Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 25 ********* Nov. 14 ********* Nov. 14 ******** Nov. ************ Dec. 02 ********* Dec. 12 ********* Dec. ************ Dec. ************ Jan 12 ********* Jan ************ Jan ************ Feb 12 ********* Feb 12 ********* Feb ************ Feb ************ ****** As others have mention, they offer a free 10 day trail then start billing you. I never ask for these courses and never used these courses. I emailed them and asked for a refund, they overed me free training and said they cancelled my membership.. I was stilled billed twice on February 24, 2025 after they said they cancelled my membership. I logged in and found my account still active and cancelled it myself. I sent them multiple emails asking for a refund and an explanation and a refund, I received no response and no refund. I signed in again today to get my account number and found my account active, I cancelled it again today. Attached is a list of thier charges. All I am looking for a refund for a program I never willingly signed up for and neverr used.

  Business Response

  Date: 03/14/2025

  Hi,

  This customer made multiple purchases resulting into opening several accounts. We have refunded $350 of the duplicate charges on the account. The rest of the charges are valid charges for the membership that the customer signed up for.

   

   

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cole's Classroom offers photography courses. They offer a bargain price for a class but deceptively hide the fact that they are going to charge your credit card $49.00 a month for a membership. When you try to call the number for customer support, which is very hard to find, the call does not go through despite repeated attempts. When email support was contacted, they refunded part of the monthly charges, but refuse a full refund of monthly charges. My argument to them today by email is that if you refund some of the monthly charges, you are basically saying it was deceptive to charge me monthly charges in the first place, so a full refund should be given. I signed up for several of their bargain offerings that they bombarded my email with and the monthly charges popped up on my credit cards during the holidays when I wasn't checking carefully. They refunded charges on 2 of the 3 credit cards, but, so far, refuse to refund 3 monthly charges on the final credit card! Buyer BEWARE!! Total charges: $394 - $247 refunded = $147 Total outstanding.

  Business Response

  Date: 01/16/2025

  The customer purchased three products from us:

  1. Product: Fundamentals Everything Package + Bonuses + Cole's Classroom Pro 10 Day Trial on September 30, 2024.

  2. Product: Landscape Photography Course & Editing Bundle + 10 Day CC Pro Trial on October 15, 2024.

  3. Product: Lightroom Mastery Course & Bonuses + CC Pro 10 Day Trial on November 15, 2024.

  The product comes with a 10-day trial. We have rightfully refunded the duplicate membership charges generated by the trial on products 2 & 3 which is a total of $245. However, please note that the customer repeatedly bought several products on different dates which means that he is aware of the 10-day trial that is being given together with any product bought.

  The first purchase incurred a membership fee of $147 from October - December 2024. If the customer is unaware of the $49 membership fee, he should have contacted us on October 2024 when the first $49 was charged. We have refunded the $245 since there should only be one active membership per customer. The $147 is the rightful amount of membership fee charged to the account. 

  ******************** already refunded a total of $245 but since the customer insists of another refund, we are unable to grant a full $147 but **** approved an additional refund of $49 as a gesture of goodwill.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting a refund from "Coles Classroom" of the $49 that should not have been charged. The charge to my credit card was made on 16 April 2024. I have attached a document that describes the details of why that money should be refunded to me.

  Business Response

  Date: 06/07/2024

  This was the email that we have received from the customer:

  ******************* started the conversation
  From: *******************
  Apr 21, 1:00pm
  Anyone
  , 
  Active
  A $49 charge from you has showed on my credit card. I never signed up to a trial membership. I did not start a trail membership with you. I never got or received a login so I have never logged into your site as a member. Please credit back $49 to my credit card.
  ---********************* COL (*** Ret.)

   

  This was our response last April 22, 2024:

  
  Apr 22, 4:05am
  Closed
  Hi , first off I am so sorry for any confusion but am more than happy to help you get this all squared away.
  
  I looked up your account & see your recent purchase included multiple bonuses including a 10 day trial to Cole's Classroom Pro.
  
  Let me assure you , we do our best to be very clear about the terms of the trial and have the "fine print" both on the page at the time of order and also in email to you, as shown here on the product purchase page:
  
  
  
  The last thing we want is for a customer to not be fully aware of what they are signing up and agreeing to.
  
  Despite our best intentions to be very clear in our product order pages & emails sent to you about this, I know that life can be hectic & things can be overlooked.
  
  I am really sorry for any frustration and would like to make this right for you so here's what Ive done for you.
  
  1. To not burden you, I went in and manually cancelled your membership for you to ensure you dont get billed any longer in the future.
  
  2. To give you more time to use ALL of the features, you still have full access in the members area until 05/17/2024
  
  3. Id like to give you the chance to go in there and select ANY products of your choice (even the $99 ones) and I would like to gift you a $150 GIFT CARD.
  
  This way YOU get to choose exactly which products would be the most helpful to you and we can simply show you that we really just want to help you improve your photography.
  
  Just reply to this email and let me know you'd like the $150 gift card and I'll get you your code.
  
  Customer viewed on Apr 22 @ 6:48 am

   

  We have not received any response from the customer regarding the email above.

  We stand-by our refund policy which you can review below or through this link: *****************************************************
  

   

  However, I spoke with **** and he approved my request to refund the recent $49 charge. I've processed your refund, so you're all set. Please note that refunds can take up to 5-7 business days to post to your credit card statement.

• Initial Complaint

  Date:01/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023, I took advantage of a free trial and cancelled within the specified window so that I didn't have to pay anything. I just noticed that I've been charged $49 every month since - totaling $588 to date. When I look at my account, it says "you have not placed any orders yet" -- yet I'm still being charged every mont. Moreover, there isn't a billing page on the website so I can't remove my credit card or cancel anything. I sent them a note yesterday (1/4) requesting to cancel immediately AND refund the $588 that they've wrongfully charged me, and they've not responded. I also see that this is a recurring issue on BBB and several others have made the same claim. Clearly they are scamming people.

  Business Response

  Date: 01/07/2024

  Good day!

  The customer reached out to us last January 4, **** about the charge on her card. We have informed her that her recent purchase included multiple bonuses including a 10 day trial to Cole's Classroom Pro.
  
  We do our best to be very clear about the terms of the trial and have the "fine print" both on the page at the time of order and also in email to the customer on the product purchase page.
  
  The last thing we want is for a customer to not be fully aware of what they are signing up and agreeing to.
  
  Despite our best intentions to be very clear in our product order pages & emails sent to the customer about this, we know that life can be hectic & things can be overlooked.
  
  Here are the following offers to the customer:

  1. Account cancellation to ensure that she dont get billed any longer in the future.
  
  2. She  still have full access in the members area until 02/08/****.
  
  3. A $150 gift card towards any product on the site.
  
  Since the customer declined the gift card option, though we stand-by our refund policy which you can review below or through this link: ***********************************************************; we have refunded at most 4 months of the charges. Please note that refunds can take up to 5-7 business days to post to the credit card statement.
  
  
  
  
  
  

  Customer Answer

  Date: 01/07/2024

   
  Complaint: 21106704
  
  I am rejecting this response because:

  I never signed up to begin with. While a 4 month credit is better than nothing, they are not refunding 8 months worth of fees ($392). As stated previously, my account order history states "you haven't placed any orders yet", so the fact that they charged me ANYTHING -- let alone $588 -- is a crime. They should refund the full amount.
  

  Business Response

  Date: 01/08/2024

  Good day!

   

  Additional $392 refunds have been issued to the customer.

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed in 2019, and emailed to cancel with in a year and still being charged 49 a month and on a card that was expired that I never updated on the website. So how are they charging a card that has new expiration date and cvc code? So mad.

  Business Response

  Date: 09/19/2023

  Hi there!
  
  
  We have received the complaint from ******************************* with complaint number: ******** stating that the customer cancelled last 2019 and is still continued to be charged for $49 per month.
  
  Kindly see the attached document for our full response to this complaint.

  
  Have a great day!

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer a cheap product, which includes a 10 free trial membership. They say that if you cancel within the trial period they will not charge your card. WELL THAT'S NOT TRUE, I cancelled within 3 days of a 10 trial period and still got charged ***** for membership. When I complained they told me they don't give refunds and that it clearly states that I would be charged. 3 days in a 10 day trial period and still get charged. I believe this is bordering on fraud. It is certainly immoral for a company to do a 'smash and grab' on your bank account, particularly when it states clearly you can cancel within the trial period, which I did with 7 days to spare.Initially I did not get my login details until the 21/05/2023, I got an error on the website, (see www.colesclassroom.com pdf). They were obviously having problems with the site and they had to send me an email with my login details, (see Cole's Classroom Login pdf). You will see that I didnt get my login details 21/05/2023 at ***** and you will also see from my FIRST cancellation email on 25/05/2023 at 14:46 that I cancelled well within the trial period. Also my SECOND email on 30/05/2023 at ***** that I again cancelled my subscription within the 10 day period, in fact 9 days and 5 seconds. So they had no excuse to 'raid' my bank account, which they did on the 29/05/2023, which is 8 days after I got access to the members area. So the fact that I did not get access from the 18th to the 21st is irrelavent and cannot be used as an excuse for their attack on my bank account.(Please note: Correct phone number is: ************)

  Business Response

  Date: 06/01/2023

  Hi!

  We have already refunded this customer.