Complaints
This profile includes complaints for Thomas Eye Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my son ************************************** old) for Eye checkup at Thomas Eye Group in *********************************************************************************************. The nurse gave the eye glasses prescription without doing proper checkup. When I looked the prescription it appeared very high, I immediately said that the prescription of eyes looks incorrect, and asked the eye doctor, if she can properly check him again instead of a nurse, but the eye doctor said that the she is not going to look at him and the approved the nurse's prescription. My requests were dismissed by the Thomas eye group, so I went to another doctor *** Eye Doctor, in **************************************************************** *****) who gave correct prescription(check by Eye doctor & not a nurse) and also there was significant difference in the eye sight prescription between two doctors.I have eye insurance VSP, who paid bill for My Eye Doctor, they rejected insurance payment to Thomas Eye Group.I complained about this situation to Thomas Eye Group that your staff is giving improper prescription and asked them to waive the bill, but they keep sending me the bill.
Business Response
Date: 11/29/2022
We reviewed the account, and the balance for November 5, 2020 has been written off. There is no longer a balance on the account. We apologize for the inconvenience.Initial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is part of a group that seems to make appointment like a manufacturing line. I was directed to this doctor. When I expressed concerns about my eyes he continued to tell me that they were all right and his area of specialty was surgery. When I got the billing my insurance did not pay. I talked with the ****************** and was told that the account would be sent to another section because there had been some billing issues with ********** Blue Shield. I was told I would get a call for an update. Less than 2 weeks later I got a collections notice. No return call with an update. I spoke with the ****************** this morning and was told they have to send an email to see who sent the account to Collections. I had only gotten 1 bill from this company. From the time the Dr saw me he was rude, non-chalant and obviously I had the wrong referral from their group based on my eye care needs. Seems he is only involved in surgery of eye lids. He never even looked in my eyes! RUN, too many doctors are wanting to collect and no long a part of medical CARE. I have had the same insurance over 35 years and a claim being rejected because of a doctors coding and then a collection is unacceptable. I bet they do this to a lot of patients. THIS IS WRONG!Business Response
Date: 09/06/2022
We reviewed the account,and a corrected claim has been sent to your insurance. The account was removed from TSI on 08-23-2022. Our customer service representative attempted to reach you on 08-23-2022 to provide an update. We apologize for any inconvenience this may have caused.
Thank you for your patience.-Thomas Eye Group
Initial Complaint
Date:08/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Thomas Eye Group sent a ********** had already paid to collections and made no attempts to contact me in regards to this matter.Business Response
Date: 09/06/2022
After reviewing this account, it was determined that the balance was paid in full. The account was not sent to collections but referred to TSI which is an extension of our business services department. There will not be an impact on your credit score. We apologize for any inconvenience this may have caused.
-Thomas Eye Group
Customer Answer
Date: 09/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/7/2022, I went in for my routine eye exam and was told a testing procedure that can be done two different ways, one is covered by insurance and another one is not. I told the assistant that I would do the one that insurance covers. However, the doctor did not ask or said anything before using the way that insurance does not to cover to do the procedure. I paid my copayment as my procedure was done with the way that insurance covers when I left the office that day.Few days later, I got a bill for the test way that insurance does not cover. When I question the bill, I was told that I declined the insurance cover test way. The doctor did the procedure with the way I did not choose and said that is my choice. I just can believe it happened in a doctor' *******Business Response
Date: 09/06/2022
We reviewed the account and refunded $39.00 to the credit card on 09-01-2022. We apologize for any inconvenience this may have caused.
-Thomas Eye Group
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