer playoff game. We were charged $11.99 but the game was not available. We received a message that states the automated cameras were having technical difficulties and the game would not be available. **** will not give a refund.

    Business Response

    Date: 11/07/2024

    Hi *******, 

    Thank you for reaching out, and Im sorry about the experience you had with the stream for your high school soccer game. We understand the frustration when a game isnt available as expected, especially for such an important event.

    While I see your account has been cancelled, weve gone ahead and refunded your recent subscription charge to help make up for the inconvenience. Should you decide to return in the future, please know that were working continuously to improve streaming reliability.

    If theres anything more we can do, feel free to reach out to our support team at: ****************************************************************

    Best. 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

NFHS Network is NOT a BBB Accredited Business.

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