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Business Profile

Online Retailer

Matte Collection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

2.4

Average of 35 Customer Reviews

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Review Details

  • TANYA S

    Date: 11/12/2022

    TANYA S

    Date: 11/12/2022

    Company: MATTE Collection (Swimwear) BEWARE!On August 11, 2022, I placed an order for two bathing suites. I had not received acknowledgement from the company about the order, so I had to reach out several times after that. The first issue is when order finally arrived, around 7 days later, although I paid extra for a five day arrival. The second issue is when I received the order, one of the bathing suits was very small and I could not fit it. I have been reaching out to this company since ******* *** it is November, and they NEVER responded on how I could return my package. On their ********* others have complained about similar issues or they never received their packages. Please hold this company accountable. I still have this bathing suit ready to be returned. I have reached out through Instagram,E-mail, and ********* They responded only to tell me my order shipped and asked whether I will receive it on time for my trip (UUUUHGGH_ Well I hoped so).

    Matte Collection

    Date: 11/13/2022

    It is never a good feeling when couriers do not allow for packages to arrive on-time. We empathize and appreciate your persistence in making us aware. The return policy is always viewable at: https://mattecollection.com/pages/return-policy

  • Natasha C

    Date: 10/20/2022

    THIS IS THE WORST EXPERIENCE! I returned an order to them using the return packaging label they sent me. The order was delivered to their ******* address on 10/6. I contacted them on 10/13 when I realized no refund was issued and I had not heard anything. I was asked to provide the order number the same day. I sent over the order number details on 10/13. I followed up on 10/14 no response, followed up again on 10/16. On 10/16 they asked me " what did I return". I responded and let them know I returned the 3 swimsuits I ordered. They then asked me what was the tracking number for the return from the package slip they provided originally and the details of the exact items I returned. On 10/17 I provided the tracking number and the details of the 3 swimsuits I returned. Since 10/17 I have followed up 4 more times from 10/17-/10/20 and have not received any response. I no longer have the swimsuits or my $101.22!!! I WILL NEVER ORDER FROM THIS COMPANY AGAIN! STAY AWAY!!!

  • Radha L

    Date: 10/06/2022

    THEY ARE HORRIBLE! If I could give zero reviews, I would/ I have emailed them numerous times regarding my order. I ordered a bodycon jumpsuit with expedited shipping on September 13th! It is now October 6th, and the order never came! My order number is *******. Now I don't even want the outfit anymore, they need to fund my money.

  • Sharon S.

    Date: 07/25/2022

    I love the quality of the products sold on this site. They are professional and the site is easy to use. Communication is always key and they are quick to respond if there should ever be an issue. I encourage my friends to shop there.

  • Michelle W

    Date: 07/12/2022

    My swim was great quality and the fit was perfect also shipping was fast and arrived just in time for my vacation

Matte Collection is NOT a BBB Accredited Business.

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