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Business Profile

New Auto Parts

Rareelectrical.com

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 13 Customer Reviews

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Review Details

  • Ron Z

    Date: 01/19/2025

    Ron Z

    Date: 01/19/2025

    Been over week,still waiting,bit when comes,I can return it minus 20% what a crappy company. This making me want buy local. ******* also,letting them sell off *******.

    Rareelectrical.com

    Date: 01/21/2025

    Hello *** ******,I am sorry for any inconvenience you may have experienced. We strive to provide excellent customer service. I see you no longer needed the part you purchased. Upon investigation, I noticed we never received the *** number for your returned part, therefore a restocking fee was charged. The *** sent to you clearly states***All products ordered in error are subject to a 20% Restocking Fee. To contest the Restocking Fee and/or allow us to source the correct item for you, we need an OE / Manufacturers part number off the actual unit being replaced. Parts can differ even within the same model year, so the actual number is required to confirm the correct replacement item you need. If you are unable to locate the part number, a manufacturer or a dealer should be able to confirm the correct part number for you. We appreciate your feedback and the restocking fee has been refunded to you.

  • Charles B

    Date: 08/07/2024

    Charles B

    Date: 08/07/2024

    This is also a ******************* against ***** I ordered this starter through **** on the rareelectrical site. ****** get any help from either **** or rareelectrical. Even one star is to much.

    Rareelectrical.com

    Date: 08/09/2024

    Hello Mr. ***** Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced with our service. Our service team responded several times and tried to answer your question on On Thu, 8 Aug, 2024 12:53:40 PM PDT, a message was sent please see below:Dear chuckbva_622,Thanks - I think you need a different starter the starter you bought only has a the ** and Ignition connection. - If you need that other connection than this link below is the correct item.********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Kind Regards,RareElectrical ******************* Hours: 8am-6pm EST Due to your inconvenience the customer service department is processing a full refund. Once again, we apologize for any frustration you may have experienced, and we appreciate the opportunity to make amends. Thank you for bringing this to our attention.

  • Jerry F

    Date: 05/05/2024

    Jerry F

    Date: 05/05/2024

    The starter I ordered was listed for my application they have no phone number to contact them to find out if it is the correct replacement. By the time I had emailed them the oem part number they had already sent the starter to me it took approximately a week to find out they don't have a starter that will fit although it was listed. And then they charged me 104 dollars. I'm really thinking that this is just another one of those scam companies that pray on hard working people and sit there making money

    Rareelectrical.com

    Date: 05/06/2024

    Dear Customer, I am sorry you are not happy with your purchase. We strive to provide excellent customer service and reply as quickly as possible to our customer's messages. Please be assured we are an official company and this is not a scam in any way. You purchased the starter on 3/28/2024. You messaged us two days after your purchase on Sat, 30 Mar, 2024 02:55 asking, What is the difference between a m105611d1 and a m105611d5? Our customer service department responded on Sun, 31 Mar, 2024 requesting the exact *** number from the specification list for your ***** white tractor. **************** cannot research and ensure the correct part has been ordered without the *** number from the User Manual spec sheet. You never sent the requested *** number. Your return was processed as damaged and a restocking fee was applied as the part was returned with oil stains and scratches. I will reach out to the customer service department and have them process a one-time refund for this restocking fee.

  • Dennis N

    Date: 12/14/2023

    Dennis N

    Date: 12/14/2023

    Terrible company, Sent me a defective alternator and then charged me a ***** restocking fee when I returned it. I wouldn't buy from them again

    Rareelectrical.com

    Date: 12/20/2023

    ****************,We are sorry to hear you were unhappy with our service. The alternator you ordered is compatible with Mustang 4JB1 ISUZU engines, but not all Mustang 4JB1 ISUZU engines use the same alternator. To ensure the alternator will fit, before purchasing, we ask every customer to verify the *** part number. "Compatible with ******** ISUZU, MUSTANG and many more... Please verify your *** part number from your original unit to help ensure fitment." Our customer service team responded to each of your emails and four times requested the *** part number. You never responded and provided the *** part number, without this number the customer service team is unable to determine if a defective alternator had been sent or the incorrect part had been ordered. We appreciate your business and have refunded the $25.91 restocking fee. Again we are sorry for the confusion.

  • James S

    Date: 10/22/2023

    James S

    Date: 10/22/2023

    Same for me, Sent me a defective alternator when I sent it back they shorted me 47 dollars

    Rareelectrical.com

    Date: 12/29/2023

    ********************,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced with our service, and we appreciate your honesty.We understand that the restocking fee was a point of concern for you, and we want to make things right. As a gesture of goodwill, we have processed a refund for the restocking fee associated with your recent purchase. We genuinely value your business and want to ensure that every customer has a positive experience with our company. Once again, we apologize for any frustration you may have experienced, and we appreciate the opportunity to make amends. Thank you for bringing this to our attention.

  • RS M

    Date: 10/19/2023

    Bought a voltage regulator for our customers MG B. They sent an exact replacement. Problem was it was defective. I returned it and they charged a restocking fee for a defective part. STAY AWAY FROM THIS COMPANY. CROOKS.

  • Nancy R

    Date: 08/11/2023

    Advertises product that doesn't fit what you need it to. Then charges you to return the product. I lost $40. To them after amazon contacted them and they agreeded to give me all my money back.

  • Zachary H

    Date: 06/19/2023

    Terrible Business. First they sent me a broken item and refuse to refund me the full amount. Not only that but costumer service is terrible. They do not respond to messages.

  • Scott O

    Date: 04/01/2023

    Purchased a starter for a Westerbeke by OEM part number. Verified the correct mounting by the pictures and part number on ************* website. Part that arrived had completely different mounting that would not work. Incorrect part. I sent back pictures of the incorrect starter and the pictures from the website and got no reply. I asked for a refund and only got a partial refund even though I was sent the wrong part. I understand restocking fees when I order the wrong item or simply don't want it. But I need a starter and was sent the wrong one. I do not recommend *************.

  • James L

    Date: 03/17/2023

    Thought I needed a new Alternator and bought one of theirs off Amazon, 2 weeks after driving around with the unopened box I decided my current alternator was ok and sent the new one back, this corrupt company took $15 for return shipping and another 20% for a so called "Restocking fee" $74.84 and refused to give it back. I called Amazon and complained and they sent me an electronic gift card ????. Stay clear of them!

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