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Business Profile

Online Retailer

Support Black Colleges

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Support Black Colleges's headquarters and its corporate-owned locations. To view all corporate locations, see

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Support Black Colleges has 2 locations, listed below.

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    Customer Complaints Summary

    • 135 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Business Response

      Date: 09/27/2022

      Hi,

      Thank you for your patience and support!

      We are extremely sorry for the delay of your order. There were several unexpected circumstances in the production that impeded the shipment of your order on time. Your order is in the process of getting fulfilled as we speak. You'll receive a shipment update shortly.

      Thank you!

    • Initial Complaint

      Date:09/17/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 18039346

      I am rejecting this response because: PayPal refunded and I no longer want the product. Do better.

      Sincerely,

      *****************************

      Business Response

      Date: 09/17/2022

      We apologize we're not able to cancel orders and issue refunds once they have been placed. For more details on our ordering policies please see the "ORDERING POLICIES" page linked below.

      https://supportblackcolleges.org/apps/help-center#hc-how-do-i-change-or-cancel-my-order-1 

      As advised in our email response to you, I have your order details forwarded to our fulfillment representative. We are currently trying to fulfill your order the fastest way possible and we have taken over the case with high importance. In the case of unavailable items, we will reach out to you directly with options for alternative SBC products.

      Thank you!

      Business Response

      Date: 09/21/2022

      We are truly apologetic for the inconvenience this has caused. Although this was not our intent we understand your frustration. We are making the necessary revisions to ensure that well be able to fulfill your future orders in timely manner.

      Thank you!

    • Initial Complaint

      Date:09/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 11/25/21. I ordered seven (7) items. As of today, 9/10/22, I have yet to receive four (4) of the items. I contacted Support Black Colleges on 6/14/22, 8/5/22, and 9/10/22 and the issues has yet to be resolved. I would like a refund for the remaining four (4) items that were never shipped.

      Business Response

      Date: 09/12/2022

      Thank you for your patience and support!

      We sincerely apologize for the inconvenience this has caused. We've responded to your email to us providing you options to resolve this matter. Please check your inbox (keep an eye on spam and junk folders as well). 

      Thank you!

    • Initial Complaint

      Date:08/09/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (order #******) for a hoodie in the early part of April 2022 (I believe April 2nd) and I have yet to receive the item or a refund. I followed up several times with the company via email and some times I would get a response and other times I would not. I asked for a status and they said please be patient. I finally asked for a refund and on July 20th of this year I was told "We are extremely sorry we are unable (to) issue refunds at the moment". "For any and all items that we are unable to fill, a customer service representative will reach out to you directly with options for alternative SBC products".No one has reached out to me. I have always reached out. I want to know how can they not deliver on an item fully paid for nor issue a refund after 4+ months. Not only do I want the item I paid for I want some other sort of restitution. If I need to send proof of the email I will gladly do so.

      Business Response

      Date: 08/10/2022

      Attached is a proof that the order was refunded through the dispute filed by the customer through their bank. The customers bank sided with them.

    • Initial Complaint

      Date:08/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two shirts on June 19, which both stated on their website were in stock and the right size, only last week did I get feedback on my order which still hasnt arrived yet and it has been 6 weeks. I was emailed one shirt wasnt in stock anymore so I wanted a refund and not another shirt, but they only have store credit right now but it was their mistake to begin with and my purchase was $60 for two shirts. One for Juneteenth and the other supporting black colleges and yet the Juneteenth one was no longer in stock which I was only informed last week.

      Business Response

      Date: 08/10/2022

      We sincerely apologize for the unavailable item in your order. We can only offer an exchange at the moment for any and all items that we are unable to fill. 

      Thank you!

    Support Black Colleges is NOT a BBB Accredited Business.

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