Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23492701
  
  I am rejecting this response because while there was rudeness and an attitude of not caring which I didn't really care about. ********** stated they would never make a mistake of any kind and put the blame on me. I never got to explain to him that I got multiple letters of Identity Fraud due to the way this dealership pulls credit perfectly. I never got to explain how I sat in the building for 6 hours because nothing was prepared when I came to pickup the car. The truth is none of this would matter if the dealership would of said this was an honest mistake and helped to repair a crack that can't be seen when driving. If the defroster wasn't cut I wouldn't have even bothered with it. I was in mid sentence when I was hung up on. 
  
  Sincerely,
  
  ******* *********tion that *** strives to uphold. As a customer who placed trust in the *** brand and invested accordingly, I feel let down by both the dealership's refusal to honor the standards of the *** program and by the lack of accountability for what appears to be an overlooked defect during inspection.I am respectfully requesting that *** intervene in this matter to ensure that the defect is addressed at no cost to me, as it should have been caught and resolved prior to sale. I am confident that this issue does not reflect the standards of quality and customer care that *** represents, and I trust that you will give this concern the attention it deserves.After reaching out the **** ***** ******* of this dealership he seemed angry that I would want a car to be delivered to me in the condition I was promised. He would not allow me to speak and spoke down to me in an aggressive manner as if I would feel threatened by him. Then he hung up on me mid sentence.

  

  Business Response

  Date: 06/20/2025

  Here at BMW of South Atlanta we strive to meet and exceed the standards expected of us by ***. We take pride in doing a thorough inspection of all vehicles we offer for sale to the public. This vehicle had the *** inspection and certification and was clear. When the car was purchased, it did not have a cracked window. The customer did not notify of us of any issue until almost a month after purchase. I was asked to give Mr. ********* a call and I did a few times with no answer on 06/19/2025. I then called him on 06/20/2025 and he answered. I introduced myself and asked how I may help him. He explained to me that the window had a crack. I then told him that the vehicle goes through a thorough inspection and had no cracks in the windows when he received the vehicle. I also explained that if there was a crack and he would have let us know upon delivery or even within a week of delivery that we would have been happy to help resolve it. When I made the call, I was on speaker with the sales associate and 2 other managers there. At no time was I rude or disrespectful. At the end of the conversation, I explained to him that there was nothing I could do for him because the crack happened after the purchase while he had the vehicle. He did not like the answer I gave and said he would take care of it a different way and hung up.

  

  Business Response

  Date: 06/20/2025

  Tell us why here I respectfully disagree that I was rude, disrespectful or that this dealership or any other is perfect and does not make mistakes. In this situation several departments, Service, Detail and Sales as well as you the customer all looked at this vehicle and there was no crack or it would have been taken care of before the sale. It was almost a month before anything was said about a crack in the window. We pride ourselves here on making sure the customer is taken care of but in this situation being almost a month after the sale there is nothing more, we are willing to do...

  Customer Answer

  Date: 06/21/2025

   
  Complaint: 23492701
  
  I am rejecting this response because: you are saying there is no way it was cracked but I am explaining it is barely visible. You are also staying there is no way it would of been missed. I showed that plenty of things we're missed. I actually saw it 2v weeks in because that's when I was asked for an inspection for m from your dealership. How would I crack the window from the inside. It's a hairline fracture barely visible to the human eye. I didn't see it the mechanic that inspected the car saw it If I take a photograph without tape on the window you wouldn't see it yourself. I also have your voicemail where you didn't know why you were calling me and you were rude and unsympathetic to my issue. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:05/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******have no plans to actually follow through with their word.

  

  Business Response

  Date: 05/27/2025

  The customer was contacted back on Friday and given an appointment. We advised her that we would contact her back when we had a loaner for her to drive because she said she lives in ***** and would not drop the vehicle off unless she had something to drive

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23192722
  
  I am rejecting this response because I could not drive the car to them with oil leaking.  I was afraid to drive the car very far so I had it repaired near me.  It leaking a lot as I was driving it.  I tried to explain this situation but the dealerships manager did not care to hear that. I asked if they were willing to reimburse me for part of the repair because they altered a part of the vehicle and caused the warranty to void the payment of the repair.  If they had not altered the covered item, then my warranty would have covered the repair.
  
  Sincerely,
  
  **** *****aded the plug that it voided my warranty. They would not cover it. I had to pay ******* to repair it. I contacted the manager, Gianni or ********. First of all he was very condescending towards me and refused to do anything to help me because of thwm being responsible for causing my warranty to be voided. If they had been honest about stripping the plug we could have filed it with my extended warranty, but I was told there was nothing wrong with it. While they regrooved or rethreaded the plug with out my approval. I asked for some compensation to assist me with the repair because of this. The manager was very rude and refused. I'm asking to speak with someone else that may do something to asaist me. I'm completely uncomfortable with getting service at a dealership that had advisors and technicians that blatantly lied to me. I feel taken advantage of and dismissed as a woman and I would like to know what else can be done to make this situation right.

  

  Business Response

  Date: 04/21/2025

  To Whom It May Concern,

   

  Mrs ***** called and stated she had noticed a oil leak from her vehicle. We agreed on a day that the vehicle was to come into service and have a look at the situation and see what we can do to help.

   

  Mrs. ***** never came to have her vehicle inspected by BMW of South Atlanta and went to another repair shop and the extended warranty company denied her claim and she proceeded to have the vehicle repaired instead of calling and telling us about the situation or trying to rectify it.

   

  Attached is a copy of the repair order that states that the drain plug was repaired on 6-06-24 that repair was good till her next oil service which was 11-19-24. After 2 months after that she noticed the vehicle had a slight oil leak in her garage.

   

  I told Mrs ***** that we will not be refunding her for the situation because it is documented and she never gave us opportunity to help repair the situation .

   

  Thank you 

  

  Business Response

  Date: 04/22/2025

  To whom it may concern,

   

  We understand the issue but during our phone call you were able to drive the vehicle because you stated the oil leak was not that bad and you were willing to come and drop the vehicle of to us on Thursday as discussed. Mrs. ***** could have called, and we could have arranged a tow for her vehicle to our dealership to rectify issue. 

   

  Thank you 

   

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23192722
  
  I am rejecting this response because: The dealership did not make any of these reassurances at the time of the call.  This is what they say after the fact.  It is now too late.  If they had offered the tow, I would have agreed to that.  That offer was not made.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and frustration regarding the handlingor lack thereofof my 2007 *** 335i, which was delivered to the BMW of South Atlanta service center by tow truck on February 11, 2025, for a scheduled service repair.Upon confirmation of the vehicle's delivery, I contacted their service department only to be told that there was no record of the vehicle in your system and that it may still be sitting on the lot, with the keys possibly left inside. A representative assured me he would look into it and return my call once located, but didn't Over the next 24 hours, I followed up twice and was given the same assurance that someone would search the lot and get back to me. Again, no response. By the end of that week, I requested to speak with a manager or supervisor due to growing concern. I was eventually connected to a gentleman named Marcellus, who also stated that the key might still be in the vehicle and that he would personally check the lot. To his credit, he called back within an hour, confirmed the vehicle and keys were found, and obtained my approval for the diagnostic fee. He stated that I would begin receiving updates and recommendations via text.Unfortunately, those updates never ******* the following weeks, I called and left over eight messages without any response. Repeatedly, I was told that Marcellus was assisting another client and that my message would be hand-delivered for immediate follow-up. This occurred on at least three separate occasions, with no return call. When I followed up again and asked to speak with a manager, I was told that my concerns would be escalated and I would receive a call shortly. That too, never *********** this point, nearly two months have passed. I travel frequently for work, and unfortunately, the limited times I am in town align with your service centers closure. Still, I have made every possible effort to maintain communication and receive updates. Today's date 4/9/2025.

  

  Business Response

  Date: 04/11/2025

  To whom it may concern,

   

  Mr. ******** vehicle was towed into our facility but unfortunately after reviewing the cameras the tow truck driver did not come in and give us any information on the vehicle or notify anyone that the vehicle was towed in. We also found that the key was stuck in the ignition. BMW of South Atlanta does apologize for the issue, but we had no idea that the vehicle was towed in.  We understand that Mr. ******** travels frequent for work and is on a limited schedule with calling, we do have a diagnosis which we will be taking care of due do the issue and will further contact him with his repairs that are needed.

   

  Thank you 

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/7/24 I purchase a vehicle for $31,639.81 Loan Submitted Amount: $44,019.32. Upon noticing this discrepancy on 12/13/24, I promptly reached out to the BMW Finance Manager, *** ******, who assured me on 12/16/24 that the situation would be rectified and that a check would be overnighted to cover the difference due to their error. I followed up with *** on 12/16/24, and he reiterated that the check would be sent overnight, and even contacted ************ to confirm this action was being taken. This was documented in Navy Federals system. Despite this assurance, I did not receive the check as promised. I followed up multiple times with both *** ****** and Zion (the sales representative), who has been supportive and helpful throughout this process. Unfortunately, my attempts to resolve the issue through *** were unsuccessful, and after 7 days without receiving the check, I requested *** to void the original check and issue a new one. It was at this point I was told that the check was not overnighted as initially stated. Instead, it was mailed via standard mail on 12/26/24, which was contrary to the assurances I had received. On 1/6/25, Navy Federal finally processed the check, but this delay has caused significant problems: The higher loan balance has resulted in a $200+ higher monthly payment than I had originally planned for. The discrepancy in the loan amount has impacted my ability to proceed with an internal refinance, which now leaves me with higher monthly payments and higher interest over time. When I reached out to *** on 1/9/25, he promised to call me back on 1/10/25 to resolve the matter and reach out to Navy Federal. I understand that there was a snowstorm on 1/10/25, and I allowed for some ****** but as of today, 2/4/25, I have not received any follow-up from *** or any response to my direct email to him. This lack of communication and accountability is incredibly disappointing.

  

  Business Response

  Date: 02/21/2025

  Thank you for bringing your concerns to our attention regarding your account. We sincerely apologize for any inconvenience this situation may have caused. Per our conversation, the fees incurred will be reimbursed to you as soon as possible. Please send the email detailing the interest amount. Thank you.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel deeply disappointed and misled by what I believe was a scam involving a pre-purchased oil change. In 2022, I went in for an oil change and was offered a discount if I bought an additional oil change for future use. It seemed like a no-brainer, so I agreed. Fast forward to April, 2023, about a year later, I returned for an oil change, expecting to redeem what I had already paid for. At the end of the service, they refused to honor the pre-purchased oil change, claiming my vehicle wasnt due because there was no oil light on, and I hadnt reached the required mileage. This is what I was told after they completed the oil change anyway and I was forced to pay again out of pocket.More than another year went by, and in September, 2024, my oil light eventually came on. I was nearly stranded on the road and had to stop at an AutoZone to add just enough oil to get around safely. Concerned, I called BMW of South Atlanta to schedule an oil change appointment and triple-checked that I would have no issues redeeming my pre-purchased oil change. ******** assured me there would be no problems and even verified my cars mileage to confirm.But, as luck would have it, I showed up for the appointment only to be toldafter waiting an hourthat my car wasnt due for an oil change. When I pointed out the oil light that had come on, I was told it only required a top-off and that I could go elsewhere for that. Also I would still need ***** more miles before theyd do a full oil change. My pre-purchased oil change, which *** been trying to use for years, is now set to expire in March ******* concerns are: 1. I havent had an oil change done since 2023. 2. If the light doesnt come on or I dont reach 5000 miles by March- thats money down the drain. All Im asking for is to redeem the service I prepaid for and not this runaround and pushback and excuses Ive been receiving. Thanks.

  

  Business Response

  Date: 01/23/2025

  To whom it may concern, 

   

  The 3 year unlimited oil change plan that was purchased states, that the oil service must be due on the vehicles key read, I have attached a document from ***'s portal of dates and milage of key reads of when ******, ********* came into service it also shows the **** to the vehicle as proper identification. If the Key read does not show due we cannot perform the service as per the *** 3 year unlimited oil change plan.  ******, ********* does not service the vehicle at BMW of South Atlanta regularly. The indicator has been reset by someone by accident, or she had a oil service done prior at a local repair shop.     ******, ********* plan expires on 3-16-25 she will receive a oil service when vehicle says due.  ******, ********* was informed that the oil service was not due and still proceeded with an oil service back in March of 2023 over a year ago. At this time there is no further action we can be taken unless she is due tor a oil service .

   

   

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I trade in my 2017 *** X3 on July 24, 2024, and purchased 2024 X3 same day though the dealership sent pay off balance amount $13904.03 and check # ****** on August 01 and posted on august 8th.This check was returned by creditor **************** citing ACH returned code "Refer to Maker". A second check in the amount of $14071.52 sent by the dealer and posted on September *******. Mean time **************** reported to credit rating agency for late payment due to delay in sending good check to creditor. If the **************** send the good check on reasonable time this credit reporting could be avoided. I reported this issue to dealer ship as soon I received letter and visited 8 times,2 times Finance manager and other staff members including **. All of them put the blame on ***** Fargo but not them. ***** Fargo requesting letter from dealership accepting their fault to recall the credit agency reporting. This is a simple customer satisfaction issue, and someone have to accept the error and clear the issue, without hiding behind the ego

  

  Business Response

  Date: 12/13/2024

  The payoff check was sent in a timely manner as described in the complaint. ********** did not return the check but instead did an ACH deposit for the amount of the check to *** South Atlanta's account with no explanation why. We then got another payoff from ***** and sent it along with additional fees so the customer would not be inconvenienced any longer. We had repeated conversations with the customer and showed him how they returned the funds to the dealerships bank account. The customer stated that ********** told him that the check was returned due to insufficient funds which was not true. Once again the office manager showed him where ***** sent the funds back through ACH. If the check bounced then how would ***** have the funds to return to *** South Atlanta? We regret any inconvenience to the customer but it's not due to any failure on the part of *** South Atlanta. The information the customer gave us points to a issue with **********. Thanks, ***** ******* GSM *** South Atlanta

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22624621
  
  I am rejecting this response because: 

  Re: 2011 *** X5 - Dissatisfied with SONS Automotive's response

  Dear Ma'am or Sir,

  As mentioned, I am dissatisfied with SONS Automotive's response as follows:

  1. Improper Diagnosis and Misrepresentation:

  • Omission of ************************************************* Automotive's response fails to acknowledge request for a repair related to an open recall. This omission is considered a material misrepresentation of the ******************

  2. Promissory:

  • Misleading Promises: Following the improper inspection, a SONS Automotive's representatives instructed Mr. ******* to await the return of a diesel repair specialist. This constitutes a binding promise, and SONS Automotive's failure to fulfill this promise constitutes a breach of *********************

  3. False Accusation of Unresponsiveness:

  • Misrepresentation of ********************************* Automotive's claim that Mr. ******* was unresponsive is demonstrably false. The previously attached call log unequivocally demonstrates Mr. ********* consistent attempts to reach out to SONS Automotive. 

  4. Improper Tow-Out Notice:

  • Invalid Tow-Out Notice: The issued tow-out notice contained numerous errors and irregularities, rendering it invalid and potentially **************************
  • Violation of Law: Had the vehicle been towed pursuant to this invalid notice, it would have constituted a violation of state law and the terms outlined within the notice *******************

  At this point, I realize that I'm dealing with a bad business. The costs incurred as a result of SONS Automotive's improper diagnosis, open recall, and the issuance of the invalid tow-out notice are continuing to add up. I am ready to escalate this matter to the BBB's next step in the process.  

  
  
  Sincerely,
  
  ******** *******tal] leave and that the repair would have to wait until their return. I relied on that information.Over the following weeks, I made numerous attempts to contact your dealership for updates on my vehicle, but my calls were repeatedly unanswered or redirected (see supporting doc 3-5).On November 19, 2024, I received a letter from the dealership. The letter contained several inconsistencies, which I outlined in my response (see supporting doc 6).As a result of the significant delays including the remaining open recall, the lack of proving a temporary vehicle, the miscommunicated letter from ***, and the lack of communication, I incurred substantial transportation costs; ultimately, I had to purchase a replacement vehicle on November 30, 2024 to mitigate the foregoing circumstances (see supporting doc 7)I'm contacting BBB for help with satisfactory resolution that includes getting the recall repair done and a reimbursement. I have attached copies of relevant documents.

  

  Business Response

  Date: 12/03/2024

  To Whom it may concern,
  
  Mr. ******** ******* brought his 2011 *** X5 VIN# ***************** with ******* miles to have the Def warning light diagnosed on 7-29-24 on RO *******. We found that his metering valve was clogged and improper DEF fluid customer paid diagnoses fee. The vehicle returned on 8-9-24 RO ******* to diagnoses the same issue again we found that the metering valve was clogged and improper DEF fluid again. Attached to the response is time and dates that Mr. ******* viewed his estimate and issues with his vehicle. We tried multiple times reaching out to Mr. ******* but to this day his voicemail is not set up. After multiple months that the vehicle was here we sent a 10 day tow out letter on 11-14-25 and vehicle was towed out on 11-25-24.
  
  please contact me if there are any issues or questions at ************
  Thank you 
  Service Director
  ****** ******

  

  Business Response

  Date: 01/09/2025

  To whom it may concern,

   

  We have taken the proper steps for this issue the customer was notified multiple times and received a 10 day tow out letter we have documents attached to this complaint proving that also he know issue with the vehicle and knew vehicle was here for over 30 days. If he did not like our diagnosis, he could have had another diagnosis from another *** dealer or 3rd party repair shop. Mr ******* also contacted *** of ************* about his claim they also denied the claim stating that the vehicle needed to be running to perform recall.

   

  At this point the customer knows about the situation, and it is his responsibility to have the vehicle removed from our facility.

   

  Thank you 

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22624621
  
  Dear Ma'am or Sir, 

  In addition to all the foregoing rejections, I am rejecting this response as follows:
  
  SON's Automotive's claim that *** corporate denied Mr. ********* claim and informed Mr. ******* that the vehicle needed to be running to perform the recall is demonstrably false. Not only is this statement unsupported, but it is also illogical considering the vehicle is in fact running.
  
  Also, Mr. ********* response via certified mail was submitted prior to the deadline specified in the tow-out notice. Mr. ******* merely responded as a consumer protection, even though the tow-out notice was erroneous, and he as well as any reasonable person, would not have been able to tell whether the sender sent the notice to the right person. Most significantly, the noticed referenced towing out a vehicle that Mr. ******* does not own. This was duly noted in Mr. ********* prompt response (see attachment). 
  
  In light of the ongoing complaint, Mr. ******* demands that *** immediately rectify this situation. This includes responding as to whether the business intends to do the following: 
  
  Perform the necessary recall repairs.
  Perform the inspection with the specialist that Mr. ******* had to wait for.
  Provide Mr. ******* with a written apology for the inconvenience and the erroneous communication.
  Reimburse Mr. ******* for any expenses incurred due to ***'s failure to fulfill its obligations.
  And, provide the business license information and agent for service of process information as required by law.

  Regards,

  Mr. *******

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22605818
  
  I am rejecting this response because: THE REFUND HAS NOT BEEN CREDITED TO NAVY FEDERAL ON 11/29/2024 AS PROMISED. 
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 11/26/2024

  We appreciate your business and completely understand your desire to cancel the requested products.

  This check was written and sent to Navy Federal Credit Union.

  It is anticipated that the funds will be credited you your account by 11/29/24.

  Best Regards

  

  Business Response

  Date: 12/10/2024

  Thank you for your follow up Ms. ******************* style="font-size: 0.875rem;">Attached please find copies of the front and back of the check attesting to Navy Federal Credit Union's receipt of the requested funds.

  Attached also is a copy of the check sent on 11/22/24 providing all pertinent information ensuring their ability to post to your account.

  These include your name, full vehicle identification number, and the loan number provided by you.

  Please let us know if we can be of further assistance.

  ****** Honda 

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a new *** from Sons Automotive South Atlanta and provided my vehicle as a trade in. The dealerships has yet to pay off the trade even though they have the vehicle and it was agreed upon in writing on a signed contract. After contacted the dealership and having a three way conversation with the bank they are to pay no payment has been sent. My credit will take significant hit if this is not resolved. I was told this was handled last week only to discover no check has yet to be mailed. Please resolve this by honoring your obligation.

  

  Business Response

  Date: 11/18/2024

  Thank you for bringing this issue to our attention. I apologize for the inconvenience this may have caused you. I've had the chance to review your complaint and based on the information provided we were able to get the matter resolved. Thank you again for your understanding and patience. Should you have any more questions or concerns please do not hesitate to contact us.