Reviews

This profile includes reviews for E P S's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  E P S

  200 Hannover Park Rd STE 120 Atlanta, GA 30350-1899

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  E P S

  241 Peachtree St NE Ste 400 Atlanta, GA 30303-1423

Review Details

• Review fromShanna F

  Date: 07/07/2024

  1 star
  Scammers, will boot you even while you are still on property, their website has a fake email for disputes. It looks like they don't even have a business license I think? They need to be s*** down.

• Review fromKeshav G

  Date: 05/28/2024

  1 star
  This company needs to be reported. They use poorly worded signs (multiple), record and spy on people moving in the parking lot and extract 75$ parking ticket from customers who feel victimized by this treatment. They also threaten people trying to reason with them and bully them by booting and locking the car down leaving them helpless and at their mercy. Just when I was there I must have seen atleast 20 people in the parking lot at 10pm having this issues. If the signs were clear as they claim all of us would not make the same mistake. The ***************** (commercial center) is right opposite the street. People who want to shop in the strip and grab a bit if unaware are the primary victims. They record you and nail you as soon as you step out of the parking lot.I hope the BBB can take this complaint seriously. You can see the ****** reviews (more than 256 people all with the same issues). I even called the police to report this but they did not feel this was life threatening to react. I suspect that the local city authorities are also aware - I hope they are not mixed up in this fraudulent business scheme with this company. My ************ ******* post signs that THIS IS NOT A PARKING LOT FOR *****************. - POST THAT THERE WILL BE A &75$ FINE and WE ARE ACTIVELY RECORDING PEOPLE's MOVEMENTS IN AND OUT OF THE PARKING LOT. This is of course done without permission and should be considered stalking especially since it is used to penalize unaware customers. Please address this immediately and help the public from being scammed.

• Review fromDavid W

  Date: 03/28/2024

  1 star
  Paid for parking using SpotHero. Tried to call and get forced to website. Try to use the email and get "Your message to disputes @ empireparkingservices.com couldn't be delivered.disputes wasn't found at empireparkingservices.com." This is after trying my different email addresses.Try using the contact function from their website and get "500 - Internal server error." even when I try from different browsers

• Review fromFelicia B

  Date: 02/22/2024

  1 star
  Booted my car at LAZ parking lot behind the **************************************. It's a scam. I paid for parking and came out to a boot. I scanned the code while in the lot before leaving my car and paid for the day though I received no email receipt (it showed up on my credit card statement though along with the $75 I had to pay to get the boot off). Funny how I got a receipt for that payment. Illegally booted my car and there is no way to dispute it or get your money back as there is no customer service or accountability. If there was any other place to park, I would pay twice as much to never have to deal with such crooks.

• Review fromPrakey A

  Date: 11/03/2023

  1 star
  This company will be investigated. The operator and management should watch out because the investigators will be coming for them for predatory practices. Watch out empire because you will not be in operation much longer.

• Review fromDemi C

  Date: 10/26/2023

  1 star
  been waiting 12 hours for them to come remove an improperly placed boot. nobody will contact me with an eta, it seems as if they arent even coming at this point.

• Review fromShannon V

  Date: 08/06/2023

  1 star
  These people are scam artists. The fact that this business is allowed to operate by the *************** is absolutely astonishing. These people booted my car at my place of work. I arrived in the parking garage and was there less than 3 hours and was booted after 11PM. After calling to tell them that I work at the location, the operator told me that they would send the parking assistant out and that they would arrive in an hour. Mind you it is 2AM and I am alone with another young woman in a parking garage in the middle of ******* late at night. Over an hour goes by and we call back and the parking attendant answers this time. She then passes the phone to her Shift or Parking Supervisor who doesn't care to listen to anything I have to say about working at the place where I was booted. He then yells at me after I tell him that we were told different information from the operator about when they would arrive. I told him we were told that someone was coming over an hour ago. He said he would not come unless we paid through the ** code despite the fact that my friend's code wasn't working and yelled something to the affect of "Well who do you think you should listen to me the Supervisor or the operator?!" Which wasn't at all the point of what I was saying anyways.He then proceeded to yell and I realized I wouldn't be able to have a real conversation with him. We called again after a bit and a woman picked up and said she would unboot us if we paid when she arrived and we said ok because my friend's card wasn't working through the ** code. We were there until 4AM. In a parking garage as two young women. I truly hope that they eventually boot the wrong person and they are sued within an inch of their life. They are clearly scam artists with no interest in human decency or politeness. They are the worst type of people.

• Review fromMelanie J

  Date: 07/08/2023

  1 star
  ** SEVERAL ATTEMPTS have been emailed to the company with absolutely NO RESPONSE. I BELIEVE THEY ARE A SCAM BUSINESS. If a class action lawsuit has been started please advise.If not, I will look into starting one.On 6/27/2023 I parked at Laz Parking 76 Forsyth Street at around 12:48pm I saw a young man parked in a grey 2 door sports car (driving a Camaro), he was just sitting in his car (later, I learned he was sitting there watching me as he was the guy that placed a boot on my car.)I parked my car (12:48pm) my phone would NOT allow me to scan the ** code on the parking deck (to pay) AND the elevator was broken. So unfortunately, I had to walk down 3 levels ( I have trouble walking) down to the Kiosk, to pay and get a paper receipt. I walked back up 3 FLIGHTS (to place the receipt on my dashboard of my car). Within 5 mins. the young man had already put a boot on my car. I spoke to him on the phone number he provided (on the receipt; see attachment) and He said " I parked my car at 12:48pm and he put the boot on my car at 12:53pm. He LITERALLY gave me ONLY 5 mins to walk down 3 flights (because the elevator was broken) to pay and retrieve a paper ticket from the kiosk.Because I have trouble walking I couldn't run down 3 flights nor should I have too.Sufficient and Reasonable Time should be given for people to retrieve a ticket from the Kiosk if they are unable to scan the ** code located on the parking deck.I am requesting a full refund

• Review fromKristina K

  Date: 06/12/2023

  1 star
  They are predatory in booting cars, completely disregard any agreed upon lag time with property owners, and - even after agreeing that they wrongly booted and charged me - never followed through in reversing the charge. I parked my car at 4:55, was booted at 4:57, and had a receipt showing5 to 7 pm. The property owner asked EPS to give drivers a 10 minute window to park and register. The whole set up is a scam and no good business should hire EPS to assist with their parking. Avoid at all costs.

• Review fromKayla L

  Date: 04/04/2023

  1 star
  Occurred: 3/20/2023 Traveled to ******* for a concert at ***********. *********** told me to use the ******* parking deck for parking. There are no other nearby parking options. I scanned the ** code to pay to park in the Dairies deck once I parked, however the Parkeaz website was down and it was impossible to pay for parking online - I have screenshots of the site being down/glitched. There was no other way to pay for it. I kept trying to pay once I was in the concert venue (The Eastern) with no luck. The site was not working and I could not get past the first screen to even enter any payment info. Two hours later, I came out to my car and found 2 wheels of my car booted. I wanted to challenge the booting at that time, but Empire provides no way to dispute a boot at the time of booting. Only option available was to pay $75 online, at which time a tech would be dispatched to unboot my wheels. This is what I was forced to do.I sent an email but a prerecorded message assured that there would be no immediate response. It seems clear that Empire Parking Services and ******* had a miscommunication about how the parking payment website was down and I was ultimately forced to pay for that miscommunication.I followed the instructions Empire provided to dispute the fee. I called their customer service. No one answered, and they didn't allow for voicemails. Their message instructed me to send them an email, and they would respond within 72 hours. I sent an email with documentation. I didn't hear back; I followed up. They have never acknowledged my email or responded. I've called them multiple times, but there is never an ability to talk to anyone or leave a message. My complaint is that they have not provided any legitimate means for someone to challenge a boot and request a refund. They took my money and have never responded, which I find unacceptable.