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Business Profile

Mobile Phone Service

Tello, LLC

Reviews

Customer Review Ratings

1.95/5 stars

Average of 22 Customer Reviews

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Review Details

  • Review fromRudolf Otto R

    Date: 03/13/2023

    5 stars

    Rudolf Otto R

    Date: 03/13/2023

    Tello is very efficient,reliable,with SUPERB customer service & with knowledgeable,courteous reps that answer the phone almost immediately, EXCEPTIONAL mobile carrier!!!!!!!!!!!!

    Tello, LLC

    Date: 08/01/2023

    Dear customer,

    Thank you so much for taking the time to review us, we appreciate it. We're very happy you're enjoying our services!

  • Review fromPeter L

    Date: 02/04/2023

    1 star

    Peter L

    Date: 02/04/2023

    Doesn't support visual voicemail. They used to make use of software that has since been abandoned and no longer works. Tello has no plans to identify an alternative for their customers, and just expects people to check voicemail the old fashion way. Out of date and out of touch with its customers.
     

    Tello, LLC

    Date: 02/07/2023

    Hello ***** and thank you for taking the time to review our services! We are sorry to see that you experience issues with Visual Voicemail.
    Checking our logs, we can see that our Support Team tried to troubleshoot the issue you recently experienced with it. One of our representatives will get back to you directly, to continue with the investigation.
    For any questions, we are available 24/7!
     

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