Complaints

This profile includes complaints for ICON Studio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ICON Studio

  696 Somerset Ter NE Atlanta, GA 30306-4319

• 

  Soul Studios

  549-6 Amsterdam Ave NE Atlanta, GA 30306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent $***** on professional photography I was only given a look on the wall at the pictures it looked fine from the 20 sec look and I paid never had a problem before with modeling pictures my daughter has been a model for 6 years we took a year off and just went back and never heard anything about this before because we had agency do the photos we never paid so I dont know how much they should charge? But to my shock when I drove home 6 hrs I downloaded the pictures every picture was bad lights or marks on her check and face very bad I called many times they said they would fix they fixed one and said nothing else wrong after I was told they agreed with me they would fix then a week later they say nothing is wrong and they would not give me money back they said I have to drive back and retake after talking to my husband he said I was not going to get any professionally photos from this company I should not have to drive back they need to fix these already paid for pictures well they acted like they see nothing wrong I reported this to someone at another office same business they agreed they needed to fix but they just hung up on me and would laugh when I asked for *** they would say who *****? I would say *** and spell it out they would say oh **** just **** g up a name so never getting the *** lady that took the money. Then I got a letter they would not be responding or retaken anyway. I am going to get a lawyer after I see they have been getting way more money from others for same reasons I didnt pay them The $6000 they had tried but thank goodness I didnt but still took ***** of my money I cant send 1 of those pictures to a agent its so bad I would post so you could see the lights are 99% off and no touch up was done. Its bad. I am warning people do not go here.

  Business Response

  Date: 08/27/2024

  Hello Ms. ************************* you for reaching out to us via the BBB.  Kindly note I saw there were 4 images which could be lightened towards the bottom, however all other images are fine. I have sent you an email for your review with a recommended remedy. 

  Please check your email. 

  Thank you, 

  Maddy- SOUL STUDIOS 

• Initial Complaint

  Date:07/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, we paid ***** refundable fee for a photo session at soul studios. After photos were taken, we sat in a room with a woman who went over photos. We were pressured into giving another ****** in cash to continue. We were told an amount we had to pay every month for "mentoring" , a card and a website. Within a week of getting photos, I contacted them through email to let them know that all we wanted were the pics and we did not want anymore "services" from soul studios. Then I was informed we signed a legally binding contract and that once we walked out the door, we could not change our minds. They offered to lessen the amount and that was not agreeable to us. They still took over ****** out of our account in June. I informed them that due to hardship we are not able to pay anymore. It is so sad that companies like this prey on people with dreams. Looking back, the whole thing felt like a scam and I do not want others to fall for this. I understand people need to make money but to make someone feel like they are so special and then try to make them pay for more than pics is so sad. There FB page is not open for comments or posts. We do not have buyers remorse there is just no value in what they are offering but they make it seem like it. The fact they later tell you that you can not change your mind once you leave should tell everyone to do just that. I now wish we had.

  Business Response

  Date: 08/01/2024

  Hello ************************, 

  Thank you for reaching out to us via the BBB.  I have reviewed your account and sent you an email.

  Kindly, respond to that email.

  Thank you, Maddy - SOUL STUDIOS
  

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was around the end of January when I made this transaction. Like most people I discovered this entire company is a SCAM. It is sickening how they misuse their power. I am a college student who is trying to take another turn in life. I found this company through instagram (like most) and saw you only had to pay a $50 refundable deposit. I pick the date and do the shoot. The consultant brings me filling my head with everything I wanted to hear. So she manipulates me into signing a contract and I pay a deposit. After realizing the fact this disgusting company ran a scam on me I decided to stop paying altogether. My bank even stopped taking their payments on their own because they detected fraudulent. Now theyre threatening me about turning me in to debt collectors which I rebuke this will NEVER HAPPEN. I WILL DO EVERY IN MY POWER TO MAKE SURE OF IT. I DONT WANNA HEAR ANYTHING FROM ****** B OR WHOEVER I REJECT I REJECT. GIVE ME MY MONEY BACK. I dont even know how this company is still up and running. Its sickening how they play with peoples money, heart, DREAMS, and time for their own pleasure. Now lets play.

  Business Response

  Date: 07/08/2024

  Dear ********************, 

  Thank you for reaching out via the BBB.  Please note you are in default of your contractual obligations.   No scam here, you came in for a photoshoot assessment and passed.  You elected a package and set up a finance plan.  You have received all products purchased and have not made the necessary payments.  

  Our billing team has not made any threats but has made you aware of the consequences of your actions.  I strongly recommend you reach out to Caet, in our billing department: ******************* so she may assist you. As always, we try to work with all our clients to assist them in reaching their goals. 

  Thank you, 

  Maddy B - Soul Studios 

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $50 "refundable" deposit for a photo shoot with company named 'Soul Studios'. They promise to refund deposit once shoot is complete. They have some female rep from ******** call and give basic details on how process will go. I go and do shoot and all goes well, until end. A guy brings me in office & says packages to promote my photos & put me "out there" to agencies for a career starts at $4000. Knowing the avg person does not have this I give $100 card payment only for photos I've taken that day. *** named ******* vaguely skims over a contract on a projector screen without going into any significant detail. Because of this I ask for copy of.contract to review myself. I NEVER receive this. In addition he forcefully says he's going to "keep my card on file" without my permission saying so. After few days I wait on refund and ask reps via email only to be told my refundable deposit went towards the $4000 package. This was not disclosed up front! I also am now receiving invoice for a monthly $85 payment in exchange for no services, photos, or contact since the photo shoot altogether. I try to cancel and they say you cant cancel nor reduce contract, EVER. It is a scam and backend money grab. They don't explain details of.contract and they lure you in with faulty career promises & deliver no photos in return. Others have filed class action lawsuits against ******** potentially wish to go this route & at minimum receive compensation for money spent, pain & suffering & void contract.

  Business Response

  Date: 06/26/2024

  Hello ************, 
  
  Thank you for reaching out to us on this platform.  Kindly note you entered into a contract, signed our acknowledgement and created a tailored payment plan.  You subsequently called our office to update your card information - so clearly you were fully aware of the package you purchased and the payments you had confirmed. *******, is very thourough and there is absolutley no way he could save your card had you not given it to him to process the payment and complete the transaction.  The implication that we were not forthcoming is simply not true.  

  I recommend you reach out to us once again and request to speak with ******, our manager who will nonetheless try to assist you further. 

  Thank you, Maddy - Soul Studios - ******************* 

  Customer Answer

  Date: 06/29/2024

   
  Complaint: 21893892
  
  I am rejecting this response because: it is redundant and lacks depth. I gave him card to process 1 payment, NOT TO SAVE FOR FUTURE PAYMENTS. Who says "I'm just gonna go ahead and save this card" without the clients consent? But furthermore I don't think there was any scenario where I was going to receive my "refundable" deposit back. You guys make up these phantom exceptions to scam people (many ppl who've complained and reported this) and keep their money. Basically fine print finessing. The bigger issue is I have not received any services referrals or anything for my initial $100 charge which was taken by *******. And whichever correspondent is working for you guys from ******** whom kept calling me "honey" has not replied since my initial response of telling her I didn't receive my deposit. Basically none of what I'm saying is news to you, you guys know what you're doing no need in playing dumb. You've been reported as scammers all over the internet & constantly hiding behind this 'you signed a contract' formality knowing full well that information leading up to is misleading, vague, evasive, & frivolous at best. Your entire goal is not to develop talent but to lock ppl into this lifetime financial burden. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial transaction 11-28-2023 50.00dollars with ********** (email address undelivered) I arrived completed doing photos signed a contract s1708726 with *** paid ******** photo Studio Group Atlanta LLC DBA Soul Studio ************. Spoke to mentor ******** ***************** on time to current date of April. When you call provide number automated service on phone the email provided for guidance with incorrect details to follow. I paid for services not provided I have called and emails undelivered.No services provided and telephone services or email address not delivered

  Business Response

  Date: 04/25/2024

  Hello *****, thank you for reaching out.  I am sorry to hear you had difficulty reaching us.  Kindly note you left a message for ******** on February 28th and she called back and left a voice mail that same day - see below.  I will have our Manager ****** or ******** reach out to you today to see how we can assist.  I am not sure if you are replying to a "no reply text or email - then this may be why any other communications have not been received by us.  For future reference please contact us at:  ******************* or by email: ****************************************  if emailing a mentor please include att: Mentor in the subject line. 
  
  ********** J - 02/28/2024 09:52
  
  left vm for ********. placed in stephanis box - AC 
  
  ********************* - Voicemail box 340 <**************************>
  Attachments
  1:23?AM (8 hours ago)
  to me
  
  GoTo logo
  You received a new voicemail message
  Info New voicemail message
  Time:Wednesday, February 28 2024 1:22 AM
  From:********************* **************
  Duration:15 seconds
  
  Steph A - 02/28/2024 10:33
  
  called client back, left vm for client to call me back
  
  Thank you, ************
  Director of Operations - Soul Studios

  Customer Answer

  Date: 05/13/2024

   
  Complaint: 21610116
  
  I am rejecting this response because: I have not refused any services the only reason Soul Studios have started to communicate.  I have not received any service I have documentation show errors in information was provided to follow.

  As stated I called several time going to automated service and no person picked up the phone.

  The customer service was lacking in the beginning 

  The instructions were incorrect that is why I reached out to ******** for guidance that was not provided.

  Return my invested funds no services provided.

  I look forward to the refund and will see you Soul Studio in court filing within the next several weeks my attorney has began the process 

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/13/2024

  Hello **************, 

  We would like to assist you.  Complaining but not accepting our assistance sadly does not help you and a refund is not in order. Our manager ****** would like to assist you but I beleive it is vital you actually speak as oppose to emailingyour disatisfaction.  Please call us at ******************* and ask for ******.  She is available Mon - Friday 9 - 5 pm - she out for lunch from 2 to 3pm. 

  I will have her phone you once more, but if she does not reach you please give her a call so she can assist. 

  Thank you, Maddy - Soul Studios

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21610116
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/17/2024

  I have no Ideal who ICON is I attempt to reach Studio Soul by telephone and automated message no communication.  I am not been harassed by Studio Soul txt messages and telephone calls.  Not until I file with BBB have they attempted to contact me.  The instructions were incorrect and I called several times for assistance but no return calls.  I am requesting a refund because no service provided from November 2023 to present date no intention of doing any business with ICON or Studio Soul.  Email undelivered bounce back.  It is obvious they aware ******** was not doing her job attempting to asking me to continue services is not acceptable.  I am a senior citizen and guess they assumed I would allowed them to keep my money and no services provided.  

  Business Response

  Date: 05/20/2024

  Dear **************, 

  Soul and Icon Studios are managed by the same group.  Our Manager has tried to assist you to no avail.  We will close this out on our side if you do not wish to deal with ******. 

  Warmly, Maddy - SOUL STUDIOS 

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21610116
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/22/2024

  Rejection for any communication with this fraudulent company i spend additional funds from November to February the mentor failed to provide guidance the telephone calls went unanswered emails undelivered NOT until I filed complaint with BBB did they attempt to put forth efforts to contact me the http does not exist with out https the s added.  I had no knowledge of ICON been associated and no funds were spent on my behalf if that was the case I should have been notified and received some form of communication From November to April when complaints file no communication now receiving harassment txt messages and call this would be a hostile environment because I file a complaint with several agencies . Attempting to keep my funds no services provided is against the law.  I am requesting a refund for the noted reasons. I notice they are no longer advertising speaks volume 

  Business Response

  Date: 05/30/2024

  Dear **************, 

  Please feel free to reach out to me directly at ************.

  Thank you, 

  Maddy - Soul Studios

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21610116
  
  I am rejecting this response because:
  No services provided, hostile work environment, bogus business, several complaints on the internet, bad business practices. 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is completely scam. I initially found them on Instagram for free pictures with deposit of $50. After I went there and took the pictures but I did not like the pictures after I took them and I told him I need to retake the pictures, they decided to charge me $880 even more than the initial agreement of $4000 and $250 a month. So Ill let them know that Im no longer interested on their services. Ill pay for the pictures that I already took even though they were free ! They never told me there is no cancellation or refund. So I contacted my bank and let them know that Im no longer interested on the future transaction with them and I need to dispute the $1250 that I already paid initially. But they let my bank know that there is no cancellation and I cannot cancel for a future scription with them. No Im basically paying monthly for something that they have not gave me no service its a completely scam. They cannot charge me over $5000 for 3-4 pictures even though I canceled it within their timely matter the ask to be canceled. I dont have a job I can no longer afford for a service they did not provided! I cannot continually pay monthly of 250, over five pictures. They need to be stopped. This is on collection on my name messing up my credit over service. They did not provide me the charge me for future transactions which Im no longer interested and I already told them that over the email.The total amount I already paid is 1250 and theyre trying to charge me monthly of 250 for just for pictures that supposed to be free like the ad said on Instagram! This is not fair to me I dont have a job I cannot afford it and now they are trying to put it under my name so I could go to collection mess up my credit!

  Business Response

  Date: 04/08/2024

  Hello *****, 

  This was brought to my attention. Kindly reveiw the email I just forwarded to you.  I look forward to assisting you towards a quick resolution. 

  Warmly, Maddy 

  Director of Operaations - ICON STUDIO 

   

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21531198
  
  I am rejecting this response because: they only offered me to refund back $250 I asked for full amount refund $1250 because these pictures were supposed be free like the ad said on instagram. Also I canceled the whole package witching timely matter they asked. I dont have job I cant offered anything as of right now. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 04/10/2024

  ******************, 

  Please review the contract and the email I forwarded yesterday. 

  Thank you - Maddy ICON Studio 

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21531198
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found Soul Studios through an Instagram ad. I applied, was contacted, and was told that I needed to take immediate action due to limited available spots. This pressured me into scheduling an audition due to a sense of perceived urgency. The photo shoot was scheduled for 02/13/24, and to secure my spot, I paid $50 which was promised back to me at the day of the shoot. During the shoot, I asked further questions about the company and they withheld important information. All that I was told was that if they liked me, I would get back my money and they would talk about next steps. If I wasn't a good fit, they promised to send me home with my deposit money. The process of hair, makeup, and the photoshoot itself took approximately three hours, which was ample time for the company to educate me on their practices and intentions, but they did not. Subsequently, I waited in the studio for an hour before getting called into the office where I was forced to make a quick and impulsive decision. Soul Studios employed high-pressure coercion tactics and undermined my informed decision-making through the use of complex language and a sense of urgency. I was taken advantage of because the withholding of information coupled with the manipulative nature of the contract presentation created an imbalance in power between myself and the company. There are also blatant inconsistencies between the contract that I signed and the responses coming from the company. The contract that I signed on 02/13/24 clearly states that I would owe $2000 in total; however, in later correspondence with the company, I was told that the number was now $2500. The fine print of the contract that I signed states, "If the Client cancels the contract, the monies that were paid up to this point will not be refunded. Instead, the Company will credit the money toward further purchases." Upon addressing this, they refused to acknowledge this part of the contract and proceeded to threaten taking me to collections.

  Business Response

  Date: 02/28/2024

  Hello ****************, 

  Thank you for reaching out via the BBB portal.  I see your package is listed correctly as $2,000 not $2,500 (I believe that was a typo in the original email you received from our representative- our apologies).  You have already received and downloaded your images.  We have tried to assist you and I encourage you to reach back out to us at ************ and request to speak with our Manager ******, between the hours of 9am - 5pm Monday - Friday. 

  Sincerely, 

  Maddy B - Soul Studios
  
  

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************][170 ************][Atlanta ** *****][******************] *************]Date: [01/29/2024]To Whom It May ******* Subject: Formal Complaint Against [Soul Studio sName] for Deceptive Practices and False Advertising I am writing to formally complain about the deceptive advertising practices and misleading business conduct of soul studios, located at ************************************************************, ** ***** On 01/29/2024 I responded to an advertisement by Soul Studios, which promised a professional modeling assessment. The advertisement and subsequent communications led me to believe that the studio was affiliated with reputable modeling agencies and that this assessment was a legitimate step towards a potential modeling career. After attending what was portrayed as a "modeling assessment," I was pressured into paying over $ **** for a portfolio, under the pretense that it was an essential step for being considered by modeling agencies. It was later revealed to me that soul Studios has no affiliations with any legitimate modeling agencies and that their claims were entirely false. This practice is not only unethical but also constitutes false advertising and deception. The services promised were misleading, and the sole intention appears to have been to exploit the aspirations of individuals like myself for financial gain. ******, I request the following actions: 1. A full refund of the amount paid, totaling $ 850. 2. Immediate cessation of all false advertising and deceptive business practices by Soul Studios. 3. An official investigation into the practices of Soul Studios to prevent future exploitation of other individuals. Enclosed are copies of all relevant documents, including the advertisement, email communications, receipts, and any other pertinent information supporting my claim. I trust that you will take this complaint seriously and look forward to a prompt resolution. Please contact me at the above address or by phone at ***********. Thank you for your attention to this matter.

  Business Response

  Date: 01/30/2024

  Dear ************, 

  I have been notified that this was resolved earlier today. Kindly note, we are commitment to ethical business practices.  Our studio operates transparently and without recourse to false advertising or deceptive methods. All representatives of the studio make it unequivocally clear that we are not an agency, do not guarantee paid assignments, yet we do play a vital role in facilitating a secure and effective entry into the modeling industry.

  Thank you, 

  Maddy - Soul Studios

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living in my SUV when I responded to a casting call on ******** and was invited to shoot at Soul Studios / Icon Studio in Atlanta, GA. I was asked to put down a $50 deposit, and ASSURED that it was only a customary charge that I would be refunded so long as I made my appointment. Upon arrival I was made to use my own clothing, and took a few photos with the in-house photographer, followed up with outdoor shots with my motorcycle. I was told I totally that this could potentially bring me paid work, which would help me in my predicament. After the shoot I was brought to a room with an older blonde woman who had already chosen a number of selects after going through them and showering me with compliments she tries to make me sign a contract agreeing to pay over $3000 for these amateur photos. I wholeheartedly refuse and tell her that I am currently homeless and couldnt possibly afford this service, which up until that very moment had not ONCE been advertised as a Package Purchase worth nearly five thousand dollars. She then starts flashing through the photos, skipping over documents, and says that she can make me a deal. All I would have to do is let them keep my $50 deposit, and then I could choose to pay for a smaller batch of photos at my leisure. Not once was there a notice of a timeline to repay, there was no mention of this affecting my credit, and there was no implication that I was committing to paying $500 for these photos. This woman would not take no for an answer and I agreed to give her my $50 deposit towards these photos so that I could leave before she harassed me further. She told me I could pay in $30 instalments and I thought nothing more of it. Later I lost my job, my home, and moved to ***. My account was overdrawn in the process and months after moving I received notice that I was to pay $200 to settle. After calling and explaining, I was hung up on, with no chance to even pay the ******. I am unemployed, and cannot pay 200 even now.

  Business Response

  Date: 11/15/2023

  **************, 
  
  I see you entered into contract for a $500 package but have not made any of the agreed to payments.  I am sorry to hear of the hardship you are enduring, but kindly note this frustration should not be taken out on our staff who are simply trying to assist you.  The call with our represtative was terminated once you your language and tone became disrespectful.

  In order to further assist you I have made special notations on your account, please call Caet in billing at ************ so we can resolve this matter.

  Wishing you a good rest of your day.

  Maddy - Soul Studios

   

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi My name is ****************** I was called in for a photo shoot that was free of cost but told to put a $50 deposit to book that would be returned later or used if I wanted to buy my photos , after the shoot I was taken in an office and this lady with blonde hair showed me my photos from a screen and begin to flatter me about how Im a natural and they can help me start my modeling career by providing a service package the amount was very high so I told her I couldnt afford it and she started saying I can pay in installments told her I need more time to think she then told me I need to make a decision today if I wanted my photos and pulled a contract that broke down the monthly installment fees I was very hesitant and she just kept scrolling and skimmed through it and then had me sign it without explaining the full details of the contract when it finally got emailed to me I read the contract and was shocked to find out it was a binding contract I emailed them that I wanted to cancel and they said I couldnt do that, I explained everything to them and told them i wasnt aware of all the details of the contract before signing as it wasnt in front of me to read but from a screen and that I no longer needed the photos and didnt want their services and they only replied that I can not cancel and they can change to a different package I told them I only want to cancel and they reported it to my credit this company preys on young people it is a whole scam!! if they ever contact you please dont even bother going there because they will scam you,

  Business Response

  Date: 08/16/2023

  Dear **************, 

  Please note you came in on 2/27/22, we worked with you to come to an agreeable decision, and then you again did not follow through.  At this time you will need to deal with ********* regarding your remaining balance.

  Thank you, 

  Maddy - Icon Studio