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Business Profile

Live Streaming

NFHS Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Complaints

Customer Complaints Summary

  • 119 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We opened an account over a year ago with NFHS Network. Over 6 months ago we canceled our subscription, yet NFHS Network keeps slamming us with the $11.99 reoccurring fee on our credit card statement. I have called them, but of course their phone number *************) is simply a bot instructing the caller to visit their website to contact them. I have emailed and called multiple times. We have NO current subscription to NFHS Network nor have we had one for months, yet they keep billing us. I blocked our credit card from accepting any future bills from them as of this morning, but I'd like them to refund us for the past several months minimum.

    Business Response

    Date: 03/28/2023

    -----Original Message-----

    From: *************************** <*************************>

    Sent: Monday, March 27, 2023 8:52 PM

    To: info <**********************************************>

    Subject: complaint ID ********

     

    EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.

     

     

    Dear BBB,

     

    NFHS finally reached out today after I had filed a complaint with you regarding them, and they canceled our subscription. We should be receiving no more ******** from them from this point forward. If we do, Ill be sure to let you know. As it is, I feel like my complaint has been resolved.

     

    Thank you for your time and attention to this matter.

     

    Sincerely,

    ***************************

    Customer Answer

    Date: 03/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding NFHS Network. I just discovered that I was being charged over 10 dollars a month for since 2019. I never was not aware that I was being charged and never used this service. I attempted to contact them but they dont have a live person that you can speak with. Im upset and feel that this system is set up to scam people who are not aware of these reoccurring charges. I requested a full refund and erasure of my credit card from their records. They only agreed to refund 1 month. Also, they deliberately make it impossible to reach them. This is a fraudulent operation.

    Business Response

    Date: 10/21/2024

    Hi *****, 

    Thank you for reaching out, and I sincerely apologize for the delayed response to your complaint. I understand how frustrating it can be to discover unexpected charges, and Id like to help clarify the situation.

    Upon reviewing your account, I can confirm that a refund for one month was issued when you initially reached out to our team. While our subscription and refund policies state that all sales are final, and subscriptions automatically renew unless canceled, as a courtesy, Ive gone ahead and processed a partial refund for your subscription.

    If you have any further questions or concerns, or if theres anything else we can assist with, please dont hesitate to reach out to our support team at ***************************************** Were always here to help.

    Thank you for your understanding.

    Best Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:03/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a subscription to watch ***************** Basketball Championships, I can not get the video to work. I can not get any help from technical support. they literally state on the help page "In order to improve and provide a better experience for our customers, we are no longer accepting incoming phone calls." how can you help someone if you will not talk to them. I wonder is this just a scam company.

  • Initial Complaint

    Date:03/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribe to the NFHS Network on 2.24.2022 to view live game of my local high schools. However when I try to view live games, I am asked to subscribe again for an additional $11.99. I have sent multiple email for support. However ro no avail.

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in ****** last year and my granddaughter was graduating. My daughter gave me the info to watch the graduation. I had no idea I was subscribing to a service that began charging me 11$ each month. I could not find a means to complain or cancel and need your help to cancel and refund for the service that I have not used since the graduation.

    Business Response

    Date: 10/18/2024

    Hello, 

    Thank you for reaching out to us about your subscription. We truly appreciate your feedback and sincerely apologize for the delay in addressing your inquiry.

    When signing up for our service, customers are informed that they are enrolling in a subscription that can be canceled at any time. We see that your account has been canceled, and we understand there may have been some confusion regarding the recurring charges.

    In light of your situation, we will be processing a refund for a portion of the charges incurred. Please allow 7-10 business days for this to reflect in your account. If you have any further questions or need assistance, please don't hesitate to reach out to our support team at ***************************************** We're here to help!

    Best regards,
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription and have been attempting to view a game on-demand. There is no audio. I have reviewed their policy and understand that some events may be intentionally muted. I have inquired 3x as to whether the game I am trying to watch is intentionally muted or if there is a technology issues with the game that is obstructing the audio. I continue to receive canned responses that do not address my question. I am also interested in purchasing a digital copy, but would only do so if I was assured that audio would be provided.

    Business Response

    Date: 10/21/2024

    Hi *****, 

    Thank you for reaching out, and we sincerely apologize for the delayed response to your inquiry. We understand how important it is to have a seamless experience when watching a game on-demand, and we're sorry to hear about the audio issues you encountered.

    While we couldn't locate any previous support requests associated with your account, we're more than happy to assist in resolving this matter if it remains an ongoing concern. If you'd like us to investigate further or provide clarification, please feel free to reach out to our support team at ***************************************** We're here to help and ensure your viewing experience is the best it can be.

    Thank you for your patience, and we appreciate the opportunity to improve your experience with the NFHS Network.

    Best regards,
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02-10-2023 I subscribed to this so-called livestream service tonight and I tried numerous times to watch the live basketball game of my grandchildren high school since I could not be there. Without any success, I tried to cancel my first subscription because of it not even letting me view my very first time. This is a joke of a service. When I tried to cancel, it said it would cancel when my renewal date was up. I had the service for an hour or so. I can't even watch my first event. I am contacting my credit card and filing a purchase dispute and leaving bad reviews for this service. I should have looked up the complaints about this before I subscribed. My bad there.

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nfhsnetwork I just discovered that they are charging me ***** a month for nothing for at least the last 3 months. I fear it may be more than a year.I never agreed to this. I want cancelation, a full refund and erasure of my credit card from their records. Also, they deliberately make it impossible to reach them. This is a fraudulent operation.

    Business Response

    Date: 02/10/2023

    On behalf of the NFHS Network I'd like to apologize for your experience so far. I can state with certainty that it is not the intention of the NFHS Network to mislead or deceive our customers in any way with our subscription model. We are very transparent about the auto-renewal nature of the subscriptions offered throughout the payment process with notices before, during, and after purchase. While an email notification of each monthly renewal charge is not sent by us, your financial institution of the card you authorized for the original payment should provide a standard monthly statement detailing any and all transactions including recurring subscriptions. We also do not monitor customer accounts for viewing activity as customers have the freedom to manage their subscription status on their own or by contacting our customer support team for any account management assistance. 

    Per your request on 2/9/23, you subscription has already been cancelled. We see no other requests from this email. You didn't specifically request a refund in your original communication, but we have gone ahead and refunded your card back for the last 3 months of charges. Details of that refund have been sent in a separate email. 

    To make a request to delete your account data, you may contact us *************************************************, or:
    2080 Media, Inc.
    2990 ***************, Suite 300
    *******, ******* 30341
    Attn: ****************** CCPA Request

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I acquired NFHS network to watch my grandkids high school sporting events during Covid. I dont think I was ever able to watch an event because there were always technical issues. I attempted to cancel more than one time but it was next to impossible to do so. Those last time was 3/1/22. They are charging me &69/year and I cannot afford that. I frustrated that I cannot seem to stop NFHS from taking money from my credit card. Ill stop short of saying its a scam, but it preys on people trying to stay in touch with their families during *****, then continues to collect from them hoping they will give up trying to stop the service

    Business Response

    Date: 02/10/2023

    On behalf of the NFHS Network I'd like to apologize for your experience so far and any misunderstanding. As previously communicated to you on 2/8/23 in response to your initial request to our customer support department, your annual subscription has been cancelled and your payment method has also been refunded for the most recent renewal charge. If you have any further questions please don't hesitate to contact us again. 

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NFHS Network makes it impossible to speak with someone. They offer no phone number or customer service. The camera at the school I purchased the service for hasn't worked since October. I have emailed them multiple times. They are aware of this issue and have a disclosure on the website stating that the camera is having technical difficulties and they are working to resolve the issue. It has been that way since October. They have never replied to any of the emails I have sent. I requested to canceled my service, but they won't cancel it until September because that is the end of my subscription date. They will not refund any of my money even though I have not been able to use the service I have been paying for since the beginning of October. I have paid for an entire year of service that I have not received. This is unacceptable. They have no accountability. They aren't trying to make it right and they shouldn't be able to treat people this way.

    Business Response

    Date: 02/10/2023

    On behalf of the NFHS Network I'd like to apologize for your experience so far. We had a chance to look into your situation and have processed a full refund on your Annual pass. Details of that refund have been sent to you in a separate email. Thanks for your patience and let us know if we can help with anything else. 

    Customer Answer

    Date: 02/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

NFHS Network is NOT a BBB Accredited Business.

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