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Business Profile

Mobile Phone Service

Infinity Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mobile Infinity bill for 2-22-23 cell phone charge $819.45. I am 80 years old, a totally disabled visually impaired ******* veteran. When I realized How much I was being charged I called the company immediately to question the bill. They told me my data button was on for this period of time. Let me say that I know very little about my phone. I do like to explore the internet, and I always do this from my home. I have never been charged extra for this before. Let me further say that, I am visually impaired and at times I have to rely on other people to handle my phone. Infinity mobile has another tier you can have for only $***** a month that gives you unlimited texts and data. When I questioned why I wasntt put in this automatically to prevent something like this from happening- I was told the customer has to ask for this. Ok, Im really stupid it seems. I would rather pay a bill for $820.00 then *****. To be honest I wasnt a wear of this. Since I have a credit card on file the charge was already taken out. Infinity Mobile further said they never give refunds. Com on guys, are you telling me this is the best you can do. I live on a fixed income and this will have a significant impact on me. My question is can anything be done? Infinity Mobile takes advantage of the little guy.

Infinity Mobile is NOT a BBB Accredited Business.

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