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Business Profile

New Auto Parts

Rareelectrical.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a starter motor for my boat. the item arrived on time, but when I installed it, the bendix would spin but not raise up to start the motor. I immediately removed it, put it back in the box, and started my return. I sent the item back, and they are trying to charge me a $37.72 restocking fee for a defective item. They replied with "Thank you for reaching out. Your refund was processed per ******'s policies as the item was not returned in original condition. We apologize for any confusion."... which is what they reply to everyone they pull this on. The item was sent back in the same condition it was in when I received it... DEFECTIVE! Their Amazon reviews, and the BBB report is full of similar cases. Wouldnt be surprised if the one I returned is already on its way to the next scam victim. Side note... I reinstalled the original starter (which was old, and on its last leg) and it started the motor fine. So it wasnt an error on my part that it didnt work.

    Business Response

    Date: 06/18/2025

    Dear Customer,

    We appreciate your feedback.  We are sorry for any inconvencience you may have experienced with this order.  The restocking fee has been refunded.  Our team strives to provide excellent customer service and we continue to work toward this goal.  Thank you for business.

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sent the wrong part - dragged their feet on the refund, and then charged a 20% fee for their mistake. I have just canceled another order I had with them and will avoid this seller in the future.

    Business Response

    Date: 11/29/2024

    Dear Customer

    We strive to provide excellent customer service and I am sorry for any inconvenience you experiences.  Your full refund was processed, thank you for sharing your feedback.  

    Best Regards,

    Rareelectrical

    Customer Answer

    Date: 12/05/2024

     
    Complaint: 22551815

    I am rejecting this response because:

    As noted before - they waited until the very last day to respond (actually day after), and I have not received any direct communication from them nor did they refund anything.  This process formally closes tomorrow, and if I do not respond then it is considered closed and satisfied.  That is not an accurate reflection of how I feel.  I urge fellow buyers to beware.

    Sincerely,

    ******* *****

    Business Response

    Date: 12/05/2024

    We appreciate your feedback.

  • Initial Complaint

    Date:09/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a quantity of two 74.5mm piston ring sets, item #********* for a project on which I was working. After allowing my order to sit at their facility for SIX DAYS, my purchase finally shipped. My components arrived today. With much anticipation, I opened the package. Much to my dismay, the package CLEARLY STATES that these components are for a 69mm bore! UNBELIEVABLE! Two weeks of my time wasted due to total incompetence! They will be returned and I shall never call upon their services again.

    Business Response

    Date: 09/27/2024

    Mr. *****,

    We sincerely apologize for any inconvenience you may have experienced with our service.  A full refund has been processed. Once again, we apologize for any frustration you may have experienced, and we appreciate the opportunity to make amends. Thank you for bringing this to our attention.

    Customer Answer

    Date: 09/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an alternator for my boat through Amazon on 7/3/24, mainly because the seller made a representation that the part would arrive no later than 7/11/24. The seller shipped the part on July 5, and it arrived at a "carrier facility" on 7-8 and then never moved. When the part did not arrive on 7/11 as promised, I contacted the seller via online chat (apparently they don't have phones) and was told that the part was lost and they would make a claim with the shipper, and have refused to refund my money until they are assured that the part they lost is found and returned.

    Business Response

    Date: 07/22/2024

    Hello ****************,

    I am sorry your package was not delivered in a timely manner.  We are filing a claim in your behalf with USPS.  I understand this was an inconvenience to you and your family and a refund is being processed immediately. We genuinely value your business and want to ensure that every customer has a positive experience with our company. If there are any additional issues or if you have further feedback, please do not hesitate to reach out to our customer service team. We are committed to addressing any concerns and continuously improving our services.  

    Once again, we apologize for any frustration you may have experienced, and we appreciate the opportunity to make amends. Thank you for bringing this to our attention.

  • Initial Complaint

    Date:10/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product failed in less than 10hrs of use. Company offered a refund after I sent photos of the problem. They requested a lot of further details. I supplied everything they asked for. They asked if I wanted a refund or a replacement. I requested a refund. Now they are not replying to any emails and have gone silent. The part was a complete mechanical failure. A good company would want the part back to investigate the failure. I just want my money back.

    Business Response

    Date: 10/17/2023

    ******, I have confirmed two things:

    1) you received unacceptable delays on the responses to your basic request

    2) your return shipment arrived yesterday.

     

    I have confirmed that your refund is in the queue to be processed today.

    The customer service issue is harder to address, but I want to assure you it is below the standard level of service that we expect.  I am actively researching and querying the team regarding what occurred.  All apologies for the delay on your refund.

  • Initial Complaint

    Date:08/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an alternator for a tractor through them. The alternator I received from them was defective and did not work. I sent the alternator back and they refused to refund the full amount of what the alternator cost. I have requested multiple times that they make it right but, they will not.

    Business Response

    Date: 10/11/2023

    Please note multiple concerns:

    1. You submitted this return to Amazon with the reason "Order arrived too late".  We successfully overnighted the package to you!  I confirmed the tracking.

    2. The only message we received from you said you "couldn't get it to work."  We assumed you ordered wrong and replied with our warranty information, including the restocking fee.  There was no further communication from you.

    3. You then attempted a credit card chargeback for the entire original purchase price (!), after we had refunded you minus the restocking fee.

     

    This BBB complaint is going in the wrong direction.  It appears our service has been stellar and upstanding.  Please let us know if your credit card chargeback was successful or if you still need the restocking fee refunded.

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 28, 2023, I purchased an alternator listed as: new from Rareelectrical via Amazon. The company sent me a Remanufacture alternator. I am attempting to return, but the company is not willing to refund me full amount paid. The company states that they are going to charge me a 20% restocking fee and the cost of shipping. I would like a full refund for the company not sending me the product I purchased as per the product details. I have been working on this for a month now to no avail. I've attached 2 photos of the advertised item and 3 photos of what I received.

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company does not answer phone calls. Their phone tells you to use online only. They sent me the wrong part and their online web pages prove this error.Now they think Im going to pay a restocking fee. I have no way to print the return label.They just hope if they make all this difficult, people will just go away.Ive opened an investigation with **** of America.

    Business Response

    Date: 08/10/2022

    Hello. Thank you for reaching out to us. We've reviewed your case in great detail so we may provide you with the best solutions to help resolve your feedback. Based on our research, you've sent multiple emails expressing that you received the incorrect unit and wished to dispute the restocking fee. Our customer service representatives have requested numerous of times that you send us pictures of the unit received which we failed to receive on your end after you advised you would send to us in 1-2 days. We never received any photos of the package or unit received. 

    After multiple request, you provided us with your OEM part number Yanmar ************ which we confirmed you in fact purchased the correct unit. On Wed, 10 Aug, 2022 11:47:49 AM, you specifically advised us "We did not even take the starter out of the box. We knew it was wrong just looking at it"  You did not take the time to inspect the product purchased  for your application. We've already confirmed that you purchased the correct unit so it's highly possible that your OEM part number provided has cross reference to an updated unit. The updated unit could physically look different.

    Our company takes pride in making sure our customers are satisfied with their purchase and we are confident that the unit purchased would work for your application. Per your request, we've already sent you a return shipping label RA-********* and will issue a full refund once our warehouse receives the unit back.

Rareelectrical.com is NOT a BBB Accredited Business.

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