Complaints

This profile includes complaints for Arrow Exterminators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Arrow Exterminators, Inc. has 12 locations, listed below.

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  Arrow Exterminators, Inc.

  8613 Roswell Rd Bldg 4 Atlanta, GA 30350-1827

  
• 

  Arrow Exterminators

  7456 Dogwood Park Dr N Richland Hills, TX 76118-6470

• 

  Arrow Exterminators

  PO Box 820772 Fort Worth, TX 76182-0772

• 

  Arrow Exterminators, Inc.

  5437 Williams Drive Corpus Christi, TX 78411

• 

  Arrow Exterminators, Inc.

  301 W Deer Valley Rd Ste 3 Suite 3 Phoenix, AZ 85027-2117

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Arrow Exterminators regarding an unauthorized service performed at my home, followed by an unjustified invoice and ongoing attempts to collect ********** March 2025, Arrow Exterminators performed a service at my residence that I did not schedule, authorize, or agree to. Upon contacting the company to dispute the charge, they referred to a 2022 agreement, claiming that if they cannot reach the customer, they are permitted to perform services anyway. However, this reasoning is invalid, as I was sent a new service agreement in 2024 via emailwhich I never signed. As such, any automatic renewal of services is not legally or contractually binding without my consent.This is not the first time this issue has occurred. In 2024, Arrow performed a similar unauthorized service and acknowledged their error, stating that they would have the technician obtain a signed agreement moving forward. However, this was never done. Despite multiple email communications from me reiterating that I did not authorize the service and have no updated agreement on file, the company continues to send me invoices and insists I am responsible for payment.Additionally, I have previously informed Arrow Exterminators that I only want both inside and outside services performed during any scheduled visit. The unauthorized service they performed did not meet these preferences, further confirming that it was not something I agreed to.Given the above facts* I did not authorize the service performed in 2025.I did not sign the updated agreement sent to me.The company previously acknowledged their mistake in a similar incident.I communicated my preferred service method (inside and outside only).The company continues to bill me unjustly despite clear communication.I am requesting the following resolution: Immediate cancellation of the outstanding invoice & no further billing will occur without a valid signed agreement.

  

  Business Response

  Date: 06/12/2025

  I have reached out to address the concerns raised by this customer, whose satisfaction is very important to us as a company. We were contracted to provide pest control services, and after reviewing the situation, I have made the decision to waive the customers remaining balance in the hopes that this will resolve any misunderstanding and demonstrate our commitment to excellent customer care.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** in both ************ and ****** for several years. However, I ceased utilizing their services in 2024 due to their inability to address a persistent earwig problem. Consequently, I began managing pest control in my home independently. My last in-person appointment with them occurred in April 2024. Despite receiving multiple calls to arrange follow-up services, I chose not to proceed, as the issue had been ongoing for some time, and I believed I could achieve better results on my own. After several months of persistent calls from them attempting to schedule a service visit, I began receiving collection notices. According to the collection agency (***), a service visit was supposedly conducted in July. On March 12, 2025, I contacted the ******************* to request further details, and I was informed that services had been completed and an inspection report was filed. I clarified that while service may have been performed, it was done without my consent, and I did not sign any documentation acknowledging the service. No authorization was given, and therefore, the service did not occur. It is disheartening to think that after being a loyal customer for many years, they would resort to such deceptive practices to collect payment. I am willing to pay for any agreed-upon services, but I find it unacceptable that Arrow would question my integrity and values. My long-standing relationship with them has been marked by my commitment as a paying customer, and their failure to resolve my issue, coupled with their current actions, is deeply frustrating.

  

  Business Response

  Date: 04/22/2025

  After reviewing this account, we have no documentation of Mrs. ****** letting us know she was unhappy with the service or that she was having an ongoing issue.  She did contact us via email in April 2024 to schedule her service, at that time she had a past due balance, in June 2024 Mrs. contacted us for a callback service that was set for 06/13/24, this was done at 3:52 pm with a duration of 23 minutes.  On 07/02 at 9:05 am, Mrs. ****** responded to our email scheduling and requested service during the next week, this would have been her regular quarterly service. We responded at 9:05 am and gave her a date of 07/03 from 3-5 pm.  We arrived at 2:56 and performed an interior and exterior service.  

  That was the last time were at the house, that invoice was not paid at the time of service and after that we tried to contact Mrs. ****** numerous times via email and phone calls. We did hear from her on 03/12/25 disputing the charge only after her service was cancelled and she was sent to collections. We did everything we could to contact her and settle this invoice before taking the next step. 

   

   

   

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrow Exterminators is mailing me invoices to my primary residence, a house I purchased about 6 months ago. The invoices appear legitimate except I have no agreement with them, nor have I ever done any business with them or had a prior agreement with them. Somehow they got my name and address. They have issued me a customer number, as well. The business needs to issue a letter stating there is no existing agreement between us then discontinue all ***************** not call

  

  Business Response

  Date: 04/22/2025

  The renewal notice the customer is receiving is from a Wildlife Guarantee that was purchased from the previous homeowner on 5/9/2019;it is a transferable warranty to new homeowners to protect their home against unwanted critters year after year. It is an elective renewable service that Arrow Exterminators offers the customer after the completion of Wildlife Exclusion. Service Center Manager emailed the customer in response to this complaint, asking him to give us a call so we can go over the guarantee to keep protecting the home. 

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23209569
  
  I am rejecting this response because:
  

  Arrow sent me a bill for a service I never requested. I have never been a customer of ********************. ******************** has not addressed their dishonest practice of sending bills to non-customers.

  And their response is for me to call them so I can talk about my options? 
  

  Arrow please re-read the complaint and request for action. I am not wasting my time on the phone with you by giving you the opportunity to sell to me  

  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 04/23/2025

  Mr. ****,

  Per your request, you are not a customer nor have been.  You have no balance with our company and any communication will be stopped.

  However, the person you bought the home from was a customer.  ************ transfer to the subsequent homeowner at no charge.  As the manager stated, annual renewal is optional.  You choose not to continue so you do not pay off the statement notice that we sent.  Account is closed.

  Thank you,

   

  **** *******

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrow contacted us on Dec. 3, 2024 via email to confirm service appointment. That same day we responded to Arrow via email indicating we are going to decline services at that time. They came out 3 days after we declined appointment and sprayed. We informed the service tech that we had declined the service appointment, but they proceeded to work anyway. We are being charged $103.92 for this service which we had declined the appointment and we refuse to pay for something we specifically informed them we no longer wanted. We have reached out to the service manager, ******* *********, to discuss and resolve this oversite and we have received no response from him. His email address is on the attached email for reference.

  

  Business Response

  Date: 04/10/2025

  In a recent conversation with Mrs. ******** we have reached an agreement to write off the balance on the account and confirm the cancellation of the account. 
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 months ago an Arrow exterminator from their ******, GA office came to my house stating he was here to continue doing the termite service that the previous owners had. I said absolutely not. He tried to put pressure on me to do it stating it was a transferable bond and so it transfers to me. I told him I dont care who his previous customer was I am not interested. I told him Im not paying for anything. He said the previous owner paid for it. I still said no. He was pushy and rude but finally left.Then comes exterminator 2. He was much nicer but again I let him know I was not interested in his services. He said the previous owner already paid so can he add termite pesticide. He said if I am interested I can call the office and set up my account. Again I said no, not interested.Then today i get a bill from Arrow for $304. I called the office and spoke with Carrise. She told me the termite bond on my house rolls over to me. She said she had to get my customer information from the tax office. She assured me that that the previous owner paid for the recent termite visit. She said she sent a couple of letters to my house. I told her I had already spoken to her 2 exterminators that came to my house informing them I do not want their services. She said they did not let her know. I told her that is an issue within her company.On the bill she sent me it says if you are the new homeowner call the local office to complete the warranty process. Since I was not interested I never called. This fraudulent bill is due by 5/2025. I want a written statement confirming i do not owe them any money, I am not a customer and I am not interested in their warranty or any services they offer,

  

  Business Response

  Date: 03/13/2025

  Letter mailed out 03/13/2025 stating account has been cancelled. Removal of stations will be between 03/142025 and 03/18/2025.

   

  ******* J. ********

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In ove Her I called my exterminator due to noise in attic they have sealed the builders gap 3 times. They stated I had squirrels or rodents but have found nothing and Im still hearing the noise and you ca see in the video something kicking upwards. However since **** said nothings there I had people come out one not going up and 2 saying I can call for a year and they will come. Now ***** sent me an email and said they will only come out if I see dropping and they are well aware that Ive never been up there. I need assistance

  

  Business Response

  Date: 02/27/2025

  We were contacted the middle of November 2024 to inspect Mrs. ********** home for possible wildlife activity.  At the inspection, we were informed that she was hearing noises at various parts of the attic.  The attic showed signs of wildlife activity, such as trails in the insulation and droppings at various locations.  We recommended a wildlife exclusion of the home to seal up any entry points and to then trap/remove any existing wildlife that might have been inside the home.  Mrs. ******** agreed to the service.  The initial service was completed on 11/21/2024. We performed follow up visits on 11/22, 11/27, and 12/6.  The last 2 visits were completed by our Service Manager, **** ********.  During the visit of 11/27 he also performed a quality control service in which he went over the work that was done to see if there was anything more that needed to be done as the customer was still hearing noises. Nothing was caught in the traps during any of the 3 visits. On 12/13 we performed our 4th follow up visit, which is usually the end of the service appointments unless we are still having activity.  On that date, Mrs. ******** reached out to express that she was not happy that she was still hearing noises.  She spoke with the ************** Manager ****** *****. He scheduled some additional appointments for us to monitor the traps. Due to weather the appointment scheduled for 12/20 had to be cancelled.  ****** and **** went out on 12/23.  Again, there were no physical signs of new activity and nothing caught in the traps.  On 12/26 Mrs. ******** called into corporate asking to elevate her concerns.  I received the information and reached out to her that day. We were able to talk on December 30th.  During that conversation, I let her know that we had not seen anything to physically identify current activity, other than the noises she was hearing.  I did let her know that there are many reasons why noises would happen in a home that are not related to wildlife, but we still had some due diligence we needed to complete before determining if that was the situation.  I emailed a plan of action to her that day, and have attached a photo of that email.

  Since the date of that conversation, we returned to the home 6 more times to determine whether the noises could be related to wildlife activity.  These visits consisted of installing a motion activated camera, laying powder down around different spots to identify any traffic, cleaning up all of the old droppings above the garage area, and monitoring all of the traps.  No activity was recorded on the camera during this 6 week period, nor was anything caught in the traps.  On 1/23 we had a Senior ************** Manager go out to look over the job, along with a crew from another office.  Their findings were that no wildlife activity was in place.  As a courtesy, ***** informed Mrs. ******** that we would do 2 more checks of the traps, but on the 2nd of those, we would be removing the traps. They did attempt to see if they could identify some things that could be causing the noises.  While they found a couple of things that "could" be a source of the noise, there was nothing definitive they could find. I have attached a copy of the findings from ***** ******* that were sent to me, as well as my comments when I forwarded to Mrs. ****************** 1/31 Mrs. ******** forwarded to me a video from a camera that she had in the attic space.  This video showed 3 very hard "bangs" from the attic. These were forceful enough to cause the camera to jump around.  I let her know that while I couldn't identify what could cause such a  noise, there is no way that it is related to wildlife.

  In Summary, after the initial service on 11/21, we have performed 10 additional visits.  There have not been any signs of further activity after the exclusion was performed. We are extremely confident that our services were performed correctly, that we have gone above and beyond to try to take care of her concerns, and that any noises that she is hearing are not related to wildlife.  I did let her know that her 1 year guarantee is still active, and if she were to see any fresh signs of activity we would definitely come out to see what is going on.  However, we will not be able to continue to send out team members for noises only.

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3, 2025, I noticed an unfamiliar man in my yard, bent over near my car, removing bait stations without prior notice nor my consent. When confronted, he claimed the service was scheduled for that day, but left without apology or assistance, leaving damage to my lawn. I immediately contacted your office, and ***** confirmed the service was on the schedule but assured me that someone would follow up.I previously experienced poor service from a technician named ****** *****, who was unprofessional during his visit on September 30, 2024. His blatant refusal to address the pest issue in my attic and his disrespectful behavior led to my decision to cancel our contract, which I communicated to Jamil. Despite this, I continued to receive unwarranted contact and attempts to reschedule services. On January 6, 2025, I received further communication, including a voicemail from ********* requesting the return of removed bait stations, which have already been removed by your company. Please be advised that Arrow Exterminators is no longer welcome on my property. I am no longer willing to continue this account due to the decline in service quality, particularly after the departure of ****** ********; who was the only technician providing competent and respectful service within the past decade. I would also like to bring to your attention the impact this situation has had on me and my elderly parents, particularly my sick 85-year-old mother, who is the original account holder. As the primary caregiver for my parents, I find it deeply troubling that your companys actions have added stress to an already difficult situation.Thank you for your attention to this matter. I trust you will take appropriate action to prevent further harassment and ensure that this matter is handled appropriately in a timely manner. Please cease any further attempts to collect imaginary payments, as we do not owe anything. If anything, respect is owed to us on Arrows behalf.

  

  Business Response

  Date: 01/07/2025

  I have spoken with the customer. She and I have come to an agreement. We have removed the balance for the pest control treatment and the Pest Control service has been canceled. The homeowner and I are working to resolve the termite coverage on the home, and she may possibly keep the service with us.

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Arrow Exterminators for 15 years now and I have had to repeatedly ask that I keep my same exterminator because he has been the best one I've had. They constantly are trying to change this. I had been successful up until today when an ****** with the Morristown location said he would rather loose my business than let me keep my same technician. I feel this was not a big deal to ask for and that it was poor business on his part to be willing to loose a customer of such a long time just because it didn't fit his plans

  

  Business Response

  Date: 01/06/2025

  When I spoke with the customer and listened to his complaint about having a different service professional.  I tried to explain to him that the routes have changed and where he located is out of his previous service professional's area.  I would not be able to put him back on that route.  However, I tried to explain that his new service professional has been with us a for a long time and is well experienced and would do a great job.  However, Mr. ********************** would not except this and said to cancel his service if he could not have his previous service professional back.  We hate to lose anyone's business, but we have to do what makes sense in regard to our routes and whether this would put our service professional too far off from his route.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get a bill from Aarow Exterminators two weeks ago. I never opened it because I have no relationship with them and thought it was junk mail. Yesterday, there's a knock on my door and it's an Aarow employee. I ask him what he's here for and he says to check my property for termites. I asked if the woman I live with called them and he says "No, my boss gives me a list of addresses and I check them." After he leaves I open the two week old mail and it's a bill for $200 and some odd dollars from an alleged previous time they were here. There's no name on the bill because we have no relationship. Just says current homeowner. What kind of scam are they running? Just show up uninvited and bill people?

  

  Business Response

  Date: 09/12/2024

  Customer purchased a home that had a ********************** guarantee from the previous home owner and does not want to renew the guarantee. Arrow will remove stations and cancel account

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2021: Arrow Exterminators did work for me at my property (1339 Kenilworth) in the amount of $2,117 to remediate a pest issue (see ******* Arrow Exterminators - Repair and Removal Agreement), which led to two issues. Prior to the work being done, the company was informed that this is a rental property and was given my contact information (address, email, phone) and told to contact me directly.Issue 1: Renewal At that time, I also signed up for an annual subscription program ($185 annually) to do any work needed to the property for pest control. I tried twice to get the information needed to make the annual payments, and never received that information, nor did I receive any notifications for the subscription payments (see 2021 Arrow Exterminators - Effor to Pay Renewal - 1339 Kenilworth).Issue 2: Unauthorized Changes There was a change that was not discussed or authorized: a door to the crawl space previously had a bolt lock and hinges was replaced with a panel that was screwed into the frame, leaving no access to that portion of the crawl space (see 2021 Arrow Exterminators - Completed Work Pictures - ********************* - ********************** > does not show this change in the pictures provided).2024: I contact the company to resolve both issues. I offer to pay the back due annual fees (issue 1) and would like to continue their services along with correcting the access to the crawl space (issue 2) (see 2024 Arrow Exterminators Gmail Thread - 1339 **************** 1 and 2024 Arrow Exterminators Gmail Thread - 1339 Kenilworth ** **).I would like the company to refund me $350-$450 (their quote, see 2024 Arrow Exterminators Gmail Thread - *********************) to have the door repaired back to its original state.

  

  Business Response

  Date: 08/14/2024

  I have researched the history on this account, and reviewed the complaint from ***************************.  I sent an email to her to set up a phone call so I can get more information and try to get this resolved.  I will send a final response after speaking with her.

  Customer Answer

  Date: 08/17/2024

  I haven't received an email from Arrow Exterminators. I've checked all of my email accounts and their spam folders. My email, that they should have on file and where I have been communicating with them, is ***********************

  

  Business Response

  Date: 09/12/2024

  We are still working through this issue. We sent a crew to redo the crawl space doors and she is happy with that work.  We have met with ******************************* and discussed what can be done on the home. There are some other issues that need to be addressed before we can do any more on the home. I have reached out to her to see if she feels we have handled and resolved all of her issues. I am waiting on the email response for that.

  Customer Answer

  Date: 09/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************