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Business Profile

Live Streaming

NFHS Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Complaints

Customer Complaints Summary

  • 119 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered service in Dec 2022, then cancelled in Jan 2023. NFHS sent an email confirming the cancellation. But they continued to bill me $12.98 every month, and I just noticed the charge on my Oct statement. It is impossible to call, and when I sent email complaining of the issue, NFHS denies charging me, even though I sent in a picture of my credit card statement and a copy of the cancellation email. This company is a fraud, trying to steal money from parents who want to watch high school games on TV. Once they get your credit card number, they will steal from you every month until you cancel the card. Same as all the other complaints on BBB.

    Business Response

    Date: 10/10/2024

    Hi ****, 

    Thank you for sharing your feedback. We sincerely apologize for any billing issues youve encountered and acknowledge that this concern dates back some time. In our efforts to enhance the overall customer experience, we are committed to improving our services and support. We regret if we fell short of delivering the experience you expected.

    Were always here to help and welcome the opportunity to further assist if you have any remaining concerns - feel free to reach back out to our team at ***************************************** Your feedback is valuable, and we're committed to providing a better experience for all NFHS Network fans.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager

    Customer Answer

    Date: 10/16/2024

     
    Complaint: 20854947

    I am rejecting this response because: It took almost a year for the NFHS network to get back to me, and I still deserve to be refunded for the months I was billed after I cancelled (and received confirmation of the cancellation). Refund the rest of what you overcharged me to resolve this issue.

    Sincerely,

    **** *****

    Business Response

    Date: 10/16/2024

    Hello, 

    Thank you for your response and for allowing us the opportunity to make this right.

    Ive reviewed your account and identified the charges that remained after your cancellation. Im happy to let you know that Ive processed refunds for the payments from January 2023 through July 2023. You should see these funds returned to your account within the next 7-10 business days.

    We truly appreciate your patience, and were sorry again for any inconvenience caused. If you have any further questions or need additional assistance, dont hesitate to reach out. Were here to help.

    Best, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:11/08/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $20 for a copy of a digital copy of a volleyball game and didn't get it. See attachment

    Customer Answer

    Date: 10/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:10/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canncellation policy and procedures not possible to follow instructions. I tried two cancel last April but billing recurring.

    Business Response

    Date: 10/16/2024

    Hello *******, 

    Thank you for bringing this to our attention, and Id like to sincerely apologize for the delay in addressing your concerns. I understand how frustrating it must have been to deal with recurring charges after attempting to cancel your subscription.

    After reviewing your account, I can confirm that your cancellation has been processed, and Ive also issued a refund for the last six months of your subscription. You should see the refund reflected in your account within the next 7-10 business days.

    If you are still experiencing any issues or have any further subscription or billing concerns, please dont hesitate to reach out to our support team at ***************************************** Were here to assist and ensure everything is resolved smoothly.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:10/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They forced consumers to pay 11 dollars to buy streaming to the HighSchool football game. Then they still ran ads!.Then the service crashed after 2 quarters. No customer support on premises. Misstatements made and no service

    Business Response

    Date: 10/23/2024

    Hi ****, 

    Thank you for reaching out and sharing your experience with us. I sincerely apologize for the service issues you encountered during the ****** vs. ******* football game last year. I completely understand how frustrating it must have been to miss part of such an important event, especially when family and friends were relying on the stream.

    We regret that our service did not meet expectations, and I acknowledge that the ads during the stream added to your frustration. The crash and the lack of real-time support are issues we take seriously, and your feedback has been shared with the appropriate teams to prevent this from happening again.

    While I realize its been some time since this occurred, I want to assure you that weve been actively working on improving the reliability of our streams, especially during high-traffic events like playoffs. If you ever decide to give us another chance, please dont hesitate to reach out, and we will do everything we can to ensure a better experience.

    Thank you again for your feedback. 

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:10/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid subscription and cant watch any games. This is the third time

    Business Response

    Date: 10/18/2024

    Hello *****, 

    Thank you for your feedback regarding your experience with the NFHS Network. We sincerely apologize for the delayed response to your complaint and understand how disappointing it is to miss out on games you we're looking forward to watching.

    While it looks like your account was canceled last year, we want you to know that our support team is always here to assist with any issues you may encounter in the future. Should you decide to rejoin the NFHS Network community, were committed to providing a better experience.

    If theres anything else we can help you with, please dont hesitate to reach out to our support team at ****************************************************************.

    We appreciate your understanding and hope to see you back with us soon!

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The are supposed to provide TV coverage of high school football games. Over the last 2 years already 75% of the time they show technical difficulties. Disappointed GHSA WILL LET THEM CONTINUE TO COLLECT MONEY OF THE *******

    Business Response

    Date: 10/18/2024

    Hi ***********, 

    Thank you for sharing your feedback regarding the high school football coverage. We understand that technical issues can be disappointing, and we apologize for the delay in addressing your complaint.

    If you are still encountering issues, we encourage you to reach out to our support team at ***************************************** Providing us with details about the specific games or streams will help us address your concerns more effectively.

    Thank you for being part of the NFHS Network community. We value your input as we strive to enhance the viewing experience for all NFHS Network fans.

    Kind Regards,
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Watching depending on the sport event you watch if it's live or on demand that the quality is not the best and you can make out what player or plays are going on and some games are incomplete on demand who wants to struggle watching the game to find out it's not all there

    Business Response

    Date: 10/28/2024

    Hi ******, 

    Thank you for your feedback, and I apologize for our delayed response. We understand that issues with video quality and incomplete streams can be disappointing, and we want to ensure our service meets the standards you expect.

    It appears your subscription may have been through a third-party service, which limits our ability to issue a direct refund. However, if youd like to give us another try or need support with specific schools or team streams, our team would be more than happy to assist: ***************************************** Were continuously working with our partners and schools to enhance the quality of our broadcasts, and your input plays a vital role in these improvements.

    Thank you for your patience, and please dont hesitate to reach out if theres anything further we can do to assist.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

    Customer Answer

    Date: 10/28/2024

     
    Complaint: 20779381

    I am rejecting this response because:

    I don't need refund but could I get credits for free service then

    Sincerely,

    ****** *******

    Business Response

    Date: 10/31/2024

    Hi ******, 

    I completely understand your frustration. We have created a voucher code for you so you can enjoy three free months of streaming on the NFHS Network. I will connect with you via email to share those details. 

    Kind Regards, 
    **** *. 

    Customer Answer

    Date: 10/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:10/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September, I ordered the **** to watch a high school football game. The video did not work and I was unable to watch the game. I sent an email/chat to cancel the subscription and request a refund. **** billed me twice for the same service and only refunded me once. Now, they are charging my credit card for another month of service. **** has terrible customer service! They only offer a chat bot messaging service so I was unable to resolve this with them directly. I know that 2 of my relatives are trying to get refunds for the same issue. After reading the complaints on this BBB.org, I am concerned that this company is not offering adequate customer service so that customers will continue to get billed without a way to cancel the service. I have paid $23.98 and received one refund for $11.99. I am requesting $11.99 refund. There is also a pending charge for $11.99. If this is not canceled, I am also requesting this to be refunded. The attachments show the credit card charges and the email confirming my refund request and subscription cancellation request.

    Business Response

    Date: 10/18/2024

    Hi *******, 

    Thank you for your patience and for bringing this matter to our attention. Id like to start by acknowledging the delay in responding to your concern from last year, and I sincerely apologize for the inconvenience this has caused.

    Ive reviewed your account and can confirm that your subscription was canceled and refunded when you initially contacted us in Sept 2023. After looking further, Im not seeing any additional charges on your account. However, if youre still noticing any further charges or pending payments, please feel free to reach out to our support team at ***************************************** and well be happy to investigate this for you.

    Thank you again for your patience, and were here to help if needed.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    By far the absolute worst service i have ever paid for. I have missed 3 of my sons 4 games so far due to "technical difficulties" then the one game that came in glitched so bad, I couldn't even tell what was happening. They have a scoreboard on the bottom of the screen that is right one time per game.... the start when it is 0-0.... all of that, and the sad thing is, that's not even the biggest joke! When you try to reach someone from the company, tech support, phone number, live chat, etc..... the only option is an email address that I'm 99% sure nobody ever sees. All I want is my year of money back and to warn everyone else not to EVER subscribe to this joke.

    Business Response

    Date: 10/23/2024

    Hi *******, 

    Thank you for your feedback, and I sincerely apologize for both the challenges youve experienced with our service and the delay in addressing your concerns. We understand how important it is to be able to watch your sons games, and Im sorry that technical issues impacted your ability to do so. Its clear we didnt meet your expectations, and we appreciate you bringing this to our attention.

    After reviewing your account, Ive processed a partial refund as a courtesy for the difficulties you faced. We are continuously working with schools to improve the reliability of our streams, and your feedback is invaluable in helping us enhance the experience for all viewers.

    If youre still experiencing any issues with your streams or have any concerns about your subscription, please reach out to our support team at ***************************************** Well make sure to prioritize your request and address it as quickly as possible.

    Thank you again for your patience. 

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every game, no matter the school, every week there is something wrong. This week watching ************** vs ****** game, there is no update on scoreboard, no down update, game clock isn't working. Sick of this, every game. This is too much to pay a month to have issues with every game! Fix it already and lower the price!

    Business Response

    Date: 10/29/2024

    Hi *****, 

    Thank you for sharing your experience with us, and I apologize for the delayed response. I completely understand how frustrating it must have been to encounter repeated streaming issues, especially when youre looking forward to watching each game without disruptions.

    Were reaching out to the team at ************************** to ensure their streaming setup receives a thorough checkup. Our goal is to provide reliable, high-quality broadcasts, and were committed to working with our partner schools to deliver a more consistent experience.

    If you choose to give us another try in the future, please know that our support team is here to help with any issues that may arise. Your patience and feedback are helping us make valuable improvements, and we appreciate the opportunity to do better for our viewers.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

    Customer Answer

    Date: 10/29/2024

     
    Complaint: 20645037

    I am rejecting this response because: this complaint was from last season and I no longer need to watch ************** so you reaching out to them now after a year is of no use to me.  I still had to pay for something I wasn't able to watch.  

    Sincerely,

    ***** ******

    Business Response

    Date: 10/29/2024

    Hi *****, 

    Thank you for following up. I understand your frustration with the timing of our response and the lack of resolution when it mattered most last season. While I know this cant make up for the missed games, well be issuing a partial refund for your previous subscription as a gesture to acknowledge the experience you had.

    While we wish we could have resolved this sooner, please know that your feedback is important in guiding improvements to our service and support. Should you ever choose to return in the future, were committed to providing a more reliable experience. Thank you again for your patience, and I apologize for any inconvenience caused.

    Best Regards, 
    **** *. 

    Customer Answer

    Date: 10/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

NFHS Network is NOT a BBB Accredited Business.

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