Complaints

This profile includes complaints for FirstKey Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FirstKey Homes

  600 Galleria Pkwy SE Ste 300 Atlanta, GA 30339-5994

  
• 

  FirstKey Homes

  650 W Grand Ave STE 206 Elmhurst, IL 60126-1025

• 

  Firstkey Homes LLC

  6444 NW 5th Way Ft Lauderdale, FL 33309

• 

  FirstKey Homes

  4602 E University Dr Ste 190 Phoenix, AZ 85034

• 

  FirstKey Homes

  3797 Rider Trl S Earth City, MO 63045-1114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/6/22 we came home to find our A/C unit was having an issue but it completely went out on 8/7/22. We called at **** and were assured that they had contacted the on call tech who was planning on coming out on the 7th. We called again at 1:00 pm to confirm and were told that they were going to still come out. At 5:00 pm we again were told someone was coming out. We reached out again at 600 pm to see and were informed that no one had been contacted in regards to our issue. They did say that someone would be out today. The third party company advised that the earliest someone could be at the house was 2:00 pm the next day. It is now > ***** degrees in the house and by FKH standards that is an emergency. We have reached out to our property manager with no response.

  

  Business Response

  Date: 09/13/2022

  Hi ****,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your AC. I am sorry that your AC broke and needed to be replaced but I am happy to see that we were able to complete this work for you. I do see that a pending request from your Property Manager for hotel receipts to reimburse your hotel stay has not been completed. If I can be of any assistance there, please let me know at **************************************.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although our lease began on 7/19/22, we moved into the house on 8/3/22 to find that the **** system is broken while it was >100 degrees in ***********, **. We had to move into a hotel for two nights because the heat was unbearable. A FirstKey Homes technician responded the same day to troubleshoot the system and discovered that the compressor is bad, in which he was not equipped to repair this issue. After repeated unanswered phone calls and unresponsive emails to the Field Administrator, ****** at ************ *************************************** a work order was finally received by the vendor, IFM Restoration, on 8/4/22. That same day, IFM sent two technicians who confirmed that the compressor is bad.On 8/6/22, another IFM Restoration technician was scheduled to respond to the call in the morning; however, he sent a text stating that he felt sick and was unable to make it. He mentioned that another technician would respond, but I have not heard from anyone.It has been ***** degrees for the past four days in this house and this issue has not been resolved. They keep sending different technicians out who have confirmed the same thing - the compressor is bad. Pursuant to the ** property code, Sec. ******, the landlord is liable to the tenant when "the condition materially affects the physical health or safety of an ordinary tenant." Our daughter has an underlying medical condition, in which this heat is posing a risk to her health. Further, upon moving in, we discovered the house key that was provided only works on the front door. The backdoor and garage doors have different sets of locks. Thus, I contacted the Property Administrator, *******************************, who stated that FirstKey will only provide the key and lock to the front door. I had to pay $125.68 out of pocket - unacceptable The unresponsiveness and lack of care from ****** and FirstKey Homes is gravely disappointing. I am appalled that this issue was not identified prior to our move-in.

  

  Business Response

  Date: 09/12/2022

  Hi **********,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your HVAC unit at move-in. I am so sorry that this occurred as we work hard to make sure the move-in experience is the best it can be. I understand that yours was far from ideal and that communications was difficult as well. I do see that your Property Administrator, *******, was in contact with you as well as your Service Manager, ********, working hard to get the vendor out to complete the work as quickly as possible. I am happy to see that the work was completed, as well as a few other items. It appears that no work orders have been placed in the last month, so I am also happy to see that. If you should ever need additional assistance, please do not hesitate to email me at **************************************.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17682708
  
  I am rejecting this response because your company's response is inaccurate and did not fully address my complaint.  During the entire ordeal, I never heard from the Service Manager, ********.  This is the first time I've ever heard of this particular name.  When I called the FirstKey customer service line numerous times, the representative stated that the Service Manager would call me directly; however, I never ever heard from this individual.

  Additionally, the only time that I heard from the Property Administrator, *******, was when I called or emailed her to articulate the need to fix this issue expeditiously due to scorching temperate in the house.

  I am highly dissatisfied this the lack of service and care your company has provided.  I will ensure all of my friends and colleagues are well aware of this, and to avoid doing business with FirstKey homes.  

  Sincerely,
  
  Phetsakanh Chankorngsin

  

  Business Response

  Date: 09/21/2022

  Hi **********,

  I understand your frustration I am happy to assist you however I can. I was under the impression that your main concern was the ** and know that this has since been resolved. If you are having any further concerns, you can email me at ************************************** at any time and I would be happy to help you out further. Your Property Administrator, *******, as well as your Service Manager, ********, and myself, are all here to help you and make your experience in the home the best it can be. 

  If you need anything further, please do not hesitate to email me.

  Thank you,

  *****
  FirstKey Homes

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My property was recently acquired by First Key Homes and since then, I have not been able to get in contact with anyone that works there. I am being charged a late fee for not updating my proof of liability insurance but I have uploaded it on time and have continuously tried to contact someone in order to resolve the issue. Ive emailed the support email they have provided, Ive called the hotline, Ive emailed through the contact us page.no response or an automated response that is absolutely no help at all. Ive read other reviews of other residents facing the same issue. First Key Homes writes about how they care about their residents and how we come first or whatever dumb ideas they want to lie about but that is clearly not true. I need a reply from a real person not on a script.

  

  Business Response

  Date: 09/21/2022

  Hi *******,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with communications. I am sorry you had any issues at all. Your Property Manager, ****, attempted to make contact with you a number of times but was unable to reach you. If you would like, you can email me at ************************************** and I would be happy to connect you.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

• Initial Complaint

  Date:08/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After one of their agents made an agreement the company is not honoring the agreement siding it is not their problem because the employee is no longer with the company despite my having emails that support the agreement their agent made on behalf of their company.

  

  Business Response

  Date: 09/21/2022

  Hi ******,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your balance due and an agreement made with a past employee. Can you please email me at ************************************** and allow me the opportunity to look into this situation further? Please let me know the agreement you are referring to and what your dispute *** be.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental tenant here with a pool in the backyard. *** lived here for almost 2 years and have been dealing with neglect on their end since moving in. Pool is starting to turn green and is creating a health hazard and an unsafe living environment.

  

  Business Response

  Date: 09/21/2022

  Hi *******,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your pool service at the home. We are so sorry if there have been any issues with your pool servicing as we have dealt with vendor concerns in the area. I do see that you were given a large concession for the troubles you experienced in May and reimbursed for pool vacuum purchased in June. If you have any further concerns or need additional assistance, I would be happy to help you out and get you in touch with your Property Manager and/or Service Manager. You can email me at ************************************** at any time.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lost $147.00 I inquired about a rental property in ********* ** area. Had so much trouble with the website that had to call number listed on site and got someone who was s foreigner with a heavy accent who told me to go through firstkey homes website as we originally went through rent.com. That was the extent of his help. We still had many issues using the site. Made another call got same or same sounding foreign man that gave us a realtor to help. No help she emailed saying she would get someone to call us. Same foreigner called again no help. They then started emailing myself, wife and my mom who were listed as coapplicants. One telling mom she needed different id or passport , one called wife telling her she didnt get house and then said it was rented to someone named xxxxx , that someone was me. He then says oops I wasnt supposed to tell you that. Someone also called mom telling her she didnt get house, she was not the primary applicant anyway. After all these emails and miscommunication I tried calling no answer. I then emailed all the names that had been emailing us telling them to communicate only through my number and email. Still no response. I sent another email saying I was reporting them to attorney general and bbb. Got phone message this morning asking me to call the realtor she wanted to talk to me. Called her back got voicemail of course, I identified myself and still no response. Today received a call from another person that said I was approved but the home was rented to someone else. No one ever tells the same story when I hear from them. They are running a good scam.

  

  Business Response

  Date: 09/21/2022

  Hi *****,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your application process. I am so sorry to hear about your experience and I would love to look into this for you further. Can you please email me at *************************************** I will connect you with one of our leasing leads to see if there is anything that can be done in regard to your application and your application fees.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a home listed for rent on their website that wouldnt be available until a future date that was to be determined. I was given the option to pre apply for the rental which I did. I contacted customer service when I saw that I was approved. I did tell the customer service agent, that the leasing agent for that property was unavailable until August 15th or 16th. I told the customer service agent I wouldnt sign a lease without being able to view the property for very obvious reasons. This individual advised me that wasnt going to be problem and they would send a high priority email so that I could be assisted by another leasing agent. When I spoke to that agent ********************************* she stated that the lease had to be signed within 48 hours along with a security deposit being paid per policy. I advised, the customer agent told me that it was fine because due not having being able to the view the house. I do believe that is unfair and not good business practices to force a potential tenant to sign and pay without knowing if the future home will meet their needs. It was explained to me that I could pay the security deposit which was almost $2000 and when the property was available I could view it at that time. If it didnt meet my needs I could transfer that security deposit to another property IF there was one in my price range since my approval was good for 30 days. So I could potentially lose out on $2000 and still not have a place. As with any company they have the ability to look at the side of the consumer. I could be pre-renting a dump for all I know and take my chances and be stuck. That in itself does not seem fair or right to the consumer. And the customer service call center agents and leasing agents need to be one accord or I wouldnt have wasted money paying an application fee because I also called prior to applying and did that follow up call. Thats a good way for them to get app fees!to view. You are given the option

  

  Business Response

  Date: 09/21/2022

  Hi *******,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with not being able to see the home you were approved for prior to paying your deposit or signing a lease. Unfortunately, the period of time you are given is policy as we do not allow holding a property for more than 48 hours, which is communicated during the application process. We fully understand that not everyone wants to rent a home sight unseen and that is why we give the opportunity to transfer to another property or have a number of properties available to apply for that can be toured prior to applying. Our goal is not to collect application fees as that fee is for the background check that is run. Our goal is to provide the best homes possible and have our homes with residents. I am sorry that the situation did not work out for you and we wish you the best in your new home.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved our of our property that we rented from FirstKey Homes for 2.5 years. We moved out in the middle of the month so we were told that our rent would only be for the number of days in the month that we were renting. We were then billed for the full month of rent. We contacted FirstKey Homes for a refund due to the overcharge on our final month's rent. We tried to contact someone at FirstKey Homes for weeks to find someone that could assist in the refund. In the time we were working on that issue, we received our security deposit refund check and that check included the refund amount we were owed from the overcharge on our last month's rent. The check was promptly deposited into our bank account and our banking institution informed us that the payer did not have sufficient funds in their account to cash the check. As a result the amount of the check that we deposited was removed from our account and we were assessed a $10 fee as a result of a bounced check. I have now spent numerous hours being passed around on the phone to different departments, given three different individual's names who can "take care of the issue," and none of the individuals have have been given contact info for have contacted me back. I am hoping this issue can be resolved as soon as possible as both my wife and I have spent a substantial amount of time already trying to resolve this.

  

  Business Response

  Date: 09/21/2022

  Hi ****,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your security deposit refund. I am so sorry if there was an miscommunication or misunderstanding in regard to your last month's rent. Our system can not adjust for prorated rent, so the entire month is charged despite what may actually be owed. If the full amount is paid, the prorated amount out of the home is always returned with the refund check.

  As far as your check bouncing, this should not have happened. I would love to look into this if this has not been corrected for you. We can have a new check cut and sent to you. Please email me if this has not occurred and you need further assistance at **************************************.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

  Customer Answer

  Date: 09/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was actually able to get ahold of someone at the company after contacting the executive assistant to the *** on LinkedIn. This issue has been resolved.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into our home on 6/1 and immediately had an issue with the **** unit. I tried to call the call center to request maintenance but was not able to since it was a new home and they could not find a record of the house in their system. I then contacted the construction manager and he was able to get an **** tech out and they finally determined the compressor was bad and replaced it in mid-June. In mid-June, our dishwasher started sporadically working and not and never did dry the dishes and would have standing water in the bottom of the unit. After a couple of phone calls and emails, I was able to enter a request online for this issue. This was on 7/1. After submitting the request I reached out several times asking about the request. I logged in on 8/1 to see if there was a status update and the request had been canceled. During this time our **** started having the same issue and on 7/19 I put in an emergency request for service. On 7/25 I had a service tech call to try and schedule but I was out of town. I told him when I would be back and he told me it would be the following week. I reached on 8/1 to ask if he had a day and his only response was "No, not at this time" On 8/1 the call center re-entered both requests and I was told an **** tech would schedule with me within 24 hours. At the time of this writing, I have had zero communication. I did get a text saying a tech would be here between **** tomorrow to look at my dishwasher. I also voiced concerns about a high electric bill since the hVAC units runs continuously. I received my bill today and it was $630.00 and according to the builder, a high bill would be $300. At this point, I would like the dishwasher replaced not repaired, the **** system replaced, and our last months electric bill refunded. I have attached the emails that I have sent below.

  

  Business Response

  Date: 08/31/2022

  Hi Hall,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with your ** that started having troubles around 8/1. I understand that we had a tech at the home from our vendor, HG LLC on 8/18. He was able to inspect the ** unit to find out what the unit was turning on and off sporadically. After inspecting the capacitor, contactor, and breaker, it was determined that after move-in, you had changed the thermostat to a Nest thermostat. After changing the thermostat back to the original one that was installed at move-in, the unit was working fine. I do not see a new work order for any ** concerns since so I am happy to see that this was the answer to your troubles.

  Should you need any further assistance, you can email me at any time at **************************************.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

   

  Customer stated that unit was turning on and off sporadically. Upon arrival I checked capacitor, checked contactor, and checked breaker. ******** said when he moved in he changed the thermostat to a Nest thermostat so I had him change it back to the original and the unit is working fine now.

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17662482
  
  I am rejecting this response because:

  You did not address the lack of response from FirstKey to my maintenance requests. Why was it 30 days later for an emergency request before a tech came to look at the unit? I originally requested an emergency service on 7/19.

  Why did it ***********-7 weeks to resolve my dishwasher issue?  The first request, that was canceled by firstkey, was entered on 7/1.

  To date I have still not received any communication from someone at FirstKey about the dishwasher. Only information I received was when a delivery company called to set up a time for a delivery. 

  Why has no one from your ****** maintenance group ever responded to my multiple emails requesting help?

  The HVAC issue happened before the Nest was installed and happened after as well. So that is a variable was more than likely not the issue. OVer the last two weeks we have not had any HVAC issues and hopefully going forward we will not. Our dishwasher was replaced a couple of weeks ago and works, but now there is a leak under the sink. 

  My major concern is the lack of communication from anyone...Heaven forbid we have an issue that needs immediate attention because based on the track record, we will not get any.  
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 09/13/2022

  Hi Hall,

  I will have this looked into to make sure that any errors that *** have occurred on our side are addressed. I can not speak to why there were delays. I am happy to offer you my email, *************************************** which I monitor all day, every day. You can email me any time you have any concerns or need additional help. I will also be happy to connect you with your Property Manager, Admira, as well as your Service Managers, ********* and *****, to make sure you have a direct line of connection to them as well.

  Thanks,

  *****

• Initial Complaint

  Date:08/02/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/13/2022 we went under contract with FirstKey Homes for them to purchase our house at *************************************** **. The only item they requested was a walkthrough inspection our home with pictures. We requested that they complete the inspection ASAP as we were closing on our new house on 7/21 and that sale was contingent on the sale of my house to FKH. FKH then proceeded to file multiple extensions on the contracted inspection date, but they finally completed the inspection on 6/15. We got the ok that they accepted the inspection, and we were told there was nothing left to do but close on 7/21.We were then contacted on 7/8 (less than two weeks from closing!) by our realtor to let us know that FKH was backing out of our contracted deal. Their reasoning was that they offered too much money for the house which is not a valid reason for backing out of the contract. Because of this we had to list our house in a panic and contact our seller for our new house to see if we can push closing back from 7/21. As of the writing of this on 8/2/22, we have yet to receive our ******* money from FKH. At a minimum I expect to receive the ******* money from FKH as they are contractually required to provide it.To add insult to injury, this morning the water was shutoff to my house on *****************. I contacted the water company, and they informed me that First Key Homes contacted them in early July to have the water turned off starting in August. I am now contacting all my utility companies to try and reverse all of the shutoff requests FKH put in place before backing out of the purchase of my home.I would recommend never doing business with FKH. They don't honor contracted agreements and have been an absolute nightmare to work with.

  

  Business Response

  Date: 08/31/2022

  Hi *****,
  
  We have received your complaint and appreciate the opportunity to work on this with you. The complaint implies challenges with the sale of your home to us, FirstKey Homes. I am so sorry that this happened but we do work within the guidelines of the agreement and the agreement is gone into with the understanding that a cancellation could occur within the proper timeframe. We do understand that this puts you in a bind but unfortunately, it can be part of the process.

  If you did not receive your ******* money, please email me at ************************************** and I will be happy to get you in touch with the correct Acquisitions team member to talk with.
  
  We take this matter seriously and thank you for your patience as we looked into your comments.
  
  Thank you,
  
  *****
  FirstKey Homes

  Customer Answer

  Date: 08/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is sufficient. Since filing the complaint, I have received the ******* money as promised.

  While I find what First Key Homes did with my utilities without communicating with me to be unacceptable, I do not see any further action that can be taken to compensate me for the time wasted. I would just like this to be noted for future customers so that hopefully they don't do this to other home sellers where they back out of a purchase agreement.

  
  Sincerely,
  
  *********************